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  • Coaching Form: Coachee Acknowledged - Agreed

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    Aijei Arcena
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    The document summarizes a coaching session between Coach Irenee Jobes Arcena and Coachee Jayvee Licayan on April 20, 2021 from 05:30-06:00. The coaching was triggered due to an incident on April 17th where the coachee took too long to generate a session ID for remote access and was not able to get back to a customer right away when needed. During the session, they discussed the details of the call and found the coachee had gone through something serious. The coachee acknowledged the coaching and agreed to inform the team or customer resource team if a personal matter causes them to place a customer on hold in the future.

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    Pulse_Coaching_

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    The document summarizes a coaching session between Coach Irenee Jobes Arcena and Coachee Jayvee Licayan on April 20, 2021 from 05:30-06:00. The coaching was triggered due to an incident on April 17th where the coachee took too long to generate a session ID for remote access and was not able to get back to a customer right away when needed. During the session, they discussed the details of the call and found the coachee had gone through something serious. The coachee acknowledged the coaching and agreed to inform the team or customer resource team if a personal matter causes them to place a customer on hold in the future.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    11 views1 page

    Coaching Form: Coachee Acknowledged - Agreed

    Uploaded by

    Aijei Arcena
    The document summarizes a coaching session between Coach Irenee Jobes Arcena and Coachee Jayvee Licayan on April 20, 2021 from 05:30-06:00. The coaching was triggered due to an incident on April 17th where the coachee took too long to generate a session ID for remote access and was not able to get back to a customer right away when needed. During the session, they discussed the details of the call and found the coachee had gone through something serious. The coachee acknowledged the coaching and agreed to inform the team or customer resource team if a personal matter causes them to place a customer on hold in the future.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 1

    Report was run on 04/21/2021 01:31 (GMT +08:00)

    Coaching Form Coachee Acknowledged - Agreed

    04/20/2021 05:30-06:00 (GMT +08:00)

    Session ID : 4617201 Coach : Irenee Jobes Arcena ( TL ), 725142 Coaching Week : Week 29

    Trigger : Adhoc Coaching Coachee : Jayvee Licayan ( Agent ), 726465 Session CloseOut Date : 05/03/2021, 8:00AM
    (GMT +08:00)
    Trigger Description :Coachings conducted on non performance/metric LOBs : Linksys NA
    related items that do not fall into other existing triggers.

    Scorecard Metric Overview

    Non - Scorecard Metric Overview

    Category Overview
    Current
    Week 28 Week 27 Week 26 Week 25 Week 24 Week 23 Week 22 Week 21 Week 20 Week 19 Week 18 Week 17 APR MAR FEB
    Week

    General Notes
    Last April 17, 2021 you were observed taking time just generating the session id for remote access. You were not able to get back to the customer right away when needed.

    We discussed the details of this call and found out that there is something serious that you had to go through.

    Your coaching acknowledgement and and action plan is required for this case

    Documents
    MicrosoftTeams-image (8).png

    Coachee Acknowledgement
    Coached - I understand/agree
    I will inform the TC or CRT on board should I place a customer on hold due to personal/nature matters that I don't have control.
    04/20/2021, 6:31AM (GMT +08:00)

    Page 1 of 1

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