Professional Documents
Culture Documents
ASSESSMENT
BOOKLET
CHC33015
C ERTIFICATE III IN I NDIVIDUAL SUPPORT
SUPPORTING OTHERS
CHCDIV001 Work with diverse people
Assessment Task 1: Written questions You must correctly answer all 30 questions.
Assessment Task 2: Case studies There are six case studies in this task. You are to read and
complete the questions related to each.
Assessment Task 3: Project – Cultural You are to reflect on your own experiences of culture and
reflections diversity.
Assessment Task 4: Project – Cultural You are to research a number of different cultures.
research
Assessment Task 5: Workplace You will be observed assisting three clients with activities of
observation daily living.
Supporting resources
You may like to look at the following websites, books and documents for more information about the topics
related to this cluster:
Arnott, G 2011, The Disability Support Worker, Pearson Australia, Frenchs Forest, NSW.
Croft, H 2013, The Australian Carer 3rd edn, Pearson Australia, Frenchs Forest, NSW.
Assessment appeals
You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to
your Student Handbook for more information about our appeals process.
Assessment plan
The following outlines the requirements of your final assessment for this cluster. You are required to complete
all tasks to demonstrate competency in these units.
Your assessor will provide you with the due dates for each assessment task. Write them in the table below.
1. Written questions
2. Case studies
5. Workplace observation
Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure
you sign this before you start any of your assessments.
Have you read and understood what is required of you in terms of assessment? Yes No
Do you agree to the way in which you are being assessed? Yes No
Do you have any special needs or considerations to be made for this assessment? Yes No
If yes, what are they?
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Do you understand your rights to appeal the decisions made in an assessment? Yes No
Students: Please fill out this cover sheet clearly and accurately for this task.
Make sure you have kept a copy of your work.
Name:
Student Sufficient/
Resubmission? insufficien
Assessment Task Y/N initials t Date
Written questions
STUDENT DECLARATION
I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Date: ______________________________________________________________________________________________
ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.
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ASSESSMENT TASK 1: WRITTEN QUESTIONS
TASK SUMMARY:
This is an open book test – you can use the Internet, textbooks and other documents
to help you with your answers if required.
You must answer all 30 questions correctly.
Write your answers in the space provided.
If you need more space, you can use extra paper. All extra pieces of paper must
include your name and the question number/s you are answering.
You may like to use a computer to type your answers. Your assessor will tell you if
you can email them the file or if you need to print a hard copy and submit it.
If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will
need to do one of the following:
Answer the questions that were incorrect in writing.
Answer the questions that were incorrect verbally.
QUESTION 1
a) Describe what diversity means in the workplace.
b) What are the advantages and disadvantages of culture and diversity in the workplace? Provide at least 3
examples of each.
Example 1:
Example 2:
Example 3:
Disadvantages of culture and diversity
Example 1:
Example 2:
Example 3:
QUESTION 2
How could you develop or improve your social and cultural awareness? Provide at least three strategies. .
QUESTION 4
In one short paragraph, briefly explain how everyone is responsible for cultural inclusiveness.
A culturally inclusive environment requires mutual respect, effective relationships, clear communication,
explicit understandings about expectations and critical self-reflection. In an inclusive environment, people of
all cultural orientations can: freely express who they are, their own opinions and points of view.
QUESTION 5
In what instances would you need to seek assistance from other people or services such as interpreters?
Provide at least 3 examples.
Example 1: support
QUESTION 6
What regulations, standards or Act support culture and diversity in the workplace? Provide at least three.
The new personal care workers are planning a night out to celebrate the end of their probationary period.
The team leader responsible for the new staff is organising dinner at a local pub advising staff they
welcome to bring a friend or partner. One of the new instructors Tom, is planning on bringing his partner
of 5 years Dave. When the news circulates to the team leader, he pulls Tom aside and tells him it would
not be appropriate to bring his partner as it may impact the reputation of the facility and cause discomfort
among the other staff.
