Adrián Arias Marín

ID: A01451234

Instructions
1. Carefully review the situation that is presented.
2. Develop an action plan to deal with the situation that includes:
o Diagnosis of the situation and the emotions it creates.
o Action plan that helps you make decisions related to this situation.
3. We recommend reviewing the material seen this week.
4. Use the evaluation criteria that are included in the checklist to assess the action plan.
This is your first year as leader of your neighborhood board; lately, you have thought about not
continuing with this job because some of the residents have been calling you constantly to
complain about the cleanliness of the common areas, the lack of security, and the poor lighting
in the neighborhood.
You have been very patient and you are always willing to listen to your community, and as such
you have even received calls at dawn from complaining neighbors. As much as you have tried to
help and pay attention to them in a cordial way, you question whether continuing with this
commitment is worthwhile since you feel worn down.
You have always been aware of the responsibility that comes with living in a community and,
being a new neighborhood, it needs people who want to participate and be open-minded like
you.
Report:

Diagnosis

The neighborhood leader feels troubled with himself about the decision of leaving his leading
job in the community due to:

 High workload and after hours

 High levels of stress
 Constant complaining from the neighbors
 Lack of appreciation for the job
 Open mind to criticism but no recognition

Action plan that helps you make decisions related to this situation
 Call for elections to see if other neighbor is willing to take the job or reaffirm him as the
community’ leader
 Neighborhood meetings to define objectives and expectations from the members of the
community
 Define the scope of the role of Neighborhood’s Leader
 Define hours of attention to public from the neighborhood leader
 Create an online private forum where the community can post about their concerns
about the neighborhood and make reports about the common areas
 Define a community’s rules