Br2e Int SB Units Answers

Business
SECOND EDITION
Intermediate Student’s Book Answer key
1 Working life Exercise 3

Suggested answers
Working with words Job(s) Colleagues

and clients
Main
area(s) of
Workplace
activities
Exercise 1 business
Possible answers Tasia business managers employment advising

A company website: logo, clients/customers, contact details, lawyer and law and managers
information on company and staff and businesses health and and
A personal webpage: probably includes a profile, blog/vlog, trainer safety businesses
photos in two areas
A social media site such as Facebook or LinkedIn: contacts, of law
friends, endorsements, news Emrann marketing small-to- marketing developing
A brochure or publication such as a conference programme: consultant medium and online marketing
background information, future plans, conference schedule, and trainer sized marketing strategies /
speakers at a conference business running
owners courses on
Exercise 2 using mobile
technologies
Answers in marketing
1 In-balance; high quality training courses on employment
law, health and safety, and using mobile technologies in Fey customer multinational customer the booking
marketing service corporations service process,
2 Howard Bright and Fey de Boutilier. (Normally when we talk representative to individual from initial
about our jobs, we mean full-time jobs. We generally only customers enquiries
state specifically if they are part-time. This is the reason the to taking
answers for Howard Bright and Fey de Boutilier are inferred bookings
from the text rather than explicitly stated, as in the case of the
remaining profiles.)
3 Tasia Clifford and Emrann Bhatt. Exercise 5
Answers
1 with 2 for 3 of 4 of 5 in 6 as 7 in 8 with
Exercise 6
Answers
a Job: 6
b Colleagues and clients: 1, 4
c Areas of business: 2, 5, 7
d Workplace activities: 2, 3, 4, 7, 8
Language at work
Exercise 2
Answers
1 a training course in online marketing
2 give a short presentation about themselves
3 a medical charity
4 fundraising projects and advertising
5 in Paris
6 She needs to learn about online marketing.
Business Result Second edition Intermediate Student’s Book Answer key 1

© Copyright Oxford University Press
Exercise 3 Business communication
Answers
2 deal
Exercise 2
3 ‘m, running Answers
4 ‘m living, working Luc Akele: Area manager. In charge of sub-Saharan operations.
5 are, taking Oversees projects. Reports to sponsors.
6 advertises Jo Johansson: Deals with fund applications.
7 are reading, watching Walter Mayer: Medical donations programme. Handles inter-
8 don’t know governmental work. Negotiating.
Exercise 4 Exercise 3
Answers Answers
b continuous – Sentences 3 and 5 e continuous – Sentence 4
c simple – Sentence 1 f simple – Sentence 8 Conversation 1 Hannah Jo Luc
d continuous – Sentence 7
1 I want you to meet … f
Adverbs of frequency: often, usually
Adverbs of time: currently, today, these days (note that only two 2 Nice to meet you. f
of these answers are required)
3 What do you do, exactly? f
Exercise 5 4 I’m afraid I have to go now. f
Answers 5 It was nice meeting you, too. f

1 What are you working on at the moment? / At the moment,
6 I’d like to keep in contact. f
what are you working on?
2 We have offices in over 20 countries. 7 Do you have a card? f
3 More and more of our customers are ordering our goods
online these days. / These days, more and more of our Conversation 2 Dr Mayer Hiroko
customers are ordering our goods online.
4 I’m normally responsible for everyone else’s travel 8 Let me introduce myself. f
arrangements. / Normally, I’m responsible for everyone else’s
travel arrangements. 9 I’m delighted to meet you. f
5 We aren’t doing any business in Brazil until we can all speak 10 Please, call me Walter. f
Portuguese.
6 Overall, the economic climate is improving. 11 I’m very pleased to meet f
7 My company is currently trying to increase its trade in China. / you, too.
Currently, my company is trying to increase its trade in China.
12 Here’s my card. f
8 I’m doing this course because I don’t understand Excel
software. 13 Which part of Japan are you f
9 Do you often give presentations in your job? from?
14 It was nice meeting you. f
Practically speaking 15 I look forward to hearing f

from you.
Exercise 2
Answers Exercise 4
1 b 2 a 3 c
Answers
Conversation 2 is more formal. Expressions such as ‘Let me
Exercise 4
introduce myself.’ and ‘I’m delighted to meet you.’ are used
Answers in more formal situations. However, this doesn’t mean that
1 Suggesting keeping in contact: 3 c conversation 1 is informal. It is simply less formal or neutral in
2 Finding a connection: 2 a tone.
3 Asking a question: 1 b
2 Business Result Second edition Intermediate Student’s Book Answer key

Talking point Exercise 8
Answers
Discussion What is good about the work–life balance at your company?
Speaker 1: We have time off in lieu – if you work a day at the
Exercise 1 weekend, you get an extra day off at other time.
Speaker 2: We have flexible working hours, which helps me feel
Possible answers like I have a life outside of just working.
Advantages: make a large number of contacts in a very short
What don’t you like about the system?
time, can choose which contacts to follow up and which not to.
Speaker 1: No paid overtime.
Disadvantages: can become boring to repeat yourself so many
Speaker 2: One problem with flexitime is that I often work
times, can talk to a lot of people who aren’t worth developing as
through lunch and don’t always take a break. So many people
business contacts.
work from home on different days it makes it very difficult to
organize project meetings, as there is always somebody not in
the office.
What would you change about it?
2 Work-life balance Speaker 1: They should pay us for working late or give us extra
time off.
Speaker 2: The company could tell us to take an hour off at
Working with words lunchtime. I think we need some core days in the week when
everybody is in the office for meetings.
Exercise 1
Possible answers
Because tired workers are generally less efficient and less happy
Language at work
in their jobs. They may decide to look for a less stressful/tiring Exercise 3
job, so a company might lose essential staff.
Answers
a to + infinitive 5 d The -ing form 1
Exercise 2
b the -ing form 2 e To + infinitive 3
Answers c to + infinitive 4
1 Working hours
2 Holiday Exercise 4
3 Family and health
Answers
to + infinitive: want, agree, it’s difficult, would like, plan, I’m
Exercise 3
pleased, decide
Possible answers the -ing form: responsible for, look forward to, involve, interested
Good: flexitime, home-working allowed, good holidays in, enjoy
Bad: shorter paternity leave, limited when it can be taken
Exercise 5
Exercise 4
Answers
Answers 1 f
1 flexitime 6 additional leave 2 f
2 core hours 7 statutory pay 3 What percentage of your time consists of working in teams
3 overtime 8 unpaid leave and what percentage on your own?
4 home-working 9 paternity leave 4 f
5 annual leave 10 full pay 5 Do you plan to take unpaid leave at any time in the next three
years?
6 f
Exercise 5 7 Would you like to manage your own working hours?
8 If you had flexitime, would you decide to start work earlier or
Suggested answers
later in the day?
1 Yes, you can start at eight.
2 No, it isn’t. You can’t finish work before four.
3 Not less than 30 minutes. Exercise 7
4 Yes, you get paid for two hours.
5 No, because it’s a public holiday. Possible answers
6 No. Employees with five years’ service receive an extra 1 Do you plan to take all your annual leave this year?
two days. 2 Is it difficult for you to take a full hour for your lunch every
7 Yes, you can take off two weeks within the first eight day?
weeks after the birth. 3 Do you like working in a big office?
8 Yes, you do.

