Student Assessment Guide:: BSBLDR523 Lead and Manage Effective Workplace Relationships

Student
Assessment Guide:
BSBLDR523 Lead and manage effective
workplace relationships
BSB50420 Diploma of Leadership and Management
Student Assessment Guide: BSBLDR523 Lead and manage effective workplace relationships
Student Assessment Guide: BSBLDR523 Version: v21.0 Page 2 of 30
Developed by: ACBI Approved by: DoS Issued: January 2021 Review: January 2021
Copyright 2021
 Australian College of Business Intelligence
All rights reserved
Version: 21.0
Date Modified: January 2021
No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means,
electronic, mechanical, photocopying, recording or otherwise without the prior written permission of Australian College of
Business Intelligence.
Disclaimer:
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from another source if it is of sufficient importance for them to do so.
Content
1. Assessment Information......................................................................................................4
A. Purpose of assessment........................................................................................................................4
B. What you are required to do...............................................................................................................4
C. Competencies being assessed.............................................................................................................4
D. Important resources for completing this assessment.........................................................................5
E. A note on plagiarism and referencing..................................................................................................6
F. A note on questions with role plays.....................................................................................................6
G. Instructions for completing this assessment.......................................................................................6
2. Assessment Coversheet.......................................................................................................8
3. Assessment Questions.........................................................................................................9
A. Task A - Manage information..............................................................................................................9
B. Task B - Consult with your team........................................................................................................10
C. Task C - Prepare for a change............................................................................................................14
D. Task D - Demonstrate knowledge and leadership.............................................................................17
4. Student Self Checklist........................................................................................................20
1. Assessment Information
A. Purpose of assessment
This assessment will develop your skills and knowledge required to lead and manage effective workplace
relationships.
B. What you are required to do

For this assessment, you are required to complete 4 tasks:
 Task A – Manage information

 Task B – Consult with your team
 Task C – Prepare for a change
 Task D – Demonstrate knowledge and leadership
All tasks of this assessment require you to use the provided case study information relating to the
fictional company Highpoint Consulting.
C. Competencies being assessed

Elements
To achieve competency in this unit you must demonstrate your ability to:
1. Establish effective workplace relationship processes

2. Manage effective workplace relationships
3. Review management of workplace relationships
Performance Evidence
Evidence of the ability to:
 Implement processes to manage ideas and information on at least two occasions, including:
o Communicating information to support others to achieve work responsibilities
o Facilitating employees’ contributions to consultation on work issues
o Providing feedback on the outcomes of consultations
o Resolving issues raised or referring to relevant personnel
 Develop and implement processes and systems to manage difficulties on at least two occasions,
including:
o Identifying and resolving conflicts and other difficulties according to organisational
policies and procedures
o Planning how to address difficulties
o Providing guidance, counselling and support to assist co-workers in resolving their work
difficulties
Knowledge Evidence
To complete the unit requirements safely and effectively, you must be able to demonstrate knowledge
of the following:
 Systems, policies and procedures that can support the development of effective work
relationships
 Key aspects of work relationships, including:
o Interpersonal styles
o Communications
o Consultation
o Cultural and social sensitivity
o Networking
o Conflict resolution
 Legislation relevant to managing effective workplace relationships
 Organisational policies and procedures relevant to workplace relationships
 Methods to develop processes for:
o Consultation with employees
o Conflict management
o Task issue management
For further information on the competencies of this unit, please refer to:
https://training.gov.au/Training/Details/BSBLDR523
D. Important resources for completing this assessment

To complete this assessment, please refer to the following resources provided on Moodle:
 BSBLDR523 Lead and manage effective workplace relationships learner guide

 BSBLDR523 Marking Guide
 BSBLDR523 Case study folder
 BSBLDR523 Legislation, regulations, standards and codes folder
 Additional student assessment information
E. A note on plagiarism and referencing

Plagiarism is a form of theft where the work, ideas, inventions etc. of other people are presented as your
own.
When quoting or paraphrasing from a source such as the Internet, the source must be recognised. If you
are quoting a source, make sure to acknowledge this by including “quotation marks” around the
relevant words/sentences or ideas. Note the source at the point at which it is included within your
assessment, such as by using a citation. Then list the full details of the source in a ‘references’ section at
the end of your assessment.
All sources used for your assessment should be detailed in a ‘references’ section. It is advisable to never
copy another person’s work.
F. Instructions for completing this assessment

