Workmen/ NMS Performance Appraisal Form Page 1

Date of Review: March 2018 Assessment Year: 2017-18

Emp. No.: Name of Employee:

Department: Name of Appraiser / Manager:

Unit: GSO Front Office Seniority in Position:

Site:

Collective and individual objectives Evaluation at the end of the year

Date: Date:

Performance Rating - Kindly refer to the description below. In case of new recruits who are too early to assess, you may mention it as "5"
in the performance rating column

Performance Rating
3. Above required level
Behavioural & Technical Competencies 2. At required level Remarks / Evidence in support of rating
1. Below required level

1 Safety attitude 2

2 Work tools 3

3 Punctuality, Respect of working hours, Presence at work 3

4 Quality focus 3

5 Team work 3

6 Job Knowledge / Technical Skills 3

7 Quantum of Output 2

8 Creativity / Innovation 3

9 Ability to learn 2

10 Multiskilling 3

11 Computer Skills 3

12 SCOPE Values 3

The following parameters viz. Results & Customer orientation and Leadership to be assessed only for team leaders and for individuals who have the
potential to move up as team leaders. Overall performance rating should be done for all Individuals

13 Results & Customer Orientation 2

14 Leadership 2

Overall rating 3
 NON M&Ps Performance Appraisal Form / Confirmation Appraisal Form Page 2

Date of Review: Assessment Year:

Emp. No.: Name of Employee:

1 Behavioural (SE Values) Description : Behavioural Rating: Remarks

E - Excellent
A - Appropriate
I - Improve
(Assess the behaviour of the individual and
rate accordingly)

2 Languages Known
Read:

Write:

Speak
3 Any outstanding contribution or qualities /
strengths or positive critical incidents, which
deserve special mention

4 Disapproving critical Incidents / Behaviours

exhibited during the year

5 Focus Areas for Improvement

6 Training programmes attended during the Impact of training programs attended / Observable changes & improvements
year
a) a)

b) b)

c) c)

7 5.1) Training & Development Needs -

Functional Training Needs Identified

5.2) Behavioural / Other Training Needs

Identified

Recommended Development Plan

8 Action Responsibility Target Date
(Focus area for improvement)

9 Employee's Comments:
(Where the employee is not comfortable in
signing this form, the reviewing manager
should provide feedback to the individual
concerned and record the date of feedback
session in the form)

Date of feedback session: Signature of Employee

10 Overall Feedback / Remarks by the Manager:
On the potential of the individual for
promotion to next level / Recommendation
for Confirmation and other remarks to be
captured
Signature of Manager
11 Reviewing Manager's Comments

