Communicating Organisational Goals

STUDENT
GUIDE
BSBLDR602
PROVIDE LEADERSHIP
ACROSS THE
ORGANISATION
AIA-BSBLDR602-SG-V1.0 Page | 1 of
BSBLDR602 Provide leadership across the organisation
Contents
Overview 4
Topic 1: Communicating organisational mission and goals 5
Topic 2: Influence groups and individuals 13
Topic 3: Team building 22
Topic 4: Personal and professional competence 26
Overview
The Student Guide should be used in conjunction with the recommended reading and any further
course notes or activities given by the trainer/assessor.
Application of the unit

This unit describes the skills and knowledge required to demonstrate senior leadership behaviour
and personal and professional competence. Business ethics are also addressed in this unit.
The unit applies to individuals who have a role in modelling professionalism in their organisation
and industry and inspiring and motivating others to achieve organisational goals. Leadership is
seen in the context of the organisational mission.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Learning goals
Learning goals include:
 You are able to communicate organisational mission and goals.
 You are able to influence groups and individuals.
 You are able to build and support teams.
 You are able to demonstrate personal and professional competence.
Topic 1: Communicating organisational mission

and goals
Leadership is an essential function of management and which ensures that organisational goals
are achieved and productivity maximized.
This topic focuses on the importance of the leader in relation to the communication of an
organisation’s mission and goals.
Leading according to the organisation’s strategic direction

Leaders must lead according to the
organisation’s strategic direction. This means
leaders must be clear about the organisation’s
vision and mission, objectives, values and
standards. This information is usually found in a
Strategic Plan.
Vision Statements
The vision statement included in a Strategic
Plan focuses on what the company wants to
achieve and where the company aspires to be
Image by Dylan Gillis on Unsplash
in the future.
Activity: Read
Read the article about vision statements:

https://www.thebalancesmb.com/vision-statement-2947999
Take any notes to summarise what you have read and keep for future reference.
Mission Statements
A mission statement is a general statement of how the company will achieve the vision.
There is a close relationship between the vision and mission statements.
The vision statement is a static mental picture of what you want to achieve. An example could be:
having a dairy farm.
The mission statement is a dynamic process of how the vision will be accomplished. For the
previous example, the mission statement would include how the dairy farm would be financed,
staffed, what products it would make and how they would be marketed, for instance.
Objectives
Objectives provide specific milestones with a specific timeline for achieving a goal. They are
therefore of crucial importance in a business plan. Objectives for a business can vary and address
financial objectives, market share objectives, human resources objectives and so on.
Activity: Read
Review the information at the following link about important business objectives:
https://smallbusiness.chron.com/10-important-business-objectives-23686.html
Core values
Core values define the organisation in terms of the principles and values the leaders will follow in
carrying out the activities of the organisation.
Standards
Organisational standards outline the way in which employees should conduct themselves and carry
out their work. It provides standards of behaviour and performance, outlined in documents set out
in policies and procedures. Some standards may be required for compliance with legislation, whilst
others to ensure quality and consistency of a service provided by the organisation.
Benefits of standards include:
 enhances innovation
 competitive advantage
 productivity
 consistency across an organisation.
Examples would be AS 1428 Design for access and mobility, ISO 21500 Project Management,
Policy for Internet usage, Providing customer service policy.
Legislation and the organisation
Businesses are required to follow legislation and industry standards. For example, workplace
health and safety, the Privacy Act or Anti-discrimination law.
Leaders who set an example by demonstrating their commitment to complying to the legislation
required by their organisation allows them to be actively involved in the company, encouraging and
valuing workers’ participation.
Activity: Group work
Divide into small groups. Ensure you divide the work equally.
1. Visit the Safework Australia website:
https://www.safeworkaustralia.gov.au/
 Identify three issues that would be relevant to a leader who managed a

group of construction workers.
Visit https://www.nfplaw.org.au/OHS for information on the WHS Act.
 What are the responsibilities of an employee? What is due diligence in
relation to a worker and health and safety in the workplace?
2. Read the following information on the Privacy Act and the National Privacy
Principles:
http://www.comlaw.gov.au/Details/C2014C00076/Html/Text#_Toc382302897
 Explain whistleblowing and how this may affect an organisation with regard
to values and standards outlined in their code of ethics?
https://wikileaks.org/About.html
http://www.theguardian.com/world/edward-snowden
Your trainer/assessor will facilitate a discussion where you can share your findings.
Activity: Research and discuss
Source a Strategic Plan for a company of your choice. Identify the vision, mission,
objectives, values and standards that a leader within that company would need to
follow.
The trainer/assessor will facilitate a discussion about the outcomes from the
research.
Linking organisational objectives, values and standards to responsibilities

