The dilemma of the neighborhood board

 Diagnosis of the situation and the emotions it creates

Residents have been pushing through calls to deal with the lack of cleanliness of the
common areas, they have been also complaining about improving security and the poor
lighting in the neighborhood.

As a new leader I feel a huge responsibility to attend all these calls and solve any issues,
but as there are too many complains and only one person in charge, I been feeling
overwhelmed and stressed since I cannot fulfil all their demands. This has developed a
feeling of disappointment in myself and I’ve considered quitting the position. Even though
I have been feeling this way I believe that I am the right person and I feel a huge
responsibility to fulfil my duties in this neighborhood.

 Action plan that helps you make decisions related to this situation
First step:
To decide whether I will stay or quit I developed a list of pros and cons about the leader
position and after carefully considering my options I have decided that I will stay. I feel
responsible to help the neighborhood become a better place as well as to fulfil my
neighbors’ desires.

Second step:
As there is too much to be done, I have decided that I need two subdelegates to help me
manage each situation correctly. I will recruit two people to be in the board of the
neighborhood. Their new tasks will be one person to deal with phone calls and organize
each problem and he/she will run the call center. The other person will cover the finance
department where we will make budget decisions and administration of monetary
resources. I will be in charge of the board and manage the administration department
including quality management, but most importantly as leader.

Third step:
After reorganizing the hierarchy and structure of the board we will start taking action in
the current problems. In the call center department, the first subdelegate will take note of
each problem specifically within the first part of the day, as there will be a new schedule
to make calls for any inconvenience in the neighborhood. After taking those calls, he/she
will start making calls to suppliers to get the material needed to improve lighting, get
more security guards and cleaning services. The finance department will then make any
adjustments to the budget and organize resources. I will be making sure everything is
within our quality standards and helping each member with any tasks they need. Even
though we will have tasks divided I will be in full support of anything they need and open
to new ideas, since we will have an open-minded environment.

Fourth step:
After reorganizing all the tasks and getting on action to solve current issues I will try to
focus my energy in doing my job well, embracing my team to do their best, encouraging
them to think outside the box and remind the whole team no to absorb the frustrations,
anxieties and disappointments of the neighbors to not mess with my productivity and
positive in my leadership.