Practically speaking Talking point
Exercise 2 Possible answers
2 Do you like working in a team? / Do you like working alone?
Answers 3 Hello. What’s your name?
Conversation 1: b 4 Is your phone number 07789925566 or 07789926655?
Conversation 2: d 5 In your job, is it difficult to take time off?
Conversation 3: a 7 Next year, do you plan to take any unpaid leave?
Conversation 4: c 8 What do you enjoy doing in your leisure time?
9 How often do you travel abroad for work?
Exercise 3 11 What does your department deal with?
12 What are your main responsibilities?
Answers 13 Can you give me your mobile number?
1 b 2 c 3 a 4 d 14 Tell me about your job.
15 Can I just check your email address? Is it …?
16 Can I have your company website address?
Exercise 4 17 Do you like football? Do you support a team?
Answer 19 Sorry, I didn’t catch that. How do you spell your name?
Yes, I suppose so.
Perhaps don’t use it with your manager.
Business communication
3 Projects
Exercise 1 Starting point
Possible answers Possible answers
email, website, mobile number, picture, work address, office 1 Make sure the project is well-organized – spend time
number. others: working hours in the office / at home planning by working out the stages and timings, and
resourcing the project efficiently. Set up the team, making
Exercise 2 sure everyone knows what they should be doing. Have
regular updates to check each stage is progressing on
Possible answer schedule.
Not very difficult. It can be organized on our phones/computers
for us.
Working with words
Exercise 3
Exercise 2
Answers
Name: Leif Gunnarson Answers
Office: 0046 967 55 6745 1 T 2 F 3 T 4 F
Email: leif.gunnarson@sbnshipping.se
Company website: www.SBNshipping.se/sales Exercise 4
Exercise 4 Answers
2 budget 6 objectives
Answers 3 teamwork 7 milestone
1 g 2 h 3 b 4 e 5 d 6 a 7 f 8 c 4 updates 8 resources
5 deadline
Exercise 6
Exercise 5
Suggested answers
1 Can I have / Can you tell me your last name? Answers
2 What’s your/his/her number? 1
3 Could you give me your/his/her email? deadline schedule resources budget teamwork updates
4 Do you have the company web address? 2
(deadline): the end of the week
(schedule): they fell behind schedule because of the holiday
(resources): at first it was hard to know how to allocate these
(budget): she has stayed within it
(teamwork): it’s essential
(update): she gets updates every two days

Exercise 6 Practically speaking
Answers
1 meet 6 allocate
Exercise 1
2 behind 7 within Answers
3 up 8 delegate 1 d 2 a 3 c 4 b
4 on 9 on
5 ahead of 10 get
Exercise 2
Exercise 8 Answers
1 d 2 c 3 b 4 a
Possible answers
2 They are currently over budget but need to stay on budget.
3 The project lacks resources. The manager needs to allocate Exercise 3
resources and delegate tasks to other people.
Answers
4 The manager needs to improve communication by getting
a 3 b 4 c 1 d 2
regular updates from the team.
Language at work Business communication

Exercise 2
Exercise 1
Answers
Possible answer
2 next week
It gives information about what each stage is and when it should
3 someone to help her do the interviews
be completed.
4 do the interviews with Sue
6 the week after next
Exercise 2 7 Sue (and Ramon) away on holiday + Eloise can’t do it
8 Derek to do the induction training
Answers
1 To get an update on the project and check all the deadlines
so far. Exercise 3
2 Stages 1, 2, 4 and 5
Answers
3 Week 4. Evidence from the audio script: ‘[Marketing and IT]
8 Sorry, but I’ve never run induction training before.
have had three weeks to decide [in equipment costings]’
11 Eloise is going to interview with Sue.
(= end of week 3 / beginning of week 4); ‘I’ve already received
2 Is that something you can help with?
[the feedback] … everyone replied before the deadline [of
10 Let’s check we all know what we’re doing.
week 4]’ (=beginning of week 4)
5 What’s happening with that?
7 Can anyone else help you?
Exercise 3 4 I’d like you to help if possible.
9 Would you like to help with that?
Answers 3 Yes, no problem.
1 ‘ve agreed 6 I’d do it, but I’m away as well that week.
2 Did you place
3 Has anyone given
4 replied
Talking point
Exercise 4
Discussion
Answers
a 1, 3 Exercise 1
b 2, 4
Possible answer
1 just
It is very important because the company has considered several
2 yet
possible outcomes and can react accordingly. It is therefore
3 already
more flexible and there are fewer unforeseen problems.
Answers
Possible answers
1 Has, arrived 5 Did, deliver
strategic: financial situation of the company changes,
2 yet 6 ’ve unpacked
government regulations change, new technology makes their
3 just 7 already
technology obsolete
4 left
operational: missing deadlines, people involved do not
complete the jobs on time, materials may not arrive at the right
time or in the right place for each stage

Viewpoint 1 4 Services &
Exercise 2 systems
Answers
What do Are there any advantages or Working with words
they share? disadvantages?
Exercise 2
Speaker 1 Office, laptop, + Nice to be with other people
printer, – Everybody has different idea Answers
kitchen of comfort
a b
Speaker 2 Tools + Cost and space, respect
App 1 can book a taxi, perhaps a person who
Speaker 3 (office) Space + Colleagues know what reduces waiting time, travels a lot and needs
you are working on, so helps uses GPS to find a to get round cities
decision making and problem driver, it’s safe, no cash quickly
solving is involved
– Can be extremely distracting
App 2 easier for scheduling people who have
meetings with lots of lots of meetings with
people, no excuses for people in different
Exercise 4 being late departments
Answers App 3 keeps track of investors on the move
1 c 2 g 3 e 4 a 5 b 6 f 7 d investments, follows
any stock market,
Exercise 5 provides clear
infographics
Answers
A 1 B 5 C 4 D 3 E 2
Exercise 4
Exercise 7 Answers
Answers 1 user-friendly
1 F (Most people at the HUB are self-employed with small 2 accurate
businesses.) 3 secure
2 T (Anna Levy has worked here for about three years.) 4 high-quality
3 F (There’s all sorts, people from very, very diverse 5 handy
backgrounds, different kinds of skills and experience and 6 up-to-date
sectors.) 7 efficient
4 T (It’s a good place for meeting other people and sharing
information and ideas. / It’s a lot more sociable.) Exercise 5
5 T (They also have access to, to resources that you, you
wouldn’t have at home.) Answers
6 F (The HUB in Islington is very popular, and there are four 1 efficient 5 time-consuming
more HUBs in London. The idea of the HUB is also growing 2 up-to-date 6 difficult to use
around the world. At the moment, there are over 30 HUBs in 3 secure 7 accurate
five continents.) 4 user-friendly
7 T (At the moment, there are over 30 HUBs in five continents,
with over 5,000 members.) Exercise 6
Possible answers
Online banking: secure, user-friendly, up-to-date
System for booking a meeting room at work: efficient/time-
consuming
Passport control at an airport: time-consuming/efficient
A child care service for working parents: handy, secure

Answers Answers
Adjectives: better
Speaker 1 Speaker 2 Speaker 3 Adverbs: more efficiently, almost as easily, more slowly, more
1 System for Passport control Childcare services useful
booking a
meeting room Exercise 7
2 Yes, because No, because Yes, because Possible answers
it’s quite the machine it’s friendly and 2 Staff can learn to use Accounter 3.1 a little more easily than
well-designed wouldn’t secure and allows Financepro.
though it isn’t recognize the you to keep 3 Financepro is almost as secure as Accounter 3.1.
always accurate. passport. working full-time. 4 Technical support with Accounter 3.1 can help much more
quickly.
5 Accounter 3.1 is far more up-to-date than Financepro.
Exercise 8
Answers
1 makes it easier 4 lets / helps Practically speaking
2 lets 5 enables / allows
3 allows Exercise 1
Answers
130 people responded to the question.
Language at work Most companies install new software using an in-house person.
Exercise 2
Exercise 2
Answers
1 more accurate 4 less time-consuming Answers
2 longer 5 user-friendly 130: well over one hundred
3 easier 31%: nearly a third
54.5%: about half
14.5%: a little under 15%
Exercise 3
Answers Exercise 3
1 far, a lot
2 a little, slightly Answers
3 almost 1 d 2 a 3 b 4 c
Answers Possible answers

