Gerry’s dnata Introduction

Apr 2021

Welcome
ABOUT US

In 1993, Gerry’s Group & dnata joined hands for the first
time in Pakistan as "Gerry’s dnata“, today it is the largest
ground handler in Pakistan

Since the joint venture it has ramped up its scale of

operations in Pakistan and is now present at
KHI/LHE/ISB/PEW/MUX/UET/LYP airports. At present
Gerry’s dnata offers a wide range of Ground and Cargo
handling services to scheduled and non-scheduled
airlines.

Over 3 decades of operations Gerry’s dnata has developed

an admirable reputation as the preferred service provider
in Pakistan. Aside from our industry leading standards in
Cargo, Logistics and Passenger Services, we also set the
standards in Other Airport Services, such as Training and
Innovative services.
Group Structure & Services

DUBAI AIRPORT OPERATIONS

GOVERNMENT OF DUBAI

INTL. AIRPORT OPERATIONS

INVESTMENT CORPORATION OF DUBAI (ICD)

TRAVEL SERVICES

OTHER ICD COMPANIES THE EMIRATES GROUP IN-FLIGHT CATERING

Gerry’s dnata leadership structure

Vice
President

Company
Head of Head of Manager
Head of Head of Cargo Head of Head of HSE & Secretary/ Head of Supply Head of HR &
Business Ground Project
Commercial Operations Security Quality Head of FIN & Chain & IT Legal
Development Services Development
ADM
Pakistan Operation

Ground and Cargo operations at 7 stations

UET, MUX, and LYP added in 2015
Market share : 70%
On-time & safe departures 2019/20: 99.9%
Total Pax handled 2019 : 6.5M+
Total Cargo tons handled 2019/20 : 150,000+
Gerry’s dnata ACCREDITATION

 ISAGO – KHI certified in 2019

 ISO 9001:2015 - Quality Management Systems
 ISO 14001:2015 - Environment Management
System
 RA3 - First RA3 certified ground handler in
Pakistan. 1st approved GHA in New ISB airport
awarded 24th June 2018.
IATA Ground Handling Partnership 2020
ISO 9001-2015 and ISO 14001-2015
Approved Regulated Agent (RA3) - KHI
Approved Regulated Agent (RA3) - LHE
Approved Regulated Agent (RA3) - ISB
Approved Regulated Agent (RA3) - MUX
Gerry’s dnata & dnata Intl
AWARDS

Best Cargo Handling Operations

By GHI Pride of Ground Handling Awards 2019

Ground Handler of the Year

by Air Cargo News 2014, 2015, 2016 & 2017

Best Cargo terminal Operator – (Europe)

by Asia Cargo News 2016 & 2017

Ground Handler of the Year (Worldwide)

by Air Transport News 2014

Outstanding Performance in 2016

Award by flydubai
Voted Ground
handler of the year
Outstanding Contribution for MENA
Appreciation by DHL for the 5th
Consecutive
Year by Air Cargo
Airlines handled across Pakistan
 Our market share is a testament to our value of
delighting customers Gd
Gd won
won EY,
EY,
PC
PC
Air
Air China,
China, Taban
Taban Air,
Air, Gd
Gd won
won 6S,
6S, (Jun-Aug
Gd
Gd won
won Kam
Kam Air
Air (Jun-Aug Gd
Gd won
won UL
UL
Fits Air and new
Fits Air and new CZ
CZ &
& J9
J9 2020)
(Nov
(Nov 2016)
2016) 2020) (Apr-2021)
(Apr-2021)
remote
remote stations
stations (Jun-Oct
(Jun-Oct
Q2 2018)
2018) Gd
Gd won
won J2,
J2, Gd
Gd won
won VS
VS
Q2 2015
2015 –– Q3
Q3 -2015
-2015 Gd
Gd won
won SV
SV
GD
GD lost
lost WY
WY Gd MS, XC
MS, XC (Nov-
(Nov-
Gd
Gd Lost
Lost EY
EY GD Gd won
won SV
SV CGO & EY
CGO & EY
to
to RAS
RAS GD won
won TK
TK Gd
Gd won
won (July (Mar-May
(Mar-May 2020)
2020)
(May
(May LHE Somon (July 2016)
2016) CGO
CGO (Oct-
(Oct-
(Oct
(Oct 2013)
2013) LHE Somon Air
Air Nov 2020)
2020)
70% 2006)
2006) (Dec Nov 2017)
2017)
(Dec 2013)
2013) (May
(May 2016)
2016)

