What is

MediCard Access Express

(MACE)?
MediCard Access Express
(MACE)
• MACE is a free mobile phone app offering convenient
means to avail yourself of MediCard’s healthcare
services
• It is the more advanced replacement of the
MediCard Online Settlement System or MOSS,
which was used to automate the provision of
healthcare services in accredited hospitals/clinics
How can MACE
help you?
3
With MACE, you can:
• View information about your health plan
• Register your dependents in the app
• Generate your QR code
• Request approval of face-to-face consultation
• Set-up an online consultation with our doctors
• Request approval of lab/diagnostic tests
• Request appointment for Rapid Antibody Testing
• View your maternity benefits
• View your utilization (and your dependents’
utilization, with consent)
• View status of your reimbursement
• Search for accredited dentists, doctors and
clinics/hospitals
• View MediCard Perks
Get Started
 Be ready with your
MediCard Member Code
Search and download
MEDICARD-MEMBER
app on Google Play or
App Store
After installation,
open the app and
tap “SIGN UP”
Fill-in required fields
such as your
MediCard member
code and date of birth
Tap AGREE
if you give
Tap “VERIFY MediCard your
ACCOUNT” consent in
processing your
Fill-in other required information
fields such as
username, password,
contact number and Tap “REGISTER
email address ACCOUNT”
 You have
successfully
created an
account

Tap AGREE after

reading the TERMS
AND CONDITIONS
 You will be
directed to your
Account Screen.
Log into your account
by entering the
username and View information
password you on your account
registered earlier by tapping on
the default photo
You will be directed
to your MEMBER
INFORMATION
SCREEN.
Your account
Your personal Information will also
information will be be displayed such
displayed such as: as:

-Name -Account status

-Member code -Member type
-Date of birth -Plan
-Age -Effectivity date
-Civil status -Validity date
-Gender -Other details
-Company
 You can upload your
photo in your MACE app
 On your MEMBER INFORMATION Tap “YES” Tap “CLOSE” after you
screen, tap on the “PENCIL” icon then have successfully
choose a photo in your gallery or take a uploaded your photo
new one using your phone camera
Your account Your QR code,
also comes with when scanned
a QR code. by our
accredited
Just tap “MY QR provider, allows
CODE” on your easy access to
MEMBER information on
INFORMATION your requests
screen
You can register
your dependents
15
 Go to your Account Tap “REGISTER Fill-in your dependent’s Your dependent is now
Screen and tap the + DEPENDENT” MediCard member code. registered. You can also
icon at the bottom right Then tap “REGISTER view details of his/her
ACCOUNT” account by tapping on
his/her name.
How to request for approval
of a consultation?
On your Member
Information Tap “REQUEST
Screen, tap the + APPROVAL”
icon at the
bottom right
If it is your first time To do this, tap the back Tap ACCOUNT Scroll to the bottom of the
to request for any button to go to your MY SETTINGS screen and look for the PIN
approval, you will be ACCOUNT screen and Information fields. Nominate a
asked to nominate a tap on the icon at 4-digit PIN and tap CHANGE
PIN for your account the upper right PIN INFORMATION
Repeat the steps
done earlier: On
your MEMBER
INFORMATION Tap “REQUEST
Screen, tap the + APPROVAL”
icon at the
bottom right
You will be directed You will be asked
to the REQUEST to choose if you
APPROVAL screen. want to have a
Tap face-to-face
“CONSULTATION” to consultation or if
request for the you want to
approval of a speak with a
consultation with a doctor via
doctor telemedicine
Here are the steps if You will be asked
you choose face-to- to enter your
face consultation preferred
MediCard-
accredited
hospital/clinic,
doctor and reason
for consult

Tap PROCEED
 If you selected a
doctor at any
MediCard free-
standing clinic, you
may set-up an
appointment at
fsc.medicardphils.com

Accept the Terms

and Conditions and
tap “SUBMIT
REQUEST”
 Download the
Consultation Form
found at the
bottom of the
screen and print 2
copies. Submit
these to your
doctor upon visit.
A QR code and a
Reference Number NOTE:
will be generated for Doctors/Hospitals/Clinics
may have varied policies.
your request. Please Even if member has a pre-
note of the validity approved consultation
period. form, he/she may be
asked to proceed to the
HMO department for
encoding / documentation
There are 2 options Here are the steps
if you choose to if you choose
consult with a MediCard
doctor via Telemedicine:
telemedicine:
You will be asked if
-MediCard you have a
Telemedicine preferred doctor.
-My Pocket Doctor If you have, tap
YES.
 Search for the
name of your
preferred doctor
and input your
reason for
consultation.

