ROUTE 2 SHINE

A L E A D I N G C O N T A C T C E N T E R S E R V I C E P R OV I D E R
COMPANY ROUTE 2 SHINE
A L E A D I N G C O N T A C T C E N T E R S E R V I C E P R OV I D E R

OVERVIEW
Founded : 2022
Head Office : Noida, India

NOIDA
Seats: 150

Team Size:
100
Service Delivery:
2 Cities, 2 Sites
Languages: BANGALORE
4 Available Infra & Manpower with
Clients: capacity of Seats: 100
3
Seats Count:
150
Website: hAps://www.route2shine.com

A B O UT US,
• ROUTE 2 SHINE established in the year of 2022 with the
vision of leading contact center services across the
country, We a re i n t o in p rov i d i n g b e s t in c l a s s
ser vices & Stability to our Valued clients.
• We e n d e avo r to offer best solutions in order to
a c q u i re m a x i m u m satisf action of our respective
clients. We Produce m e a s u ra bl e b u s i n e s s o u t c o m e s
b a c ke d b y b e s t p ro c e s s exper tise a n d software
capabilities.
• T h e G ro u p b r i n g s i n o p e ra t i o n a l ex c e l l e n c e & d e e p
d o m a i n ex p e r t i s e. T h e c o n t ro l l i n g t e a m h a s a c o re
ex p e r i e n c e o f m a n a g i n g c o n t a c t c e n t e r s e r v i c e s
m o re t h a n 2 0 ye a r s .
• ROUTE 2 SHINE best in quality suppor t ser vices help
to our respective clients to improve their bottomline by
offering cost effective contact Centre & b a c k - o f f i c e
suppor t services.
ROUTE 2 SHINE
A L E A D I N G C O N T A C T C E N T E R S E R V I C E P R OV I D E R
OUR MISSION & VISION
O u r M i s s i o n , is to b e c o m e the m o s t s u c c e s s f u l
ITES c o m p a n y in I n d i a b y d e l i v e r i n g the
best Contact Center and digital marketing
S o l u t i o n s in o u r S e g m e n t e d m a r k e t .
We m e e t c u s t o m e r e x p e c t a t i o n s of h i g h e s t
quality by providing best business
continuity planning through:
•  B e s t H u m a n Re s o u r c e & Staff Re l o c a t i n g
Planning.
•  L a t e s t Te c h n o l o g y & Re c o v e r y P l a n n i n g .
•  C o m p e t i t i v e Pr i c i n g & C r i s i s M a n a g e m e n t
Planning.
•  I n d i v i d u a l a n d C o m p a n y Accountability.
•  Flexible C u s t o m i z a t i o n C a p a b i l i t y
•  F i n a n c i a l S t a b i l i t y & S i t e Re c o v e r y P l a n n i n g .
O U R V I S I O N , i s to b e c o m e t h e m o s t
a d m i r e d a n d p r e m i u m c h o i c e of our c l i e n t s a n d
c u s t o m e r s , with a d e d i c a t e d , d i s c i p l i n e d a n d
clear focus on strengthening business
r e l a t i o n s h i p t h r o u g h a c c u r a t e re li a ble a n d
quality services.
AN OMNI CHANNEL CX FOCUSED ROUTE 2 SHINE
A L E A D I N G C O N T A C T C E N T E R S E R V I C E P R OV I D E R
COMPANY
Chatbots Catalogue
Transaction Processing Management Logistics
E-mail responses Management Conversion
Smart IVRs Rate Optimization
Consulting Loyalty
Programs Return & Refund
Quality
Management
Check
Sales Analytics

BackOffice ECommerceSolutions

Digital Marketing
ContactCenter Digital Strategy & Click Marketing
Up-selling Email Marketing
Customer Lifecycle Management Content Marketing
Online Reputation Management
Customer Complaints & Inquiries
Contact Analytics Search Engine Optimization
Business Analytics Center &
Partner Support Consultin
g
Sales Expansion
Cost Optimization

Omni Channel Capabilities enable COINOMIC to be a One Stop Shop for all client’s CX needs
 ROUTE 2 SHINE
KEY
A L E A D I N G C O N T A C T C E N T E R S E R V I C E P R OV I D E R

CLIENTS
 ROUTE 2 SHINE
A L E A D I N G C O N T A C T C E N T E R S E R V I C E P R OV I D E R
B R A N C H ORGANIZATIONAL
STRUCTURE (Operations) YO U P L A N, W E W I L L D E L I V E R ! ! !

