RIMT University

(Name of Branch) BBA/B.com-4th

Sub Code/Sub Name:BB2408/BCM2408( Business Etiquettes & Corporate Grooming)
(BBA/B.com-4 Semester)
End Term Theory Examination
Max Marks:60
Timings:03 hrs. Univ. Roll No.:---------------------------
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Part-A (Question-1) (MCQ) (All Questions are Compulsory) 01*12=12 Marks

Q1)
(i)All unethical practices are illegal
(a)True (b)False
(ii) You see a friend at a restaurant in the midst of a business dinner. You excuse yourself and go to greet your friend.
Where do you place your napkin?
(a) Take it with you(b)Fold it and place it on the left of your plate(c) Leave it on the chair.
(iii) When introducing people to each other, which of the following are the correct method?
(a) A woman is introduced to a man(b) An older person is introduced to a younger person (c)A more important
person is introduced to a less important person (d)A younger person is introduced to an older person.
(iv) Is it true that the business ethics is needed for the protection of rights of consumers at the business level such as the
right to health and safety, right to be informed, right to choose, right to be heard etc.
(a)True (b)False
(v)A client comes to meet you and enters your office .Do you:
(a)Invite him to sit(b)Allow him to take a seat(c)Say nothing
(vi) "We wish to be good citizens of every community in which we operate." This is
(a) Ethical Code (b) Political and Social Code (c) Legal Rule (d) Legal Act
(vii) How should you respond when introduced to someone?
(a) Hi! Nice to meet you! (b) You mispronounced my name, it's Smyth, not Smith
(c) A pleasure meeting you, Mr. Monroe (d) Hey Timmy, nice to meet ya!
(viii) The ethical dilemma of choosing between two rights refers to
(a) choosing between the lesser of two evils (b) deciding which of two employee rights is the most important
(c)deciding to offer a bribe or lose out on an important opportunity
(ix) Emails should be replied to within ___ hours while phone calls should be returned within ___ hours.
(a) 48, 24(b) 24, 4(c)4, 24(d) 24, 24
(x) In many parts of the world, such as Latin America and India, keeping the eyes lowered is a sign of
(a)timidity(b)dishonesty(c)respect(d)evasiveness
(xi) In different cultures, colors represent
(a)different things(b)arbitrary things(c)the same thing(d)insignificant things
(xii) When dining out for business purposes, it is important to
(a) Leave your cell phone on in case a family member needs to call you(b) Fix your makeup at the table
(c)use proper posture(d)Start eating as soon as your food arrives, even if the rest of the table has not been served
Part-B (Question- 2 to 7) (All Questions are Compulsory) 06*04=24 Marks
(Q2)Discuss the importance of business etiquettes.
Or
What will be the effect of cultural difference on business etiquettes.
(Q3) Elaborate in detail about protocols of Board Room Meetings.
(Q4) Define multi-cultural etiquettes. How cultural difference effect business etiquette
Or
What does principal of exceptional behavior states? Elaborate.
(Q5) Write in detail about characteristics of managerial ethics.
(Q6) Write detailed note on ABC of etiquette
Or
What will be the guidelines for developing code of ethics
(Q7) Write a detailed note on multicultural etiquette
Part-C (Question- 8 to 10)(All Questions are Compulsory) 03*08=24 Marks
(Q8)What do you mean by Corporate Social Responsibility (CSR)? Explain.
(Q9) Write a detailed note on ethical decision making.
Or
What is Audit Committee? Explain.
(Q10)What do you mean by ethical values? Write a note on work ethics and cultural ethics.
 RIMT University

Class: BBA/B.com

Semester 4th

Subject Code: BB2408/BCM2408

Sub Name: Business Etiquettes & Corporate Grooming

End Term Theory Examination

Answer Key for Part-A (Question-1) (MCQ)

Question No. Answer

( a or b or c or d)

i. B

ii. C

iii. D

iv. B

v. A

vi. A

vii. C

viii. A

ix. B

x. C

xi. A

xii. C

Name Dr. Harpominder sidhu

Department SOMC

Contact No. 9888120858

ANSWER KER(PAPER-2)

Q1) B

Q2) B

Q3) A

Q4) B

Q5) B

Q6) A

Q7) D

Q8) A

Q9) B

Q10) C

Q11) A

Q12) B