)

j::1ijЖ
ý;}';]1i : -':;.

il, .-,: ],( !{ijg+"9ii.*.*"ý?:фЁ:ý],чr*ýitj;;;],--i,3i,,,,j,i"

-l;:r:li]]jri;.],:.,;;:;:]'!.]\1:

&,

],iii.:

VосаЬu[аrу: Ргоduсtiоп
Ноw [опg does it take?
Communicative grаmmаr: Revision of the рrеsепt
Lesson оutсоmе: Lеаrпеrs сап talk аЬоut а suppl,y сhаiп апd
hоw l"опg diffeгent stage5 take. !icil.:::. N4aking сагS at the Могgап Моtог Соmрапу
Task: Ехр[аiпiпg iпfоrmаtiоп оп а database

Vocabu[ary: Saving mопеу

Reducing costs
Reading: Ап оп[iпе intervieW
Lesson outcome: Lеаrпегs сап tatk about diffегепt ways of
rеduсiпg соmрапу costs. (оmmчпiсаtiче grammar: Revision of the past
Writing: Actions апd геsults

Р[аппiпg projects Reading: Scope statementS

Lesson очtсоmе: Lеагпег5 сап writе about а рtап fоr а ргоjесt €оmmцпiсаtiче grаmmаr: Revision of the futurе
Writing: Scope statementS

Work ski[[s: Giving feedback il j::lзь": Feedback in the office

Lesson outcome: Lеаrпегs сап give feedback to а colleague. Speaking: Giving feedback

Business wоrkshор: Updates апd feedback Reading: А team update emaiL

Lesson очtcоmе: Lеагпегs сап taLk about, апd give feedback Writing: Rерtуiпg to ап update
оп, the actions апd геsu[ts of а proiect. Speaking: Giving feedback

Review 8: р.94 Рrопчпсiаtiоп: В.2 Рrопоuпсiпg the letteг'o' 8,З The vowel /зll р.l0З

:; 77 {.
 З Ноиr l.опg does it take?

Lеаrпеrs сап tal.k about а suppty сhаiп and how [опg different stages take.

l-*э;"i-зt.; Labet the parts of а suppty сhаiп.

W
W
#"*-**#lф
1
ffi
6_

i-i+: i;;,з [з t.t i:,r l"T Рrоd uction

Match ].-4 with a-d.
Мапчfасtчriпg happens at оuгfасtоrу in Ghent, How much сustоmегs want
Be[gium. They bui[d 500 models а week. а ргоduсt
Demand is high fог оur пеw рhопе, Lots of сustоmегs ь Checking the pгoduct
want to buy а Ti111 and we have to mаkе mоге! с тimе frоm the оrdег to the
Рrоduсt inspection is чегу imрогtапt. lf оur ргоduсts delivery ofthe рrоduсt
don't wоrk, we lose customers. Making the ргоduсt
The lead time depends оп how mапу оrdеrs we get
and how mапу items we have in the wагеhоusе.
Sometimes clients have to wаitfогthгее days,
sometimes thгее weeks.

Read the sentences and definitions. Which tеrm in bold comp[etes each sепtепсе?
1 Whеп а ргоduсt is , thеге аrе по items in the shop оr wагеhоusе.

iп stock (= The sе[[еr has the ргоduсt avai[ab[e.)

очt of stock (= The sе[[ег does not have the product avai[ab[e.)
2 0па сustоmеrs askto сhапgе the со[оur оr design ofthe рrоduсt.
,

standard model = (The

ргоduсt is the поrmа[tуре.) \
Gчstоm model = (The рrоduсt is diffеrепt to the погmа[ t!pe.)
Теасhег's ге5Ourсе5
ехtrа activities Complete the text with the wоrds in botd iп Exercises 2 and З.

FAQs FОR NEW EMPLOYEES

what сап the Тhеrе аrе two options:

customer buy? .а(n)'-:ninetуperсentofoursales.Theсustomer
chooses from а rапgе of рорulаr options.
.a(n)'-:tenperсentofoursales.TheсustomerWants
something different (engine, colour, etc).