Date: Signature of Reviewing Manager

PS: To attach separate sheets to capture the specific norms, targets set for the individual and how he has delivered in relations to these norms.
BACK TO ASSESSMENT Definition Key actions
Safety procedures compliance: is aware of and
respects procedures and guidelines concerning
safety.
Know safety procedures and respect them for carrying out Wearing of individual safety equipment:
work tasks. Identify safety issues and timely reports any systematically wears the required individual
Safety attitude condition/situation likely to lead to accidental injury, danger safety equipment (helmet, safety shoes, etc.).
or loss. Safety awareness: detects hazardous working
conditions and safety problems, and reports the
safety issue to the management; promotes safety
awareness to co-workers.
Tool use: handles work tools with care, dexterity
and according to working manuals/procedures.
Pay attention to use work tools as required by company
Tool maintenance: follows instructions to keep - Disrespects work tools by inappropriate use.
Work tools standards and perform all necessary tasks to keep them in a
work tools in a proper condition and notify - Irregular maintenance and negligence.
proper condition.
dysfunctions/problems requiring maintenance
actions.
Punctuality: arrives on time at work.
Working Protocol, Respect of working pattern: respects the rules
Punctuality, Respect working pattern by arriving on time, taking breaks related to work shifts and permitted breaks.
Respect of working as scheduled and permitted and ensuring regular presence Presence at work: is present at work station as
hours & Presence at work station. per job requirements.
Loss of Pay - No incidence of loss of pay during
at work
the year
Quality procedures compliance: is aware of
and respects quality procedures and standards.
High-quality output: carefully monitors job
processes, tasks and/or work products to ensure
Accomplish tasks by strictly observing quality standards;
freedom from errors, omissions or defects.
accurately check processes and tasks; dedicate time and
Quality awareness: notifies management and/or
Quality focus energy to assignments or tasks to ensure that no aspect of
co-workers of quality issues as appropriate and
the work is neglected; ensure high quality over long periods
initiates action to avoid quality deviations or
of time.
correct quality problems.
Quality endurance: maintains high quality
completion of assignments or tasks over long
periods of time.
Below required level
- Often ignores safety policies and procedures in
performing work tasks; needs reminders
regarding safety policies and procedures.
- Does not wear complete protective equipment
required or makes an incorrect use of it.
- Often fails to report or notify management of
unsafe conditions found in the workplace.
- Involved in unsafe acts & accidents
- Sometimes/often arrives late; sometimes/often
leaves earlier than scheduled.
- Irregular presence at work station.
- Chronic Absenteeism / Loss of pay reported
during the year
- Many a times found violating the processes.
Had to be warned regularly.
- Frequently/sometimes deviates from established
quality procedures and standards in performing
job tasks.
- Does not pay attention to details and
often/sometimes produces work outputs
containing errors or defects.
- Often fails to notice substandard outputs and
does not take actions to correct quality problems.
- Work is generally below standards causing
rejection / rework / wastage
- Often needs to be warned to do a better job
At required level
- Always carries out duties by respecting safety
policies and procedures.
- Naturally wears individual protective equipment
and in an appropriate manner.
- Identifies unsafe work conditions or equipment
and notify management accordingly.
- Uses work tools correctly (safety mechanisms,
etc.) and with dexterity.
- Maintains work tools as required (tidying up,
cleanliness, etc.).
- Notifies management of all dysfunctions.
- Usually arrives on time and respects the working
pattern (e.g. scheduled breaks).
- Regular presence at work station.
- No loss of pay reported during the year
- Adheres to the processes
- Knows, respects and applies the quality
procedures and standards.
- Does not tolerate work that is of poor quality.
- Pays attention to the details, identifies and
reports errors and defects in work output.
- Steadily delivers high-quality output.
Above required level
- Continually complies with safety policies and
procedures; regularly updates own knowledge
regarding safety instructions; makes
recommendations to improve the safety policies and
procedures.
- Sets an example for co-workers by systematic and
correct use of individual protective equipment.
- Immediately reports accidents and unsafe working
conditions and actively identifies ways to minimize
the likelihood of recurrence; explain safety
procedures to co-workers who are unfamiliar with
them; proactively discusses safety violations with co-
workers who are careless or might be endangering
themselves or others.
- Participates actively in safety initiatives
- Suggests improvements in work tooling.
- Always arrives on time and abides by the working
pattern (e.g. scheduled breaks).
- Consistently present at work station.
- Seen as a role model in adhering to the processes
- 100% attendance during the year
- Performs assignments or tasks extremely carefully
and in full compliance with quality procedures and
standards; regularly updates own knowledge
regarding quality procedures and standards.
- Spot-checks own work before forwarding it.
- Proactively identifies quality deviations, corrects
errors and makes suggestions to eliminate errors or
defects in the future.
- Feels accountable for the product quality;
encourages co-workers to apply the quality and
standards through example.
- Consistenly maintains steady high-quality output.
BACK TO ASSESSMENT Definition
Actively participate as a member of a team to move the
Teamwork team toward the successful completion of goals/tasks.