Jana’s team are organising a team barbecue lunch as part of their Friday activities. To organise the food,
the team sent around a survey so everyone could indicate their food preferences. Jana advised that she
could not eat pork as part of her Muslim culture. When Jana bit into her sausage during the lunch, she
questioned the organiser on what the meat was. She asked them whether they had seen her food
preference on the survey. She was told that they were not able to cater for her as the majority of the team
opted for pork sausages and it would have complicated the order.
d) How should the organiser of the lunch have responded to her request?
QUESTION 9
What are human rights?
Human rights also guarantee people the means necessary to satisfy their basic needs, such as food,
housing, and education, so they can take full advantage of all opportunities. Finally, by guaranteeing life,
liberty, equality, and security, human rights protect people against abuse by those who are more powerful.
QUESTION 10
a) Describe at least 3 effective strategies that could assist with communication when there is a language
barrier.
Strategy 1: Lack of training and /or experience be dealt with through further training session,
individual professional development coaching or mentoring.
Strategy 2: Personal issues this would be dealt with similarly to negative attitudes, as you would need
to find out the underlying issues where the individual felt comfortable discussing it with
you. If you can help in this situation, you may be able to offer counselling or some time off
work to allow the individual time to deal with the situation.
Strategy 3: No incentives or recognition implement incentive and make sure everyone ’hard work,
suggestions and ideas are recognised with a simple think or incentive.
e) How effective is visual imagery when communicating information to ethnic groups? Provide at least three
examples of universal imagery or colours used within the workplace (you may draw examples where
required).
Example:
Example 2:
Example 3:
QUESTION 11
What are some benefits of culture and diversity on Australian employment and economy? Provide at least 5.
Increased profits.
Issue 1:
Issue 2:
Issue 3:
QUESTION 13
In a short paragraph, describe at least three cultural biases or social expectations which may exist when
working with:
a) Someone of a young age.
f) Someone of an older generation
QUESTION 14
a) Elsie is 80 years old. She lives on her own in an old country property five kilometres from town. Her
nearest neighbour lives over 500 meters away and is often away from home. Elsie does not have a
mobile phone. The house needs repair as the roof is leaking but Elsie does not have the money for this.
Strategy 1: Provide mobile phone so she can contact her neighbours, friend during emergency.
Strategy 4:
g) Gianni lives alone at home. His eyesight is deteriorating rapidly however he is fiercely determined to
stay in his own home until he dies. He walks to the shops each day at 10.00am for his shopping but is
finding that harder and harder with his bad eyesight. The town where he lives is not the same as it was
when he moved there fifty years ago. In those days it was a nice country town – now it is a growth area
in the outer suburbs of Melbourne. There is a large problem in the area with high rates of
unemployment and large rates of methamphetamine use.
Strategy 3:
Strategy 4:
QUESTION 15
Lois is 50. She has had a stoke which has left her paralysed down her right side. Her needs are being
assessed. Through the assessment process it has been noted that
Lois has the following needs:
Lois is very keen to remain living in her home. Her son comes in to visit twice a week and there are
neighbours who can assist with shopping etc.
Needs assistance to shower and dress.
Lois is right-handed so paralysis on right hand side is restricting her ability to do many activities of daily
living.
Lois finds it difficult to walk with the crutches she was given when coming out of hospital. She can walk
but does not think the crutches give her enough stability.
Lois is worried about her security. She wonders about getting a personal alarm.
Enjoys knitting but finds this impossible while her right hand is paralysed. She feels she needs
something to do – perhaps learn a new language.
Lois loves her garden. It is breaking her heart to see all the weeds growing.
a) Make a list of resources that would assist Lois. (List at least eight.)
1:
2:
3:
4:
5:
6:
7:
8:
h) What strategies could be put in place to increase Lois’s strength that she has lost due to the stroke? List 3 strategies and explain how these would benefit Lois
and how the carer could support Lois in each process.
QUESTION 16
i) Provide two strategies that can enable clients to be empowered in relation to their care.
Strategy 1:
QUESTION 17
Write down the definition of the terms in the table below.