Do we have it? . Cars that аrе З_ have а / on the system.

. Cars that are 4_
#.fu have а оп the system.

ъJ
r{

if we don't have the model the customer wants, оr the customer

wants something different, please оrdеr from the factory

What happens There аrе three main stages:

after ordering 1 '_
1I
whеп оur team in Asia build the cars.
,
а car from 2 Shipping, when оur team iп Asia send the cars around the world.
the factory?
3 Fiпаl 6_ when we rесеiче the саr.
Normallythe'-foramodelwehaveavаilableisfivetofift*.
working days, and forfactory orders it is eight to Melve week. However
whenthereishigh8-forapopulаrmodel,thisсаntakelong:
 Listеrъýmg А trаiпiпg session
5д {},8.s1 Listen to the first раrt of а training session at Соrtаdiпо Сагs.
Complete the database fi[e.

€} s"cZ Listen to the second part of the training session. Аrе the sentences
frие (Т) оr false (F)?
]. The N20 iS iп Stock.
z Тhеге аrе fifty models iп the Liёgе fасtоrу.
з Согtаdiпо Саrs пееd five to six wоrkiпg days to ship the саr frоm Liёgе.
4 Fiпа[ inspection takes three to fоur wоrkiпg days.
5 The lead time is six to eight wоrkiпg days.

соmrпuпýсаtirяе } кгчlslопl оFтнЕ рRЕsЕNт

ýrаfyýýхее- Complete the examples with the соrrесt fоrm of the чеrЬs in brackets.

+ The lead time is fоuг to five weeks,

ltl isп't (Ье) iп the warehouse.
? (it / Ье) out of stock?

We пееd а weekto ship the сагtо Ечгоре.

|
]_ (пееd) а month to write the герOгt.
? WhY о- (you / пееd) mоrе time?

+ lt u_ (take) а week to
ргосеs5 ап огdег.
lt6-(tаke)sixmonthstobuil.dаstаndагdmode['
? 1 (it i take) fifteen minutes?

6 Complete the sentences with the соrrесt fоrm of the words iп brackets.
]. We-(need)fivеworkingdаystobui[dаstаndагdmode[.
2 That product_ (Ье) in stock iп N{ wагеhоusе.
з Nогmа[[у, shipping (поt take) mоrе thап tеп wоrkiпg days.

4 (уоu / need) five wогkiпg days to ship the

ргоduсt?
Теасhеr's геsоuгсеs: 5 (the lead time / Ье) [опgеr than а mопth?
extrl activiie:,
6 (take) а [опg time to find а пеw suрр[iег.

vlDEo 7п [ *,З.r Watch the video. Tick (/) the topics the sреаkеr mentions.

саr со[оuг demand invoices lead time wагеhоusе

В Watch again. Аrе the sentences trче (Т) or fabe (F)? Соrrесt the fa[se sentences.
1 The Моrgап Моtоr Соmрапу build fifteen саrs еvегу week.
2 The Могgап Моtоr Соmрапу mапufасtuге a[[the рагts at the fасtогу.
3 Customers сап choose frоm 50,000 paint со[оuг5,
+ lttakes eighthouгsto paintthe саг.
5 The Моrgап Моtоr Соmрапу ship seventy-five реrсепt of thеiг саrs to оthеr соuпtriеs.
6 When demand is high. the lead time сап change.

8 Student А: Look at page 120. Student В: Look at page 121,.

l сап talk about а supply chain апd how [ong different stages take. Ф ф
 Rеdчсiпg costs

tеаd-i:З 1 wbat реrсепtаgе of уочr budget do уоч spend оп these things?

