BSBWOR502 Lead and manage team effectiveness

Develop team cohesion and

facilitate teamwork
Task 2

Image: https://goo.gl/HLfPMW

Prepared by: Weng Yan CHU

Student ID: CBC170110
Prepared for: Mr. Mohamed
Submission Date: 16th /Nov /2018

Weng Yan CHU, Choice Business College

BSBWOR502 Lead and manage team effectiveness

CONTENTS

Section Page No.

1. Introduction 2

2. Case Study 3

3. Part One: Preparing and Planning for the Team Meeting 3

3.1 Reflect on your achievement of team goals: Which goals have you achieved?
Which goals have you not achieved? You may wish to put this in a table. 3
3.2 Identified Issues 4
3.3 Consider possible processes for resolution of team issues. For example, you may
consider leading a brainstorming session, or creating an issues matrix. 4
3.4 Meeting Agenda 5
3.5 Prepare to take notes on issues and solutions and any unresolved issues 5

4. Part Two: Meeting 6

4.1 Achievement of team goals 6
4.2 Positive Feedback 6
4.3 Encouraging team members to contribute to meeting 7
4.4 Playing Roles to resolve Team Issues 7
4.5 Performance Problems and Proposed Solutions 7
4.6 Working with issues during the meeting 8

1. Introduction

Developing strong teams-based in the workplace has become more important for
organisations last days. It is evident how an effective team can help an organisation to

Weng Yan CHU, Choice Business College

BSBWOR502 Lead and manage team effectiveness

achieve incredible results like gains in productivity, innovation and responsiveness to

customer needs. There are some conditions that makes a team effective. Establishing
clear objectives, appropriate leadership, commitment to the team and a supportive team
climate are some of them.

This report will describe a reflection on the achievements of the team goals and an
improvement plan in order to develop team cohesion and facilitating teamwork for the
proposed e-commerce strategy for Apparel Brands Pty Ltd Company.

2. Case Study

Apparel Brands, founded in 1901, is an Australian based manufacturer and distributor of

generic clothing and footwear. The company takes orders from retailers and supplies
retailers with clothing products that have been manufactured to retailers’ specifications.
These clothing products are then sold to consumers under the retailers’ various brands.

Recently, Apparel Brands has found its market share in decline due to a strong Australian
dollar and increased overseas competition. In addition, labour costs are eating into profit
margins. Trends in the Australian textile industry suggest that the company, although it is
in a strong financial position now, will struggle to make a profit within two years.

Company vision: In the next five years, Apparel Brands will establish a range of
innovative and exciting online clothing brands and help secure a future for Australian
clothing manufacturing.

3. Part One: Preparing and Planning for the Team Meeting

3.1 Reflect on your achievement of team goals: Which goals have you
achieved? Which goals have you not achieved? You may wish to put this in
a table.

Achieved Goals To achieve

Weng Yan CHU, Choice Business College

BSBWOR502 Lead and manage team effectiveness

Main milestones in the project plan To improve the relationship between team
members.

The consume of budget on the timeline Cohesion team

Collaborative work

3.2 Identified Issues

Identified Issues in the Team

Displaying negativity or disinterest

Continually arguing against others

3.3 Consider possible processes for resolution of team issues. For example,
you may consider leading a brainstorming session, or creating an issues
matrix.

Group dynamics are unconscious or psychological forces, that influence behaviour and
performance in a team. They are created by the nature of work or different personalities
within the team. Sometimes these dynamics can disrupt work and affect the goals
performance.

The process for resolution our teams issues was having a brainstorming session where as
a leader I promoted and highlighted the importance of listening as a key piece of
communication the best way for the team to show they are really listening is being
attentive, repeating information by paraphrasing the information and revising and
questioning if there is anything not clear.

To motivate members who are not totally engaged It is important to talk with them and find
out what are the real reasons of demotivation and taking on them more challenging and

Weng Yan CHU, Choice Business College

BSBWOR502 Lead and manage team effectiveness

active tasks like taking notes or making presentations. In addition encourage positive
attitudes, remaining calm, allowing everyone to contribute to discussion.

3.4 Meeting Agenda

Meeting Agenda
Location: Meeting room 1.G.05 Pacific Highway
Date: 15/11/2018
Time: 08:30 am to 10:00 am

Agenda details:
1. Discussion of team goals
2. Displaying solutions for negativity or disinterest
3. Finding solutions for continually arguing against others
4. Brainstorming
5. Agreements terms
6. Pacting dates for checking agreements and fixing possibles issues

3.5 Prepare to take notes on issues and solutions and any unresolved issues

As leader, always in a meeting and personal conversation, I try to be aware about the
issues that could be occurring with my team members. I always carry a notebook where I
dispose all the important comments that my team give me. Every single day I ask them
about what issues they are facing and how can I support them.

Weng Yan CHU, Choice Business College

BSBWOR502 Lead and manage team effectiveness

4. Part Two: Meeting

4.1 Achievement of team goals

Achieved Goals Action plan To achieve Action plan

Main milestones in Continue doing the To improve the Planning social

the project plan same so far. relationship activities that allow
between team team members
members. improve the
relationship
between them

The consume of Continue doing the Cohesion team Coaching activities

budget on the same so far. that allow team
timeline members improve
the cohesion
between them

Collaborative work Coaching activities

that allow team
members improve
the collaborative
work between them

4.2 Positive Feedback

Now, in our team everybody participates, communicates, cooperates and support each
other. The performance has improved considerably and we are going to accomplish the
goal by the proposed deadlines. Finally, James and Li deserve compliments for their
commitment to achieve satisfactory the goals.

Weng Yan CHU, Choice Business College

BSBWOR502 Lead and manage team effectiveness

4.3 Encouraging team members to contribute to meeting

As a leader, I have to encourage my team members to participate in all meetings and the
role that I want they perform. As a result of that, I set rules for all the meeting that we will
have. The rules include that every single team member has to participate actively in the
meetings. For me, the collaborators empowerment and show that their opinion is important
is vital in order to achieve the project goals. Even after their meeting is done, they are
invited to continue to contribute. If this is in relation to how to improve staff meetings, the
ownership factor is huge in making it feel like an equal opportunity meeting.

4.4 Playing Roles to resolve Team Issues

As I said before, the collaborators empowerment is important in order to achieve the
project goals. I always try to delegate some key activities with each member team and
also offer my support if they need help in possible issues. Also I give them the autonomy
to take decisions and I encourage them that they feel that they are leaders in their role and
they have all resources for overcoming any drawback that could occur.

4.5 Performance Problems and Proposed Solutions

After the first performance feedback we found that as a team we were facing some issues,
affecting the developing of the main objectives. It is key to inform to the team in a face to
face meeting the performance expectations and expected outcomes in order to encourage
them to keep on track to achieve their goals. Providing coaching sessions the team will
feel supported, they will feel competent and they will learn some value teamwork skills. In
addition encourage positive attitudes, remaining calm, allowing everyone to contribute to
discussion.

Weng Yan CHU, Choice Business College

BSBWOR502 Lead and manage team effectiveness

4.6 Working with issues during the meeting

It is totally normal that team members feel anxious or defensiveness about the meeting.
During the meeting can arise other problems, that requires transparent communication
where every team member express their points of views, then as a team we can find
agreement and provide effective guidance.

Weng Yan CHU, Choice Business College