Professional Documents
Culture Documents
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EMERGENCY RESPONSE TEAM DEPUTY MANAGER (ERTDM) 25
MEDICAL STAFF 27
FACILITY SECURITY MANAGER 27
RESCUE STAFF 27
PROCEDURES 28
ERP 1 - Emergency/Incident Reporting Procedure 29
Description 29
Emergency/Incident Reporting Procedure Steps 30
ERP 2 – General Emergency & Fire Evacuation Procedure 31
Description 31
General Emergency & Fire Evacuation Procedure Steps 31
ERP 3 – Bomb Threat Procedure 33
Description 33
Bomb Threat Procedure Steps 33
ERP 4 – Medical & First Aid Procedure 34
Description 34
Medical First Aid Steps 34
APPENDICES 35
A1 – Fire Evacuation Assembly Areas 35
A2 – Primary and Secondary Escape Routes & Assembly Area 35
A3 – Floor Plans 35
A4 – Emergency Supplies 35
FORMS 36
F1 – Initial Incident Report 36
F2 – Incident Assessment Form 37
F3 – Personnel Accounting Form (Headcount Form) 38
F4 – Version Change Control 39
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Abbreviations
BCP Business continuity plan
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Definitions
Executive Senior management member who approves and
Sponsor provides full support for the development and
implementation of the organization’s business
continuity program
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About This Plan Template
This emergency response plan (ERP) template is one in a series of templates designed to provide
comprehensive, practical, and structured guidance to those responsible for developing an
emergency response plan and other related business continuity plan documents. This ERP
template contains a recommended structure, outline, and contents for a typical emergency
response plan document consistent with external authorities and responders and may be
customized and tailored to suite your organization’s specific emergency response requirements.
For the purpose of this plan, the crisis response phase has been defined as the overall phase
during which a crisis situation or disaster occurs. During the crisis response phase, several sub-
phases occur, namely, an emergency response phase, management response phase, and a
business area response phase.
During each phase one of several business continuity plan documents are utilized. The diagram
below depicts the crisis response sub-phases and plan documents associated with each sub-phase:
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This business continuity plan follows a phased approach as a response to a disaster or disruptive
event. The Garden Plaza Mall business continuity plan consists of several plan documents as
follows:
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Introduction
This Garden Plaza Mall Fire and Disaster Contingency Plan contains predetermined guidelines
and procedures to ensure the safety, health, and welfare of staff, and an immediate response to an
emergency or disaster situation. An emergency is any disruptive or harmful event that endangers
people, environment, or an organization’s property and assets. Emergencies can be small, as in a
fire contained by employees using fire fighting equipment, or large, as in a disaster resulting
from an earthquake or a tornado. Example emergency events are:
explosion
overheated equipment
airplane crash
chemical spill in particular area
fire
pandemic
loss of power
damage to building
loss of power
damage from chemical spill
smoking in building
earthquake
disaster in neighboring company facility
storm
disgruntled employee
power generator failure
A contingency plan deals with the immediate physical effects of a disaster and is used as an
initial response. The contingency plan is closely associated with the business continuity plan.
The purpose of the business continuity plan is to ensure a prompt and efficient recovery of
essential business operations.
Contingency Policy
Purpose
Garden Plaza Mall is committed to safeguarding the interests of shareholders, clients, customers,
and vendors in the event of an emergency or business disruption. Garden Plaza Mall has
therefore established a comprehensive organization-wide business continuity program to protect
staff, safeguard corporate assets and environment, and to ensure continuous availability of its
products and services. To support the business continuity program, Garden Plaza Mall
recognizes the need for an emergency response capability and provides this corporate emergency
response policy as part of the overall organization business continuity program policy.
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Scope
This contingency policy applies to all Garden Plaza Mall business facilities and locations.
Garden Plaza Mall shall define, approve, and implement an emergency response plan which
includes essential activities, procedures, and tasks necessary to ensure an effective response.
Staff responsible
Garden Plaza Mall business continuity and recovery teams have the responsibility to know this
policy and understand and adhere to the standards and procedures established in this policy.
It is the responsibility of all staff to be aware of their departments and/or business unit’s business
continuity plan and its associated documents.
Violations
Any employee and/or contractor or service provider found to have violated this policy may be
subject to legal actions such as termination.
Contingency Plan
Purpose
The purpose of the contingency plan is to:
2. Reduce the likelihood that the business continuity plans are invoked
Objectives
The primary objective of the emergency response plan is to protect life by:
1. preventing injury;
2. providing shelter; and
3. evacuating the premises.
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1. mitigate the threat of an emergency or disaster situation;
2. control and terminate the emergency or incident as quickly as possible;
3. prevent a minor incident from becoming a major disaster;
4. familiarize all members and staff with procedures;
5. protect environment;
6. protect company assets;
7. determine unsafe hazardous conditions and contaminations; and
8. minimize impact to business.
Assumptions
This plan has been developed with the following assumptions:
All threats will be treated as genuine, until the incident investigation and assessment
prove otherwise;
The Emergency Response Team will be comprised of sufficient number of staff to ensure
a satisfactory turnout in the event of an emergency.