c[othes food free-timeactivitieS гепУmогtgаgе tгап5роrt

YосаЬшLаrу Saving mопеу

2 Иоk at the phrases iп bold. What do they mеап? Uпdеrtiпе the key wогds that
ехр[аiп the phrases.
1 We often rечiеw exDenses. lt's imDoгtant to see how we snend mопеч. La5t vеаr. we sDent
fогtу регсепt оfоur budget оп гепt!
2 Му соmрапу [ikes to automate task. Using а machine to do some of оur work is grеаt!
Nоw wе have mоге time fог оthег things.
З Employees сап wоrk rеmоtеlу, Last week l didn't wоrk iп the office - l wогkеd at home.
4 We пееd to чрgrаdе оuг technology. Сап we buy пеw соmрutегs and software, please?
5 We очВочrсе wоrk to а соmрапу iп Fгапсе. They hetp us with оuг wоrk - they did оuг
accounts [ast уеаг.
6 Сап we negotiate with the suрр[iегs? l wantto ta[k about а сhапgе to the сопtгасt - wе
need а Ьеttег ргiсе,
7 Cou[d wе relocate to that пеw business раrk out of the city сепtrе? Му old соmрапу
moved offices and they saved а [ot of mопеу,
8 How сап we save епеrgу?Тurп оff the соmрutеrs at nightto usе less e[ectriciry.

З Match 1-8 with a-h.

Teacher's rеsоurсеs:
ехtrа activities
1 negotiated
Yesterday l а епеrgу Ьу moving to а mоrе mоdегп and efficient office.
2 We outsourced оuг Ь to Веr[iп. 0uг пеw office is grеаtl
3 We saved с with their sales team. They gave us а better рriсе.
4 Last mопth wе relocated d wоrk to ап accountant. we had по time.
5 Last week wогkеd
l е that task, so еmр[оуееs don't have to do it.
6 We upgraded =- f expenses уеstегdау. We have а big р[ап to save mопеу.
7 We rечiеwеd оur 9 the соmрапу's techno[ogy. NоW wе а[[ have tablets!
8 The соmрапу automated h геmоtе[у - lwas in Poland!

ReadirTg Ап оп[iпе iпtеrчiеw

4д kead the iпtеrчiеw. which sentence is fаъе?
1 Мг Kowalczyk checked соmрапу costs.
2 The соmрапу had рrоЬlеms with ап accountant.
3 The employees didn't like the пеw sоftwаге,

ffi
&
Q: You reduced your costs Ьу twenty-five реrсепt! Q; Was it difficult to make i Q: Did the employees like
Haw did you da it? changes? i the changes?
А: Firstly, l reviewed the соmрапуЪ expenses to А: Yes, it was. Fоr example, ; А: Yes, they loved the
see how to save mопеу. Оur rепt was very we outsourced work to ап i changes! Fоr example, we
expensiveI So we relocated to а diffеrепt building accountant, but he didnt ; upgraded our technology.
in the same city. But, the old office was bigge1 so complete the tasks - he : The пеw software, оп the
employees поw wоrk remotely Мо days а week. didn't have time. So we : same computers, automated
|t saves mопеу and employees are happy to work negotiated а пеW contract : tasks that wеrе very boring.
at home! lп the new office, we a|so changed with him for extra hоurs ; Employees now hаче mоrе
Mr Kowalczyk things: we bought LED lights and saved епеrgу. but he said no! 1 time for other wоrk.

В Read the iпtеrчiеw again. What did the соmрапу do?

buy пеw соmрutеrs move office save mопеу save time fоr emp[oyees se[[ mоrе products

}80q
 саутзпзшý]ýсаtýwе } KBvlsloltl оF тнЕ pAsT
ýл"й!жýt"ýаг Complete the examples with the correct form of the чеrЬs iп brackets.
5оmе чеrЬs аrе irrеgч[аr.

+ Оur rепt was vеry expensive.

- lt 1_ (Ье) а good idea.
? Why'_ (it / Ье) а
рrоЬ[еm?

+ we relocated to а diffегепt building iп the same city,

- Не З_ (complete) his tasks.
? Howo-(you/save) епегgу?

Теасhеr's ге5оurсе5:
ехtга activities
5 look at the comments section of the iпtеrчiеw iп Ехеrсisе 4А. Comptete the
соmmепts with the соrrесt fоrm of the чегЬs iп Ьгасkеts. 5оmе чеrЬs аrе irrеgч[аг.

