Course Description Course: Dps 3013 Business Analytics For Decision Support Systems Credit (S) : 3 Pre-Requisite (S) : None

DPS3013 – BUSINESS ANALYTICS FOR DECISION SUPPORT SYSTEMS
COURSE DESCRIPTION
DPS 3013 BUSINESS ANALYTICS FOR

COURSE :
DECISION SUPPORT SYSTEMS
CREDIT (S) : 3
PRE-REQUISITE (S) : NONE
SYNOPSIS
BUSINESS ANALYTICS FOR DECISION SUPPORT SYSTEM (BADSS) are the use of
computer and information technology to improve organizational decision making by analyst
their business and customer. This course allows student to have good understanding about
the decision support system concept, methodology and technology and recognizing process
involve in system development and acquisition and knowledge management. The student
also explores some DSS tools in business intelligence and data warehouse as further
extending of capabilities and deployment in computerized decision support. This course also
cover how group support systems works by implementing collaborative computer support
technology.
LEARNING OUTCOMES
Upon completion of this course, students should be able to:
CLO1 : Interpret correctly the roles of information systems in a business environment.

(C3,PLO1)
CLO2 : Discover decision making process using business intelligence tools.

(C4, PLO2)
CLO3 : Participate actively in teamwork activities using collaborative computer support

technology environment.
(A2, PLO4)
Version 1.0: - Effective Jun 2018 1/33

LABSHEET 1: DECISION SUPPORT SYSTEMS (DSS) CONCEPT,

METHODOLOGY AND TECHNOLOGY
Outcomes RTA : 1 hour

• Explain DSS concept
• Describe the decision making process
• Explain types of DSS
• Explain DSS characteristics and capacities
STEP
1. Find the following information from any type of sources.
EXERCISE 1
1. Define decision support systems

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2. Describe activity involves in the decision making process

a. Intelligence
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b. Design
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c. Choice
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d. Implementation
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3. Explain each type of decision support systems with an example.

a. Communication-driven
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Example:_________________________________________________________
b. Data-driven
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------------------------------------------------------------------------------------------------------------
Example:_________________________________________________________
c. Document-driven
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Example:_________________________________________________________
d. Knowledge-driven
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Example:_________________________________________________________
e. Model-driven
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------------------------------------------------------------------------------------------------------------
Example: ________________________________________________________
4. Explain characteristic and capabilities of decision support systems

a. _________________________________________________________________
b. _________________________________________________________________
c. _________________________________________________________________
d. _________________________________________________________________
e. _________________________________________________________________
*Additional exercises are recommended

LABSHEET 2: BUSINESS INTELLIGENCE

AND DATA WAREHOUSE
• Explain business intelligence concept

• Explain data warehouse and data marts
• Transform raw rata into visualization using business intelligence tools
STEP
EXERCISE 1
1. Define business intelligence

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2. Differentiate data warehouse and data mart
Data Warehouse Data Mart

3. Explain characteristics of data warehouse

a. Subject – Oriented
______________________________________________________________
b. Integrated
______________________________________________________________
c. Time Variant
______________________________________________________________
d. Nonvolatile
______________________________________________________________
e. Summarized
______________________________________________________________
4. Discuss the challenges of big data in terms of 3V’s (Volume, Velocity & Variety)
a. Scale
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b. Speed
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c. Data Quality
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d. Timeline
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e. Privacy
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EXERCISE 2: CASE STUDY – BUSINESS INTELLIGENCE SUCCESS

1. Discuss in a group case study below and answer the questions.

EXERCISE 3: DATA VISUALIZATION USING PIVOTCHART

A pivot chart is an interactive graphical representation of the data in a pivot table. This
feature was introduced in Excel 2000. Using a pivot chart makes it even easier to
understand your data especially since the pivot table creates your subtotals and totals for
you automatically. There are a number of differences between pivot charts and regular
charts. The most obvious difference is that pivot charts contain field buttons. These can be
used to change the layout of the chart.
Recommended to explore more business intelligence tools like Weka and free data
visualization website.
STEP 1: IMPORT READY DATA SET

You can download many data sets from google. Everybody needs to have different dataset.
In this tutorial, use Supermarket Stock data set.
1. Open Microsoft Excel.

2. Click File > Open > Choose dataset (XLS File)

STEP 2 : MENU TAB PIVOTCHART

You can create a standalone PivotChart without creating a PivotTable.
1. Click Insert tab
2. Click PivotChart in Charts group
3. The Create PivotChart window appears.

