Name : Intansari Rahmawati

NIM : P27220020160

CLASS : 1B D4 Ners

Resume Video“Effective Patient and Family Communication

These are just a few examples that show how adding a few different words can
make a big difference in how a nurse responds to a patient. Most of the responses
suggested indicate the patient's underlying focus. Rather than a response about what the
nurse cannot do for the patient, it is about what the nurse can do. This helps increase the
potential for anxiety, fear or anger that the patient may experience and in turn makes the
patient feel that their concern or statement has been heard and is important. In the
current health care system, this is one complaint that patients often express on post-
discharge satisfaction surveys. That is why so many changes in clinical practice around
communication have been institutionalized in the last decade. Nearly every hospital
room now has some kind of dry erase board or method for referring patients that
communicates who their nurse is, what day is it, what tests they might have that day and
so on. Something like this seems very simple, but it can make a big difference in the
overall patient experience. Paying attention to how the nurse responds to a patient or
family member can also affect the patient's experience. Communication between the
nurse, patient, and family is an important part of the care provided by nurses with all
patients, but especially important for those near the end of life.

Nurses enjoy a fulfilling profession, but one in which they face many
challenging situations. No patient, after all, really wants to be in the hospital, and the
family members who come and go have a lot on their minds. At the same time, nurses
are providing care for a high number of patients, filling out numerous charts and files
and managing the needs and questions of lots of people.

This example, It will get easier, won't it? It will, hon. It will. That's what we're
working towards. So if you both look at the board here, it's spelled out. Mr. Adams, I'm
really glad that you're able to be here when we're walking with your wife because I think it's
going to give you a better sense of what to expect once you're home and how her recovery
is progressing. It certainly will. Now, we gave her the pain medication an hour before she
walked, so she would feel comfortable. Then, as you saw, when we got her out of bed we
had her sit on the edge of the bed to make sure she wasn't dizzy from the medications. Then
we had her to stand for a minute to make sure she was okay before she started walking.
That's going to be important to continue once you're at home. And we also talked about how
important it's for Ms. Adams to get all of her medications on time at home. She's on a blood
thinner to prevent blood clots, and walking also keeps her blood
circulating and will I really liked that little calendar you showed me that has all the
times charted out. But, you know, I'm not sure either one of us is clear on the dose of
each medicine. He's right about that. I'm really glad you told me this, this is exactly the
kind of information I need to know. I'll go over the doses now, and we'll review them
again when Ms. Adams is discharged. Plus, I have some printed materials to give you
when you go home as well.