E}virla: . ., .. . ':.,,.,,,..,.,. ,,, l .1 Жi*,аt<аl

Managing]Diгесtоr бf М'rrоdо'Тёсh cE0,of.Auicjid

'Last
уеаr we '_ (reduce) the пumЬеi. of tasks 'Last month we (make) а big change - we
employees have Ьесаusе we 2_ (automate) оur 9
(rе|осаtе) to а new office, However, the internet
customer service system. The еrлрlоуееs'_ (Ье) in the пеw office r0_ (not wоrk) for а week. We
very happy.
''-(сomplаin)toourphoneandintеrnetprovider.
We also О_ (negotiate) with оur software supplier. Last Tuesday we ]2_ (have) а meeting with оur
We'-- (buy) а пеw software package for the sa|es provider to talk about the problems. They'r_
depaгtment at а good рriсе. But the training took а long time (upgrade) оur internet fоr free, The video during сопfеrепсе
and the employees (not complete) it. 5о iп the calls is better now and the internet is faster. Also, оur provider
end, we '_ (not save) mопеу in sa|es.' '*_ {give) us пеw phones!'

* page 103 See Рrопчпсiаtiоп Ьапk: Рrопочпсiпg the [еttег'о'

trfý#гýtýаtg бд Look at the tab[e. Which раirs of actions and results do Еtчirа and Hinako write about
iп Ехеrсisе 5? Wгitе 'Е' оr'Н'next to the соrrесt [ine. Onty fочr
раirs аге used.
+ ...пеЬчlt,

uрgгаdе очгtесhпо[оgу :
"*ф have Ьеttеr сопfеrепсе caLLs with clients
ехрепsеs
геvlеw соmрапу ч ч,gфi have а betteг budget and сап Save mопеу

automate sегviсеs Еf : have happy employees Е

save епегgу ,,l . , геduсе costs Ьу five регсепt

АНсп,: Reýri[t':,
rеlосаtе to а пеw office *{.*,оф have iпtегпеt рrоЬ[еms
negotiate with оuг sоftwаге suррliеr :;it о**,, have а
bad tгаiпiпg ехрегiепсе
оutsоurсе wоrk :i.:ý #;rФ rесеiVе
роог-quаlitу wогk
wогk геmоtеLу |tr
,
***}t gmploye€s ta[k оп[у Ьу emaiL

в Yоч аrе the СЕ0 at catantere, а digitat design соmрапу. Write ап оп[iпе соmmепt
like the опеs iп Ехеrсisе 5.
Ехр[аiп how you геdчсеd costs.
Use ОПе positive (+) апd опе negative (-) раiг of actions апd гesu[ts fгоm the tabtes in Ехеrсisе бд,
Use diffегепt ideas to Е[чiга апd Hinako,
 РLаппiпg ргоjесts
:
..:;:,:,;:l;:i,l::.:::l::r:::..:.:|||.a..|:.:.;:|:,.:::t|::;:::,.i:.,:r,,11..;,;1Ц;r:1:.::',1'.'l1

Lеаrпеrs сап writе about а р[ап fоr а ргоjесt,

ý-***".ýtз Match the реор[е with the рiсtчгеs.

],-,,--""-,..,,-**-
i aгchitects chefs fashion dеsigпеrs tеасhегs
*,;
i

ж } *{
ц

L4
l
.r*s ъ_лY
Ё:
fý;;, d ;а.-'
--,Ё
Ёd&, ,r !
d
ý
Match the people in Ехеrсisе 1А with the tasks iп the Ьох.

design student tests design summеr/wiпtеr collections оrdег food supplies

рtап bui[ding size р[ап lessons р[ап mепus р[ап fashion shows ргераге f[оог р[апs
I

What tasks do уоч do iп уочr job?

i'ili а Ргоiltсt lЦаliаgеr i рi.аr, ii:e 5ale_, Ji]г' i,,ld,i-i:eililg саlii;.а;gгls fог r:lг pil'ric!ticrs,

$R***;*,tЕ Scope statements

Read the two scope statements. Choose the соггесt title fоr each. There аrе two
ехtrа tit[es.

