PRIVATE & CONFIDENTIAL ENGAGE WITH ME

Associate Name : Hoang Van Ngoc ( Tony) Associate Position :

Section/Department : Front Office Date of Hire : 1/1/2020
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Probationary Period : 26/02 Date of Review : 26/2/2020
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Appraiser Name : Joori Goh Appraiser Position : Director of room

SCORE RATING DEFINITION

4 Excellent Demonstrates a high degree of expertise in all aspects of the competency
3 Meets Expectations Performs the entire range of tasks in a professional manner
2 Needs Improvement Improvement is needed in performing essential tasks satisfactorily
1 Unacceptable Does not perform associated tasks in a satisfactory manner

SCORE (Circle the suitable score)

COMPETENCIES ASSOCIATE APPRAISER REMARKS
Communication 4 ③ 2 1 4 3 2 1
Problem Solving 4 ③ 2 1 4 3 2 1
Results 4 3 ② 1 4 3 2 1 Focus and concentrate on Critical path and my own project ( Chinese training )
Work Planning 4 3 ② 1 4 3 2 1 Need to be curious about this to have a clear plan
scanned carefully and rally work on it before making any decision (Scanned and
Judgment 4 3 ② 1 4 3 2 1
read all SOP before training team)
Flexibility 4 ③ 2 1 4 3 2 1
Associate Support 4 ③ 2 1 4 3 2 1
Work Ethics 4 ③ 2 1 4 3 2 1
TECHNICAL COMPETENCIES ASSOCIATE APPRAISER REMARKS
Based on Integration Training Plan (ITP) 4 3 2 1 4 3 2 1
WAYS WE WORK (ROSEWOOD ONLY) ASSOCIATE APPRAISER REMARKS
Engaging 4 3 2 1 4 3 2 1
Intuitive 4 3 2 1 4 3 2 1
Refined 4 3 2 1 4 3 2 1
WAYS WE WORK (NEW WORLD ONLY) ASSOCIATE APPRAISER REMARKS
Engaging 4 3 2 1 4 3 2 1
Genuine 4 3 2 1 4 3 2 1
Perceptive 4 3 2 1 4 3 2 1
LEADERSHIP (MANAGEMENT ONLY) ASSOCIATE APPRAISER REMARKS
Builds & manages relationships 4 ③ 2 1 4 3 2 1
Coach/mentor people development 4 ③ 2 1 4 3 2 1
Do not compromise on quality standard 4 ③ 2 1 4 3 2 1
Grows the business 4 ③ 2 1 4 3 2 1 Base on real operation
Champions positive changes 4 ③ 2 1 4 3 2 1
Ensures brand integrity & clarity 4 ③ 2 1 4 3 2 1
Act in an ethical manner 4 ③ 2 1 4 3 2 1
Conviction to execute responsibilities 4 ③ 2 1 4 3 2 1
Places safety & security of everyone 4 ③ 2 1 4 3 2 1
OVERALL PERFORMANCE (AVG SCORE) 48

PERSONAL DEVELOPMENT NEEDS ACTION PLANS REMARKS

Communication Need to work on Chinese speaking skill
Through on job training to staff I will improve my
Working plan & result coaching skills
Judgment Practise through daily/weekly /monthly task that
required an assigned

Appraiser Recommendation :  Confirm ☐ Not Confirm

Reason for non-confirmation :

Appraiser Comments
Associate Comments
: Tony has been patient with his recruitment (since September) and has shown great agility and supported us to move his
joining date to January due to MOF inspection preparation.
He has proven as collaborative (to other properties as well) and supportive in the last two months. As one of KHOS leader, I
have high hopes that he will initiate more projects (such as Chinese learning) and create a mentoring and nurturing culture.
: I value my challenges in the last two month and look forward to contributing more to the team and RW family.