STEP 3: CHOOSE TABLE

1. Select the Table/Range.
2. Click ‘SELECT ALL’ to choose all Table/Range

STEP 4 : CHOOSE LOCATION TO DISPLAY

1. Choose Existing File to display on the same worksheet
2. Select the Location where you want the PivotChart to be placed.
3. You can choose a cell in the existing worksheet itself, or in a new worksheet. Click
OK.
STEP 5 : PIVOTCHART FIELDS

An empty PivotChart and an empty PivotTable appear along with the PivotChart Field List to
build the PivotChart.
1. Choose the Fields to be added to the PivotChart
2. Arrange the Fields by dragging them into FILTERS, LEGEND (SERIES), AXIS
(CATEGORIES) and VALUES
3. From this data set, show total quantity of the same product but supplied by different
company. So Choose ‘CompanyName’, ‘ProductId’ and ‘Quantity’ fields.

STEP 6 : PIVOTCHART FILTERS

Filtering a Pivot Chart refers to the process of facilitating the creation of a Pivot Chart based
on certain conditions.
1. Use the standard filters denoted by the drop-down list
2. This statistic shows total quantity (Quantity) from five companies (CompanyName)
and five different products (ProductID).
STEP 7: PIVOTCHART DESIGN

Choose the desired form of Pivot Chart that can be used for effective data analysis and
representation.
1. Choose Design Tab to customize Chart Design such as Color and Chart format.

LABSHEET 3: SYSTEM DEVELOPMENT

AND ACQUISITION
• Explain system development concepts

• Explain system development life cycle (SDLC)
• Determine alternative approaches to system development
STEP
EXERCISE 1
1. Describe system development
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---------------------------------------------------------------------------------------------------------------------
2. Match the correct answer.
Involves acquisition or development of

software, hardware, conversion of data
resource, giving end-user training, and
System Investigation selection of conversion alternatives.
On-going activity which is performed for as

System Analysis long as the information system is in place.
Probably single most costly activity after
system implementation is complete
System Design
Project request or project proposal
submitted. The process will evaluate and
System Implementation assess all possible systems development
project that a firm may undertake.
System Maintenance
Discover why a system should be built by
identifying the goal and objectives. Study
how the system works determines user
requirement and recommends a solution.
Team develops a physical design of the

system. Analyst and users will focus on
determining how the system will accomplish
its objective.

3. Explain the common alternatives method to in-house system development
a. ______________________________________________________________
______________________________________________________________
b. ______________________________________________________________
______________________________________________________________
c. ______________________________________________________________
______________________________________________________________
4. Explain the needs for outsourcing
a. __________________________________________________________________
b. __________________________________________________________________
c. __________________________________________________________________
d. __________________________________________________________________
e. __________________________________________________________________
f. __________________________________________________________________
g. __________________________________________________________________

LABSHEET 4: MANAGING KNOWLEDGE
Outcomes RTA : 1 hours
• Roles of knowledge management system in business

• Important dimension of knowledge
• Knowledge management value chain
• Types of knowledge management systems
ACTIVITY 1
STEP
EXERCISE 1
1. Explain the roles of knowledge management in business.
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
2. Fill in the diagram below with the dimension of knowledge:
a) ___________________________
b) ___________________________
c) ___________________________
d) ___________________________

3. Distinguish between tacit and explicit knowledge.

Tacit Knowledge Explicit Knowledge
4. Explain each level of the following knowledge management value chain:
Acquisition Storage Dissemination Application
5. What is knowledge management systems?

___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
6. Explain types of knowledge management systems.

a. ______________________________________________________________
______________________________________________________________
______________________________________________________________
b. ______________________________________________________________
______________________________________________________________
______________________________________________________________
c. ______________________________________________________________
______________________________________________________________
______________________________________________________________

LAB SHEET 5: COLLABORATIVE COMPUTER

SUPPORT TECHNOLOGY
Outcomes RTA : 3 hours
• Concepts and processes of group work

• Characteristics of group work
• Group decision-making process
• Benefit and limitation of group work
• Support group work with computerized system
• Indirect support decision-making tools
ACTIVITY 1
1. Explain:
a. Group work
________________________________________________________________
________________________________________________________________
________________________________________________________________
b. Communication
________________________________________________________________
________________________________________________________________
________________________________________________________________
c. Collaboration
________________________________________________________________
________________________________________________________________
________________________________________________________________

2. Identify the characteristics of group work.

a. ________________________________________________________________
________________________________________________________________
________________________________________________________________
b. ________________________________________________________________
________________________________________________________________
________________________________________________________________
c. ________________________________________________________________
________________________________________________________________
________________________________________________________________
3. What is groupware software?