1,002: just over a thousand / around a thousand
User Better? Big Comments? 37%: about a third / just over a third
feedback on difference? 240: well over two hundred / just below two hundred and fifty
49%: almost half / almost a half / around half
the new Y Yes It works a lot more 67%: around two thirds / just over two thirds
version of the efficiently.
software
using the Y No. A little. You could find a Business communication
customer- profile almost as
profile system easily on the old Exercise 1
version.
Answers
filling in the N Small Staff are filling it in a 1 Employees might feel that the software is controlling them
order forms difference little more slowly. and watching their working lives.
2 The company could argue that the software enables payroll
to be accurate and that it offers employees flexible working.
Exercise 5
Answers
1 better 4 useful
2 more efficiently 5 more slowly
3 easily

Answers Answers
1 Accurate payroll feature, you can log on and off manually or 2 loyalty 6 satisfaction
automatically, the phone app lets you log on when overseas. 3 expectation 7 production
It’s easier for managers as there will be fewer mistakes as no 4 required 8 to deliver
forms to fill in. 5 service
2 Forgetting to log on in the morning, not getting paid,
adjusting settings on the computer, logging on overseas, will
Exercise 6
the manager know if I’m working?
Answers
Exercise 3 1 expect 5 service(s)
2 deliver 6 cares
Answers 3 satisfied 7 loyal
1 c 2 b 3 f 4 i 5 h 6 d 7 g 8 a 9 e 10 j 4 expectations
Suggested answers Answers
1 Benefits: improve employee performance, monthly customer complaints, customer loyalty, customer expectations,
performance appraisals, bonuses for excellent performance, customer service, customer satisfaction
‘employee of the month’ award.
2 Possible problems: makes employees compete against
Exercise 8
each other, how will managers judge performance? Time-
consuming to meet your manager at the end of every month. Answers
1 service/care/satisfaction/loyalty
2 loyalty
Talking point 3
4
complaints
satisfaction/loyalty
Discussion
Exercise 1 Language at work
Possible answer Exercise 2
It’s controversial because even if the lowest 10% work hard, they
are still ranked as ‘poor’. Answers
Monday: Meeting at Aksa 17.00
Tuesday: Giray Demir is joining the customer visits.
Exercise 2
Possible answers Exercise 3
It’s an easy way for managers to measure employee
performance. You could work out who gets pay increases and Answers
who doesn’t using this ranking. It creates competition and may The verbs actually refer to the future, although they are present
demotivate many employees. It also allows for manager bias. forms.
1 leave, come back
2 ’re not meeting, aren’t waiting, is joining
3 hope
5 Customers 4 are (busy), is (fine)
Exercise 4
Working with words Answers
Giray can’t meet them personally at the airport on Monday
Exercise 2 evening. He will arrange a driver.
Giray will meet Anita and Hakan at the hotel reception at 8.30
Suggested answer
because their first meeting is now at 9.30 instead of 11.00.
b Delivering happiness
Answers Answers
1 ‘m 6 are you staying
5,000 calls answered per day
2 arrives 7 ’m not
1,200 emails answered per week
3 to meet 8 are staying
4 weeks’ staff training in how to make customers happy
4 are meeting 9 opens
10 hours and 29 minutes: the longest customer care phone call
5 to check
ever
75% repeat orders

Exercise 6 Talking point
Possible answers
3 I’m not going to the first session. I’m too busy because I’m Discussion
meeting clients.
4 I’m giving my presentation on Wednesday. It starts at 14.00 Exercise 1
and finishes at 15.00.
5 I hope to go to the buffet reception on Wednesday evening.
Possible answers
Customers are more satisfied with the service and so
6 I’m free on Thursday morning.
recommend the company. Staff are more motivated as they
7 I plan to have lunch with Sally and Remi at 12.30.
are allowed to show initiative, creativity and feel appreciated.
8 I’m flying to Paris on Friday.
Management can keep only highly-motivated, effective staff and
9 My flight leaves at 14.20 from Heathrow.
get rid of staff who don’t perform well.
Practically speaking
Exercise 2 6 Guests & visitors
Answers
2 e 3 a 4 c 5 d Working with words
Answers Answer
a 2 b 5 c 3 d 4 e 1 1 6.30 p.m.
2 Wednesday morning
3 airport
Business communication 4 morning
5 old city
Exercise 2 6 hotel
7 tour guide
Answers
1 B 2 E 3 S 4 E 5 B
Exercise 3
Exercise 3 Answers
2 facilities 6 excursion
Answers 3 auditorium 7 delegates
2 I’m afraid I’m always busy on Mondays. 4 specialities 8 stands
3 I can’t make it that day. 5 sightseeing
4 How about Tuesday?
5 That suits me.
6 Is two o’clock convenient? Exercise 5
7 Can we make it later?
Answers
8 So that’s Tuesday the first at three.
A meet up with (somebody)
B check in
Exercise 4 C freshen up
D pick (someone) up
Answer E drop (someone) off
All three expressions have a rising intonation for checking F show (someone) around
information or suggesting something. G eat out
H look around
Exercise 6
Answers
1 To rearrange the meeting day and time
2 He can’t make Tuesday.
3 They move it back a day (to Wednesday).

Possible comments on the schedules Answers
The two speakers land within 15 minutes of each other so they 2 Can you tell me the way to the main auditorium?
can be picked up at the same time. 3 There’s a presentation about next-generation mobile games
Dr Emanuel wants time to rest and freshen up at the hotel. today. What time does the presentation start?
She can go straight to the hotel from the airport. However, Mr 4 f
Sobolewski might need to go straight to the venue as his talk is 5 Is the quickest way to the airport by bus or by taxi?
at 14.00. If so, they might need to be picked up and transported 6 Do you have an excursion with a guided tour of the old city?
in separate cars. 7 Can I have accommodation (NOT an accommodation) as
Dr Emanuel will need to be collected from the hotel before her close to the exhibition hall as possible?
talk as she wants time to set up her equipment. 8 f
Someone needs to confirm the number of delegates for Mr 9 Is it possible to get a taxi to the city centre, please?
Sobolewski’s talk. After his talk he will probably want to go to
the hotel. In the evening he is meeting an old friend, so he will
probably make his own arrangements.
Exercise 6
After her talk, Dr Emanuel will need to be taken out for dinner Answers
at a restaurant (with local specialities). She also leaves early on Student A
Thursday, so it would be good include a short tour of the city in 1
the evening, either before or after dinner. 1 no article 2 the 3 The 4 no article 5 a 6 a
Early in the morning a car needs to take Dr Emanuel to the 7 a 8 the
airport. Student B
Mr Sobolewski has a free day on Thursday before his evening 1
flight. Perhaps he could go on a tour with a guide round the city 1 the 2 no article 3 no article 4 no article 5 The 6 the
mid-morning (including a market) and have lunch somewhere 7 an 8 no article
nice.
Mr Sobolewski can leave luggage at the hotel and pick it up
mid-afternoon to be taken to the airport.
Exercise 4
Language at work
Answers
Exercise 1 Please, call me ... f (1)
How would you like me to address you? f (2)
Possible answers Please, call me by my first name. f (2)
Dates, times Can I call you …? f (3)
Venue(s)
List of events
Details of talks and presentations
List of exhibitors Business communication
How to register
Fees Exercise 2
Transportation Answers
Morning: Tour of the facility with Aruna Singh
Exercise 2 Lunchtime: Lunch with Jacinta and meet Dilip Patel
Afternoon: introduction to the team
Suggested answers
2 Exhibition Centre
3 Getting there Exercise 3
4 On arrival Answers
1 d 2 e 3 f 4 a 5 g 6 h 7 b 8 i 9 c
Exercise 3
Answers
1 a stand 5 delegates Talking point
2 The venue 6 information
3 The bus 7 Europe Discussion
4 the biggest 8 by public transport
Exercise 1
Possible answers
Expect: Friendly hotel staff can speak their language, or a
common language like English or French. Free wifi, menu with
international and local dishes. TV with channels in different
languages, tea & coffee making facilities, hairdryer, safety info,
hotel info, telephone
Make happier: gym, swimming pool, room service