APPROVAL NAME SIGNATURE DATE

Associate Hoang Van Ngoc ( Tony) 26/01/2020
Appraiser Joori Goh
Division Head

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Managing Director/General Manager

COMPETENCIES DEFINITION
Communication Listens actively, communicates clearly with associates and guests, displays appropriate non-verbal communication, and
projects a positive image

Problem Solving Is proactive, knows when to ask for help, establishes appropriate action plan/priorities, stays calm and objective in
challenging situations

Results Understands company standards, supports standard within the team, recognizes internal and external needs;
consistently achieves high standards in tasks completed

Work Planning Prioritizes work, sets plan for the day, knows when to deviate from the plan and knows when to ask for help, takes
initiative to get the job done, completes tasks on time

Judgment Takes number of factors into account when making decisions, filters biases when receiving information, understands
effect on associates and guests, supports standard within the team, recognizes internal and external needs, and
consistently achieves high standards in tasks completed
Flexibility Maintains composure in face of competing priorities, willing to be influenced, adapts work and manages change, accepts
feedback and amends behaviour, accordingly, demonstrates ability to assimilate and appreciates a variety of cultures

Associate Support Anticipates and supports associate’s needs, able to accept and actively support team objectives, wiling to complete tasks
as needed outside job scope

Work Ethics Can be relied upon, has good attendance, is trusted and respected by co-workers, maintains an environment of
confidentiality with associates and guests, maintains integrity at all times, good appearance and grooming, maintains a
work-life balance
WAYS WE WORK (ROSEWOOD ONLY) DEFINITION
Engaging Acts in an open and inclusive manner, initiating and encouraging interaction and discussion. Adopts an “open door”
policy and is easily accessible to associates and guests. Encourages and mentors colleagues with an open
communication style. Encourages idea sharing and recognizes individual contributions. Builds cohesive teams and
strong client relationships
Intuitive Sees beyond the obvious, letting senses and intuition guide decisions and actions. Is perceptive of how people are
feeling and the deeper reasons behind their feelings. Possess a keen insight into complicated situations. Anticipates and
acts upon the needs of others
Refined Is warm and gracious in caring for others. Strives to enhance and enrich the experiences of our associates and external
guests. Identifies the sophistication and delight in the luxury of simple pleasures. Fosters an environment where culture
is appreciated, celebrated and shared
WAYS WE WORK (NEW WORLD ONLY) DEFINITION
Engaging Acts in an open and inclusive manner, initiating and encouraging interaction and discussion. Adopts an “open door”
policy and is easily accessible to associates and guests. Encourages and mentors colleagues with an open
communication style. Encourages idea sharing and recognizes individual contributions. Builds cohesive teams and
strong client relationships
Genuine Maintains an open and transparent communication with associates and guests to establish trust and credibility. Willing
to transfer knowledge and skills to associates with the intent to assist in their personal development or improvement.
Establishes an unbiased relationship with associates and guests at all times
Perceptive Understand the need to look for nonverbal cues when communicating with associates and guests to help establish or
rebuild positive relationships. Aware of own strengths and weaknesses and continuously strive to improve on personal
developments

THE LIBRARY – ROSEWOOD HOTEL GROUP LEARNING FRAMEWORK

CORE
Discovery
Ways We Work
Professional Image
Service Recovery
Telephone Etiquette
Introduction to LQA
LEADERSHIP
Leadership Behaviour
Train the Trainer
Group Training Skills
Effective Communication
MAGIC
LEADERSHIP
Hiring Rosewood Talents
Performance Appraisal
Progressive Disciplining
ALL ASSOCIATES
Welcoming new associates
Service delivery
Grooming, posture and gesture
Resolving guest complaints
Telephone answering skills
Building the foundation of service standards
SUPERVISORS AND ABOVE
[Facilitated by Corporate Office] 3 skills of being an effective leader
Delivery of on the job skills training for all departmental trainers
Presentation skills and training for a group
[Available after soft-opening] Effective communication at work
[Available after soft-opening] Engaging associates through MAGIC
MANAGERS AND ABOVE
Job interviewing skills
[Available after soft-opening] How to conduct performance discussion
[Available after soft-opening] Handling progressive discipline cases

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MY COMMUNITY E-LEARNING BY NOMINATIONS ONLY

Harvard ManageMentor Access to 41 online management skills modules for first time managers and above
eCornell Access to varieties of leadership skills and functional-specific courses available online for all EXCOM and nominated HOD

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