Travel Agency Travelers Without Limits

Members:

Vanessa Reyes Muñoz

Shirley Cassiani

Ana María Cantillo

Professor:

Aura Caro Rosas

Colegio Mayor de Bolívar Technological Institution

Tourism Management VII Semester

2021
 INTRODUCTION

The present work entitled "travelers without limits", covers the proposal of a travel agency

and specialized activities for people with disabilities in the city of Cartagena de Indias so

that they do not feel limited when acquiring a product or service and can enjoy a tour

without restrictions, which leads to potentialize accessible tourism and that is increasingly

competitive in the tourism market.

When talking about accessible tourism, it is necessary to mention some advantages and

differential factors that can contribute to society, so it is necessary to adapt to the scenarios

that are presented day by day. Accessible or inclusive tourism is that which allows people

with access needs including vision, hearing and all those cognitive dimensions, to function

independently through the provision of products and services in tourist environments in a

universal manner.

Within this project you will find the guidelines that must be taken into account to provide a

quality service and protocols to receive this type of people and meet the needs they present.
 JUSTIFICATION

Tourism for all means accessible, sustainable tourism with equitable participation. ...

Therefore, accessibility is what allows anyone to have and use buildings, services or

products on equal terms with others. Accessibility is understood as the elimination of

obstacles and barriers that ensure access to the environment, transport, facilities and tourist

services, not only guarantees this right to people with disabilities, but to all those who have

limited their mobility for temporary or permanent reasons.

MISSION

We are a travel agency and activities specialized in inclusive tourism, adapted and

accessible in the city of Cartagena, whose mission is to provide products or services to

people with disabilities so that they can enjoy a tourist tour without restrictions and with

easy access to different places in the city.

VISIÓN

Our vision is to become a promoter of accessible tourism in the city of Cartagena,

instructing people that this is an increasingly important space in the development of

sustainable tourism.

PURPOSE

The aim of designing our product is that people with physical disabilities do not feel limited

when purchasing a tourist product or service by having easy access to the places and

establishments offered to them and thus achieve a full enjoyment.

MARKET SEGMENT

Our product is aimed at people with disabilities, who are those who have long-term

physical, mental, intellectual or sensory impairments that, by interacting with various

barriers, may prevent their full and effective participation in society on an equal basis with

others.
PORTFOLIO

 Cultural circuits for people with little mobility.

 Campaigns and talks for the development of accessible tourism in Cartagena.

 Sample of the accessible tourist offer of the city.

MARKET NICHE:

 People with reduced mobility, difficulties in their movement or reduced ability to

use the surroundings and their relationship with them.

 Users of assistive products such as: wheelchair, scooter, electric skateboard, manual

or rolling walkers, orthopedic crutches, canes and other types of mobility aids.

 People in a situation of partial, temporary or permanent illness.

 People with autonomous mobility or with the help of more people.

 People with high vulnerability in their mobilization, reach, maneuvering and

personal safety.

SWOT

WEAKNESSES:

 Being an Agency dedicated only to accessible tourism will have a limited audience

and perhaps we will not generate as much income throughout the year.

 The low awareness of the population on the issue of the disabled.

 Difficult access to the historic center.

  Very high economic costs for adaptation.

OPPORTUNITIES:

 Potentiate and promote accessible tourism and make it increasingly competitive in

the tourism market.

 Loyalty of tourists.

 To improve the living conditions of the citizens.

 Job creation (specialized guides, etc.).

STRENGTHS:

 We provide a quality service in order to please our customers and thus build

customer loyalty.

 Important public buildings adapted (mayor's office, museums, tourist offices, etc.).

THREATS:

 The emergence of competition and a decrease in our sales.

 Lack of public economic resources.

 Lack of differentiation of Cartagena as an inclusive destination.

PROTOCOLS FOR HOTELS AND ACCOMMODATIONS

 At least have an accessible bathroom; and not use it in other ways; remember any

time, clients with disabilities will arrive.

 Have a warm and friendly attention to all guests

 Having an adequate pavement, and that the routes around it allow correct

circulation, are the main characteristics that a swimming pool must meet.

 The greatest amount of communication aids (written and audiovisual) must be

implemented in order to guarantee the correct interpretation of the spaces and

services provided by the establishment.

 The cabinet opening system will preferably be with a sliding door

 The closet should be used independently by people of short or tall stature or in a

wheelchair.

PROTOCOLS FOR RESTAURANTS

 Guarantee access and movement to the establishment; if necessary, technical aids

should be implemented to facilitate said action.

 Preferably, it should have its own parking lot or, if possible, close to an accessible

parking lot.

 The bar must have a height of at least 100 cm and underneath there must be a free

space on the tables that allows the frontal approach of a person in a wheelchair.
  It is recommended that some tables and the bathroom module be located on the

ground floor, without isolated steps or unevenness.

 It is recommended to allocate spaces free of chairs, which allow the location of

people who use wheelchairs in some of the tables, bar counter and other integration

spaces.

ATTRACTIONS

(NATURAL PARKS, MUSEUMS)

 The route must be accessible from the bus stop, accessible parking lots and

itineraries around the destination.

 There should be no level differences saved by means of steps. These must be solved

by means of ramps or fords as long as they are not so high, they must be provided

with railings.

 Benches and rest areas near the play areas will be set up for companions, regardless

of whether or not they have a mobility situation.

HOTELS

The hotels that are certified by the sectorial technical standard which contemplate

accessibility requirements for people with disabilities.

Some of the criteria taken into account were:

 In terms of building, the hotel must at least ensure that the entrance to all areas are

accessible for people living with disabilities.

 In terms of public spaces, the hotel must, at a minimum, have accessible bathrooms

in public areas for people with disabilities.

 Have 2% of the rooms accessible for people with disabilities.

Las Américas Hotel

Hilton Hotel

Capilla del Mar Hotel

Hotel Caribe

Bahía Cartagena Hotel

Hotel San Pietro.

 CIRCUIT WITHOUT LIMITS

8:00AM – 11:00AM For 7 people

1. Departure from the hotel

2. Tour guide in the bus through San Felipe castle.

3. First stop at the monument the old boots.

4. Second stop at the naval museum

5. Walking tour to the Customs Square

6. Last stop at Playa Azul

Includes: Professional guide, specialized transportation, hydration, refreshments.

The circuit can be adapted to the needs of the tourist and/or group.
 CONCLUSION

By way of conclusion ''Travelers without limits'' is a travel agency that was born due to the

different needs presented by the tourist plant when offering a tour or tourist tour in the city

of Cartagena, with this project we want that these people when visiting the city do not feel

excluded or limited to acquire any product or tourist service and can feel pleasant and

enjoyable doing their tour, and in turn enhance accessible tourism, that is, that the city

increasingly offers a much more

diverse and inclusive tourism

market.

ANNEXES
1. LOGO