Scope
The scope of this plan is the Garden Plaza Mall facility/site located at Garden Villas Santa Rosa,
Lucero Street corner Main Road, Barangay Labas, Santa Rosa City, Province of Laguna.
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Business Continuity Plan Documents & Crisis
Response Phase
For the purpose of this plan, the crisis response phase has been defined as the overall phase
during which a crisis situation or disaster occurs. During the crisis response phase, several sub-
phases occur, namely, an emergency response phase, management response phase, and a
business area response phase.
During each phase one of several business continuity plan documents are utilized. The diagram
below depicts the crisis response sub-phases and plan documents associated with each sub-phase:
In this phase, emergency response plan procedures, tasks, and forms are used; the
business continuity coordinator and other members of the crisis management team are
alerted; and evacuation occurs and/or the incident is contained.
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2. Management Response Phase
In this phase, the crisis management team manages and coordinates all site recovery
activities. This phase begins after the initial response is received by the crisis
management team. The site crisis management plan (SCMP) is the main document used
during this phase.
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Emergency Response Plan High-level Process Flow
During the emergency response phase and site crisis management phase, the Crisis Management
Center will be opened and CMT team members will gather to determine if a disaster is to be
declared. The following diagram illustrates the relationship between the ERP, SCMP, and the
Business Area Recovery Plans:
The following process flow describes example high-level steps and actions conducted during the
ERP phase. Activities in the plan start whenever there is a threat of disaster or an actual
emergency situation.
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ERP Sub-phases
The ERP phase is divided into the following sub-phases:
There are numerous events that can trigger the activation of the emergency response plan. Some
examples of these events are:
The level of response will vary with each incident and there may be limited action, or a full
response involving all team members and authorities.
The emergency response plan is designed to be executed prior to the execution of other business
continuity plan documents; however, other plans such as the site management plan may be
executed in parallel.
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What actions have been taken
This form shall be delivered to the ERT Leader, Senior Management member, or other ERT
Member.
Fire Evacuation
Bomb Threat
Chemical Spill
[Other Procedures for Company XX]
The ERT Leader shall ensure safety of personnel by ensuring appropriate evacuation procedure
is followed.
The actual assessment assigns an incident severity level to the current situation such as low,
medium, and high. Based on this assessment, other actions such as escalation may take place.
The severity level may be based on extend of injury, possibility of containment, or other
scenarios specific to your organization. Example severity levels are described below:
Low – incidents considered as low priority do not involve injury; can be contained easily,
and not likely to progress. In this severity level, the incident should be closely monitored
to ensure it does not progress.
Medium – incidents considered medium priority involve minor injuries; may not be
easily contained, and have a chance of progressing. Further action and follow up may be
necessary such involving some members of the ERT and alerting public authorities.
High – incidents considered as high priority involve injuries major; are not easily
contained, and have a high probability progressing. Further action and follow up is
required such as involving entire ERT and alerting and engaging public authorities.
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The incident is escalated based on results of the Incident Assessment Report which assigns an
Incident Severity Level to the incident. The escalation serves the following purpose:
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Emergency Response Team Structure, Roles, and
Responsibilities
An emergency response team is generally responsible for:
personnel evacuations,
internal rescue operations,
medical assistance, and
incident containment
Below is an example of a typical emergency response team, its members, and their roles and
responsibilities. Note that this example team may not reflect your organization’s emergency
response needs and therefore you should modify this structure as necessary:
Security Guard
Provides support to ERT during incident
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Assist during evacuation
Controls access to facilities
Medical Staff
Responsible for providing immediate medical first-aid assistance
Makes recommendations based on information received from rescue operators
and from health authorities
Rescue Staff
Personnel specially trained in search and rescue operations
Work closely with fire and ambulance departments
Coordinate and liaison with external search and rescue
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Emergency Response Contact Information
Emergency Response Team
Emergency Response Team
Team Assistant /
Function Work # Home # Cell # Email
Member Secretary
Emergency
Response Team
Leader (ERTL)
Emergency
Response Team
Deputy Manager
(ERTDM)
Facility Security
Manager
Security Guard
Fire Warden –
Floor/Area 1
Rescue Staff
Member
Medical Staff
Member
Business Area
Manager
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Emergency Response Team – Alternates
Emergency Response Team - Alternates
Team Assistant /
Function Work # Home # Cell # Email
Member Secretary
Emergency
Response Team
Leader (ERTL)
Emergency
Response Team
Deputy Manager
(ERTDM)
Fire Warden –
Floor/Area 1
Rescue Staff
Member
Medical Staff
Member
Business Area
Manager
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Emergency Response Team – Supporting Contacts
Emergency Response Team - Supporting Contacts
Regulatory
Contacts
Response
Contractors
Equipment
Rental
Emergency Pack
Provider
Protective
equipment
supplier
Police
Fire
Ambulance
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Emergency Response Team Tasks and Activities
Below are example responsibilities and tasks to be performed in the event of an emergency. Note
that these are general tasks for each ERT member and may be modified to suite your
organization’s needs.