Term Definition
Sexuality
Personal identity
Cultural identity
QUESTION 18
a) In the table below, list some indicators you may observe in an older person who is subject to abuse. You must list at least 3 indicators for each form of abuse.
Sexual
Physical
Psychological
j) If you suspected that a client was being abused, do you have an obligation to report it? Explain your answer.
Distress
Anxiety
QUESTION 19
In one paragraph, describe one common myth that surrounds sexuality in older people, and why this myth is not true.
Risk 1:
Risk 3:
1: controls weight. Exercise can help prevent excess weight gain or help maintain weight loss.
n) What are 4 common diet related health problems experienced by older people?
o) What are four things that can improve mental health outcomes?
QUESTION 21
a) Suggest a community network that could be beneficial to the following groups of people.
Vietnamese
women
Italian men
p) What is the advantage of older people continuing with social groups and activities that they have been involved in for some time?
Studies show that seniors who stay socially active and engaged experience a variety of benefits, including:
Better cognitive function. Social activities keep us sharp and mentally engaged, and this is important to
prevent the onset of dementia or Alzheimer's disease. Maintaining good emotional health
QUESTION 23
Choose three problematic issues that are currently facing older people living in the community. Write one paragraph for each issue that describes how it impacts on
the health and wellbeing of older people.
Issue 2:
Issue 3:
QUESTION 24
a) What is meant by the term ‘normal’ ageing’? How can attitude and a healthy lifestyle influence the impact of the normal ageing process both physically and
psychosocially?
b) Choose one of the challenges that you identified above. What support could be provided to someone with this challenge so they could continue their community
participation?
QUESTION 27
You will have your own perception of different cultures and practices depending on your own beliefs and values, and your own life experiences.
What can you do to prepare yourself to work with all types of different cultures – some of which will have values and beliefs very different from you own?
Multiculturalism in Australia is today reflected by the multicultural composition of its people, its immigration
policies, its prohibition on discrimination, equality before the law of all persons, as well as various cultural
policies which promote diversity, such as the formation of the Special Broadcasting Service.
QUESTION 29
a) What does a cultural interpreter do?
An interpreter is a qualified professional who enables communication between people who speak or sign a
different language. Interpreters take a spoken or sign language and convert it accurately and objectively into
another language to enable communication between two parties who do not share a common language.
QUESTION 30
List two strategies you could use if you were involved in a cross-cultural conflict with a work colleague and needed to resolve it.
Strategy 2:
Students: Please fill out this cover sheet clearly and accurately for this task.
Make sure you have kept a copy of your work.
Student Sufficient/
Resubmission? insufficien
Assessment Task Y/N initials t Date
STUDENT DECLARATION
I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Date: _________________________________________________________________________________________________
ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.
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Date: ______________________________________________________________________________________________
TASK SUMMARY:
Complete the questions that follow each case study.
If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following:
Answer the questions that were incorrect in writing.
Answer the questions that were incorrect verbally.
Claude is a new client at New Greens Aged Care Facility. He has come into aged care as he has had a
stroke and his male partner Ray is no longer able to look after him. Claude is finding it very difficult to adjust
to life at the facility. Ray’s sister brings him in to visit Claude once a month as he is unable to drive, but she
has never been able to accept their homosexual relationship. After 20 minutes or so she insists on leaving.
Claude confides to his carer that he misses Ray terribly. He might as well not come to visit anymore as his
sister glares daggers at them if they so much as hold hands and says they are disgusting. He would so
love just to share some love and affection.
1. What effect do you think Claude’s separation from Ray is having on his emotional well-being?
2. What effect do you think Ray’s sister is having on Claude’s emotional and psychological well-being?
Strategy 1:
Strategy 2:
Strategy 3:
3. If nothing is done to bring Claude and Ray together how might this effect his health over a period of time? Suggest four possible effects.
Effect 1:
Effect 3:
Effect 4:
4. Research community support organisations that Ray or Claude could contact to obtain advice about their problems. List two organisations and provide their web
addresses.