Planning & Strategy:

First & Initial p h a s e involves detailed
p l a n n i n g w o r k s h o p with client a n d
involves finalization of project plan.

Design & Develop:

In this stage the integrated project plan is developed
and thereafter domain, p r o c e s s and technology teams
are deployed to address transition.

Test & Deliver:

We test our services for desired output on different standards and
norms that meet clients’ expectations.
 OUR ROUTE 2 SHINE
A L E A D I N G C O N T A C T C E N T E R S E R V I C E P R OV I D E R

DIFFERENTIATORS
•  In house Software development and IT Support Team

§  ⁻ Employee Management System (EMS) for managing employee life cycle, roster management and grievances

§  ⁻ Quality Management System (QMS) for transaction monitoring, feedback sharing and TNI management

§  ⁻ Workflow creation for operational efficiencies and mistake proofing and integrations with client applications

§  ⁻ CRM and Call enter technology Integrations expertise with a range of CRMs such as MS Dynamics, Salesforce etc.

•  Excellence in HR Manpower Management – Contact Center services are based on manpower and we have an expertise in Talent accusation
to hire the right talent for right position within a very sort time period.

•  A 30+ Year of experienced Board of Advisiory

•  Background Noise Cancellation Application

§  ⁻ Professional voice profile-based application which cuts down the background noise completely

§  ⁻ Cutting Edge Technology application as unlike headsets it does not add white noise to cut down the noise

§  ⁻ Equipped with algorithms to overcome packet loss & jitter

§  ⁻ Can be deployed as a SIP Proxy or SIP Trunk

RECRUITMENT ROUTE 2 SHINE
A L E A D I N G C O N T A C T C E N T E R S E R V I C E P R OV I D E R

PROCESS
U n d e r s t a n d ing of Final R o u n d

1 3 5
Shor tlisting of
business requirement.
candidates by HR. of Screening:-
❖  Creation of JD ❖  Base level
verification

am
❖ nter
Sourcing e t
C a n d id a tes

2
:

4 6
❖ R ecruitment
First
Consultants Inter view
❖ Job Portals Round:-
❖ I nternal ❖  Voice Quality
Job Offer:-
M ovem ents ❖ Assessment
❖  Issuance of LOI to
❖ E mployee Typing Test
candidates
 ROUTE 2 SHINE
A L E A D I N G C O N T A C T C E N T E R S E R V I C E P R OV I D E R
QUALITY FRAMEWORK
•  Business Insights & opportuniSes
•  Randomized/ StraSfied Sampling •  Customer challenges and soluSons •  Horizontal deployment capability
•  Call audit scenarios: •  Cross-Partner performance evaluaSon •  Cloud based soluSon
•  Recorded call •  Real Sme user need based evaluaSon form •  Real Sme availability of customized analyScs,
•  Live-barge-ins modificaSon for improved decision making
•  Hygiene audits •  Uniform approach Gage R&R funcSonality •  Mobile dashboard – real Sme performance
•  Super Audit • Centralized Knowledge Base •  Increased process efficiency
•  Call calibraSon & RebuAal handling on the go

Risk Cost & Process Efficiency Business Insights

•  Risk Based Audits •  Reduced cost per transacSon •  Quarterly market analysis
•  Risk/ Fraud PredicSon •  Process correcSons •  Industry benchmarking
•  Value Chain OpSmizaSon, First •  Automated Business Reports
Time Right & Risk reducSon (FMEA) •  First Time Right
TECHNOLOGY TOOLS ROUTE 2 SHINE
A L E A D I N G C O N T A C T C E N T E R S E R V I C E P R OV I D E R
DIALER ROUTE 2 SHINE
A L E A D I N G C O N T A C T C E N T E R S E R V I C E P R OV I D E R

ARCHITECTURE
SITE PICTURES ROUTE 2 SHINE
A L E A D I N G C O N T A C T C E N T E R S E R V I C E P R OV I D E R
 ROUTE 2 SHINE
A L E A D I N G C O N T A C T C E N T E R S E R V I C E P R OV I D E R