BaristaTrainer TeachingModel Print A4

Barista Trainer
Teaching Model Module
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© 2013 Starbucks Coffee Company. All Rights Reserved. For internal use only. Updated January 2013
Welcome to the Barista Trainer:
Teaching Model Module
During the last lesson, you learned some

key principles to effectively train new
baristas. In this lesson you will be
introduced to the process of training
new baristas.
After you complete this lesson, you will
be able to:
 Describe why Starbucks uses a teaching
model.
 Use the Teaching Model.
A consistent experience requires
a
consistent approach
In order for new baristas to deliver the Starbucks Experience

to our customers consistently, it is important that each new
barista receives the same training. To do this, Starbucks
uses a teaching model.
The Teaching Model will help you consistently train new

baristas by providing a simple, repeatable process for
training any skill.
By using the Teaching Model, you ensure that your new
baristas will remember the majority of what you teach them.
View the slider below as you turn the pages to discover how
…
Learners generally remember
10% of what they READ
20% of what they HEAR
30% of what they SEE
50% of what they HEAR and
SEE
70% of what they SAY
90% of what they HEAR, SAY
and DO
The Teaching Model Explained
The Teaching Model uses saying, hearing and doing during
training to help new baristas remember what they learn and
to put it into action quickly.
The Teaching Model is made up of four easy steps.
The PREPARE step of the Teaching Model helps you create an

effective learning environment for your new barista. This is
done before you tell the barista any information or
demonstrate any skills. During PREPARE you…
1. Put the learner at ease, and encourage
questions.
2. Assess the learner’s prior knowledge.
3. Tell the learner what you will teach.
4. Tell the learner why it is important.
For example:
You are training Michelle to use the Point of Sale

(POS) system. You tell her that in the next two hours
you will teach her how to operate the POS system. You
also emphasize that she is welcome to stop you at any
point if she has any questions.
You know that Michelle has had experience working in a

small café, so you ask her to tell you what she knows
about using a POS system.
The PRESENT step of the Teaching Model allows you to

demonstrate the skill you are teaching to your new barista.
During PRESENT you…
1. Demonstrate the skill while saying the step numbers,

Major Steps and total number of steps.
2. Demonstrate the skill again, while saying Major Steps,
Key Points and Reasons Why.
3. Provide enough information to complete the skill
without overwhelming the barista.
4. Provide additional tools or job aids, as needed.
For example …
You are teaching Juan how to steam milk during Espresso

Bar Basics. First, you show Juan the Major Steps (pour
milk, aerate milk, auto steam milk and sanitize wand)
for steaming milk. Be sure to say the step numbers and
total number of steps.
Next, you demonstrate how to steam milk again, while

saying the Major Steps, Key Points and Reasons Why (for
example, start the steam wand in the bottom of the
pitcher for safety). Before you let Juan practice, you
ask if he has any questions about steaming milk.
The PRACTICE step of the Teaching Model allows your new

barista to practice the new skill you have just demonstrated.
During PRACTICE you…
1. Ask the learner to demonstrate the skill without saying
anything. Provide redirecting feedback as necessary.
2. Ask the learner to demonstrate the skill again, while
saying the step numbers and Major Steps.
3. Ask the learner to demonstrate the skill a third time,
while saying the Major Steps, Key Points and Reasons Why.
4. Continue practicing until the learner can demonstrate the
skill correctly.
5. Provide reinforcing and redirecting feedback throughout
all
© 2013 Starbucks theAll steps.
Coffee Company. Rights Reserved. For internal use only. Updated January 2013
For example …
You are teaching Nathan how to make blended beverages.

Because you just demonstrated to Nathan how to make the
beverages, you now let him practice.
The first time, Nathan correctly demonstrates all of the

steps to prepare the blended beverage. The second time,
Nathan adds too much ice and makes the beverage too thick,
so you provide redirecting feedback. His third beverage is
perfect, so you provide reinforcing feedback and ask him if
he has any questions before moving on.
The FOLLOW UP step of the Teaching Model helps you conclude

the training session with your new barista. During
FOLLOW UP you…
1. Ask the learner for any remaining questions, and provide

answers.
2. Tell the learner where to go for support.
3. Check in with the learner as he/she performs on-the-job.
4. Provide reinforcing and redirecting feedback as
necessary.
For example …
You just finished training Jami on her last Espresso

Bar module. You ask Jami if she has any remaining
questions and inform her that any of the shift
supervisors are available for help, if necessary.
That is all there is to the Starbucks Teaching Model.

By using this model with every barista you teach, you
can ensure that your baristas will be able to deliver
the Starbucks Experience to our customers.
Congratulations!
You have finished this
lesson.
Use the Teaching Model to be an

effective barista trainer. Remember,
as a barista trainer, you play an
important role in the overall success
of not only your store, but the entire
company!

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Barista Trainer

Teaching Model Module

During the last lesson, you learned some

In order for new baristas to deliver the Starbucks Experience

The Teaching Model will help you consistently train new

The Teaching Model is made up of four easy steps.

The PREPARE step of the Teaching Model helps you create an

You are training Michelle to use the Point of Sale

You know that Michelle has had experience working in a

The PRESENT step of the Teaching Model allows you to

1. Demonstrate the skill while saying the step numbers,

You are teaching Juan how to steam milk during Espresso

Next, you demonstrate how to steam milk again, while

The PRACTICE step of the Teaching Model allows your new

You are teaching Nathan how to make blended beverages.

The first time, Nathan correctly demonstrates all of the

The FOLLOW UP step of the Teaching Model helps you conclude

1. Ask the learner for any remaining questions, and provide

You just finished training Jami on her last Espresso

That is all there is to the Starbucks Teaching Model.

Use the Teaching Model to be an

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