Answer the questions below using the spaces provided:
 Answer all parts of each question

 Use your own words and give examples wherever possible
 The quality of your answer is more important than how long it is
 Enter your answers in this document
You may use various sources of information to inform your answers, including your resources provided
by ACBI, books, and online sources. You must acknowledge and cite your sources.
Submission via Moodle
Please refer to the “Instructions for Submitting Your Assessment” found within the unit course page on
Moodle.
NOTE: Please take care to follow all instructions listed. Assessments uploaded with a draft status on
Moodle may not be graded.
2. Assessment Coversheet
Candidate Name: ALI AWAN
Student ID:
Contact Number: 0421697385
Email: Aliumair121@hotmail.com
Trainer / Assessor Name:
Qualification: BSB50420 Diploma of Leadership and Management
Units of Competency: BSBLDR523 Lead and manage effective workplace relationships
☐ A. Manage information
☐ B. Consult with your team
Assessment Tasks:
☐ C. Prepare for a change
☐ D. Demonstrate knowledge and leadership
Due Date: Date Submitted:
Declaration: I have read and understood the following information at the beginning of
this assessment guide (please tick):
☐ Assessment information
☐ Submitting assessments
☐ Plagiarism and referencing
I declare this assessment is my own work and where the work is of others, I
have fully referenced that material.
Name (please print):
Candidate signature:
Date:
3. Assessment Questions
A. Task A - Manage information

Task A instructions
Task A requires you to read the case study scenario provided below on Highpoint consulting, then
answer the following questions.
Task A case study scenario
You are a Team Leader at Highpoint Consulting, a large business firm that provides advice to
businesses and other organisations around the world. You lead a high performing team who all get
along well. The culture of your team is best described as ‘come in, work hard, get the job done and go
home’.
The layout of the Highpoint office you work in is open plan spread across two wings that are
connected by a large staff room. Although it wasn’t intentionally planned this way, the office wing
where your team is located is the quieter of the two. The quieter environment works well for your
team as they need to be able to concentrate and prefer fewer distractions. You share this wing with
teams from the finance, compliance and reporting divisions and you all get along well.
One Thursday you receive a phone call from the CEO. Due to the finance and compliance teams
growing, your team needs to move desks over to the other side of the building – the noisy side – by
close of business tomorrow. This is not open for negotiation.
NOTE: For further information on Highpoint Consulting, please refer to the “BSBLDR523 Case Study
information” document provided on Moodle.
A1. Describe the potential impact of this move on your team and their work responsibilities.
Answer in 40-80 words.
Write your answer here

the change of location of desks to the other side of office’s building i.e., towards the noisy side
because of the widening of staff and teams in finance department will potentially have a negative
impact on my team’s working credibility. As the noise will interrupt them and intervene their
concentration to perform. As a team leader I would surely talk to the CEO in this matter as their work
responsibilities will be greatly affected as well. As when they will not be able to focus properly die to
noise going on in background.
A2. Prepare the text for an email to your manager outlining the potential impact of the move on
your team.

Dear sir, I would like to inform you about certain impacts that will potentially impact my co-workers
and team member’s working capacity. By moving the desks of our team on the noisy side of the
building will result in the loss of concentration during their working hours. This will significantly lower
down their interest factor in work and divert their attention during work hours, ultimately which will
become an obstacle in achieving their work responsibilities. I would like to request you to look upon
this matter and discuss the infrastructure of this company’s building to adjust the employee’s desks in
the position that will help improve their work performance rather than decreasing their work
efficiency.
A3. Identify how you would initially inform your team of the move (e.g. face-to-face or in writing)
and explain why you have chosen this mode of communication. Then describe how you would
conduct any necessary follow up communication.
Initially I would send a memo to my colleagues and team to inform them about this change. After
informing them through memo, I will brief them in a face-to-face meeting about the alignment of
each of the team member in the new setting of work desks. In a formal meeting a s a follow up
communication I will inform them about the new setting of the office and my department. Moreover,
I will explain my team members in this meeting about how to adjust in the newly settled
environment.
A4. Prepare the text for an email communicating the move to your team.
Dear Members, it is to inform you that as per the widening of staff and employees in finance
department has shifted the workplace of us to the south side of office’s building. As soon as the desks
will be shifted towards the mentioned position, I will brief all of you about your sitting arrangements.
Probably over the weekend this movement will take place.
A5. Explain the process you will follow to resolve issues raised by your team regarding the move
and escalate those issues that you are unable to resolve.
Usually, conflicts arise when there is a high amount of dysfunction between two people, which
impacts the organization within. Regarding this matter, I will speak to team members individually to
resolve their conflicts and to listen their issues / problems personally in order to bring them together.
As they are a team and have to work together with efficiency to achieve particular goal to benefit
organization. I will draw up a plan as everyone has their own reasons and opinions so I would seek to
find a common ground in what is being said by employees. Moreover, I will conduct follow-up review
meetings to determine whether the conflicts and issues raised had been resolved or not.
B. Task B - Consult with your team

