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    Maureen D. Flores
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    This document provides references for research related to the growth of courier services and online shopping during the COVID-19 pandemic in the Philippines. Several references examine how the pandemic drove increased demand for courier delivery and food delivery services. Additional references discuss issues faced by delivery riders, such as instances of fake bookings, customer abuse over delayed deliveries, and theft.

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    Group 1:References

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    This document provides references for research related to the growth of courier services and online shopping during the COVID-19 pandemic in the Philippines. Several references examine how the pandemic drove increased demand for courier delivery and food delivery services. Additional references discuss issues faced by delivery riders, such as instances of fake bookings, customer abuse over delayed deliveries, and theft.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    35 views2 pages

    Group 1:references

    Uploaded by

    Maureen D. Flores
    This document provides references for research related to the growth of courier services and online shopping during the COVID-19 pandemic in the Philippines. Several references examine how the pandemic drove increased demand for courier delivery and food delivery services. Additional references discuss issues faced by delivery riders, such as instances of fake bookings, customer abuse over delayed deliveries, and theft.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    References:

    Dones, R. L. E., & Young, M. N. (2020, September). Demand on the of Courier Services during
    COVID-19 Pandemic in the Philippines. In 2020 7th International Conference on
    Frontiers of Industrial Engineering (ICFIE) (pp. 131-134). IEEE.

    Caraballo, M. T. U. (2021, March 18). More Filipinos embrace online shopping. The Manila
    Times.
    https://www.manilatimes.net/2021/03/19/news/national/more-filipinos-embrace-online-sh
    opping/853195/

    Ibañez, J. P. (2021, April 14). Lockdown helps foodpanda take 70% market share.
    BusinessWorld.
    https://www.bworldonline.com/lockdown-helps-foodpanda-take-70-market-share/

    Gulc, A. (2017). Courier service quality from the clients’ perspective. Engineering Management
    in Production and Services, 9(1).

    Newsbytes.PH. (2020, November 14). E-commerce drives growth of PH digital economy in


    2020: report. Newsbytes.PH.
    https://newsbytes.ph/2020/11/14/e-commerce-drives-growth-of-ph-digital-economy-in-20
    20-report/#:%7E:text=Resilience%20in%20times%20of%20crisis,%25%20year%2Don%
    2Dyear.

    Reference for new title

    Delivery riders help fellow rider who fell victim to fake booking. (2021, April 7). The Filipino
    Times.
    https://filipinotimes.net/latest-news/2021/04/07/watch-delivery-riders-help-fellow-rider-who-fell
    -victim-to-fake-booking/

    Nelz, J. (2020, September 16). Over 10 Food Delivery Riders Victimized by Fake Booking in
    Las Piñas City. Philippine News.
    https://philnews.ph/2020/09/16/over-10-food-delivery-riders-victimized-fake-booking-las-pinas-
    city/

    “Stop abuse of food delivery riders.” (2020, May 4). Daily Tribune.
    https://www.google.co.jp/amp/s/tribune.net.ph/index.php/2020/05/04/stop-abuse-of-food-deliver
    y-riders-fast-food-staff/%3famp_markup=1
    Forbstories. (2020, May 20). Delivery Rider is 4 Minutes Late, Customer Cancels Order and

    Gives Him Bad Rating. Forb Stories.

    https://www.forbstories.com/2020/05/delivery-rider-is-4-minutes-late.html

    Adalia, J. (2020, June 24). Because Delivery is Late, Customer Cancels Order and Throws Food

    at Rider. Buzzooks - Social and Trending News.

    https://buzzooks.com/posts/because-delivery-is-late-customer-cancels-order-and-throws-f

    ood-at-rider/

    Philnews. (2021, April 19) Delivery Rider Fails to Deliver Orders & Cries After Thief Snatched

    His Phone.

    https://philnews.ph/2021/04/19/delivery-rider-fails-deliver-orders-cries-after-thief-snatch

    ed-phone/

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