Assignment

Name : Rawan Abdulbari Aldarwish. ID : 439814960. Section : 241.

Question 1: At Al rajhi bank, on an average 7 customers arrive per hour. The teller takes 6 minutes
per customer on an average for service. It can be assumed that arrivals follow Poisson distribution
and the teller’s service time follows an exponential distribution. Determine the following:

(i) percent of times a customer can walk right inside teller cabin without having to wait.

𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞 𝟕
1–( )=𝟏−( ) = 𝟏 − 𝟎. 𝟕 = 𝟎. 𝟑 = 𝟑𝟎%.
𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐫𝐚𝐭𝐞 𝟏𝟎

(ii) The average number of customers waiting for their turn

𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞 𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞 𝟕 𝟕

( 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐫𝐚𝐭𝐞−𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞 ) 𝐗 ( 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐫𝐚𝐭𝐞 ) = ( 𝟑 ) 𝐗 ( 𝟏𝟎 ) =

𝟒𝟗
= 𝟏. 𝟔𝟑𝟑.
𝟑𝟎

(iii) The average time a customer spends in the bank.

𝟏 𝟏 𝟏
( 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐫𝐚𝐭𝐞−𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞 ) = ( 𝟏𝟎−𝟕 ) = ( 𝟑 ) 𝐡𝐨𝐮𝐫 =

𝟐𝟎 𝐦𝐢𝐧𝐬.
(iv) Expected Idle time of teller in a day.

𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞
Expected Idle time of teller % = 1 – ( )=
𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐫𝐚𝐭𝐞

𝟕
𝟏−( ) = 𝟏 − 𝟎. 𝟕 = 𝟎. 𝟑 = 𝟑𝟎%.
𝟏𝟎

SO, the expected Idle time of teller in a day = 30% of 1 day

= 0.30 x 1 = 0.30 day.

2. The arrivals at an ATM booth are assumed to be exponentially distributed. The arrival rate is 6
per hour and the service rate is 14 per hour. Determine the following:

i) Average number of customers in the system

The average number of customers in the system are :

𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞 𝟔 𝟔
( 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐫𝐚𝐭𝐞−𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞 ) = ( 𝟏𝟒−𝟔 ) = ( 𝟖
) = 0.75.

ii) Average number of customer waiting to be served or average queue length

𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞 𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞 𝟔 𝟔 𝟑𝟔

( 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐫𝐚𝐭𝐞−𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞 ) 𝐗 ( 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐫𝐚𝐭𝐞 ) = ( 𝟖 ) 𝐗 ( 𝟏𝟒 ) = 𝟏𝟏𝟐
=

𝟎. 𝟑𝟐𝟏.

iii) Average time a customer spends system

𝟏 𝟏 𝟏
( 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐫𝐚𝐭𝐞−𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞 ) = ( 𝟏𝟒− 𝟔 ) = ( 𝟖 ) 𝐡𝐨𝐮𝐫 = 𝟕. 𝟓 𝐦𝐢𝐧𝐬.

iv) Average waiting time of a customer before being served.

(Arrival rate / Service rate) x (1 / (Service rate - Arrival rate))
= (6 / 14) x (1 / 8) = 6 / 112 >> = 0.054 hours = 3.214 minutes

𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞 𝟏 𝟔 𝟏
( 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐫𝐚𝐭𝐞 ) 𝑿 ( 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐫𝐚𝐭𝐞−𝐚𝐫𝐫𝐢𝐯𝐚𝐥 𝐫𝐚𝐭𝐞 ) = ( 𝟏𝟒 ) 𝑿 ( 𝟖 ) =

𝟔
= 𝟎. 𝟎𝟓𝟒 𝒉𝒐𝒖𝒓𝒔 = 𝟑. 𝟐𝟏𝟒 𝒎𝒊𝒏𝒔.
𝟏𝟏𝟐