Information and

Technology
In the next text, you will learn about Steve Jobs biography, who is
an influenced figure in Information and technology

STEVE JOBS: THE BIOGRAPHY

Steven Paul Jobs was born on February 24, 1955, in San
Francisco, California. The family lived in Mountain View,
California, within the area that would later become
known as Silicon Valley. One of Steve's favorite hobbies
growing up was working with electronics in his garage
with his dad. They would take apart electronics like radios
and then put them back together. While Jobs was always
an intelligent and innovative thinker, his youth was riddled
with frustrations over formal schooling. When he was
thirteen, Jobs met eighteen-year-old Steve Wozniak.
Wozniak was also into electronics and the two boys
became friends.
In 1976, when Jobs was just 21, he and Wozniak
started Apple Computer. The duo started in the
Jobs family garage, funding their entrepreneurial
venture by Jobs selling his Volkswagen bus and
Wozniak selling his beloved scientific calculator.
Jobs and Wozniak are credited with
revolutionizing the computer industry by
democratizing the technology and making
machines smaller, cheaper, intuitive and
accessible to everyday consumers.
In 1980, Apple Computer became a publicly traded
company, with a market value of $1.2 billion by the
end of its very first day of trading. However, the
next several products from Apple suffered
significant design flaws, resulting in recalls and
consumer disappointment.
IBM suddenly surpassed Apple in sales, and Apple
had to compete with an IBM/PC-dominated
business world. In 1984, Apple released the
Macintosh, marketing the computer as a piece of a
counterculture lifestyle: romantic, youthful, creative.
But despite positive sales and performance superior
to IBM's PCs, the Macintosh was still not IBM-
compatible.
Apple introduced such revolutionary products as
the Macbook Air, iPod and iPhone, all of which
have dictated the evolution of modern technology.
Almost immediately after Apple releases a new
product, competitors scramble to produce
comparable technologies.
Apple's quarterly reports improved significantly in
2007: Stocks were worth $199.99 a share—a
record-breaking number at that time—and the
company boasted a staggering $1.58 billion profit,
an $18 billion surplus in the bank and zero debt.
In 2008, iTunes became the second-biggest music
retailer in America—second only to Walmart,
fueled by iTunes and iPod sales.
(source: www.biography.com)
Answer these following questions based on the
biography

1. What is one of Steve Jobs favorite hobby when he

grows up?
2. What are Jobs and Wozniak have in common?
3. How Jobs and Wozniak funding Apple at the
beginning?
4. Mention Apples’ achievements in 2007 and 2008
based on the biography!
5. .....Stocks were worth $199.99 a share…(p.7 line 4).
What is the meaning of this sentence?
 Taking Telephone Message

Some expression below are used to making a call

:
♥ Good morning/afternoon/evening
♥ May I speak to ..........., please?
♥ May I talk to the General Manager, please?
♥ This is......... ( your name ) from ...........( your
company’s name )
♥ I’m calling about .......... ( your purpose)
♥ Could you put me through to Mr./Mrs ........?
♥ Could I leave a message?
♥ Could you take my message for Mr/Mrs ..?
♥ Could you ask them to call back later?
♥ Goodbye
Some expression below are used to
receive a call :
♥ Good morning/afternoon/evening + your
company’s name
♥ May I help you?
♥ Who’s calling, please?
♥ Who’s speaking please?
♥ Could I have your name, please?
♥ Could I have your phone number, please?
♥ Just a moment, please
♥ Would you mind holding the phone for a
moment?
♥ Sorry, the line is busy
♥ I’m sorry, sir/ma’am. The line is busy
♥ I’ll put you trough Mr/Mrs ..............
♥ Do you want to hold or call back later?
♥ Could I take a message, please?
♥ Could you please phone extension 123?
♥ You are trough to extension 123
♥ Thank you for calling
♥ Goodbye
EXAMPLE :
Dialogue 1
Reception : Good morning, Gorliz and
Zimmerman. How may I help you?
Jane Camden : Hello, my name's Jane Camden from
Bulmer Cables Ltd. Please could I
speak to Mr James Lee?
Reception : I'm sorry, but Mr Lee is not in the
office at the moment.
Jane Camden : I see. when do you think I could
contact him?
Reception : Well, at the moment he's away.Would
you like to leave a message?
 Jane Camden :Yes, perhaps you would ask Mr Lee to
call me back? My name's Camden,
Jane Camden, on 020 8299462.
Reception : 020 8299 462. Jane Canden. Okay?
Jane Camden : Camden. C ... A ... M ... D ... E ... N.
Reception : Oh yes, sorry! I've got that now.
Jane Camden : Thank you. I look forward to hearing
from Mr Lee
Reception : It's a pleasure. Thanks for calling.
Goodbye
Jane Camden : Goodbye.
Dialog 2
Secretary : Good morning. Sky Corporation
How may I help you?
Caller : Morning. Could I speak to Mrs. Lia,
please?
Secretary : Who’s speaking, please?
Caller : This is Dimas Pratama from the
Sukses Computer Company
Secretary :Would you mind holding the phone
for a moment, please?
Caller : All right
Secretary : I’m sorry. Mrs Lia is having
a meeting now. Would you like to
leave a message?
Caller : Yes. Please ask her to call me back
after the meeting.
Secretary : All right, sir. Can I have your phone
number, please?
Caller : Certainly. It’s 081245390765
Secretary : That’s 081245390765. Anything
else, sir.
Caller : No, thank you
Secretary : Okay, sir. I will give her your
message.
Caller :Thank you. Goodbye
Secretary :Thank you for calling Sky
corporation. Goodbye
Exercise
Create a telephone dialog using the following situations.

Student A.:You are Mr. Hamilton secretary. Mr Hamilton

is in charge of shipping customers’ orders and
answering queries about delayed shipments. Mr.
Hamilton is at a meeting now.You receive a telephone
and ask the caller to leave a message.
Student B.:You are Mr/Ms. (Make your own name), a
customer.You are the caller. Call Mr/Ms. Hamilton to
find out whether the goods you have ordered have been
dispatched yet.The order number was BAD 5123. The
date you placed the order was January 5th. If they
haven’t been sent, try to get him/her to hurry them up.
Ask exactly when you can expect the goods to arrive. If
necessary, he/she can call you back with this
information (021 423517 extension 010).