Answers Answers
Friendly staff, free wifi, fruit bowl, ice machine, vending machine, 1 Because we can give criticism as if this was the meat in a
slippers hamburger and soften the criticism with a soft bun around it.
USA, Japan, Asia 2 The manager will start positively (the upper bun), then
criticise (the burger) and then finish positively again (the
lower bun).
3 Because the manager wants you to save face.
Viewpoint 2 4 To just give you ‘the meat’ and to be direct about the
problem.
Exercise 2
Answers
Country Differences Changes 7 Working online
over time
Speaker 1 Germany colleagues very changed
formal; quite direct eating habits
Working with words
but polite; meal Exercise 1
times
Possible answer
Speaker 2 Japan communication; got used to
3 Strong passwords contain a mixture of letters and numbers,
politeness; food Japanese
upper and lower case, do not contain common words,
food; etiquette
memorable dates, names or places.
didn’t change
Speaker 3 UK language got used to
differences; social the language Exercise 2
differences in and accents Answer
different parts To convince businesses to invest in online security.
of the country;
attitudes to the
natural, urban and Exercise 3
social environment
Answers
Speaker 4 Sweden different attitude attitudes 1 The writer supports the view by describing the Spamhaus’s
to working hours; changed; cyberattack, the fact that 79% of executives are not confident
meal times; levels became about their company’s level of online protection, and the lack
of formality of habituated of spending by companies on cybersecurity.
dress
Exercise 4
Exercise 4
Answers
Answers 2 was down
1 c 2 b 3 d 4 h 5 e 6 a 7 f 8 g 3 victim
4 prevent
5 vulnerable
Exercise 5 6 hacker
Answers 7 network
A 4 B 1 C 3 D 2 8 encrypt
Answers Answers
1 This is excellent, this is brilliant. Speaker 1: b
2 It’s sort of mediocre or not very good. Speaker 2: a
3 A bribe Speaker 3: c
Answers Answers
1 punctual 2 disciplined 3 high 4 low 1 f 2 b 3 a 4 g 5 e 6 c 7 d

Language at work Exercise 2
Answers
Exercise 3 1 Lauren
Answers 2 Too quiet
2 have to 5 mustn’t 3 Raymond and Helmi
3 need to 6 are allowed to 4 Vance asks Raymond to speak first and then Helmi.
4 are not allowed to 7 can 5 If they have any questions
6 An email with all the main points from their meeting
Exercise 4
Exercise 3
Answers
1 are allowed to Answers
2 have to Starting
3 mustn’t 2 We’re just waiting for Raymond.
4 can 1 Lauren is here with me.
3 Your line isn’t very good. Can you speak up?
Managing
Exercise 6 5 Lauren, can you speak first?
7 Would you like to comment?
Answers
4 OK, let’s begin. Today, I want to discuss …
The rules they discuss are related to creating a password and
6 Raymond, can you speak first? And then Helmi, you can speak
making personal calls.
next.
Ending
Exercise 7 8 I think that covers everything.
11 Thank you everyone for coming.
Answers 9 Are there any questions before we finish?
1 Do I have to use a password with the laptop? 10 I’ll sum up the main points in an email.
2 Am I allowed to choose my own?
3 Can I make personal calls from this phone?
Task
Practically speaking Exercise 1
Possible areas
Exercise 2 Length of time for personal use
Answers Sites allowed or not allowed to visit
2 Click ‘register’ button Things not allowed to do (buying things, sending personal
3 Receive temporary password emails, etc.)
4 Change temporary password Watching movies, playing games, etc.
5 Agree to terms and conditions
6 Start using the site
Exercise 3
Answers
1 begin 4 Once
2 then 5 now
3 Next 6 before
Exercise 1
Possible answers
Pros: You can talk to people who are not near, for example in
another city or country.
There are economies of time – people don’t have to travel to a
meeting and so miss work.
Cons: Sometimes there are misunderstandings when you aren’t
face-to-face.
It’s hard to build up a good working relationship if you don’t
meet the other people.

8 Finance Exercise 7
Answers
100,000 – the capital Lauren Peers needed to open her business
Working with words 60 – the number of days in which Lauren raised £110,000
7,000 – the number of bookings at the cat café on the first day
Exercise 1 £20,000 – the amount one woman paid Lauren in return for a cat
98 – the number of Mike’s investors
Possible answers £80,000 – the amount the investors paid Mike
Pros Cons 40% – the share in the company that Mike gave away for
investment
From a bank A secure loan The bank needs all your 5% – the approximate commission some crowdfunding sites
financial history and will take for their services
charge interest
From a rich No interest to May cause problems
relative or pay with family or friend if Language at work
friend you can’t pay back
From a Could benefit Will want a share of the Exercise 1
business from the company
investor investor’s
Possible answers
heating, training, stationery, coffee, office cleaning, decorating,
experience
travel to meetings, meetings with customers, etc.
Find a You can share You only get half the
business the pressure profits and you may
partner disagree Exercise 2
Use lots of Fast way High interest rates Answers
credit cards to get the The department is over budget on overtime and travel.
finance It can still spend money on wages, training, recruitment and
Save up the No interest You have to wait before legal fees.
money and you are you can start and
independent someone might start a Exercise 3
similar business in the
meantime Answers
Part 1: wages and overtime
Part 2: travel and training
Exercise 2 Part 3: travel, recruitment and wages
Answers
1 Lauren Peers and Mike Thompson raised the money for their Exercise 4
businesses through crowdfunding sites.
2 Lauren gave one investor ownership of a cat, and Mike had to Answers
give away a 40% share in the business. 2 c 3 g 4 a 5 e 6 f 7 d
Answers Answers
1 loan 6 financial forecasts a Sentence 1 b (be going to)
2 capital 7 commission b Very certain in sentence 6 f (will definitely)
3 budding entrepreneurs 8 shares Fairly certain in sentence 4 a (will probably)
4 potential investors 9 equity Less certain in sentence 7 d (’ll possibly)
5 dividends c 2 c (might), 3 g (may) and 5 e (could)
The main verbs in all the sentences are in the infinitive without
to form.
Exercise 6
Answers Exercise 6
1 for
2 back Answers
3 towards 1 ’re going to 5 ’s going to
4 out 2 may 6 could/might
3 ’ll definitely 7 definitely won’t
4 might not 8 could

Practically speaking Exercise 3
Answers
Exercise 2
Slide 1 Slide 2 Slide 3 Slide 4
Answers
1 One speaker (possibly a financial adviser) is suggesting the Take a look at this f
other person keeps their shares. chart.
2 a negotiation
3 at a restaurant As you can see on f
4 a manager asking for an employee’s report this chart, …
This slide shows a f
Exercise 3 forecasted annual
return of 19%.
Answers
a 4 b 1 c 3 d 2 This chart shows you f
the returns …
It’s based on data f
Business communication from one of the
country’s leading
Exercise 2 estate agents.
Answers Each line is split into f

1 The presentation is about investing in university student two …
property in the UK. Investors might be interested because Also notice in f
numbers of students are rising and the return on property particular this grey
investment is estimated at 19% per year. line.
2 A 1 B 4 C 2 D 3
I’d like to draw your f
attention to the first
line …
This upward trend f
will definitely
continue.
The demand f
for student
accommodation is
going to increase.
We think your f
investment will rise
annually by 9%.
Exercise 5
Possible answer
Investing in student accommodation is a good idea as
the number of students, and therefore the demand for
accommodation, is going to increase.

