FRONT OF HOUSE JOB DESCRIPTION

GENERAL RESPONSIBILITIES
 Be on time for your shift and manage appointment/booking systems effectively.
 Be flexible with your schedule, supporting the needs of the nail bar.
 Have complete knowledge and understanding of all services and products while
educating clients in these areas.
 Actively promote H&M beauty range and advise clients on service aftercare.
 Greet customers arriving at the nail bar and provide them with the relevant
information.
 Ensure that clients are handed over to the correct nail technician.
 Answer telephone calls and provide relevant information to clients/head office.
 Confirm all appointments/bookings and re-schedule where necessary.
 Collect cash in exchange of services rendered and tender change to customers.
 Ask customers for feedback on salon’s services and provide assistance with problems
or complaints.
 Count cash at the end of the shift and ensure that cash flow information has been
logged into the salon’s register.
 Manage stock levels and prepare orders.
 Communicate to management any and all occurrences involving staff or guests in the
nail bar that require attention.
 Actively promote the nail bar, treatments, services, sessions and retail, as well as
programs, promotions and/or discounts available.
 Handle clients questions and concerns professionally and courteously.
 Provide accurate, appropriate and immediate responses to all requests by clients
ensuring complete customer satisfaction.
 Possess ability to work without direct supervision.
 Maintain a positive attitude and contribute toward a quality work environment.
 Regularly attend, participate in and support training and staff meetings for the nail
bar.
 Assist in all areas of nail bar operation as requested by management.
 Follow all start of day, and end of day procedures, as outlined by Go Gorgeous
London and H&M.