Organisation 1: Name”
Organisation 2: Name”
Website address:
Ray and Claude manage to get some time together – in fact, Ray is going to stay overnight. A trundle bed
has been wheeled into Claude’s room for him to sleep in.
5. Apart from supplying a trundle bed, what support could you give Claude to provide a suitable environment where they will feel secure, private and comfortable?
A team of carers is experiencing conflict. There is an Aboriginal worker on the team (Barry), a Muslim
worker (Ahmed) and two white Australian workers (Janice and Julia). It started when Ahmed accused Barry
of being lazy and rude – ‘He never rushes, even when we are rushed off our feet and he doesn’t even look
me in the eye when he talks to me.’
Barry retaliates by accusing Ahmed of taking time off all the time to ‘pray on his stupid prayer mat’.
Janice responds by saying, ‘For God’s sake, why can’t you just be normal like the rest of us?’
Janice and Julia get caught up in it with, both Ahmed and Barry complaining all the time about each other
and trying to get them to take sides.
Their conflict is impacting on their clients.
1. What are the cultural issues that are impacting on this team?
12. What could management put in place to eliminate bias and discrimination in the workplace?
Harry has recently entered aged care. Through the assessment process it has been noted that Harry has
the following needs:
Needs assistance to get out of his chair
Has recently had hip replacement. Recovery has been slow and muscles are badly wasted.
Likes to shower everyday but requires assistance
Incontinent
Enjoys reading, chess and reading the newspaper
1. In what way do you think Harry’s physical disabilities may impact on his overall wellbeing?
14. What strategies could be put in place to increase Harry’s strength that he has lost due to the hip replacement?
List three strategies and explain how these would benefit Harry and how the carer could support Harry in each process.
Billy is very overweight. Because of this mobility is difficult, his breathing is labored and the doctor is
concerned about his heart. Billy has a mental disability which makes communication difficult. Billy’s doctor
has asked that he be given a diet and exercise program.
1. Write a goal for Billy’s individual diet and exercise plan in relation to his diet and nutrition.
17. What are the objectives of the diet and exercise that are planned for Billy?
19. What actions may be specified in Billy’s care plan to support him with his exercise?
21. What assistance can be given to Billy to help him to recognise his strengths and achievements through the program?
23. What documentation should be kept to track progress towards Billy’s goals
Fadi’s son has put in a formal complaint about the food that is served to his father. Fadi told his son that the
food is mainly western style, is very dull and often tough. As he is a Muslim, Fadi does not eat pork.
The staff always provide another alternative when pork is on the menu but yesterday, when pork sausages
were on the menu, the only alternative was fish – which Fadi’s has never liked.
When he said he didn’t want sausages or fish he was told he would have to have a Vegemite sandwich
instead. This is hardly enough for the main meal of the day!
There are many different nationalities and it is impossible for every cultural food requirement to be catered
for all the time. But the kitchen is keen to help out as much as they can so long as it is within their tight
budget.
Strategy 1:
Strategy 3:
26. How can Fadi be offered choice in determining solutions to his problem?
Rachella is one of your clients. Rachella suffers from anxiety and depression for while she takes medication
and is monitored by her GP. Rachella also has counselling once per fortnight.
Today Rachella is very fidgety. She is pacing up and down, seemingly in a world of her own. When you ask
her if she is OK she snaps at you and says “Of course I’m not all right – nothing is all right. You know
nothing!! No-one can help me – I’m sick of everything – I just can’t go on anymore”.
When you ask what the matter is she gets angry and tells you to just leave her alone.
1. From her manner you think that she may be suicidal – you know that she has attempted suicide once before. As a personal care attendant this is beyond the role
of your job. What will you do?
27. What action needs to be taken to protect Rachella from harm until medical help can be obtained?
Students: Please fill out this cover sheet clearly and accurately for this task.
Make sure you have kept a copy of your work.
Name:
Student
Resubmission? Sufficient/
Assessment Task Y/N initials insufficient Date
STUDENT DECLARATION
I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Date: ______________________________________________________________________________________________
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Date: ______________________________________________________________________________________________
TASK SUMMARY:
You are to reflect on your own experience of culture and diversity in the workplace.