Talking point Exercise 3
Answers
Discussion 1 supply chain 6 middlemen
2 handmade 7 shipment
Exercise 1 3 inventory 8 run low on
4 origin 9 keep track of
Possible answers 5 showroom
Pros Cons
Fish on An unusual toy for Has no real use. Exercise 5
wheels people who have Answers
everything; not a lot 1 They both run businesses which specialize and provide a
of money required. personal touch.
MiRing You never miss a The light and the 2 with bar codes
call. vibration could be 3 He sometimes uses a tracking facility.
annoying. A lot of
money needed in a Exercise 6
very short time.
Answers
New York City Cultural and Opera is not very 1 in
Opera historical company, popular with a lot of 2 out
people get people, it’s expensive 3 on
something for the to produce so 4 low
money they invest. it needs a huge 5 up
amount of money.
Form1 Affordable, A lot of money Exercise 7
professional 3D needed. How useful
printer for home is a 3D printer? Answers
use. to have a product available for sale: to keep in stock
to not have many: to run low (on something)
to not have any: to run out (of something)
to buy a lot of something: to stock up on
to be waiting for a delivery: to be on order
9 Logistics
Language at work
Starting point
Exercise 1
Answer
Logistics is the practical organization that is needed to make Possible answers
a complicated plan successful when a lot of people and A air freight: advantage – speed; disadvantage – cost
equipment are involved. B cargo ship: advantage – ability to transport larger containers,
It can also be defined as the business of transporting and etc.; disadvantage – slow
delivering goods. C truck/articulated lorry: advantage – delivery to door;
From http://www.oxfordlearnersdictionaries.com/ disadvantage – traffic delays
Exercise 2
Working with words Answers
Exercise 1 1 They want to deliver documents.
2 They are going to use air transportation
Possible answer
The list could include cost, time, size of order, packing materials,
Exercise 3
how fragile the goods are, customs and laws on certain goods.
Answers
Exercise 2 1 a 2 a 3 a 4 b 5 b
Answers Exercise 4
1 Sourcing the goods. Transportation. Storage and showroom.
2 Sourcing the goods: buying them from nomadic tribes and Answers
through middlemen. He has to trust them. The b questions are direct. The a questions are indirect.
Transportation: How to transport them depending on the 1 a I was wondering if I could get a quote.
country they are coming from. 2 a I’d like to know how much it costs to send a package.
Storage and showroom: Each rug is unique so he needs 3 a Could you tell me how big the package is?
records on each one. 4 a Do you have any idea how long that takes?
5 a Would you mind telling me what the price is?

Answers Answers
1 more Account: Abracomp
2 indirect Account reference: PG 278
3 if Date of order: 11 February
4 before Product description: motherboards
Quantity: 2,000
Dispatched: Yes
Exercise 6 Date and time dispatched: the afternoon of the 11th
Possible answers
1 What time would you like the delivery? / Could you tell me Exercise 4
when you would like the delivery?
2 Why haven’t they arrived yet? / I’d like to know why they Answers
haven’t arrived yet. 1 f 2 e 3 g 4 c 5 a 6 d 7 h 8 b
3 Can you speak up? / Would you mind speaking up?
4 Who did you speak to? / Do you have any idea who you
spoke to?
Talking point
Discussion
Exercise 2
Exercise 1
Possible answer
Answers Shadow work may reduce a business’s costs but it may also put
The employee reports on a meeting with a client. The manager off customers who prefer more traditional customer service.
decides to meet the client next week on Friday.
Exercise 3
Exercise 2
Possible answer
Answers Some people might enjoy doing shadow work such as browsing
1 tell for products online or being in charge of their own shopping
2 says because it makes them feel they are saving time rather than
3 tell losing free-time.
4 say
5 say
6 tell
Exercise 3
Answers
b 4 c 2 d 5 e 6 f 3
Exercise 1
Answers
1 2,000 motherboards
2 yes
3 asap (as soon as possible)
4 on account
Exercise 2
Answers
I would like to place an order for 2,000 motherboards. This is a
repeat order. We need these urgently so please send them asap.
Please charge it to our account as usual.

Viewpoint 3 Exercise 8
Answers
Exercise 2 1 The UK 3 Russia
2 Vancouver, Canada 4 A server in the USA
Answers
What was the How did they solve Exercise 9
problem? the problem?
Answer
Speaker 1 couldn’t transfer followed instructions;
B
music onto disconnected and
daughter’s MP3 switched off MP3
player; computer player; cleaned
software didn’t connections; turned
recognize the device off computer and
plugged it back in
10 Facilities
again
Speaker 2 strength of wi-fi not solved; still a Starting point
connection in problem
classrooms Possible answers
1 office, factory, school, bank, shop, airport, construction site,
Speaker 3 unable to open looked in folders;
garage, law courts, transport: buses, trains, lorries, etc.
a program; lost a tweaked settings;
document raised a call with the IT
Help Desk who solved
the problem Working with words
Speaker 4 accessing the call Help Desk in
network; logging Romania for a solution
Exercise 2
onto PC; programs or to fix the problem Answers
not running correctly remotely 1 By knocking down the walls and getting rid of old-fashioned
Speaker 5 one of laptop tried to move lots office furniture.
screens stopped of wires; phoned IT 2 Video-conferencing, breakout areas, open-plan spaces,
working; didn’t turn department who corridors with whiteboards, a presentation suite, a gym, a
on fixed it games room and a music room.
3 It’s good for different types of meetings, it encourages
Speaker 6 computer shutting getting a new
creativity and openness, and makes chance interactions more
down unexpectedly computer
likely which often lead to great ideas. It also helps to make
work stress-free and keeps employees ‘at the top of their
Exercise 4 game’.
Answers Exercise 4
1 secure 5 redirects
2 tricks 6 adapts Answers
3 gets into 7 installs 1 old-fashioned
4 browses 8 steals 2 hi-tech, state-of-the-art
3 open-plan
Exercise 5 4 spacious
5 stress-free
Answers 6 comfortable
A 3 B 5 C 4 D 1 E 2 7 futuristic
8 fun
9 fully-equipped
Exercise 6
Answers Exercise 6
1 c 2 b 3 a
Answers
Speaker 1: spacious, hi-tech, relaxing
Exercise 7 Speaker 2: state-of-the-art, old-fashioned, (not) up-to-date,
Answers stress-free
A 6 B 1 C 2 D 4 E 5 F 3
Exercise 7
Answers
not very, not exactly, fairly, pretty, really, very, extremely

Answers Answers
1 really spacious 1 a lot of, any, a few
2 very hi-tech 2 some, much, a lot of, any, a little
3 extremely relaxing 3 a few, a little, not many, not much
4 not exactly state-of-the-art 4 a lot of, many, much
5 fairly old-fashioned 5 many, much, any
6 not very up-to-date 6 not any, not many, not much, not a lot of
7 pretty stress-free
Exercise 7
Language at work Answers

1 much
Exercise 1 2 a lot of
3 any
Possible answers 4 A few
Fire regulations: follow fire drills, find out where your fire exit is, 5 any
etc. 6 some
In the office: desk/seat height, how long to sit at your computer 7 a little
without a break, number of electrical devices in one socket, etc. 8 many / a lot of
On a construction site: wearing the correct boots and helmet,
how much you can carry, careful about vehicles, etc.
These protect employees by making sure that they are not
injured at work, and that machinery, etc. is used correctly. Practically speaking
Exercise 1
Exercise 2
Answers
Answers They are discussing the employees’ room for breaks and storing
1 Welfare belongings.
2 Health 1 enough
3 Safety 2 enough
3 too
4 too
Exercise 3
Answers Exercise 2
Conversation 1: A place to store clothing
Conversation 2: Somewhere to take breaks, windows in all Answers
rooms, suitable lighting a too
b enough
c too
Exercise 4
d enough
Answers
1 A lot of Exercise 3
2 many
3 much Suggested answers
4 some The memory is too small. / The memory isn’t big enough.
5 any The sun is too bright.
6 a few It’s too cold. / It isn’t warm enough.
7 not many The staff don’t have enough work. / They have too little work.
8 any There’s enough space. / The storeroom is big enough.
9 a little

Answers Exercise 2
1 employees, people, lockers, places, chairs, windows
2 space, staff, paint Answers
1 why don’t
2 we could always
3 have you thought about
4 Couldn’t we do