60% Gd
Gd lost
lost UL
UL to
to RAS
RAS
Somon
Somon Air
Air at KHI, LHE
at KHI, LHE
CX
CX suspended
suspended suspended
suspended (Oct
(Oct 2017)
2017)
50% (Jul
(Jul 2014)
2014) (Aug
(Aug 2016)
2016)
RAS
RAS Won
Won EY,
EY, QR
QR and
and GF
GF SAPS
SAPS won
won flynas
flynas
(2006 – 2008)
(2006 – 2008) flynas
flynas flynas
flynas commences
commences
40% (April
(April 2014) (Feb
2014) Suspended
Suspended SAPS
SAPS won
won (Feb 2018)
2018)
SAPS (Oct
(Oct 2014)
2014) SV
SV MUX GH
MUX
SAPS lost
lost QR
QR &
& GF
GF GH
BA
30% (Jan
(Jan 2017)
2017) BA resumed
resumed Ops
Ops
(Jul
(Jul 2019)
2019)

20% PIA
PIA lost
lost CZ
CZ
to
to Gd
Gd
(Jul
(Jul 2018)
2018)
10%

PIA Shaheen0%
Airport Services
05

08
20

RAS Gerry's dnata

09
20

10
20

11
20

12
20

13
20

4
20

-1

-14

5
Q1

-1

5
Q2

-1

-16
Q3

6
Q4

-1

7
Q2

-1

7
Q3

-1

7
Q1

-1

8
Q2

-1

9
Q4

-1

9
Q2

-1

0
Q1

-2

0
Q2

-2

0
Q2

3-2

1
Q2

-2
During COVID-19 crisis, several esteemed partners
chose to acquire our services
Experts in Aviation Security
Dedicated team of 100+ personnel trained and certified in
Aviation Security, Ramp Safety, Dangerous Goods Regulation,
Human Factor

Aircraft Security Coverage:

o Security coverage at baggage segregation
o Escorting of arrival and departure baggage to/from aircraft
o Aircraft holds monitored by security staff
o Body frisking of ramp staff

Regular information to customers / staff about potential threats

and incident / accident reporting

Conducting regular Audits / Inspections / Test / Surveys of

Company’s Tangible Assets

Security provision to evacuate operating crew from airport in

case of any incident / threat
Milestones
Achieved in 2019
ISAGO Certification – First GHA in Pakistan!
ISAGO Certification – First GHA in Pakistan!
ISAGO Certification – First GHA in Pakistan!
ISAGO Certification – renewed for the 2nd time!
Honorable dignitaries toured and appreciated the state of the
art Phoenix import cargo warehouse

US Consul General H.E. Robert Silberstein is being presented with a token of appreciation
by Group Managing Director Mr. Akram Wali Muhammad
Honorable dignitaries toured and appreciated the state-of-the-
art Phoenix import cargo warehouse

Minister to Aviation Mr Ghulam Sarwar Khan during product briefing and photo opp with Gerry’s dnata team
 BEST CARGO HANDLING OPERATION

Ground Handling International Conference, 5th November 2019 – AMS: “The team have risen like a phoenix out
of the flames after a heartbreaking terrorist attack. They have built a world-class facility combined with great teamwork in
a fitting riposte to the terrorist attackers who tried to destroy them. In doing so they embody the ‘can do’ spirit of cargo
and are worthy winners.” Read more
Ground handling
services
 *GHA accountable performance metrics for 2019/20

Our expertise in GH Operations 2019/20

Ground time in minutes saved for KHI, LHE & ISB

29,944

Safe and timely departures of aircraft for all carriers

handled, including ME carriers.
99.9%

Inbound and outbound pax handled across Pakistan.

6.5 M+
Weekly flights handled in 07 stations (pre-COVID19)

121

70
65

21 23 21

KHI LHE ISB MUX PEW UET LYP

Introduction to
Gerry’s dnata Lounge

an extension of
marhaba Lounges DXB
Premier Lounge at JIAP
Premium quality of food & beverage is served by leading
Global airline catering service provider Gate Gourmet

Dedicated chefs perform check & balance of supply and

demand on shift basis to ensure that the quality of edibles is
thoroughly maintained

Internet, Phone & Fax availability

Reading area: ample supply of newspapers and magazines

Entertainment: Relaxation zone, Children’s play area and

The Silent room (Smoker’s Lounge)

Dedicated elevator system

Gerry’s dnata Lounge

In Pictures
Corridor view
Reception
Lounge view
Dining area
Main sitting area
Relaxation zone
Relaxation zone
Business Centre
Children’s area
The Silent room (Smoker’s
lounge)
Cargo handling
services
Cargo profile at main stations
New Phoenix Import Cargo warehouse at KHI is equipped with state of the
art Automated Storage and Retrieval System (ASRS)

First RA3 certified Ground handler in Pakistan and only RA3 certified in MUX

KHI, LHE & ISB Import cargo facilities are expanded at:
125,000 sq. ft.
95,000 sq. ft (undergoing expansion)
70,000 sq. ft.

Annual Tonnage handling at:

KHI = ~80,000 tons
LHE = ~44,000 tons
ISB = ~33,000 tons

All facilities handling capabilities include Dry, Perishable, Mail, VAL, ICG,
DG.
New cargo warehouse at KHI

 Total storage capacity: 72,000 Sq. Ft.

