Assessment 2

Part A – Case Study

Scenario:

You are an assistant manager at Colesworths, Bondi Junction. Colesworths is Australia’s

largest supermarket chain. Over the last few years the company has been dismissive

about the importance of WHS. This changed a month ago when both an employee and

customer were seriously injured when the worker, attempting to put a heavy box on a top

shelf, fell off the ladder on to a customer. Not only was the company heavily fined, but

the ensuing publicity caused significant damage to the company’s reputation.

The company’s CEO has requested that each store delegate an assistant manager to

administer the store’s WHS policies. The CEO has asked that each store submit a

report detailing the provision of WHS training, procedures and legal requirements for

identifying hazards and procedures for maintaining WHS records.

This report is to include:

1. Two (2) methods of identifying staff WHS training needs. (4 marks)

 Incident report forms
 Manager reports

2. Personnel to consult with in regards to staff training needs. Provide at least

two (2). (4 marks)

 Interview with staff members

 Suggestion

3. Coaching and mentoring assistance that can be provided to staff in relation to

manual handling. (4 marks)

 A chance for the person being mentored to receive feedback relating to their
job function
 Mutual respect between the mentor and the person being mentored

4. An organisation that can assist in providing training on manual handling.

Provide details of:

a. Name of organization: Silva’s staff training and coaching

b. Name of course: Manual Handling 101

c. Length of course: 2 weeks

d. Cost: 120 per person

(8 marks)
Part A – Total Marks 20

Part B – Case Study

It has been a particularly busy day in your store and you decide to conduct a hazard

identification walk. You take the following notes:

The front of the store around the checkouts is well maintained and tidy, however one of

the checkout staff is rocking back and forth on their chair, due to an uneven surface. Aisle

6 has milk spilt on the floor, which would appear to be there for a period of time, as it has

spread up and down the aisle. A box has been left unattended on top of a ladder, probably

the result of a worker assisting a customer. The door leading to the administration

offices, including the cash office has been left open

1. Complete the hazard identification and risk assessment template: (20 marks)

Hazard Possible Harmful Risk Factor – High, Possible Employer

Effects Medium, Low Action to Prevent
Accident
Rocking back and Falling, hitting an High Talk with his
forth on the chair edge and getting hurt supervisor to change
due to uneven him the place
surface
Milk spilt on aisle 6 Customers and staff High Ask to someone
fall clean the place
Unattended box on The box could fall in High Take off the box on
top of a ladder to a customer top and put in the
correct space
Opened door leading The office could be High Close the door
to cash office stolen while the door
is open

2. Explain your communication policy to provide specific, clear and accurate

information & advice to staff in relation to the above hazards. (6 marks)

 Give them instructions how to leave everything tidy, organized in the work place
 Explain the risks that them can occur
 Let them know clear what is the policy in the company when someone get injury,
which rights they have and with how they need to talk with
 Show the best way to work and how to prevent against hazard

3. Are there any inadequacies in the risk control process used above? (4 marks)

 The floor should be plan without any uneven

 Take care better about clean the work place

4. How would you monitor outcomes of changes brought about because of

inadequacies in the above process? (4 marks)

 Checking the gaps every week and ask to staffs do a report

 Face to face meetings
 Staff feedback

Part B – Total Marks 34

Part C – Written or Oral Questions

Part C – Total Marks 10

1. What WHS records should be maintained according to WHS legislative requirements? (6

marks)

 Records of consultation on safety matters with your workers

 Health and safety program reviews can help you track the progress of the program.
 Worker orientation records can help ensure that workers are getting the education
and training they need.
 Inspection reports can provide historical information about hazards your business has
encountered and how you have dealt with them.
 Monthly meeting records can help monitor how promptly and how well “action items”
have been carried out.
 Incident investigation reports can clarify which hazards have caused incidents and how
they were controlled.
 First aid assessments can help determine the first aid requirements for your
workplace.
 First aid records can provide injury statistics that will help prioritize health and safety
efforts.

2. What information from these records could be used to identify hazards and

monitor risk control procedures? (4 marks)

 Inspection reports can provide historical information about hazards your business has
encountered and how you have dealt with them.

• Incident investigation reports can clarify which hazards have caused incidents and how
they were controlled.

Part D – Incident Form Completion

It is 10 pm and one of the casual workers, Mark Waugh, is stocking shelves on the 6 to

12pm shift where you are the shift supervisor. Mark has been with the company for over

12 months. Mark is carrying a box containing glass containers of jam, and slips on a

puddle next to the freezer section. The smashed glass containers he was carrying cause

a cut on one of his hands, and his wrist is badly swollen in an attempt to break his fall.
Steve (his brother) is a part time worker working the same shift and saw the accident

happen.

Complete the incident report form on the next page. (13 marks)

INCIDENT/INJURY REPORT FORM

Position: X❒Employee ❒Volunteer ❒Contractor

Outcome: ❒Near miss X❒Injury ❒Property damage

1. DETAILS OF PERSON INVOLVED

Name: Daniel Steven Phone: (H) 02 8298 3111 (W) 0450 900 988

Address: 2-10, sydney street

Sex: X❒ Male ❒ Female

Date of birth: 10/01/1984 Position: Shelves stocker

Experience in the job: 2months (years/months) Start time: 6pm ❒ am ❒ pm

Work arrangement: ❒ Casual ❒ Full-time X❒ Part-time ❒ Other

2. DETAILS OF INCIDENT

Date: 4/09/16 Time: 10pm

Location: Colesworths, Ultimo, next to the freezer section

Describe what happened and how: Mark was carrying a box containing glass containers of
jam, and slips on a puddle

3. DETAILS OF WITNESSES

Name: Felipe Phone: (H) 02 8345 4000 (W)0415 799 000 Address: 00, sydney st

4. DETAILS OF INJURY

Nature of injury (eg burn, cut, sprain) : cut and swollen

Cause of injury (eg fall, grabbed by person): fall

Location on body (eg back, left forearm): hand and wrist, respectively

Agency (eg lounge chair, another person, hot water): puddle on the floor

5. TREATMENT ADMINISTERED

First Aid given X❒ Yes ❒ No

First Aider name: Felipe

Treatment: applied pressure to stop bleeding, elevate his hand to reduce blood flow and
an ice bag for the wrist