Answers Answers
1 There isn’t enough space for both ideas. 2 prioritize
2 They choose the crèche because employees might spend too 3 reach
long in the relaxation area. 4 invite
5 evaluate
6 delegate
Exercise 4
7 avoid
Answers 8 ignore
1 difficult
2 having Exercise 7
3 reservations
4 better Answers
5 have 1 reach
6 putting 2 invited
3 ignored
4 avoid
Exercise 5
5 prioritize
Answers 6 delegated
I really like it.
Good idea. Exercise 8
Sorry, but I don’t think that would work.
Great! Answers
Exactly. 1 consultation
2 confrontation
3 hierarchical
Talking point 4
5
democratic
member
6 consensus
Discussion 7 cooperative
Exercise 1
Exercise 9
Possible answers
Yes, this finding is true, we are always more motivated when we Possible answers
think someone is interested in us. Group A
No, we are able to motivate ourselves if the work is interesting Advantages in cooperatives:
enough. Everyone is involved in the process
Employees feel more motivated and take responsibility
Decisions are made based on more viewpoints so all outcomes
can be anticipated
11 Decisions
Disadvantages in hierarchical structures:
Only a few people are involved
People wait for others to make decisions
Hierarchies often slow down decision-making
Working with words Group B
Disadvantages of decision-making with a cooperative:
Exercise 2 Impossible to include everyone’s views
One person will eventually have to decide
Answers Not everyone has the knowledge to comment on every aspect
1 Do now (or do it quickly) of the business
2 Think and plan Time-consuming to get everyone’s view
3 Delegate Advantages in more hierarchical structures:
4 Ignore People who are more qualified and experienced make the key
decisions
Exercise 3 Better to have only a few people focussed on strategic thinking
If well-organized it can be faster than waiting to build a
Suggested answers consensus.
a Think and plan because it’s important but it is 12 months
away.
b Delegate because it’s important to recognize the employee
but it’s probably something that somebody else can do.
c Do now because you don’t want to lose this customer so you
need to solve the problem immediately.
d Ignore because it isn’t a priority and you have much more
important things to deal with.

Language at work Business communication
Answer Answers
Ilse has to decide whether to relocate to a new out-of-town 1 Three years.
shopping centre. Her options are move or stay at her current 2 The brand is virtually unknown in Hungary so it will take time
town-centre location. Jeff may tell her to stay where she is, as to build a customer base.
they have an established customer base. 3 So it is linked to performance with an option to end the
contract.
4 Because they don’t try to compromise.
Exercise 3
Answers Exercise 3
a 1 b 1 c 2
Answers
Students hear all the stages of the negotiation.
Exercise 4
Answers Exercise 4
1 wouldn’t 5 Unless
2 ’re 6 Will Answers
3 want 7 would 2 The concern we have is that ...
4 had 3 How about if we review the sales targets every 12 months …?
1 There’s something we need to discuss …
6 If I offer a review after 18 months, will you agree?
Exercise 5
7 Yes, I think that would be fair.
Possible answers 5 I’ll meet you halfway on this.
2 you might miss out on a great opportunity 8 It’s a deal.
3 I come up with a good idea 4 I’m sorry, but I can’t agree to that.
4 won’t benefit from their knowledge
5 wouldn’t have time to manage
6 ’ll fail to lead
7
8
people won’t compromise
’d probably take it and travel for a year 12 Innovation
Working with words
Exercise 1
Exercise 1
Possible answers
Answers It’s important to help businesses stay competitive, keep their
1 The decision is difficult. The other person doesn’t agree. customers and attract new customers. Older companies could
2 The deadline is the end of the week. They don’t have time and invest in training in new technologies and trends in their
money. industries. They could have a policy of making sure a certain
3 A meeting is starting. Walter’s appointment is at the doctor’s. percentage of their workforce is young and newly qualified to
4 The increase in the cost is 20%. help them become aware of new trends, both in the industry
and in customer behaviours.
Exercise 2
Exercise 2
Answers
a Conversation 4 Answers
b Conversation 1 Paragraph 1 b
c Conversation 3 Paragraph 2 c
d Conversation 2 Paragraph 3 a
Exercise 3
Answers
Giving advice: If I were you …
Suggesting: What if …?
Wishing: If only …
Making a request: If you don’t mind …

Possible answers Answers
The main challenge for Cirque du Soleil is to live up to the Underline: the most important, the earliest, the best, third and
audience’s expectations and create something new each season second highest
to keep audiences coming back for more. Regular forms: (one of ) the most important, the earliest, (third
Their solution is to innovate and reinvent, perhaps to look for and second) highest
new performers to bring something different or more daring to Irregular: the best
the Cirque.
The same is probably true for any type of business in order
to survive. They have to keep their customers’ expectations
Exercise 4
and changing needs in mind when developing products and Answers
services. 1 d 2 b 3 a 4 c
Answers Answers
1 concept 6 catalyst 1 This is one of the most important conferences this month.
2 brainchild 7 come up with 2 These are the highest profits (that) I’ve ever seen.
3 innovative 8 obstacle 3 The XP55 is now our second highest-selling product.
4 reinvention 9 original 4 In the last century, I think the microchip has had the biggest
5 revolutionize impact of any invention.
Exercise 5
Answers
a 2 b 3 c 1
Exercise 2
Exercise 6 Answers
a 2 b 1 c 3
Answers
1 traditional, reliable, dynamic, up-to-date
Exercise 3
2 revolutionary, sophisticated
3 simple, original Suggested answers
1 F 2 I 3 F 4 F 5 I 6 F 7 F 8 I 9 F 10 I
Exercise 8
Possible answers
1 Is there a family member who can look after the children? If
you get together with several other people who also have Exercise 2
pre-school children, then you could take turns to look after all
the children. Answers
2 Have you tried crowdfunding? What about talking to B and C
motorcycle shops/manufacturers in your area?
3 You could do some volunteering in local charities. You could
look for crowdfunding schemes. You could work freelance.
Exercise 3
Answers
4 First, I’m going to talk …
Language at work 1 Good morning, everyone, and thanks for coming.
2 We have a lot to do, so let’s start.
Exercise 1 8 Feel free to ask questions …
3 I’d like to begin by explaining …
Possible answers 6 The main reason for this meeting is to …
These events can be important for publicity and advertising. 7 so finally we’ll …
Winning an award can make people think of a company in a 5 Then, we’ll try to …
very positive way. It also helps all the companies in an industry
to be aware of developments and innovations.
Exercise 4
Exercise 2 Answers
The words on the slide represent the answers given by old and
Answers new customers to the question ‘What words describe Bertran RL?’
1 No, it’s ‘one’ of a few events.
2 In 2001.
3 The best new inventors and innovators that year.
4 The second and third highest achievers receive a platinum or
silver award.

Exercise 5
Answers
Viewpoint 4
1 look at Exercise 1
2 can see
3 You’ll notice that Answers
What kind of What is their
Exercise 6 transport problems solution?
does their city have?
Answers
Speaker Milan: not suited to introduced traffic
That’s everything I want to say for the moment.
1 cars controlled zone
Thank you all for listening.
Are there any questions? Speaker Brussels: infrequent try to cycle; try to use
2 metro or bus service; public transport; use
public transport car-sharing scheme
Talking point system doesn’t cover
all places; traffic jams
especially at rush hour;
Task aggressive drivers;
dangerous to cycle
Exercise 1
Speaker Oxford: not built for travel by train; stay on
Answers 3 cars, buses, lorries boat and commute
1 classical 4 opera on foot
2 pop 5 Bollywood Speaker Oxford: bad traffic use a motorcycle;
3 rock 6 jazz 4 problems; don’t live on quicker to walk or
a bus route cycle
Exercise 2 Speaker Oxford: traffic lives on a canal boat
5 congestion; most so can live closer to
Possible answers people commute into city centre and cycle
Classical – beautiful interiors, the countryside, expensive cars the city to work
Pop – children’s toys, sweets, teens – clothes, make-up,
entertainment
Rock – cars, motorcycles, clothes, mobile phones Exercise 4
Opera – city break in Vienna, Milan, etc., comic takes on services
(insurance comparison companies in UK) Answers
Bollywood – exotic holidays abroad, restaurants 1 c 2 a 3 d 4 b 5 g 6 f 7 e
Jazz – something very cool, perhaps clothes, something
American or French Exercise 5
Answers
A 5 B 6 C 1 D 4 E 3 F 7 G 2
Exercise 6
Answers
1 Because of the Industrial Revolution and the need to
transport heavy goods
2 7,000 kilometres
3 The construction of the canals
4 The hills and mountains
5 The steam train
6 The tourism and leisure industry
Exercise 7
Possible answer
Students can refer to building regeneration programmes in
their own cities, or examples of brownfield sites (previously used
and now disused industrial/commercial sites) being turned
into modern housing. Alternatively, modern apps like Uber and
Airbnb are good examples of taking an old business idea (e.g.
taxis and accommodation) and reusing it in a new way.

