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  • Situaciones A Bordo

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    DAVID STIVEN TORRES FALLA
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    The document contains summaries of various passenger interactions on a flight: 1) A passenger requests whiskey but is reminded of intoxication policies. 2) A passenger is asked to stop smoking in the bathroom. 3) A crying baby disturbs other passengers but the mother does not want help calming it. 4) A passenger wants to upgrade their meal to first class but is only offered drinks due to lack of availability. 5) A passenger wants to change seats but is unable to due to the flight being fully booked.

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    Original Title

    SITUACIONES A BORDO (1)

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    The document contains summaries of various passenger interactions on a flight: 1) A passenger requests whiskey but is reminded of intoxication policies. 2) A passenger is asked to stop smoking in the bathroom. 3) A crying baby disturbs other passengers but the mother does not want help calming it. 4) A passenger wants to upgrade their meal to first class but is only offered drinks due to lack of availability. 5) A passenger wants to change seats but is unable to due to the flight being fully booked.

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    © All Rights Reserved
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    24 views2 pages

    Situaciones A Bordo

    Uploaded by

    DAVID STIVEN TORRES FALLA
    The document contains summaries of various passenger interactions on a flight: 1) A passenger requests whiskey but is reminded of intoxication policies. 2) A passenger is asked to stop smoking in the bathroom. 3) A crying baby disturbs other passengers but the mother does not want help calming it. 4) A passenger wants to upgrade their meal to first class but is only offered drinks due to lack of availability. 5) A passenger wants to change seats but is unable to due to the flight being fully booked.

    Copyright:

    © All Rights Reserved
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    of 2

    BORRACHO

    pax: tinton

    FA:good morning sir, how can I help you?

    Pax: Could you please bring me a whiskey

    Fa: perfect gentleman but you did not prefer to have tea or coffee

    pax: no madam

    fa: sir, remember that the national authorities do not allow the passengers to arrive in a state of
    intoxication.

    pax: thank you

    HUMO EN BAÑO

    Fa: sir, the smoke signal was activated, I remind you that for flight safety it is not possible to smoke
    inside the plane, I request that you return immediately to your chair

    BEBE LLORANDO

    disgusted pax: miss can you tell that lady to calm the baby

    tcp: excuse me sir, in a moment I control the situation

    tcp: lady need help?

    tcp: you want help with the baby?

    pax: I don't want help, I can alone

    later the baby won't stop crying

    tcp: could you calm the baby madam please and if she needs help tell me

    pax: ok
    CAMBIO DE COMIDA

    pax: miss I want to change my food for first class

    tcp: sir at the moment you can not make a change of food, but I can offer you an additional drink

    pax: no, I want the other food

    tcp: at the moment I have no availability, if you like I can offer you something additional or you can
    make use of the entertainment systems

    pax: ok, I want a drink

    tcp: Perfect sir, give me a moment

    pax: thank you

    CAMBIO DE SILLA

    cambio de silla vuelo full: I'm afraid that won't be possible

    PAX: Why

    F.A: because the flight is complety full

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