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Seller url
Seller address
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> Sales Order
> Invoice Table
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Refund Item

Today's date & Time Text...see text for excel file

Sales Order
Sales Table Display Invoice Number Select Period Submit Filter Group By Sort
Sales Detail Sales Invoice Date
Sales Invoice Date Sales Invoice Status
Create Invoice & Packing Slip 1 to 7 days
1 to 7 days Dra�
Invoice Table Enter Invoice Number 1 to 3 weeks
1 to 3 weeks Sent
Refund Item 1 to 2 months
1 to 2 months Fully Paid
Par�ally Paid 1 to 6 months
Credit Notes 1 to 6 months
Find Overdue 1 to 2 years
Pay Refund 1 to 2 years
Write Off All
Packing Slip All
Void Sales Invoice Number
Sales Invoice Number
Sales Task Low to High
Refund Status Low to High
Sales Configura�on In Prcess High to Low
High to Low
Sales Report All Denied All
Not Applicable Sales Invoice Status
Invoice Status Dra�
Dra� Refund Type Sent
Sent Return Fully Paid
Fully Paid Exchange Par�ally Paid
Par�ally Paid Not Applicable Overdue
Overdue Write Off
Write Off Void
Void

The following table gives the information about refund items sold on AODC site Priint this Table

Item Order Invoice Authoriza�on

Task Refund Type Refund Status Amount

Sales Detail Title Order Number Invoice Number: Request Received Yes/No Return Granted
Exchange Claimed
Invoice Table Image Date Ordered Invoice Date: Date Received #/NA
Ordered
Verify Claim By Order Status Invoice Status: Request Accepted Yes/No
Authoriza�on Number #/NA In Process (Buyer ini�ated for both 1st & 2nd a�empt)
Credit Note Item Number Quan�ty
Date Issued #/NA Denied 1st A�empt (Seller denied buyer 1st a�empt)
Item Id
Denied 2nd A�empt (Seller denied buyer 2nd a�empt)
Dra� > Posted to Buyer/Void > Closed
Refunded (Seller paied credit issued to buyer)
Not Applicable

Next item

Refund item table

Sales Manager
> Sales Orders
> Invoice Table
> Refund Item Verify Claim
>
>>
Text...see text for excel file

Item Informa�on Billing Informa�on

Title x Name x
By x Customer ID x
Item Number x Address x
Item Id x Email x
Image x Phone x

Order Number 122 Refund Reason Wrong Item

Ordered Date January 3, 2021 Refund Policy Return Within 30 days
Refund Type Return Item Returnable: USA Des�na�on
Refund Date January 31, 2021 Returnable: Non USA Des�na�on
# of Days betwee Shipping cost Seller Pays
Refund & Order Dates 28 Days Restocking fee 10%
Shipped Quan�ty 3
Refund Quan�ty 3

Very Good
Good
Somewhat Good
Ok
Not Acceptable
Price/ Quantity Quantity Item Money Restocking Shipping Handling Insurance Sales Tax
Task Discount Line Total
Unit Shipped Returned Condition Back % Fee % Cost Cost

Ordered Not Not

Amount Applicable Applicable

Claimed
Amount Not Not
Applicable Applicable

Granted
Amount

Create Authoriza�on Number Denied Request

Email to No�fy Accepted Refund Request Email to No�fy Denied Refund Request

Create Credit Note

Verify Claim
Hello, xxx Seller logo

We are wri�ng this email to inform you that we are unable to accept your request for refund for oder #.....and
item # .......for .(�tle) and of (quan�ty) items. The request for return is denied because of ...

You may read our return policy posted at ....(link). If you need further assistance, please contact us at customerservice@aodc.com

Thank you,

abc.com

This e-mail message was sent from a no�fica�on-only address that cannot accept incoming e-mail.
Please do not reply to this message. Thanks again for shopping with us.

Email For Denied Refund Request

Hello, xxx Seller logo

We are wri�ng this email to inform you that your request for return is accepted and a return auththoriz�on number is issued to you.
This return authoriza�on number is for order # ...item # .......for .(�tle) and of (quan�ty) items. Please keep this authoriza�on number for future reference.

You may read our return policy posted at ....(link). If you need further assistance, please contact us at customerservice@aodc.com

Thank you,

abc.com

This e-mail message was sent from a no�fica�on-only address that cannot accept incoming e-mail.
Please do not reply to this message. Thanks again for shopping with us.

Email For Accepted Return Request