 Cold storage capacity: 3,728 Sq. Ft.
 ICG room capacity: 1,250 Sq. Ft
 DG storage capacity: 3,128 Sq. Ft.
 VAL/VUN storage: 1,075 Sq. Ft
External view
Truck docking
Breakdown area
Breakdown area
Cold storage
ASRS facility
Line Maintenance
services
 Line Maintenance
Your aircraft ready for take-off

52
 Our Line Maintenance services
include…

Transit checks
Weekly checks
Daily checks
- with defect rectification for
entire A320 family

53
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 Why Gerry’s dnata Line
Maintenance

We have been the preferred partner

for airlines over the years
Highest safety standards (ISAGO), certified for the top-quality
management systems (ISO 9001:2015, 14001:2015)
PCAA ANO-145 approved organization
Dedicated and highly skilled certifying and support staff have been
appointed
Tools/equipment capabilities through extensive long-term support via
industrial suppliers and OEMs
Second phase: GCAA 145 approvals
Third phase: EASA 145 approvals

BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only.
 Why Gerry’s dnata Line
Maintenance

One stop solution for ground handling and engineering

services
Highest level of safety and quality as per PCAA
Zero boots on ground - Lower engineering costs base
Less maintenance cost
Immediate response to engineering requirements with on-
call service availability

55
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Gerry’s dnata Line Maintenance facility location
will greatly support carrier’s maintenance needs

Gerry’s
Gerry’s dnata
dnata Line
Line Maintenance
Maintenance
facility
facility is
is located
located in
in front
front of
of BAY
BAY 22
22

BAY
BAY 22
22 –– most
most aircraft
aircraft are
are parked
parked at
at
this
this bay,
bay, wide-body/narrow-body
wide-body/narrow-body

56
BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only. Jinnah
Jinnah International
International airport
airport aerial
aerial view
view
 In pictures – Gerry’s dnata MRO Facility

Main view

BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only.
 In pictures – Gerry’s dnata MRO Facility

Main view

BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only.
 In pictures – Gerry’s dnata MRO Facility

Chief Engineer Quality Assurance PPC & MCC

BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only.
 In pictures – Gerry’s dnata MRO Facility

Tools store Inspection Quarantine

BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only.
 In pictures – Gerry’s dnata MRO Facility

Tools

BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only.
 In pictures – Gerry’s dnata MRO Facility

Bonded Consumables

BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only.
 Footprint across Pakistan –
Long term

Lahore
x2 AM Engineers
x2 Aircraft Technicians

Islamabad
x2 AM Engineers
x2 Aircraft Technicians
Faisalabad
x2 AM Engineers
x2 Aircraft Technicians

Multan
Quetta x2 AM Engineers
x2 AM Engineers x2 Aircraft Technicians
x2 Aircraft Technicians

Karachi
x1 Manager QA

x1 Chief Engineer
x4 AM Engineers
x3 Sr. Technicians

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 Deep-rooted Engineering expertise
across all stations

QA & SMS

Maintenance Aircraft
Control Engineers &
Centre 24x7 Technicians
Core
elements of
Line
Maintenance

Technical Production
Stores Planning

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BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only.
 2021 is aimed to cover significant
milestones in Line Maintenance

ANO-145
approval
 3

ANO-145 SCOPE
EXTENSION
5

EASA APPROVAL
(KHI – A320) (B737-800)

MAY 2021 – AUG 2021

JAN 2021- MAY 2021

OCT 2020 – JAN 2021 SUBJECT TO RESOURCES SUBJECT TO OPERATOR’S SEP 2021- DEC 2021
GUIDANCE

ANO-145 ISB & GCAA APPROVAL

LHE EXTENSION
2 4

65
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The value of structured safety program –
We have crossed 10 M safe man-hours

What’s Safe Man Hours?

Safe man hours are the number of hours

calculated in a specified period without
any Lost Time Injury(LTI).

It is industry’s best practice to evaluate

the Safety Culture of the organization
towards incident free workplace.

During the last two years of business,

there have been NO incidents of LTI.
The value of structured safety program –
We have crossed 10 M safe man-hours
• By continuous improvement in various component of Safety Management System Gerry’s dnata team has crossed the 10 Million Safe
Manhours without an LTI by the month of Feb 20. Incident-free hours begin back in March 2018, and since then the Pakistani team has
continued to work without any recordable lost time injuries.
• Gerry’s dnata team has tremendously improved the proactive and reactive approaches of Safety measures through STOP observation,
Risk assessment and workplace Inspection program. These programs allow staff to proactively approach opportunities to control
workplace hazards.
• The graph below takes you with us on a chronological overview of gradual steps in achieving this milestone:
Inculcating responsible behaviors that encourage
correct and timely reporting of incidents
Onednata Safety Hub mobile app allows staff to report all levels of incidents straight from their
mobile phones
Thank you
Any questions?