□ At Emergency Site:
Assess Situation
□ Call Public Authorities
□ Follow Emergency Procedures
□ If fire, follow General Emergency and Fire
Evacuation Procedure
□ If injuries, follow Medical/First Aid Procedure
□ If bomb threat, follow Bomb Threat Procedure
□ Open CMT
□ Ensure plans are available for everyone
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□ Work with CMT members (brief CMT Leader and
provide status information)
□ If external response required: coordinate and liaison
with public safety authorities
□ If internal response only: manage incident by:
Containing incident;
Monitoring situation and developments;
Preventing further injuries.
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Emergency Response Team Deputy Manager (ERTDM)
□ At Emergency Site:
Assess Situation
□ Call Public Authorities
□ Follow Emergency Procedures
□ If fire, follow General Emergency and Fire
Evacuation Procedure
□ If injuries, follow Medical/First Aid Procedure
□ If bomb threat, follow Bomb Threat Procedure
□ Open CMT
□ Ensure plans are available for everyone
□ Work with CMT members (brief CMT Leader and
provide status information)
□ If external response required: coordinate and liaison
with public safety authorities
□ If internal response only: manage incident by:
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Containing incident;
Monitoring situation and developments;
Preventing further injuries.
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Medical Staff
ERP Team Member: Medical Staff – Doctor/Nurse
Rescue Staff
ERP Team Member: Rescue Staff
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Procedures
Apart from the aid of public authorities, such as the police, fire, and ambulance services, and the
direction of the Crisis Management Team (CMT), [Company XX]’s emergency response plan is
the key internal emergency response in a crisis situation. Since a quick response is necessary in
a crisis situation, the teams responsible for the following procedures must react without delay
and without waiting for instructions from the Crisis Management Team.
The emergency response plan will ensure the following procedures are in place:
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ERP 1 - Emergency/Incident Reporting Procedure
Description
During a potential emergency or actual disaster situation, it is to the responsibility of ALL on-
site personnel including employees, management staff, contract personnel, and visitors to report
the incident.
explosion
overheated equipment
airplane crash
chemical spill in particular area
fire
pandemic
loss of power
damage to building
loss of power
damage from chemical spill
smoking in building
earthquake
disaster in neighboring company facility
storm
disgruntled employee
power generator failure
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Emergency/Incident Reporting Procedure Steps
If you detect a potential emergency situation, take the following steps. Note, this is a sample
procedure. The steps listed below may not accurately apply to your organization:
6. Evacuate Area:
For example, if fire, use General Emergency & Fire Evacuation
Procedure
For example, if bomb threat, use Bomb Threat Procedure
7. If injuries:
Ensure that you are safe and will not injure yourself
Use Medical & First Aid Procedure
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ERP 2 – General Emergency & Fire Evacuation Procedure
Description
This procedure provides guidelines for evacuation. Consider the following during an evacuation:
Assist others. For example, consider the needs of people with disabilities
Outside Temperatures
Where to evacuate to. For example, evacuate to a safer place, not into danger
Priority should be given to safety of staff and public. In general, you should ensure:
8. Remain calm
12. Alert the Emergency Response Team Leader and Facility Security Manager
13. Do not take valuable objects that hinder or block the evacuation routes
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If you ARE a floor warden, follow Floor Warden Evacuation Procedure:
(You are responsible for your assigned area)
If this is a fire:
1. If safe to do so and condition permit, contain fire by ensuring all doors are closed
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ERP 3 – Bomb Threat Procedure
Description
Most incidents involving a bomb or explosive substances are not legitimate. However, because
of the potential for harm, these threats are treated seriously. Note that a bomb threat may be
received by either phone or through a written note or letter or by detecting a package on the
premises.
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ERP 4 – Medical & First Aid Procedure
Description
An adequately trained staff and a quick response are the most important elements when medical
aid is to be provided.
If possible, prevent further injury, especially if the head or neck are involved
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Appendices
A3 – Floor Plans
A4 – Emergency Supplies
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Forms
F1 – Initial Incident Report
Contact Information
Date:
Time:
Contact Name:
Emergency Details
Problem Description:
Personnel Injuries:
Property Damage:
Date:
Time:
Name:
Phone Number:
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F2 – Incident Assessment Form
The actual assessment assigns an incident severity level to the current situation such as low,
medium, and high. Based on this assessment, other actions such as escalation may take place.
The severity levels may be based on extend of injury, possibility of containment, or other
scenarios specific to your organization. Example severity levels are described below:
Low – incidents considered as low priority do not involve injury; can be contained easily,
and not likely to progress.
Medium – incidents considered medium priority involve minor injuries; may not be
easily contained, and have a chance of progressing.
High – incidents considered as high priority involve injuries minor or major; are not
easily contained, and have a high probability progressing.
Recommendations/Notes::
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F3 – Personnel Accounting Form (Headcount Form)
Visitors
Total
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F4 – Version Change Control
Version control is required in order to maintain integrity and cohesion of this document. The
Document Manager should be the only person to approve and authorize changes and distribute
revised versions.
To reduce the risk that an old version is used, the Document Manager should collect all copies of
old versions before distributing new ones. This document shall not be photocopied. Additional
copies should be obtained from the Document Manager.
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