School Base Assignment

Office Administration

Name: Camaya Rumble

School: Tarrant High School
Topic: An investigation into the roles of the sales marketing and customer service
department in the satisfaction of customers at Di gicel
Teacher: Miss Warner
 Aim
 To determine how feedback from customer service would help improve the
business.
 To identify the core function of the sales, marketing and customer service.
 To build a relationship with the company, that the focus of the company is on
helping them and meeting their needs.
 Function of the Department

Marketing Department
The main function of the marketing department include:
 Advertising
 Publishing
 Organizing promotional activities
 Packaging and labelling
 Analyzing market information

Customer Service
The main function of the customer service include:
 Communicating with both customer and company
 Take care of the customer complains
 Ensure customer satisfaction

Sale Department
 Liaising sales records
 Monitoring stocks control
 Maintaining sales record
 Letter of Correspondence

59 Hagley park road

Kingston 10
St .Andrew
Jamaica

The Manager
Bert’s Auto parts
59 Hagley park road
Kingston 10

Dear Sir/Madam:
Good morning, hope everything in the business going well.
My name is Camaya Rumble, a student of Tarrant High School. I am currently
doing a questionnaires and I would like to ask permission to conduct a research
for my Office Administration School Based Assessment (SBA). I choose your
company because it’s the same place where I leave and suitable for my topic and
aim since you have more than a hand- full of clients each day. It would be an
honor if you accept me to do my research at your organization for my school
based assessment. I’ll be mainly interviewing the sales marketing and customer
service department in your company. So I’m asking permission if you could allow
me to complete my investigation at your company. My questionnaire would not
hinder the company in anyway.
It will be greatly appreciated if you would grand me permission to do the
interview. All information collected will be confidential. You can contact me at
8765331626 or at my email at camayaeverbless@gmail.com
Yours, sincerely
 Questionnaire
My name is Camaya Rumble. This questionnaire is part of research for my Office
Administration School Based Assessment project. It will be greatly appreciated if
you answer the questionnaire honestly. Your responses will be kept in the
strictest of confidential since no names are require. Please put a tick in the
appropriate box and answer all other question

Sex: Male ( ) Female ( )

Age:

Department: Marketing ( ) Customer Service ( ) Sale ( )

Job title:

Year of Service:

1. Have you ever been rude to any of your clients?

Yes ( ) no ( )

2. Are record and information management done in your company?

Yes ( ) no ( )

3. If yes how is it done?

Manually ( ) Electronically ( )
4. How are your filing cabinets and supplies organized?
Horizontal ( ) vertical ( ) lateral ( ) open shelves ( )

5. If done electronically how is it organized?

Alphabetically ( ) Geographically ( ) Numerically ( ) Other

6. Are there my customer feedback establish in the business to help promote

sales?
Yes ( ) no ( )

7. What is the main function of the customer service in the organization?

8. What is the main function of the marketing department in the organization?

9. What is the main function of the sale department in the organization?

10. Identify and health and safety regulation followed in your organization.
Methodology
The SBA was conducted at Bert’s Auto Parts here is where I meet the supervisor
and the sales marketing and customer service department.
Questionnaires were later given out to gather information. A questionnaire
assisted me of gathering any information. Each person was given a questionnaire
that should be completed and return to me.
There was a maximum of 20 questionnaires handed out to 20 staff members
including the supervisor of the Bert’s Auto Parts

Schedule of Activities
DATES ACTIVITIES COMMENTS

Letters were Delivered Letters were received by

To the business and an the receptionist. The
appointment was made manager and staffs.
to see manager.
Questionnaires were Employees received
printed and given to questionnaires and
employees with complete them.
permission from the
manager and obeying
covid-19 protocols.
Collected all the Questionnaires were
questionnaires that was completed and had the
given to the employees relevant information.
Observed personnel Information gathered on
service
Observed business Various activities were
activities well observed
Questionnaires the Important information
manager about the rules was gathered
regulations and polices
about the business