Task B instructions
Task B requires you to read the case study scenario provided below on Highpoint consulting, then
Please note: The Task B case study scenario follows on from that in Task A.
Task B case study scenario
You are given the option of two (2) locations for your team:
 A group of larger desks next to one of the loudest teams in the area close to a window; or
 Smaller desks next to a team that often works out of the office on client sites, closer to the
central staff room where everyone gets together for lunches, coffees and meetings.
B1. Explain the benefits of consulting with your team members on issues and decisions that will
affect them in the workplace, such as the move in desks.
Consultation with the team members about their safety concerns have a positive impact on the
workplace management. Conducting a consultation are directly affected by a situation involving the
health and safety of employees and team members. By doing consultation team members get the
opportunity to express and contribute their views towards the decision relating to their own safety
concerns as well as for the organization. As for the movement of desks, this decision is taken without
consultation s=and will affect the team members in workplace because this must be discussed with
them prior to the change done.
B2. Describe how you would provide feedback from your team to management.
I would rather be specific because employees feedback should be crystal clear and solution oriented
seeking to the point.
B3. As the team leader, describe how you will conduct the group decision making process to
achieve consensus.
B4. Now apply some of the thinking from this case study scenario to achieving consensus among
your family or friends network for where you would all like to take your next family vacation (or
excursion for a group of friends). Go through the group decision making process and lead the
discussion with your family and/or friends group, record the discussion and aim to reach consensus
for a holiday destination that reasonably satisfies all participants.
B5. Describe approaches you could take to resolve conflict in the workplace should it arise.
B6. What steps would you take to restore a harmonious working environment after your team
moves desks if a conflict arises?
C. Task C - Prepare for a change

Task C instructions
Task C requires you to read the case study scenario provided below on Highpoint consulting, then
Please note: The Task C case study scenario follows on from those in Tasks A and B.
Task C case study scenario
In preparation for the move, you recognise that the environment your team will be moving into will
be a lot more diverse in culture, communication styles and dynamics, than their current environment.
C1. Identify three or more documents Highpoint Consulting has that relates to your team moving
desks, including one on conflict management (e.g. code of conduct, diversity policy, privacy policy,
EEO policy, email policy, social media policy or guidelines).
Outline the purpose each organisational document in the context of guiding your team’s behaviour
and conduct in their workplace.
C2. Click on the following link and read the Diversity Policy for the University of Wollongong:
http://www.uow.edu.au/about/policy/UOW058716.html
Using this as a guide, develop a Diversity Policy for Highpoint Consulting that governs the
organisation’s cultural diversity and ethical values.
C3. Explain how you will adjust your own communication style and support your team to do the
same in order to meet the Highpoint Consulting Diversity Policy and ethical requirements.
C4. Develop a strategy and an action plan with five tasks that need to be done to ensure that any
difficulties in workplace relationships are identified, resolved and the outcomes communicated
back to the relevant parties. Your strategy and action plan must include:
 Key outcomes sought

 Implementation steps
 Timeframes
 Responsible parties to resolve issues and communicate the outcomes to relevant
stakeholders
Answer in 250-350 words using the tables provided below.
Key outcomes sought
Action plan
Action item Timeframe
Write your answer here Write your answer here
Responsible parties to resolve issues and communicate the outcomes to relevant stakeholders
C5. Develop a strategy and an action plan with four tasks that need to be done to identify, develop
and use internal and external networks to build better workplace relationships for your team and
the rest of Highpoint Consulting. Your strategy and action plan must include:
 Key outcomes sought

 Implementation steps
 Timeframes
 Responsible parties to resolve issues and communicate the outcomes to relevant

stakeholders
Answer in 250-350 words using the tables provided below.
Key outcomes sought
Action plan
Responsible parties to resolve issues and communicate the outcomes to relevant stakeholders
C6. Identify two appropriate networks in Australia that can assist you in building workplace
relationships at Highpoint Consulting.
D. Task D - Demonstrate knowledge and leadership

