7/6/2019 Associate Manager - BPO Operations (sutherland-malad) - Mumbai - Sutherland - 4 to 9 years of experience

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Associate Manager - BPO Operations (sutherland-malad) Strategic Management

Sutherland 3.9 (1860 reviews)

4 - 9 yrs Know More

Mumbai

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4,00,000 - 7,00,000 PA. Openings: 5 Posted 2 days ago Job Views: 204 Job Applicants: 245

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Roles and responsibilities 
Sutherland is searching for a Team Manager to lead, develop, and motivate a high-performance team of support
professionals. We are looking for someone who can understand the needs of individuals and work to instill knowledge
and con dence. If you believe you have what it takes and are looking for a ful lling career within an expanding
company, apply today!

Associate Manager in this role get to:

In uence the Lives of Others: Develop, train, and manage team members.
Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand
needs, resolve issues, and meet expectations.
Keep Morale High: Ensure motivational programs are in place and encourage frequent recognitions.
Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports
and analysis and/or keen observations.
De ne Sutherlands Reputation: Oversee and manage performance and service quality to guarantee customer
Vistara Direct Offer
satisfaction.
Keep Management Updated: Relay important information in the form of timely and accurate report. Vistara

Our most successful candidates will have:

Get 10% Cashback on Wallet
Partner. Offer Valid till 31st
Demonstrated leadership skills; able to take the lead in making improvements and resolving issues.
July'19.
Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional
manner.
Ability to be customer-oriented in managing communications and issues.
Ability to e ciently manage time and keep track of multiple schedules, meetings, and initiatives.
OPEN
Ability to be pro-active in developing trust and professional rapport with employees and team members; able to be
a team-player.
Attrition Management, Shrinkage.

Salary: INR 4,00,000 - 7,00,000 PA.

Industry: BPO, Call Centre, ITeS
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category: Back O ce/Web/Transaction Processing
Role: Assistant Manager/Manager-(NonTechnical)
Employment Type: Permanent Job, Full Time

Other Keyskills

bpo operations training team management attrition management service quality

customer satisfaction leadership skills communication skills

Education-

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7/6/2019 Associate Manager - BPO Operations (sutherland-malad) - Mumbai - Sutherland - 4 to 9 years of experience
UG: Graduation Not Required,
PG: Post Graduation Not Required,
Doctorate: Doctorate Not Required,

Company Pro le:

Sutherland
About Sutherland:-
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed
and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries
from nancial services to healthcare, achieve greater agility through transformed and automated customer experiences for over
30 years.
Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To
learn more, please visit us at www.sutherlandglobal.com.

View Contact Details

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7/6/2019 Associate Manager - BPO Operations (sutherland-malad) - Mumbai - Sutherland - 4 to 9 years of experience

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