Answers Answers
1 c 2 a 3 b 1 a failure b go down
2 a fault b defect
3 a damage b injury
Exercise 9
4 a resolve b complaint
Answers 5 a refund b recall
2 This is the year when the locks were closed down so no boats 6 a misunderstanding b mistake
could travel between Edinburgh and Glasgow.
3 This is the year when engineers started working on the Falkirk Exercise 5
Wheel.
4 The Falkirk Wheel is 35 metres tall. Answers
5 1,200 tonnes of steel was used to build the Falkirk Wheel. 1 Caused is a verb, simple past form, and as a result of is a
6 This is the cost to build the Falkirk Wheel. connector, connecting the first sentence to the second by
7 This is when the Falkirk Wheel opened to the public. giving the result of the event in the first sentence.
8 Two boats can enter at each end of the Falkirk Wheel at the 2 A software problem is the cause and all the computers to go
same time. down for 24 hours yesterday is the result.
9 It takes four minutes to lift boats up and down. 3 The system failure is the cause, and refers back to the event
described in the first sentence, and doctors and nurses couldn’t
access patients’ medical records is the result.
4 Text 2: because of (cause), lead to (result), doesn’t cause (result)
13 Breakdowns Text 3: resulted in (result)

Text 4: due to (cause), because (cause)
Working with words Exercise 6

Possible answers
Exercise 1 2 a No training with the new cutting equipment resulted in an
Possible answers injury to an employee’s hand.
Transport: cars breaking down or having faults / train or bus 3 d As a result of new software, there was a systems failure with
services that are consistently late, or flight delays or cancellations the database.
due to weather or industrial action 4 b Poor language skills led to misunderstandings between
Work: computers crashing, heating or air conditioning failures, office branches.
orders not arriving / not being dispatched on time
Communications: misunderstandings, pressing ‘Reply all’ when Exercise 7
sending a sensitive email
Possible answers
Company server goes down, causing problems communicating
Exercise 2 with distributors and customers.
Answers The heating breaks down in winter, and the offices become very
cold. People start catching colds and staying off work.
What type of Who did it affect? Have they An important delivery does not arrive for one of your most
breakdown or fault? solved the important customers and you are having great difficulty tracking
problem? it.
Your company has decided to refurbish the offices and the
1 Software / IT Doctors, nurses (and Yes. Late last decorators are behind schedule.
patients) night. The fire inspection team has decided that the fire escape
2 Defect in car Car owners No. Car measures are inadequate and they want the company to
gearbox owners must improve the fire precautions and escape routes.
take the car
into garages
to fix it. Language at work
3 Metal bits in Shoppers and the No, not yet.
Exercise 2
macaroni and manufacturer
cheese boxes Answers
4 Misunderstandings Staff at an Australian Yes. Staff have Post-it notes and Alexander Fleming discovering penicillin.
in internal company to use instant
communications messaging.

Answers
1 which
Exercise 2
2 who Answers
3 that
4 whose Problem Diagnosis Solution
5 when
1 Not enough time There’s a Talk to her
6 where
to complete a communication boss and
report and her problem with her request an
Exercise 4 boss keeps giving boss. extension to
extra work. the deadline
Answers for the report.
which, who, whose, when, where
2 The laptop keeps It’s old and there’s Use the cable
going wrong. probably a problem and buy a
Exercise 5 with the battery. new battery.
Answers
1 It was accidentally discovered by an engineer who worked for
Canon. One day, his pen fired ink out when he rested a hot Exercise 3
iron on it by accident.
2 The Carey Moon Lake House was a restaurant where George
Answers
Conversation 1
Crum worked as a chef. One day, Crum had a complaining
1 What’s the matter?
customer whose potatoes were ‘too soft and thick’. In the end,
5 Have you tried talking to her?
Crum made extremely thin, hard potatoes that eventually
3 What do you mean by ‘extra work’?
became famous as ‘crisps’.
8 That should sort it out temporarily.
2 My boss keeps on giving me extra work.
6 I’d ask to speak to her if I were you.
Practically speaking 7 I think you should ask for an extension.
4 It looks like you’ve got a communication problem to me.
Exercise 1 Conversation 2
1 How can I help?
Answers 8 That should fix it.
A 3 B 1 C 4 D 2
2 It keeps on going wrong all the time.
4 It’s always crashing and it won’t remember the time or date.
Exercise 2 3 What’s wrong with it exactly?
6 It sounds as though it could be a battery problem.
Answers 7 The best thing would be to buy a new battery.
1 d 2 a 3 b 4 c 5 When you say ‘it’s always crashing’, do you mean it actually
switches off?
Exercise 3
Answers
1
2
3
Yes
No
No
14 Processes
4 Yes
Starting point
Exercise 4 Possible answers
Applying for a job: see advert, fill in application form, contact
Answers references, send in form, receive letter, go to interview, write an
1 U 2 PU 3 DU 4 U email of thanks for the interview, wait for reply.
Moving your office: find new location, contact moving company,
buy packing boxes, throw away some items, pack other items,
move in, choose desk location, unpack boxes.
Buying a house: visit estate agent / look online, visit houses,
apply for mortgage, make offer, negotiate price, agree contract,
agree day to exchange contracts.

Working with words Exercise 2
Answer
Exercise 1 The article describes cooking oil and fat used in heating, candles,
Possible answers soap and cosmetics and in biofuels.
Buying recycled paper for the printers, using the back of printed
paper for notes, etc., making sure printer is set to print both Exercise 3
sides, only printing in colour when necessary.
Making sure printer inks and toner are properly recycled (they Answers
contain chemicals that need proper storage). 2 is used 5 to be reprocessed
Separate bins for bottles, paper, food, etc. in staff kitchens. 3 can be turned into 6 are being driven
4 has been collected
Exercise 2
Exercise 4
Answers
1 2002 Answers
2 21 Present simple 2 (is used, is given, is taken)
3 $20 million Past simple 1 (was turned, were made, were cooked in)
4 anything that is thrown away such as cigarette stubs, coffee Present continuous 6 (are being driven)
capsules or biscuit wrappers Present perfect 4 (has been collected)
5 products like bags, benches and dustbins Infinitive 5 (to be reprocessed)
6 Kenco Modal 3 (can be turned into)
7 make a donation to the company’s favourite charity
Exercise 5
Exercise 4
Answers
Answers 2 active
1 cut down on 6 ick out, make
p 3 passive
2 turning (it) into (something new) out of 4 passive
3 set up 7 take away
4 pick up 8 drop off
Exercise 6
5 throw away 9 sign up
Answers
Exercise 5 2 have tried 6 was originally used
3 is needed 7 to be processed
Possible answers 4 can be grown 8 is being carried out
1 Local businesses have to sign up to become a drop-off point. 5 contain 9 will be used
2 TerraCycle don’t pick up waste from individual homes, so
the customer will have to drop it off at the special TerraCycle
drop-off point.
3 The customer can throw their rubbish away there.
4 The TerraCycle truck will pick up the waste from the drop-off
Exercise 3
point and it will then go to the Recycling site.
5 There TerraCycle will turn the things people throw away into Answers
something useful. 1 Let me explain how we …
6 Even items like cigarette stubs and coffee capsules can be 4 First of all ,…
turned into a new and useful item. 3 Essentially, there are … main stages.
5 After the … have been …, they are …
6 Having taken …, you …
Language at work 2
7
The basic process is …
What you end up with is …
Exercise 1 8 It’s also worth noting that …
Possible answers
Fuel and energy: fossil fuels – coal or gas, electricity, petrol,
diesel, biofuels, fats, oil, air turbines, waves, hydro-power,
hydrogen, helium, horsepower, nuclear power, solar, geothermal,
Exercise 2
steam, fire, etc.
Liquids: some gases, some fossil fuels Answers
For cars: electricity, petrol, diesel, hydrogen 1 Within 24 hours
Renewables: waves, air, biofuels, solar 2 The team leader or the co-team leader
Under the ground: coal, gas, uranium, geothermal 3 Any type (serious or less serious)