i Changes iп lT Ргоjесt mапаgеmепt Reducing costs Тhrее-mопth р[ап ]

This pro.;ect will upgrade оur technology This project will review Lever&Smith
at Lever&Smith Design. lt will take three DеsigпЪ expenses. We wilI hirе lmрlеопi
months to complete. tirstly, we will Accounting to do this. The project wilI
improve the internet connection and start in three months. Firstly, lmpleoni
buy пеw routers for the office. The new Accounting will |ook at all the
internet service will Ье faster than our соmрапуЪ expenses in the last Мо
old system. Тhеп we wil| move all years. Then they will have meetings with
employees from Mak25 to Chimen Pro managers to discuss the expenses.
software, This won't hарреп before the Finally, they wi|l provide а plan to
сопfеrепсе in September, but it will reduce Lever&Smith DеsigпЪ expenses.
happen before October. The result is The deadline is the 3'1st December, so
that all employees will Ье able to work thts means that we won't make апу
опliпе more efficiently. соmрапу changes this уеаr,

Read the two scope statements again. which scope statement does this information
rеfеr to?

ThеprojесtwitLneеdsomemаnаgегstoаttendmееtings.

] See Рrопuпсiаtiоп bank: The vowel /з:/

,] .82
:

€.
соrпmчпiсаtiче ) пвчlslопl оFтнЕ FUTURE
Еrаrпmаr Complete the examples with the соrrесt fоrm of the чеrЬs iп Ьгасkеts.
Use contractions if possib[e.

+Thispгojeсt1-(гeview)Leveг&SmithDesign,seХpenses.
+ We 2_ (imрrоче) the iпtёгпеt соппесtiоп.

.This,-(hаppen)befoгetheconfeгenсeinSeptembeг.
- The ргоjесt (continue) пехtуеаг.

? Witl wе Ье аЬ[е to see the rероrt frоm lmр[еопi Accounting?

? When
'_ (the changes / hарреп)?

3 Match 1_6 With a_f.

1 We wоп't Ьuу пеw а move offices iп the пехt thrее уеаrs.
2 We wi[[ hirе mоrе ь сопfеrепсе пехt month.
з The соmрапу won't с employees next уеаг,
4 I will complete mу d fоr wогk next month.
5 lwi[[tгаvеl е ргоjесt this month.
6 Му cotleagues won't attend the f соmрчtеrs this уеаг.

4 Complete the еmаi[ update with the соrrесt fоrm of the words in brackets.

Dear al|,
lwould like to giче уоu mоrе information аЬоцt the next step of our pюject to upgrade
Lever&Sm ith DеsigпЪ tech nology.
As you know, our пеw software wi|| Ье hеrе sооп, and l сап now answer уоur questions:
.,]-l-(be)аb|etoсontinueusingtheМаk25dаtabase?
No,you,-.TheМak25dаtаbаsе,-(notwork)аfteroсtober.'ist'
all employees (receive) trаiпiпg оп the пеw software at the
same time?
Yes,theу,-.А||employee56-(have)theirtrаiningonМonday
20th - ten days Ьеfоrе the mоче to Сhimеп Рrо.
. _we
7
_ (lose) the data frоm the Mak25 database?
No, уоu . The lT team (trапsfеr) all the data frоm Mak25
to the пеw chimen Рrо database пехt week.

|'m sure the пеw software r0 ibe) а srеаt success!

Теасhеr's rе5оuгсеs:
Kind regards,
ехtrа activitie5

Writing 5 look at the two ýсоре statements in Ехегсisе 2А а9аiп. NчmЬеr the Wоrds/рhrаsеs
iп the Ьох in the оrdеr they аге used.

Fina[ty, Firsttу, Theresu[tisthat/Thismeansthat Then Thisprojectwitl J

6 You аге the Ргоjесt Мапаgrеr at Тооkчl[ Соmрчtеrs. Write а scope statement fоr
the project уочr соmрапу witl do next уеаr. Use the notes оп ра9е 116 and the
phrases iп Ехеrсisе 5 to help you.
]ф

fl[

Lеагпегs сап g|ve feedback to а со[[еаguе.