Job Knowledge / Demontrates knowledge & skills required to perform one's
Technical Skills role enabling to deliver job expectations
Peforms and delivers as per the identified objectives or
Quantum of Output beyond maintaining the quality, qunantity and time line
parameters
Contributes towards improving the job site, tasks, and
Creativity / processes using unique concepts and thinking out-of-the
Innovation box
Demonstrates eagerness to acquire & learn necessary
knowledge, skills and judgment to accomplish a result or
Ability to learn achieve target. Has desire and drive to acquire knowledge
and skills necessary to perform job more effectively
Demonstrates skills to handle multiple tasks and is able to
Multiskilling work on different assignments fluently, efficently and
achieve the desired results
Demonstrates knowledge and ability to operate computers
Computer Skills for faciliating the day to day operations and carry out the
requirements of the job
Key actions
Team spirit: places higher priority and takes into
consideration team goals over own goals.
Facilitation attitude: offers help to others,
provides helps to remove obstacles to enable the
team to complete its tasks.
Information sharing: shares important or
relevant information with the team upon own
initiative.
Interpersonal relationships: helps people feel
valued, appreciated and included in discussions
or work assignments; stimulates positive working
atmosphere and demonstrates respect towards
co-workers; facilitates agreement within the team.
Technical Knowledge: Demontrates soundness
in technical subjects by guiding colleagues/peers.
Resolving issues/problems: Able to resolve
issues/problems related to his/her job without
much difficulty
-Unable to achieve the expected deliverables
Delivers the expected performance standards in
-The deliverable output is less than 90% of the
defined quantity as per organization / deparment /
expected outcome/output
section requirements
-Inconsistency in the output.
-Develops new insights into situations and
applies innovative solutions to make
organizational / process improvements
'-Identifies alternatives/options by using out-of-
box thinking
-Explores and exploits newer opportunities to
learn different skills by scanning enviornment
- Learns by experimenting with new methods
and demonstrates openess to constructive
feedback
Working on multiple tasks: Is able to
comfortably work on multiple tasks maintaining
the quality & quantum
Computer Awarness: Demonstrates knowledge
& understanding about the various
programs/functions
Computer Application: Is able to use the
knowledge and apply various programs for work
results
Below required level
- Often pursues own goals rather than
coordinating with co-workers; works in a silo
attitude; frequently goes in own direction even
though team direction is known;
- Demonstrates a lack of willingness to support
co-workers when required.
- Misses opportunities to share important or
relevant information with the team; tends not to
share own experience and knowledge with other
team members.
- Tends not to involve co-workers in decisions or
assignments that concern them.
- Tends to refuse to comprise or react with strong
emotions; sometimes lacks self-control.
-Unable to comprehend his/her role and
requirements/deliverables
-Unable to resolve any issue or problem by
oneself
-Lacks the knowledge to use
tools/techniques/methods for resolving technical
issues
-Fails to generate new methods / techiques of
working at shop floor
-Accpects the status quo and adheres to
conventional methods of working.
-Often demonstrates unwillingness to accept new
changes or unconventional way of resolving
issues / problems
- Does not review mistakes and learn from the
same
- Lack of willingness to explore or scan new
learning opportunities in the external / internal
environment
- Requires considerable instruction and follow up
- Not able to learn new jobs / acquire new skills
-Finds difficulty working and managing own
assignments
-Unable to concentrate on multiple tasks
impacting quality of results
-
- Does not demonstrate basic knowledge in
operating computer
-Unable to use computer for day to day
operations
At required level
- Usually places the team goals ahead of own
goals; makes suggestions to facilitate the
accomplishment of team goals.
- Cooperates well with co-workers; regularly
offers help to them.
- Shares important or relevant information with
co-workers upon own initiative; takes time to
share own knowledge and experience with co-
workers when required.
- Takes advantage of opportunities to build
positive working relationships and maintain
constructive relationships.
- Listens to others and helps them to feel
involved; is able to empathize and minimize
conflicts; does not get distracted by emotions
while interacting with co-workers.
-Has the undersanding of the functional
knowledge and skills required for his/her role
-Demonstrates knowledge of various
tools/techniques for resolving technical problem
-Achieved the expected deliverables as defined
'- Meets the targets (Actual output viz. 100% of
the desired performance and same level as
department average)
'-Maintains consistency in the output.
-Challenges the status quo by reviewing current
processes & questioning traditional way of
working
-Suggests new ways to improvise existing
situations / problems or processes
- Shows interest to learn new jobs
- Able to learn new jobs without much difficulty
- Openly accpects developmental feedback for
improvements
- Demonstrates willingness& curiosity to know
new things
-Is able to work on few tasks within the
department, however needs supervision
-Demonstrates some knowledge on few tools /
machinery and work processes
- Able to work in most of the areas in the section /
within the department
- Has knowledge of basic programs and able to
work on various systems in the department
- Uses computer for day to day work situations
without taking any support
- Able to work on menu driven packages with little
support
Above required level
- Always places the team goals ahead of own goals;
regularly makes suggestions to improve team
