Professional Documents
Culture Documents
By :
International Management
Faculty of Economic
2021
1. Activity
General Impression :
Customers order drinks
Customers buy food
The customer does the
job
Customers smoke
Customers chatting
Customers take pictures
Customers play mobile
games
Baristas make coffee
The cashier prepares
food
Cashier stands by
waiting for customers
Staff tidy up food and
beverage shelves
The clerk clears the
table
Employees maintain
health protocols
A parking attendant
manages the parking lot
2 Environment:
Highway
Bathroom
Garden
Sunset
Smoking Area
Non-smoking area
Plants & trees
KULO coffee
Muaro
3. Interaction
Customers order drinks
from baristas
Customers pay for food
and drinks to the cashier
Staff deliver food and
drinks to customers
Customers chatting with
other friends
Customers ask for wifi
codes with employees
Parking attendants
collect payment parking
for visitors
Customers do group
discussion with their
group
Baristas chatting among
fellow baristas
4. Object
Tables
Chairs
Outlet
Lights
Stairs
Food shelves
Cashier
Coffee makers
Oven
Thermos
Hand sanitizer
Thermo gun
Motorcycle
Cars
Laptop
Snacks, bottles and
canned drinks
Tissue box
Apron
Speaker
TV
Tap cash
Menu board
Refrigerator
AC
Trash cans
5. Users
Customers (ages 16 -
50)
Baristas (ages 20 - 25)
Staff (ages 20 - 25)
Parking attendants (ages
40 -50)