As a leader, you will need to establish linkages between organisational objectives, values and
standards to responsibilities.
This can be achieved through:
 aligning organisational strategy and individual goals e.g. through performance management.
 motivating employees to achieve standards and performance expectations through regular

communication.
 achievement of organisational goals through performance agreements.
 using leadership skills to communicate organisational goals to staff.
 creating communication channels to enhance understanding of organisational priorities and

goals.
Media and language

Communicating, disseminating and distributing information about organisational goals and mission
can be undertaken via a number of different media, such as company newsletters, social media,
email or through presentations and workshops.
When communicating information, it is important to understand that language should address the
audience that it is being delivered to and take into consideration diversity, cultural differences,
language such as jargon or complicated terms.
Selecting the right media and language will dependent upon:
 industry (for example using social media apps for an IT industry may not work for the
construction industry)
 department (for example accounting individuals and marketing individuals are very different in
their characteristics and behaviours, skills and knowledge.
 organisational culture
 age, gender, ethnicity, disability of staff.
Divide into pairs. For each situation listed below, discuss then write down the
communication method that you think would be most appropriate for each.
Situation Method
Informing an employee of redundancy
A new CEO has been appointed
A reminder to employees of working

hours, times for lunch breaks and
coffee breaks
A new WHS policy has been

established
Client complaints on customer service

have risen
The organisation is opening a new

office
research.
Activity: Read
Tips on effective communication in business:

http://www.business.qld.gov.au/business/running/managing-business-relationships/
communicating-effectively-for-business
Activity: Watch
Watch the following video on types of communication and read the article that
follows.
Video: https://www.conovercompany.com/types-of-communication/ (01:53)
For each situation listed below, decide whether you think an informal or formal
method would be best used – consider the feedback that you would receive and how
helpful this would be in decision-making.
Discuss the responses with the class when they have completed the activity – this
may start a good discussion, as not all will agree on the same methods.
Situation Formal/Informal
Informing an employee of redundancy
A new CEO has been appointed
A reminder to employees of working

hours, times for lunch breaks and
coffee breaks
A new WHS policy has been

established
Client complaints on customer service

have risen
The organisation is opening a new

office
research.
Expectations
The expectations of an organisation could include a range of goals such as:
 adhering to workplace health and safety
 adopting the values and ethics of the organisation
 ensuring a service is second to none
 ensuring a product is safe
 sustainability.
The expectations of workers may include:
 behaviour
 conduct
 performance
 standards to be met.
As a leader, you need to be clear about the expectations of your organisation so that you can
ensure you abide by these.
Activity: Reflect and research
Consider past positions that you have held. What were the expectations placed on
you as a worker? Consider some specific examples of expectations you may need to
meet as a leader. Use the Internet to research this if you wish. Make notes on
expectations.
Incidents
As a leader you may need to deal with incidents that happen at work.
Incidents that can occur could be:
Emergency
Conflict Accidents Product failure
responses
If incidents occur, these should be investigated promptly and any outcomes communicated clearly
to relevant workers.
For example, if a staff member complains about discrimination, this should be thoroughly
investigated to find out the facts and to involve all concerned. If the investigation finds that
discrimination occurred, then corrective action will be vital. Corrective action could include training
for staff or new policies and procedures. A leader would instigate these actions. It is also vital to
communicate actions to all staff. This also reiterates the expectations of the organisation.
Activity: Read
Review the following fact sheet on investigating a WHS incident:

https://www.worksafe.qld.gov.au/__data/assets/pdf_file/0020/131780/tips-for-
investigating-workplace-incidents.pdf
Activity: Brainstorm
Think of a specific example of an incident. Describe the incident and how you would
handle it.
brainstorm.
Topic 2: Influence groups and individuals
Leaders have an important role in influencing groups and individuals such as internal staff and
external stakeholders such as customers or suppliers.
Leadership
Leadership focuses on inspiring others, motivating them to take action and providing them with
direction and clarity. It is also about energising people, building belief in them and supporting them
to achieve their goals.
A good leader is a person who understands that they need other people in order to succeed, that
they need to support these people and guide them in achieving their objectives.
In a sense, leadership is very different to management as management is concerned with the work
being performed, whereas leadership is focussed on the people who are doing the work.
Source: https://jonathansandling.com/leadership/
Leaders can be leaders in many contexts outside of work such as political or religious leaders.
However, this unit focuses on leadership at work, specifically the skills and knowledge that are
required to demonstrate senior leadership behaviour and personal and professional competence,
as well as act ethically.
Activity: Watch
Learn how to manage people and be a better leader in this video by WDA Singapore.
Video: https://www.youtube.com/watch?v=PWmhl6rzVpM (06:11)
Leadership styles
There are many different types of leadership styles, each with their own advantages and
disadvantages. Common leadership styles include:
Autocratic Democratic Coaching Strategic
Transformational Laissez-faire Charismatic
Activity: Read
For further information visit the following website:

https://blog.proofhub.com/7-common-leadership-styles-which-type-of-a-leader-are-
you-ef23c93bc706
If the link is broken, then search for any of the above styles for further information.
The Goleman model of leadership:
https://www.toolshero.com/leadership/goleman-leadership-styles/
Characteristics of a leader
Good leadership support people to reach their
goals, whilst supporting the organisation to
reach their vision and strategic objectives.
Some characteristics of a good leader include:
 effective communicator
 a good role model
 a strategic planner
 vision
 courage
 integrity
 focus
 collaboration
 ability to delegate
 commitment.
Image by Canva Studio on Pexels
Activity: Quiz
What type of leader are you?

Take the quiz and then share your results with the class:
https://www.leadershipiq.com/blogs/leadershipiq/36533569-quiz-whats-your-
leadership-style
The trainer/assessor will facilitate a discussion about the outcomes from the quiz.
Activity: Read
Building trust with employees:

https://www.yourthoughtpartner.com/blog/bid/59619/leaders-follow-these-6-steps-to-
build-trust-with-employees-improve-how-you-re-perceived
How to be a good leader in a diverse workplace:
https://smallbusiness.chron.com/good-leader-diverse-workplace-44195.html
Managing resources effectively

Leaders are required to manage resources effectively, this can include:
 human resources
 equipment
 budgets
 technology.
In doing so they must also take into consideration:
 risks  policies and procedures
 financial implications  code of conduct
 outcomes of resource use  ethics
 other departments or financial units  effective utilisation of all resources
 team capabilities  future requirements.
 other projects
Decision making
A consultative leadership is task oriented and focusses on making decisions, consulting with others
for opinions and listening to their contribution when decisions need to be made. Consultation can
include:
 seeking feedback
 asking for opinions
 taking on board a team’s expert advice
 having an open-door policy
 participation in decision making
 including all stakeholders.
Activity: Read
This article discusses decision making in detail, outlining some common techniques:
https://online.hbs.edu/blog/post/decision-making-techniques
The following link provides an overall view of stakeholders:

https://asq.org/quality-resources/stakeholders
 Using this article as a guide, list down the type of stakeholders that you think
would be common to an organisation.
The trainer/assessor will facilitate a discussion.
Use an example of your own such as whether to buy a new car, or a major decision
you have to make at work, such as a redundancy decision.
Use the following tools to set out the decision-making process. Clearly go through
the decision-making process for at least one real decision that you have to make.
 http://www.conceptdraw.com/How-To-Guide/how-do-fishbone-diagrams-solve-
manufacturing-problems
 http://www.mindtools.com/pages/article/newTMC_97.htm
Submit to your trainer/assessor for feedback.
Generating alternatives
Choosing alternatives can include using rankings or a grid matrix.
Activity: Read
The following link discusses the Reframing Matrix:
http://www.mindtools.com/pages/article/newCT_05.htm
Further information on decision making:
http://www.businessnewsdaily.com/6162-decision-making.html
http://www.mindtools.com/pages/article/newTED_03.htm
Divide into small groups. This will be your team. Ensure you divide the work equally.
Create a weighted grid matrix to determine the best option for the following scenario:
Scenario: You have realized that your office is in need of a recycling procedure for
the large amount of paper that is being wasted.
Find a solution by creating a weighted grid matrix to determine the best option to
follow.
Each team should present their idea to the rest of the class after the activity
Change management
Leading change requires a manager to utilise their resources, implement improvements effectively,
understand workplace culture and consult to ensure there is the least resistance to the changes.
Image by Nothing Ahead on Pexels
Activity: Read and watch
Watch this video on change management.

