CUSTOMER SURVEY REPORT

 Analysis:
1. Customer survey has finally been completed and 49 of them have responded. Amongst
them, the satisfaction rate with the Ozhouse cleaning services is 42 percent
2. The satisfaction rate about ease of doing business is 47 percent
3. Customer wanting to use the cleaning services further in future is about 72 percent
4. Customers who would recommend the Ozhouse clean to others is 63 percent

NUMERICAL FINDINGS

Topics Satisfied Somewhat Dissatisifed Totally

satisfied Dissatisfies
Cleaning services 26 18 4 1
Ease of doing 20 19 8 2
business
Services again 42 6 1 0
Recommend 38 8 3 0
ozhouse to others
 45
40
35
30
25
20
15
10
5 Satisfied
0 Somewhat satisfied
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Overall, as far as I am concerned, the customer survey was appropriately conducted and
the customer also responded well to it. According to the survey report, it is clear that
most of the customers are satisfied, however there are customers who do not seem to
be satisfied with our services. So for them some modifications must be done. Our next
goal must be 100 percent customer satisfaction.