Answers Answers
If anyone has any questions, I’m happy to try and answer them 1 hard-working 4 caring
now. 2 motivated 5 dependable
That’s a good question. 3 efficient
I think there are two parts to that question.
First of all … And for your second point …
Sorry, I don’t quite understand the question.
Exercise 7
Let me check I’ve understood you correctly. Answers
You’re asking me if …? confidence, dedication, enthusiasm, flexibility
Does that answer your question?
Exercise 8
Exercise 4
Answers
Possible answers 1 dedication 6 enthusiasm
1 Sorry, I couldn’t hear you. Can you repeat that? 2 motivated 7 punctuality
2 Let me check I’ve understood you correctly. You’re asking me 3 flexibility 8 creative
if …? 4 confidence 9 ambition
3 That’s an important question. 5 efficient
4 Have I answered your question?
5 I think there are two parts to your question. I’ll answer your
first point and then deal with your second. First of all … Exercise 9
Answers
2 patient, e.g. I don’t have a lot of patience …
Talking point 3 punctuality, e.g. I’m always punctual …
4 confidence, e.g. I have a lot of confidence in …
Discussion 5 motivation, e.g. My company offers good incentives to keep its
staff enthusiastic and motivated.
Exercise 1 6 dedicated, e.g. I think dedication is important …
Possible answers
Have time limits – no meeting to last longer than 30 minutes.
Have a meeting where everyone stands.
Language at work
Have an agenda and stick to it.
Exercise 2
Exercise 2 Answers
1 Because he was having problems with his previous company.
Possible answers Also, he didn’t like the town.
Everyone feels they have input into the meetings and can raise 2 Because he was living in a new city.
things that are important to them. 3 Because the feedback in his first performance review was
positive.
Exercise 3
15 Performance Answers
1 was having
2 had opened
Working with words 3 was living
Exercise 2
Exercise 4
Answers
1 Howard Lawrence feels the scheme is a success but is not Answers
surprised. 2, 3, 1
2 Staff and patients can recommend or nominate employees
for the award. Exercise 5
Exercise 4 Answers
1 Helena: She was told that if she didn’t work as part of a team,
Answers she’d never get anywhere in the company.
Adjectives: motivated, hard-working, dependable, efficient, Matthias: His manager said he was doing really well, but the
caring review said he would only get a three per cent raise.
Nouns: dedication, confidence, flexibility, enthusiasm, patience 2 Helena: Six months later, she was transferred to another
subsidiary and six months after that, she was running the
factory.
Matthias: Some weeks later, he heard that his manager was
fired, but he’d already left by then.

Answers Answers
1 was working 4 were talking 1 c 2 f 3 a 4 g 5 e 6 d 7 b
2 had/’d already discussed 5 had prepared
3 was running 6 had/’d already left
Exercise 4
Exercise 7 Answers
1 So, let’s summarize what we’ve agreed.
Possible answers 2 To speak to the Head of Engineering about the possibilities of
Helena had a bad performance appraisal while she was working more technical training and to look at the questionnaire on
for a food company. She transferred to another company teams and team-working.
because she had/’d had a bad performance review. 3 Is that OK with you? / Is there anything else you’d like to add?
While she was working for a subsidiary company, she was
asked to run the subsidiary, even though she had/’d had a bad
performance review while she was working for her previous
company.
Viewpoint 5
Exercise 1
Answers
Exercise 2 1
Speaker 1
Answers
Yes: Has a ‘Green Impact’ initiative and sustainability policy;
1 What’s one thing about your job that you’ve found
departments monitor recycling and use of resources; students
challenging and how have you dealt with it?
and staff think of ways to improve recycling and ways to help
2 That they were all quite different characters so it was hard
the environment
to get everyone to work together. One of the team was very
Speaker 2
independent.
Yes: Strives to reduce its ‘carbon footprint’; recycling of and
3 That it was a success and that he learnt a lot from it.
restricting use of water; recycle cardboard; food bank for unused
food
Exercise 3 Speaker 3
Yes: Recently named one of top green companies in the US;
Answers related to design of offices and not using much paper (through
Generalizing 2 e-commerce)
Specifying 1 2
Speaker 2
Exercise 4 A company comes and checks for Legionnaires’ (Disease) in
standing water; takes water samples and water temperatures;
Answers strict code to keep students safe
overall (generalizing): generally, all in all, mainly, mostly, in 3
general, generally speaking Speaker 3
in particular (specifying): particularly, especially, specifically Will put on the career page and media section of website;
[because] everyone sensitive to how we use environment,
especially younger people; important factor for potential
Exercise 5
employees
Possible answers
2 Generally speaking, my company does more and more Exercise 3
business online these days.
3 We mostly communicate in English at work. Answers
4 My last holiday was especially relaxing. 2 c 3 h 4 i 5 e 6 f 7 d 8 j 9 g 10 b
5 All in all, I’m happy with my job at the moment. / I’m
particularly happy with my job at the moment.
Exercise 4
Answers
Business communication A 2 B 4 C 1 D 5 E 3 F 6
Exercise 2
Possible answers
3 This interests me and I’d like to develop this area.
4 Perhaps work on my abilities to work with others and my
teamwork skills.

Exercise 5
Answers
1 Environmental sustainability services to a range of different
organizations.
2 The first one relates to the law, to regulations which come as
a result of legislation.
3 Private and public sectors use Hillbreak consultancy.
4 Market drivers.
5 Whether the building has ‘green appeal’ or not.
6 They wanted to make sure that the building had as wide
appeal as possible to potential occupiers.
7 Sportswear.
8 To help advise on the sorts of materials and sorts of systems
like heating and cooling that they might use in their stores
to make sure they were as environmentally responsible as
possible.
9 In the beginning in the UK and Western Europe, and later in
North and South America, in China and now the retailer can
refurbish all its shops globally.
10 By the way you design an urban environment.
11 The Highline in New York
Exercise 6
Answers
1 driver 4 refurbish
2 comply with 5 regulations
3 jurisdiction 6 urban design


Br2e Int SB Units Answers

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Business

Intermediate Student’s Book Answer key

1 Working life Exercise 3

Working with words Job(s) Colleagues

Possible answers Tasia business managers employment advising

Business Result Second edition Intermediate Student’s Book Answer key 1

Exercise 5 4 I’m afraid I have to go now. f

Answers 5 It was nice meeting you, too. f

Practically speaking 15 I look forward to hearing f

2 Business Result Second edition Intermediate Student’s Book Answer key

Business Result Second edition Intermediate Student’s Book Answer key 3

4 Business Result Second edition Intermediate Student’s Book Answer key

Language at work Business communication

Business Result Second edition Intermediate Student’s Book Answer key 5

6 Business Result Second edition Intermediate Student’s Book Answer key

Answers Possible answers

Business Result Second edition Intermediate Student’s Book Answer key 7

5 Customers 4 are (busy), is (fine)

8 Business Result Second edition Intermediate Student’s Book Answer key

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10 Business Result Second edition Intermediate Student’s Book Answer key

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12 Business Result Second edition Intermediate Student’s Book Answer key

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Answers Each line is split into f

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16 Business Result Second edition Intermediate Student’s Book Answer key

Business Result Second edition Intermediate Student’s Book Answer key 17

Language at work Answers

Exercise 5 Business communication

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13 Breakdowns Text 3: resulted in (result)

Working with words Exercise 6

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