Tirhas Woldemariam

Systems analysis and design

Assignment 7

Chapter 6
Problems and exercises

6.27 Suppose you were asked to lead a JAD session. List 10 guidelines you would follow to assist you in
playing the proper role for a JAD session leader

1. Set the agenda and share or display it where participants have access
2. Ensure all team members attend the meetings
3. Open the meeting and welcome and run down of the agenda and priority items to be discussed
4. Introduce the corporate sponsor to talk about the organizational unit and current system
5. Lead the senior analyst to present key problems
6. Open discussion and facilitate to users and managers
7. Listen to discussion and remain impartial, however guide the discussion so it doesn’t not go
off topic
8. Assign “to do” to different team members
9. Ensure all discussions are documented and shared to the team
10. Generate timeline to complete “to do” list

6.28 Prepare a plan, similar to Figure 6-2, for an interview with your academic advisor to determine
which courses you should take to develop the skills you need to be hired as a programmer/analyst.

Interview outline
Interviewee Interviewer
Tirhas Dr. X
Location/medium Appointment date
Office, conference room, or phone Start time: 12:00
End time: 1:00
Objectives Reminders
What previous courses were taken Deadlines for registration
When to take the courses
What level of preparation is required
Agenda Approximate time
Overview of programmer/analyst job 2 Min
Overview of Interview
Topics to be covered 1 min
Permission to take notes 1 min
Topic 1 Questions 3 Min
Topic 2 Questions 4 Min
Topic 3 Questions 3 min

Summary of major notes 2 min

Questions from interviewee 3 min

https://www.coursehero.com/file/48218386/As-7-Chapter-6-and-casedocx/
 General Observations:
Interviewee might need to prepare for the required courses by taking one or two programming
language summer courses to familiarize herself with programming.
Unresolved issues, topics not covered:
One of the courses the interviewee has to take in order to develop the skills she needs to be hired as a
programmer/analyst isn’t offered next semester.
Interviewee: Tirhas Date: 2/26/2018
Questions Answer

Qn 1: What other skills do you think you require to I might need better understanding of what
be successful on the courses? programmers are trying to accomplish.

Observations –

Seemed to be interested in understanding

programming in depth

Petrie Electronics
6.41 What do you think are the sources of the information Jim and his team collected? How do you think
they collected all of that information?

 As per the story, Jim and his team collected the information by
o By interviewing Key stake holders in the company
o Focus group interviews with loyal customers
o Studied other customer loyalty programs of other big retail chains

6.42 Examine PE Table 6-1. Are there any requirements or constraints that you can think of that
were overlooked? List them.

Requirements
 The system should function on mobile devices
 The system should be competitive and offer good return to customers
 The system should ensure security of personal

data Constraints

 The project scope with the goals, deliverables and tasks should be met with in the agreed time
and resources
6.43 If you were looking for alternative approaches for Petrie’s customer loyalty program, where would
you look for information? Where would you start? How would you know when you were done?

I would start looking for information on the web for other ideas about customer loyalty programs. If time
allows, I would also launch a brief survey and polls on the Web to collect data from the public- not necessarily
from the customers only. Depending on the cost, I would also create forums and chat rooms so we can learn
more from other consumers who volunteer their participation . In regards to data collection, the only way to
know you are done collecting data is when the data from different sources is repetitive- in other words, when
there is no new findings, then I believe the data collection process should stop and proceed to analyzing the
data acquired.

6.44 Using the web, find three customizable customer loyalty program systems being sold by vendors.
Create a table like PE Table 6-2 that compares them.
1
Alternatives for Petrie’s customer loyalty project

Alternative A
Preferred Patron Customer Loyalty is the industry leading solution for Loyalty and Rewards Programs.
With Preferred Patron you will increase your customer engagement levels in profitable ways.
Seamlessly leverage e-mail and sms to reach your customers. Incorporate incentive based promotions,
such as Rewards, Coupons, Appreciation, Recognition, Miss You, Referral, Cash Back and more. Fully
automated Omni-Channel marketing. Simply the best solution, backed by over 40 five-star customer
reviews.
Alternative B
FiveStars is a custom loyalty automation platform that brings customers back 2x more often with text,
email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up
customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically
reaching out to your customers with the right offer at the right time. We also provide detailed
reporting on your customers' visit and spend behaviors.
Alternative C
Annex Cloud helps you get more from your customers. Fully integrated Customer Loyalty, Referral
Marketing, and User Generated Content solutions work together to deliver a unified customer
experience, a greater quantity and quality of referrals and content, and more resilient customer
relationships. All of our solutions are backed by an expert team of Customer Success Managers,
comprehensive analytics, and extensive third-party integrations.

6.45 Why shouldn’t Petrie’s staff build their own unique system in-house?

Building a system as per the scope they came up with for Petrie Customer and Loyalty project in-house would
be time consuming and expensive. It is also a difficult process to integrate a new system with the existing
system.

1 https://www.capterra.com/customer-loyalty-software/