If your assessor marks any part of your report as incorrect, you will need to rewrite the required sections.
INSTRUCTIONS:
For this task you need to reflect on your own attitudes, beliefs and perceptions of cultural diversity in the workplace.
You are to provide a report that covers each item below. Your report should be no more than 750 words.
What is your definition of a culturally diverse workplace?
What do you feel is the value of diversity when working in the health and community care sector?
How do you think that different cultural influences and changing cultural practices have impacted on Australian society? Think about political, social, economic
and cultural influences.
Describe your own cultural background. Identify any conceptions and preconceptions you may have of other cultures based on your own upbringing and
experiences.
How do your cultural beliefs, values and experiences impact on your personal behaviour, interpersonal relationships, perception and social expectations of
others?
Describe two social practices that you do that are a direct result of your cultural upbringing. Have these changed from the practices of your parents when they
were young. Why/why not?
How has your cultural background impacted on your communication style and delivery
What difficulties or challenges might you expect to experience if you were of the cultural minority in a workplace?
Describe whether you needed any communication assistance from friends, family or specialised services, or if you have observed this. Describe your
experience of either getting or providing communication assistance.
Do you feel that you have experienced any issues of discrimination – describe this.
Do you consider yourself to be socially and culturally aware in the workplace? Provide an example to support your response.
What programs or initiatives have you participated in that support or promote cultural diversity in the workplace?
Students: Please fill out this cover sheet clearly and accurately for this task.
Make sure you have kept a copy of your work.
Name:
Student
Resubmission? Sufficient/
Assessment Task Y/N initials insufficient Date
STUDENT DECLARATION
I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
Date: ______________________________________________________________________________________________
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Date: ______________________________________________________________________________________________
TASK SUMMARY:
You are to reflect on your own experience of culture and diversity in the workplace.
If your assessor marks any part of your report as incorrect, you will need to rewrite the required sections.
INSTRUCTIONS:
a) Research each of the different cultures below.
What things are of specific importance in these cultures that would need to be considered when providing health and community services?
List at least four items of importance for each culture listed.
Aboriginal culture
Vietnamese culture
a) What are four access and equity issues that Aboriginals and Torres Strait Islanders face when being provided health and community services?
Students: Please fill out this cover sheet clearly and accurately for this task.
Make sure you have kept a copy of your work.
Name:
Student Sufficient/
Resubmission? insufficien
Assessment Task Y/N initials t Date
Workplace observation
STUDENT DECLARATION
I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
Date: ______________________________________________________________________________________________
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TASK SUMMARY:
Students will be observed assisting three clients with activities of daily living.
If your assessor sees that you have not shown appropriate skills or knowledge during any of these tasks, they will give you some feedback and you will need to do
the specific task again.
If your assessor marks any of your written answers as incorrect, you will need to either:
Answer the questions that were incorrect in writing.
Answer the questions that were incorrect verbally.
INSTRUCTIONS:
During one of your assessor’s workplace visits, you will need to demonstrate that you can support three clients undertaking activities of living.
‘Activities of living’ refer to everyday tasks that we do as part of our normal life. This can include activities such as:
Gardening
Cleaning
Identify a client to work with and identify one activity of living of interest to the client?
Obtain permission from the client and your supervisor to conduct the task?
Locate the client’s individualised plan and refer to this for information about the client?
Seek feedback on your plan from the client’s carer – this may either be done by phone or face to face. Did
you amend the plan if necessary?
Remind the older person of any potential risks throughout the task?
Discuss the activity with the client allowing them to take the lead role where they are able?
Obtain appropriate aids and equipment appropriate to the client’s needs (eg mobility devices, gardening
equipment, specialised equipment etc)?
Deal sensitively with any age or disability-related conditions that the person faces?
Provide support to undertake the task while encouraging independence wherever possible?
Communicate effectively , both verbally and non-verbally, with the client taking into account their needs?
Following the observations, your assessor will ask you a set of verbal questions about the activities of living, your clients and their carers.