___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
4. Describe the benefits of Groupware Software.

___________________________________________________________________
___________________________________________________________________
___________________________________________________________________

ACTIVITY 2
STEP 1
• START GOOGLE DRIVE
1. You need a Google account in order to Sign in Google Drive. If you already have a
Google account, proceed to No. 2. If No, please do the followings:
i. Go to the Google Account creation page
ii. Follow the steps on the screen to set up your account.
2. Go to https://www.google.com/drive in your preferred browser.

3. Click on ‘Go to Google Drive’ (a blue button in the middle of the page). Doing so
opens the sign-in page.
4. When prompted, type in the email address and password that you use to log into
your Google account.

5. You should see a column of options on the left side of the page, along with a large
blank space in the middle of the page.
STEP 2
• UPLOADING FILES
1. Click ‘New’. A drop-down menu will appear.

2. Click ‘File upload’.
3. Select a file. Click a file that you want to upload.

(If you want to upload multiple files, you can hold down ‘Ctrl’ key on keyboard while
clicking files to select them).
4. Wait for the file(s) to finish uploading. This can take a varying amount of time
depending on the files' upload size and your Internet connection, so just make sure
that you keep the Google Drive page open.
STEP 3
• CREATING FILES
1. Click ‘New’. A drop-down menu will appear.

2. Select a document type. Click one of the following options:

o Google Docs - Opens a new, blank Word-like document.
o Google Sheets - Opens a new, blank Excel-like spreadsheet.
o Google Slides - Opens a new, blank PowerPoint-like document.
o You can also select More and then click Google Forms if you want to create a
Google Form.
3. Name your document. Click the "Untitled" text in the upper-left side of the page,
then replace the "Untitled" text with whatever you want to name your document.
*Your changes will be saved automatically as long as you're connected to the

Internet.

4. Create your document. Enter your document's text, images, and so on, then make sure
that the phrase "All changes saved in Drive" is displayed at the top of the page.
5. Close the document's tab and return to Drive. Your document will be saved on the
Drive home page.

STEP 4
• SHARING FILES
1. Select a file. Click a file that you want to share with another person. You should see
several icons appear at the top of the page when you do this.
2. Click the "Share" icon . Clicking it prompts a new window to open.

3. Click the "Edit" icon . A drop-down menu will appear.
4. Select a share option. Click one of the following options in the drop-down menu:
• Can edit - The person with whom you share the document will be able to edit the
document.
• Can comment - The person with whom you share the document will be able to leave
comments about the document, but not edit the document.
• Can view - The person with whom you share the document will only be able to view, but
not edit or comment on the document.
5. Enter an email address. In the "People" text field that's in the middle of the window, type
in an email address of a person with whom you want to share the document.
*You can enter multiple email addresses here by pressing the Tab ↹ key after each email
address.

6. Add a note if you like. If you want to include a set of instructions or a brief statement
about the item which you're sharing, enter it in the "Add a note" text box.
7. Click Send. This will share the file with your selected recipient(s) via email.
EXERCISE: Create a form by using Google Sheets in order to gather any information from
your classmates. Share the files.
ACTIVITY 2
STEP 1
• START HANGOUTS
1. Click ‘Google apps’ button on the right side of the screen.
2. Click on ‘Hangouts’ from the drop down menu.

3. The Hangouts sidebar will open on the left of the screen. After you have been
participated in some Hangouts, a Hangouts history will be displayed in this
sidebar.
STEP 2
• VIDEO CALL/ PHONE CALL/MESSAGE
1. Click ‘New Conversation’ to start a new Hangout. Begin typing in the Google
addresses of the individuals you wish to invite to the Hangout.

2. You also can create a group by clicking on ‘New Group’. Enter group name and
invite members of the group.
3. After you have invited everyone to your Hangout, you can either start a chat or
click on the video camera icon to make a video call.
EXERCISE: Create a New Group and discuss on any current issue.

ACTIVITY 3
STEP 1
• START A GOOGLE CALENDAR
Google Calendar allows users to create and edit events. Reminders can be enabled for
events, with options available for type and time. Event locations can also be added, and
other users can be invited to events.
1. Click ‘Google apps’ button on the right side of the screen.