Task D instructions
Task D requires you to read the case study scenario provided below on Highpoint consulting, then
Please note: The Task D case study scenario follows on from those in Tasks A, B & C.
Task D case study scenario
It is one week since the move and it is evident that your team members are still unhappy about the
move. Work has slowed and they have made little effort to interact and build relationships with their
new neighbours. As the team leader you decide that you need to take action and start demonstrating
the behaviour you would like to see from your team.
D1. Outline the legislation that applies to you managing effective workplace relationships at
Highpoint Consulting, such as employment and industry law, diversity or privacy.
D2. Describe how adhering to the legislation identified in the previous question (Task D, Question
D1) underpins professional conduct?
D3. Read the scenario provided below, then answer the following question:
A few weeks after your team has moved, Greg, one of your best workers, comes to you and
tells you that he’s finding the situation untenable. He explains to you that he has some
personal issues, is very distracted by the surrounding noise in the office and that he’s finding it
hard to maintain accuracy in his work. Greg has always been a hard worker and team player,
so you don’t want to lose him. So far, Greg hasn’t made any comment about leaving but you
are fearful that if his issues continue, he may look elsewhere for work.
Describe how you would clarify Tom’s needs and the guidance, counselling and support, including
identifying any external providers, you need to provide to Tom to address his issues.
D4. The scenario outlined in the previous question (Task D, Question D3) is still ongoing.
Formulate a plan to address the issues with office noise. Document two objectives, your strategy
and three (3) action items you must undertake to resolve the situation.
Answer in 100-250 words, using the tables provided below.
Objectives
Strategy
Action items
D5. The scenario outlined in Task D, Question D3 is still ongoing.
Implement the early steps of this plan you developed in the previous question (Task D, Question
D5) by writing the text for an email to be sent to your manager. This email must introduce your
plan and requesting approval to pursue your solution.
4. Student Self Checklist

A. Student Self Checklist for Tasks A - D
Candidate name:
Unit of Competency: BSBLDR523 Lead and manage effective workplace relationships
Instructions:
Place a tick ‘✓ ’ in the Yes (“Y”) column for each question you have completed all parts for.
Task A - Manage information
Y
Did you:
✓
A1: Describe the potential impact of this move on your team and their work
responsibilities?
A2: Prepare the text for an email to your manager outlining the potential impact of the
move on your team?
A3: Identify how you would initially inform your team of the move (e.g. face-to-face or
in writing) and explain why you have chosen this mode of communication. Then
describe how you would conduct any necessary follow up communication?
A4: Prepare the text for an email communicating the move to your team?
A5: Explain the process you will follow to resolve issues raised by your team regarding
the move and escalate those issues that you are unable to resolve?
Task B - Consult with your team

Y
Did you:
✓
B1: Explain the benefits of consulting with your team members on issues and decisions
that will affect them in the workplace, such as the move in desks?
B2: Describe how you would provide feedback from your team to management?
B3: As the team leader, describe how you will conduct the group decision making
process to achieve consensus?
B4: apply some of the thinking from this case study scenario to achieving consensus
among your family or friends network for where you would all like to take your next
family vacation (or excursion for a group of friends)? Go through the group decision
making process and lead the discussion with your family and/or friends group, record
the discussion and aim to reach consensus for a holiday destination that reasonably
satisfies all participants?
B5: Describe approaches you could take to resolve conflict in the workplace should it
arise?
B6: Describe what steps you would take to restore a harmonious working environment
after your team moves desks if a conflict arises?
Task C - Prepare for a change
Y
Did you:
✓
C1: Identify three or more documents Highpoint Consulting has that relates to your
team moving desks, including one on conflict management?
Outline the purpose each organisational document in the context of guiding your
team’s behaviour and conduct in their workplace?
C2: Using the Diversity Policy for the University of Wollongong as a guide, develop a
Diversity Policy for Highpoint Consulting that governs the organisation’s cultural
diversity and ethical values?
C3: Explain how you will adjust your own communication style and support your team
to do the same in order to meet the Highpoint Consulting Diversity Policy and ethical
requirements?
C4: Develop a strategy and an action plan with five tasks that need to be done to ensure
that any difficulties in workplace relationships are identified, resolved and the outcomes
communicated back to the relevant parties. Ensure your strategy and action plan
includes:
 Key outcomes sought?
 Implementation steps?
 Timeframes?
 Responsible parties to resolve issues and communicate the outcomes to
relevant stakeholders?
C5: Develop a strategy and an action plan with four tasks that need to be done to
identify, develop and use internal and external networks to build better workplace
relationships for your team and the rest of Highpoint Consulting? Ensure your strategy
and action plan includes:
 Key outcomes sought?
 Implementation steps?
 Timeframes?
 Responsible parties to resolve issues and communicate the outcomes to
relevant stakeholders?
C6: Identify two appropriate networks in Australia that can assist you in building
workplace relationships at Highpoint Consulting?
Task D - Demonstrate knowledge and leadership
Y
Did you:
✓
D1: Outline the legislation that applies to you managing effective workplace
relationships at Highpoint Consulting?
D2: Describe how adhering to the legislation identified in the previous question (Task D,
Question D1) underpins professional conduct?
D3: Read the scenario provided? Describe how you would clarify Tom’s needs and the
guidance, counselling and support, including identifying any external providers, you
need to provide to Tom to address his issues?
D4: Read the scenario outlined in the previous question (Task D, Question D3)?
Formulate a plan to address the issues with office noise? Document two objectives, your
strategy and three action items you must undertake to resolve the situation?
D5: Read the scenario outlined in Task D, Question D3?

