A D H I AT M A N U G R A H A N TO

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A L L A N Y U D A PAT R I A L A I W I E
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A S T R I D I TA F E R A N Y GROUP 4
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F E N N Y F E B R I A N I TA Z
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 CASE STUDY :
BRIDGING THE TWO WORLDS
THE ORGANIZATIONAL DILEMMA
 AEC
CASEOFFICE
OVERVIEW
MANAGEMENT

SHOP FLOOR
EMPLOYEES
WHAT CAUSED THIS?
In General :
Management and shop level employees were
not accustomed to have a direct
communication;
Management only issues orders and demands’
Management never invited shop level
employees to daily meetings, unless there was
a specific problem;
Management had separate washrooms,
separate lunchrooms, etc.
Communication was build using complex
memos, which leads to miss-understanding.
SHOP EMPLOYEE VERSION
SCHEDULE!!!
ORDERS!!
DEMANDS!!

OFFICE
MANAGEMENT
SHOP FLOOR
EMPLOYEES
MANAGEMENT VERSION
THE SHOP
TONY’S
LEVEL
LANGUAGE
EMPLOYEESIS
DIDHARSH
A GREAT
JOB....
THE AUTHOR
THE RESULTS OF THE NEW
APPROACH
Improvements in Scheduling of Jobs;
Efficiency in manufacturing;
Reduce of waste;
*the greatest contributor was the shop level
employee.
+ Calculation & Track Inventory
Better Planning and Forecasting;
Reduce the new order turnarounds.
 AFTER ALL MY
JOHN’S REALLY
EFFORTS AND WORK,
GOOD, WE SHOULD
YOU GUYS
JOHN, SENDING
I’LL SEND YOU
PROMOTE HIM. IT
THAT’S A GREAT
MEFOR
FORTRAINING
TRAINING
WOULDIDEA!BE GOOD IF
SEMINARS?
SEMINARS.
HE RECEIVE THE NEWS
SO, AM I NOT GOOD
FROM YOU DIRECTLY.
ENOUGH FOR YOU?
PROBLEM IDENTIFICATION
1. Lack of communication between top level management
and employee.
 George and John “cold war” make no direct communication between them
and every memo George made way too complex and too long
 Top level management never include floor employee on board meeting, no
chance to give insight from floor side

2. There are big gap between each role especially between

management and floor employee, different social habit such
as manager only talks with manager (separate lunch room,
separate office, separate washroom)

3. Complacent attitude towards better communication

4. There are some employee that have negative attitudes

towards everything that happen in the office (harsh
language that create demoralizing between employee)
PROBLEM ANALYSIS

ANALYSIS :
VALUE CONFLICTS
ATTITUDE
MAJOR CORRELATES & CONSEQUENCES
OF JOB SATISFACTION
COUNTERPRODUCTIVE WORK BEHAVIOR
VALUE CONFLICTS

INTRAPERSONAL
CONFLICTS

Harsh language
A lot of other employees were
offended
VALUE CONFLICTS

INTERPERSONAL
CONFLICTS

Confrontation
Leads to bad communication
No respect
VALUE CONFLICTS

INDIVIDUAL-
ORGANIZATION
VALUE CONFLICTS
Memo’s
again…..
No direct communication
Demoralization
Pressure only, no Compliments
ATTITUDE
According to the nature of attitudes theory, if
someone has a positive/negative attitude about
something, it will influence his/her behavior.
Overall attitude toward someone or something
is a function of the combined influence of all
three components; affective, cognitive and
behavioral components.
 Let’s talk
What? I’m
I’m Upset
using
not good
ATTITUDE Memos
enough??

AFFECTIVE
COGNITIVE
BEHAVIORAL
MAJOR CORRELATES &
CONSEQUENCES OF JOB
SATISFACTION
Motivation
Job Involvement
Organizational Citizenship Behavior
(OCB)
Withdrawal Cognitions
Perceived Stress
Job Performance
COUNTERPRODUCTIVE WORK
BEHAVIOR
 John feels that George didn’t treat him well and
confront each other in majority of their conversation.
John became underperformed because of the negative
situation at office and his conflict to George. John
always sees negative things even for positive feedback.
 Tony always swearing and offend other people at the
office by his language, mainly because he never see
thing positively. All things in the office he sees it
negatively.