2. Click on ‘Calendar’ from the drop down menu.

3. Add an event to the calendar by clicking on the related date. Users can add a color to
an event for recognition or to distinguish the event from others. Users can optionally
set notifications, with options for type (email, mobile push notification) and time.
4. You can add task checklist on the right side of the calendar.

STEP 2
• SHARE AN EXISTING CALENDAR

You can share the main calendar for your account, or another calendar you created.
1. On the left, find the "My calendars" section. You need to click on to expand it.
2. Click on Settings and sharing.
3. To share with individuals: Under "Share with specific people," add the
person or the email address of the person you want to share with.

If you shared your calendar with an individual email address, they'll see your calendar in
their "Other calendars" list. If you shared your calendar with an email group, they'll see
the calendar in their "Other calendars" list once they click on the link in the email
invitation from Google Calendar.
*Explore more apps from Google

AUTHORS
WAHIDAH BINTI PADELI

POLITEKNIK SULTAN HAJI AHMAD SHAH
(POLISAS)
NORHIDAYAH SAMSU
POLITEKNIK NILAI
(PNS)

Course Description Course: Dps 3013 Business Analytics For Decision Support Systems Credit (S) : 3 Pre-Requisite (S) : None

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DPS3013 – BUSINESS ANALYTICS FOR DECISION SUPPORT SYSTEMS

DPS 3013 BUSINESS ANALYTICS FOR

CLO1 : Interpret correctly the roles of information systems in a business environment.

CLO2 : Discover decision making process using business intelligence tools.

CLO3 : Participate actively in teamwork activities using collaborative computer support

Version 1.0: - Effective Jun 2018 1/33

LABSHEET 1: DECISION SUPPORT SYSTEMS (DSS) CONCEPT,

Outcomes RTA : 1 hour

1. Define decision support systems

2. Describe activity involves in the decision making process

Version 1.0: - Effective Jun 2018 2/33

3. Explain each type of decision support systems with an example.

4. Explain characteristic and capabilities of decision support systems

*Additional exercises are recommended

Version 1.0: - Effective Jun 2018 3/33

LABSHEET 2: BUSINESS INTELLIGENCE

Outcomes RTA : 1 hour

• Explain business intelligence concept

1. Define business intelligence

2. Differentiate data warehouse and data mart

Data Warehouse Data Mart

Version 1.0: - Effective Jun 2018 4/33

3. Explain characteristics of data warehouse

Version 1.0: - Effective Jun 2018 5/33

EXERCISE 2: CASE STUDY – BUSINESS INTELLIGENCE SUCCESS

Version 1.0: - Effective Jun 2018 6/33

EXERCISE 3: DATA VISUALIZATION USING PIVOTCHART

STEP 1: IMPORT READY DATA SET

1. Open Microsoft Excel.

Version 1.0: - Effective Jun 2018 7/33

STEP 2 : MENU TAB PIVOTCHART

3. The Create PivotChart window appears.

Version 1.0: - Effective Jun 2018 8/33

STEP 3: CHOOSE TABLE

2. Click ‘SELECT ALL’ to choose all Table/Range

Version 1.0: - Effective Jun 2018 9/33

STEP 4 : CHOOSE LOCATION TO DISPLAY

STEP 5 : PIVOTCHART FIELDS

Version 1.0: - Effective Jun 2018 10/33

STEP 6 : PIVOTCHART FILTERS

STEP 7: PIVOTCHART DESIGN

*Additional exercises are recommended

Version 1.0: - Effective Jun 2018 11/33

LABSHEET 3: SYSTEM DEVELOPMENT

Outcomes RTA : 1 hour

• Explain system development concepts

2. Match the correct answer.

Involves acquisition or development of

On-going activity which is performed for as

Team develops a physical design of the

Version 1.0: - Effective Jun 2018 12/33

3. Explain the common alternatives method to in-house system development

4. Explain the needs for outsourcing

*Additional exercises are recommended

Version 1.0: - Effective Jun 2018 13/33

LABSHEET 4: MANAGING KNOWLEDGE

Outcomes RTA : 1 hours

• Roles of knowledge management system in business

2. Fill in the diagram below with the dimension of knowledge:

Version 1.0: - Effective Jun 2018 14/33

3. Distinguish between tacit and explicit knowledge.

4. Explain each level of the following knowledge management value chain:

Acquisition Storage Dissemination Application