Implement the early steps of this plan you developed in the previous question (Task D,
Question D5) by writing the text for an email to be sent to your manager? Ensure this
email introduces your plan and requests approval to pursue your solution?

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Student Assessment Guide: BSBLDR523 Version: v21.0 Page 2 of 30

 Australian College of Business Intelligence

All rights reserved

Date Modified: January 2021

Student Assessment Guide: BSBLDR523 Version: v21.0 Page 3 of 30

4. Student Self Checklist........................................................................................................20

Student Assessment Guide: BSBLDR523 Version: v21.0 Page 4 of 30

B. What you are required to do

 Task A – Manage information

C. Competencies being assessed

1. Establish effective workplace relationship processes

Student Assessment Guide: BSBLDR523 Version: v21.0 Page 5 of 30

Evidence of the ability to:

Student Assessment Guide: BSBLDR523 Version: v21.0 Page 6 of 30

D. Important resources for completing this assessment

 BSBLDR523 Lead and manage effective workplace relationships learner guide

E. A note on plagiarism and referencing

F. Instructions for completing this assessment

 Answer all parts of each question

Submission via Moodle

Student Assessment Guide: BSBLDR523 Version: v21.0 Page 7 of 30

Student Assessment Guide: BSBLDR523 Version: v21.0 Page 8 of 30

Contact Number: 0421697385

Trainer / Assessor Name:

Qualification: BSB50420 Diploma of Leadership and Management

Units of Competency: BSBLDR523 Lead and manage effective workplace relationships

Due Date: Date Submitted:

Name (please print):

Student Assessment Guide: BSBLDR523 Version: v21.0 Page 9 of 30

A. Task A - Manage information

Task A case study scenario

Write your answer here

Student Assessment Guide: BSBLDR523 Version: v21.0 Page 10 of 30

Write your answer here

Student Assessment Guide: BSBLDR523 Version: v21.0 Page 11 of 30

Write your answer here

Write your answer here

Student Assessment Guide: BSBLDR523 Version: v21.0 Page 12 of 30

Write your answer here

Student Assessment Guide: BSBLDR523 Version: v21.0 Page 13 of 30

B. Task B - Consult with your team

Task B case study scenario

Write your answer here

Student Assessment Guide: BSBLDR523 Version: v21.0 Page 14 of 30

Write your answer here

Write your answer here

Student Assessment Guide: BSBLDR523 Version: v21.0 Page 15 of 30

Write your answer here

Write your answer here

Write your answer here

Student Assessment Guide: BSBLDR523 Version: v21.0 Page 16 of 30

Student Assessment Guide: BSBLDR523 Version: v21.0 Page 17 of 30

C. Task C - Prepare for a change

Task C case study scenario

Answer in 80-160 words.

Write your answer here

Student Assessment Guide: BSBLDR523 Version: v21.0 Page 18 of 30

Answer in 200-400 words.

Write your answer here

Write your answer here

Student Assessment Guide: BSBLDR523 Version: v21.0 Page 19 of 30

 Key outcomes sought