efficiency.
- Often acts as enthusiastic supporter of team goals.
- Always offers help upon own initiative when
circumstances require it; volunteers to get involved in
tasks outside own current activity for the sake of the
team.
- Always shares relevant or important information
with co-workers; proactively shares own knowledge
and experience; demonstrates willingness to coach
newcomers or co-workers having trouble performing
part of the job.
- Stimulates and encourages positive and
constructive working atmosphere; proactively
resolves conflicts within the team; handles dispute
with tact and diplomacy, without getting distracted by
emotions.
-Capable of training new employees on the primary
subject
-Demonstrates an ability to communicate effectively
with others about current topics, trends, and
experiences in their primary field
-Knows what needs to be done to improve any work
situation or technical issue
-Consistently produces high output and stretches at
all times (Actual output > 100% and exceeds
department average most of the times)
- Over achieves the expected deliverables as
defined.
-Maintains consistency in the output.
-Encourages team members to think "out-of-the-box"
& motivates to break conventional way of working
-Constantly reiviews the situation and looks at
improvising through new methods
-Looks at alternates for executing new methods and
probing right questions independently
- Comes upt with lof of new ideas / suggestions
- Shows lot of interest to learn new jobs and acquire
new skills at ease
'-Seeks opportunity to learn through experience and
expsoure
-Initiates for identifying development actions &
pursues them
-Works on most of the machinery / work processess
comfortably without supervision
-Demonstrates ability to work on multiple tasks
maintaining quality standards/efficiency
- Able to work in most of the areas in the
department / section and is also capable of working
in other departments
- Demonstrates advance knowledge of computer
literacy
-Works indenpendently on all menu driven
programs / software required for the department
- Supports and provides guidance to his / her
colleagues on operation of PCs
BACK TO ASSESSMENT Definition Key actions
POSE Values POSE Values: Adheres to the values of
Sechneider and propogates them with conviction
(Passionate, Open, Adherence to POSE Values (Passionate, Open,
Demonstrates the values in his day to day work
Straightforward, Straightforward, Effective)
life and converstations with external/internal
Effective)
customers
Results oriented - Focussed on delivering
Results & results and make things happen despite facing
Staying focussed on results and striving to deliver what is obstacles / challenges.
Customer required to satisfy internal/external customers Customer First: Ingraines the philosophy of
Orientation
"Customer First" and plans actions accordingly to
achieve the expectations
Ability to plan independently, organize, lead the
team, resolve problems and deliver the desired
Ability to plan indepenently, organize things, lead the team,
results. Sets example by aligning himself /
Leadership resolve problems, commitment to quality & safety standards,
herself with the team goals and demonstrates a
delivers the desired results
sense of "Bias for Action"
Below required level At required level Above required level
- Demonstrates advance knowledge of computer
-Does not demonstrate understanding of the
- Aware and demonstrates understanding of literacy
"POSE Values"
contents of POSE values -Works indenpendently on all menu driven
-Unable to define or spell out POSE Values
- Partially aware but no visible signs of
- Adheres to values and demonstrates the programs / software required for the department
commitment in implementation them. - Supports and provides guidance to his / her
commitment to the values at workplace
colleagues on operation of PCs
-Is aware about the ultimate goal & how it impacts -Highly focussed on results and takes owndership for
-Does not focus on the final outcome / results
the customer; demonstrates in regular meetings, his / her job
- Lacks the drive to demonstrate actions for
converstations - Proactively reaches out to customers and resolves
achieving the defined actions
- Follow through on customer complaints and their complaints & issues
- Not concerned about the outcome of his / her
actions
takes all efforts to address customer complaints -Challenges the status quo for implementing actions
and keep customers updated -Uses collaborate and confronting techniques for
- Does not show concern / interest to know the
-Demonstrates drive and actions to achieved the achieveing results
customer requirements or satisfy the customers
final goal in supervision - Shows urgency in delivering results
-Demonstrates high self-confidence in leading the
- Can only work as part of the team team and takes ownership for the deliverables of the
-Demonstrates few characteristics of leadership
- Not capable of taking initiatives on his own and team
like planning, defining goals, setting expectations
displays the drive for taking charge of things -Commands respect from the members due to
-Needs constant guidance & supervision in
-Unable to contribute to the larger team pupose
driving the team/group
knowledge and ability
-Demonstrates qualities of a team player, - Ability to assign tasks to team members
-Is a self starter but exhibits low confidence in
however, unable to take "calculated decisions / - Influences all stake holders
taking the lead role
risks" for the team -Demonstrates direction to the group whenever
required
 Steps for Appraisal for NMS

1 Mainly three point rating scale against each point of 12 Points

3 = Above required level/ Exceeds expectation

2 = At required level / Meets expectation

1 = Below required level / Below expectation

Pls see proper distribution between rating 3 & 2.

Those who contributes extraordinarily only to be given 3

2 Need to discuss any special training need

3 Need to give feedback to Employee where he has to improve

4 Signature by Manager on Page 2 (Backside)