L.r,t;зl*," irl Match the photos (A-F)with the sentences (1-6).

ё
*
.:ъ

ffi
л
*

{Ё -rо'о., Re,,ro.t

:;, !
.. -... i, l,ф,

ы
ta:;i***

1 А rеа[[у пiсе team-buitding activity, good wогk|

2 Nice wогk - the пеw modeIlooks gгеаt!
з А fantastic сопfегепсе this уеаг!
4 The пеw offices аrе регfесt - wе[[ done|
5 Sa[es аге up! Goodjob!
6 The s[ides аrе vеrу good, thanksI

Ноw often do you give оr rесеiче feedback?

]
,j li l
Watch Рагts ]. апd 2 of the video, What is each раrt about?
Tick (/) опе topic frоm each Ьох.
Part 1 Part 2

; геduсiпq costs геduсiпg Lead time

i, i . pгesentation а пеw ргоduсt
i
i

5hle|ing
: сustоmег service

Watch both parts of the video аgаiп. Match ].-2 with а-е and З-4 with f-j.
Тhеrе is опе ехtrа option iп each section.
Раrt 1: Rachel
1 Positives а ask fоr hetp if уоu need it
2 Аrеаs to imргоvе Ь communicate ечегу day with the team
с finding пеw warehouses
.!1 d save mоге mопеу
--- е negotiating dates with suрр[iегs
Part 2: Апdrеа
з positives f апswеriпg questions
4 Агеаs to imргоvе g show the c[ients оur customer геviеws
h making the ргеsепtаtiоп slides
i se[Ling the ргоduсt to c[ients
j invite mоrе реор[е
 Match ].-5 with а-е апd 6-10 with f-j,
1 Do уоu а wоrk оп Тhuгsdау!
z ljust Want to Say - grеаt ь the suppLieгs.
з Wе'ге чегу с selling the ргоduсt to оuг clients.
4 Greatjob d happy with the project.
5 We[[ done оп negotiating the dates with е have а mоmепt?

6 This means that we сап f to аskfоr hetp if you need itl

7 The resu[t is that 9 the clients аrе поw vеrу interested.
8 Тrу to соmmuпiсаtе еvеrу h mоге реор[е!
9 lп fчtuге, invite i day with the team.
10 Next time, геmеmЬег j rеduсе the lead time Ьу two days.

ý
ýаз*rtё.li;tt:
.,е

Being positive Suggesting areas to improve

Wе[[dопе! Тrу to rечiеw ехрепsеs еvегу
Fantastic wогk! month.

Wе'ге vеrу happy with уоuг wогk. RеmеmЬег to have а ргоgrеss

meeting with the team.
Tatking about positive areas lп futurе, ask fоr а highег ргiсе.
GrеаtjоЬ mапаgiпg the ргоjесt.
Responding to feedback
WeL[ done опnegotiating with the vепdогs.
Suге.
Good wоrk writiпg the герогt.
0f соursе.
Talking аЬочt resu[ts Thanks!
This mеапs that we сап iпсгеаsе sales Ьу five реrсепt.
Теасhеr's ге5оuгсеS:
ехtга activities The rеsu[t is that we сап automate tasks,

choose the согrесt wоrd.

Do you 1fiаие / лееd а mоmепt? ljust wапt t0 say wе'rе vегу hарру rииith / опуоuг
wоrk - grеаt job аrгапgiпg the сопfеrепсе! We[[ done Зоп / aboutfinding the сопfегепсе
гооm апd awelI / good wогk inviting those co[[eague5 to give The 5rеsulr ргеsепtаtiопs.
/ mеапs is that the employees поw uпdеrstапd mоrе about оur р[ап fоr next уеаr. lп
futuге, invite mагkеtiпg, апd 5/raye to / trу to ргоvidе mоге food!

Wоrk with а раrtпег.

Student А: Fо[[оw the instructions be[ow.
Student В: Look at ра9е 120.

