Gold Canyon Heart & Home

www.gchh.org

New Freedom Metro Facility Interim Security Overview

90 Day Interim/Transitional Security

Onsite security protects residents, employees, and property. Onsite

security typically works directly on the subject property, patrolling the
grounds, and in an office, monitoring security cameras or filling out
paperwork. ... If the situation calls for it, onsite security may also
work with the local police department. The administration and
security management must take care that the Safety and
Security systems cover the following areas:

For the member: Protection from crimes such as murder, abduction

and health hazards from outsiders, staff, pests, food poisoning etc.

For the Staff: Providing training … OJT at first, then Relias and other
virtual and onsite classes. Security also must consider the oversight of
staff lockers (if in use), insurance related elements, etc.

These areas are also very important…Dealing with:

1. Accidents and normal workplace Injuries

2. Violence, assaults and using “De-escalation”
3. Intruders
4. Theft/Fraud
5. Property Damage
6. Trespassers

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Gold Canyon Heart & Home

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New Freedom Metro Security Staff - “Prime Directive”

The Prime Directive for our security staff is:

“To protect the members, the staff, the property and themselves.”

They are “officially” the first ones to respond to and report an

incident before the notification and/or the arrival of the police. Their
vigilance in conjunction with a proactive “total-staff-approach” to
security will insure timely responses to most incidents, which can
prevent crimes and harm to persons and property.

The Transition

Step One:

After COE, ALL senior staff selected and approved by CEO and COO
will spend a few days, in random and mission-specific blocks of time
as scheduling allows, to closely examine the existing security
resources. These resources include:

• Camera Systems
• Key Card Systems
• Conventional Keys and Locks
• Fire Safety Protocols
• Emergency Services Protocols
• Incident Response Protocols
• “Egress and Access” throughout the property*

*Videos and photos will be used to document these inspections

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Gold Canyon Heart & Home

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New Freedom and GCHH Staff Involvement

"Staff and Member and public safety is one of our highest priorities.
The frontline workers dealing with members on a day to day basis
will be the first to notice when things get out of control. The
designated safety and security team will not necessarily be the first
present, so summoning help as well as report writing will be one of
our training issues as well as learning how to deal with random
emergency situations using de-escalation techniques to help provide
a safe and secure environment for our members, staff and public."

Onsite Security

We will maintain an “onsite presence” of at least 2 (two) staff at ALL

times during the first 90 days of operations and scale up as the
operations ramp up. The 2-staff/volunteer minimum is a 24/7/365
operational necessity. Staff will be onsite at ALL times.

Options:

1. Part-Time Help Options

i. Phoenix Police and other law enforcement staff
have a rate of $45-$55 per hour. This is an
option where they are contracted to be onsite at
random or critical risk times.

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Gold Canyon Heart & Home

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2. GCHH Volunteers
3. Limited Use of Current Vendor(s)
4. Implementation
a. The most effective plan for maximum efficiency is using
several overlapping shifts.
b. Shift(s) begin immediately upon COE/Possession
c. Two (2)security staff minimum per shift
i. Selection/Pairing is done by CEO and COO to
create strong and effective synergy.
5. Strategies
a. “Engagement”
i. Engagement is the practice of open and friendly
communication initiated by the security staff in a
friendly and pro-social manner. The goal is to
accomplish security without replicating the feeling
of incarceration or confinement.

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FROM OUR HEARTS TO YOUR HOME

Gold Canyon Heart & Home

www.gchh.org

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FROM OUR HEARTS TO YOUR HOME