Tick “I ACCEPT…”
and tap “SUBMIT
Tap “PROCEED” if REQUEST”
you agree with the
terms and conditions
presented
A QR code and a You may download
Reference Number the form at the
will be generated for bottom of the
your request. Please screen and tap
note of the One-time “CLOSE.”
Password (OTP). The
doctor will ask for You will receive an
this after your email for further
telemedicine instructions.
session.
If you choose Tap “PROCEED” if
MediCard you agree with the
Telemedicine and terms and
don’t have a conditions
preferred doctor, presented
here are the steps:
Fill-out the You will receive an
necessary fields LOA and further
such as contact instructions in
number, email your email
address, date and address.
time of preferred
appointment and
reason for consult.
There are 2 options Here are the steps
if you choose to if you choose
consult with a MyPocketDoctor
doctor via
telemedicine:
-MediCard
Telemedicine
-My Pocket Doctor

Tap PROCEED
Tap “REQUEST NEW Input details of your concern or Wait for a medical
CONSULTATION” reason for consultation then tap professional to call you
SUBMIT CONSULTATION
 “
How to request for
approval of a lab test?
On your Member
Information Tap “REQUEST
Screen, tap the + APPROVAL”
icon at the
bottom right
Tap “TESTS” to
request for the
approval of a lab
test
Tap “TAP TO
REQUEST
APPROVAL…” at
the bottom of the
screen
You will be asked to upload Upload the photo either Tap “TAP TO PROCEED”
or take a photo of the from your gallery or from
request for lab test that your phone camera
came from the doctor
Search for an
accredited
hospital or clinic
where you prefer
to have the test
done

Tick the TERMS

AND CONDITIONS
button and tap
“SUBMIT
REQUEST”
 At the bottom of
the screen, you
Your request will can see options
be routed for to either
approval “CANCEL
REQUEST” or
“GO BACK” to
your Account
screen
 Note that you can view status of your requests in the “My Approval Requests” tab

This can be found at the Tap “MY APPROVAL You can see status of your
icon at the upper right of REQUESTS” requests whether they are
your Account Screen APPROVED or CANCELLED
 Download the
Lab/Diagnostic
Form and print 2
This is what appears
copies. Submit
on your screen if
these to the
your request for lab
hospital/clinic
test has been
you have chosen
approved
earlier
NOTE: Hospitals/Clinics
Please note of
may have varied policies.
the validity Even when member has
period an approved
lab/diagnostic form,
he/she may be asked to
proceed to the HMO
Department for
encoding/documentation
 How to set an appointment for
Rapid Antibody Test in
MediCard Free-Standing Clinics
On your Member
Information Tap “REQUEST
Screen, tap the + APPROVAL”
icon at the
bottom right
 You will be directed to fsc.medicardphils.com where you
Tap “RAPID ANTIBODY TEST Tap “SET ONLINE can choose a free-standing clinic branch, date and time.
The clinic branch will get in touch with you for the next
(COVID-19)” to set-up an APPOINTMENT steps.
appointment
The Rapid Antibody Test is not covered as it is considered a screening test.
Rates are P1,500 for MediCard members and P1,800 for non-members.
How to view your
maternity benefits
 On your Account Screen, On your Member Information screen, Your maternity benefits
tap your photo to load your tap “MATERNITY BENEFITS” will be displayed (if any)
Member Information Screen
You can view your
utilization
45
 Tap the icon at Tap “MY Enter start and end Choose which
the upper right of UTILIZATIONS” date of the member’s utilization
your Account Screen utilization period you like to view – can
you like to view be yours or your
dependent’s
A list of your This list can be
availments will downloaded on
be generated for your phone or sent
you to view thru different
platforms
If your dependent is not a minor,
he/she has to accomplish a
CONSENT FORM first allowing
you to view his/her utilizations!

Find out how in the next slide!

You will be asked to
download and fill-out Other than this
the CONSENT FORM method, you can
ask your dependent
Ask your dependent to to create his/her
sign the form then own MACE account
email it to and give consent to
privacy@medicardphils.com
the Data Privacy
Terms and
Wait 3 days before Conditions in the
you can view your app
dependent’s
utilization
Did you file for a reimbursement?
You can check its status in your
MACE App.
 Tap the icon at Tap “MY Enter start and end date of the
the upper right of REIMBURSEMENTS” reimbursement you like to
your Account Screen view then tap “GENERATE
REIMBURSEMENTS”
 Details of your
claim will be
displayed. Other
The list of all claims statuses of your
you have filed will be claim can be:
displayed. Choose - In process
one to see its details. - For approval
- With action memo
- For release
- And others
That’s not all!
There’s more to the MACE APP!
You can search for MediCard-accredited dentists,
doctors and hospitals/clinics

By tapping “PERKS”, get to view our partner

hotels, restaurants and other merchants that offer
MediCard members perks and discounts!
Here’s one of our partner
restaurants and its treat to
MediCard members:
Thank you!