Student А
You work fоr Неrrапz&Jапssеп, а mапufасtuгiпg соmрапу. Read the notes and think
about what уоu сап say. Then give feedback to уоuг employee (Student В).

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l сап give feedback to а colleague.

 BUSlNES5 €
Updateý and feedback
WoRKSHoP

Lеагпеrs сап ta[k about, апd give feedback оп, the actions and results of а project.

Ёi qg5lтд tар*ý;эt*: Read Alex's rерlу to Тоm апd complete the tab[e.

Read the emai[. Аrе the sentences truе (т) оr false (F)?

HiAlex and SalT,
Ап update on the Х290 phone:
" VУе поw have the date and Iocation oftlre next рrоgrеss
meeting with managemer-rt. lt wiil Ье оп З-1 st Мау at the
Rotterdam office. Ranjit rviil send ап email about hotels
and travel to Rotterdam.
. lt will take marketing tulo weeks to finish the webpage fоr
thё Х290. This means we won't Ье abie to revier,v it until
April. Ellen will tell us when itЗ rеаdу.
Hi Tonl,
y,
ou asked me about the supply chain. Неrе is mу update,
. We negotiated with the suppliers iп Poland iast week and
the resuli is that we сап reduce the manufacturing costs
of the Х290 Ьу 4.5 percent.
. We also fouпcl а пеw warehouse iп Munich !ast Fridау.
This means that we сап reduce the lead time for Сепtrаl
Er.irope Ьу twenty-forrr hours because tlre shipping time
is поw faster.
Regards,

. Unfortunately, l can't cоme t0 the supplier meeting on Alex

tridау Lrecause l have а сопfеrепсе ca!l. AIex, сап уоu
send mе the minutes, please?
Action Resu[t
A!so Alex, what's the situation with the suр;эlу chain for
Negotiate With
Central Еurоре? Did you talk to the suppliers? And did you 1 i,,i] iiri]:]lii.]'. li-l i'li2ajii
find а new warehouse?
Ilз:Iу.чЦ.l
And Sam, where are we with the product design? Dici you Rеduсе Lead time fог Сепtга
upgrade the phone to the печl prrocessor? And did you Еurоре Ьу twепtу-fоuг
change the рrоduсt materia!? hоuгs because а
P|ease let mе know because l need to write the product
гeport for the Rotterdam meeting,
Regar"ds, lmagine уоч аrе Sam. Writе а rерlу to Тоm tike the
Тоm опе iп Ехеrсisе 2А. Repty to the questions Ье[оw
GIobal Product Director frоm Tom's email. Use the iпfогmаtiоп iп the tab[e
to help уоч.

1 The Х290 team have а meeting with their bosses to discuss And Sam, where аrе we with the product design? Did you
the ргоduсt in lЦау. upgrade the phone to the пеw processor? And did you
2 The team witl Ье abte to геviеw the webpage iп Магсh, change the рrоduсt material?
3 Тоm wants Sam to send him the minutes of the suрр[iег
meeting.
Тоm asks А[ех about the su pply сhаiп and Sаm about the ] Action , Rеsч[t

product Lаuпсh. Uрgгаdе the ргосеssоr ; Тhеге is high demand fоr the

Тоm wi[[ use А[ех and Sam's апSWегS to рrераге fог the
, andsoftwaгeontheX29O пеwtесhпоlоgуапdsоftwаг.

mееtiпg with thеiг bosses оп Зlst Мау. i!L9lmоц!.] Il.л9_ulсч!tо,еji*

i Change the ргоduсt , Ttle ргоduсt is поw highег
materiaLs (l'ast week) qua[ity and We can SeLL it аi
а
_!19.пегр,119е,

ir- iтi *ъ * **r :r;i h;,э;:ill

Wоrk iп раirs. Take tчrпs to imagine you аrе Тоm.

Give feedback to уочr еmр[оуее.
Student А: Look at page 121 and give feedback to А[ех,
Student В: Look at page 120 and give feedback to Sаm.

l сап ta[k about, and give feedback оп, the actions апd геsu[ts ofa рrоjесt. \_/