Video: https://www.youtube.com/watch?v=PQ0doKfhecQ (04:49)
Read the article on 10 principles of leading change management:
Article: https://www.strategy-business.com/article/00255?gko=6c601
Risk Management
Risk management is a process to identify, assess and control threats to an organisation. These can
include:
Resistance to
Loss of staff Data security Natural disasters
change
Activity: Read
Analysis of risk:
 How to manage risk:
https://www.business.gov.au/Risk-management/Risk-assessment-and-
planning/How-to-manage-risk
 The treatment of risks:
http://www.business.qld.gov.au/business/running/risk-management/risk-
management-plan-business-impact-analysis/analyse-evaluate-impact-risks
The following diagram outlines the risk management process:
Communication and consultation
Establishing Risk Risk Risk Risk

the context identification analysis evaluation treatment
Monitoring and review
Contingency planning
Contingency plans are prepared in the event that initial plans need to be varied.
In every activity that is carried out there is a danger of it not turning out the way you expected it to,
or of it going disastrously wrong. We have to live with this possibility and continue to do routine
activities and to pursue new activities. It is part of the uncertainty of life that has positive and
negative effects.
Depending on how careful you are, or on how important the activity you are performing is to you,
you may have assessed all the possible outcomes and decided what you might do if each
happens.
How to plan when things go wrong:
 Return to operations as soon as possible.
 Protect resources.
 Prepare for unseen events.
 Minimise inconvenience and down time.
 Assign specific responsibilities.
Further information: http://www.mindtools.com/pages/article/newLDR_51.htm
Activity: Watch
The following clips highlight the main points of contingency planning.

Video: https://www.youtube.com/watch?v=OdKVGsnUh7g (03:57)
Video: https://www.youtube.com/watch?v=XSUsM_bv5W8 (03:06)
Global environment
A leader needs to be very aware of the global environment and the trends of such.
The global environment impacts on how organisations operate through:
 economics  politics
 international interactions  technology
 trade laws  social influences.
This can also affect suppliers, customers, distributors, clients, competitors.

Leaders need to be constantly scanning the external environment to see what is going on.
There are many ways that this can be done, for example, through networking, conferences,
reviewing articles and LinkedIn and so on.
Activity: Research
What is a current global trend? How might this impact on an organisation? How
might a leader handle this?
Technology
A leader also needs to be very aware of new technology.
Changes in technology can
have a profound effect on
organisations. It can include
changes with:
 management
 processes
 staffing
 competition
 strategic planning
 work tasks
 change management.
Image by Pixabay on Pexels
Activity: Read
How technology impacts work culture:

https://www.forbes.com/sites/forbesagencycouncil/2017/10/05/how-technology-
impacts-work-culture/#450771e0721a
Activity: Research
Research a new technology in any area.
 How might this impact on an organisation?
 How might a leader handle this?
Presenting a positive image

It is extremely important that an organisation is represented in a positive way at all times.
This can include:
 Professionalism
 Communication with social media
 Providing clarity to staff.
Ways to present a positive image can be through:
 engaging workers in a positive manner
 creating a positive culture
 mentoring and coaching/supporting staff
 positive social media
 increasing a positive profile
 becoming an employer of choice.
Divide into pairs. Ensure you divide the work equally.

Select two different companies (one should be a well-known corporation, the other a
smaller local business).
Research their image in the media. Is it positive, negative? What image do you see?
What makes it a positive or negative image? Would you work for either of these
companies? What reviews have you come across. Source examples, testimonials,
videos or screen shots.
Provide an overview of what you have found.
Submit all work as professionally written documents within the timeframe allocated.
Your trainer/assessor will provide your group with feedback.
Topic 3: Team building
Teamwork
A leader must be able to build and support teams. This is vital because it:
 creates unity  increases learning opportunity
 motivates staff  promotes workplace synergy
 offers different perspectives  supports collaboration.
 provides feedback
Activity: Watch
5 reasons why effective teamwork is important for all organisations.

Video: https://www.youtube.com/watch?time_continue=30&v=kYjqtLCNqSA (02:07)
This clip is a light-hearted look at teamwork.
Video: https://www.youtube.com/watch?v=fUXdrl9ch_Q (01:21)
This clip explains teamwork simply.
Video: https://www.youtube.com/watch?v=OpzH1hPvf38 (03:51)
Divide into pairs. Ensure you divide the work equally.

Discuss what it means to be part of a team. Share your experiences.
Write a list of buzz words for working as part of a team (for example, collaboration,
etc).
Address the following questions:
1. What makes a successful team?
2. What is multiskilling and what are the benefits to a team?
3. What skills do team members require in the workplace? (Consider a team that
you have worked in or provide an example to illustrate your answer).
4. Consider your role in any position that you have held, or one you currently hold.
List four ways in which you could develop new competencies for that role.
Submit all work as professionally written documents within the timeframe allocated.
Your trainer/assessor will provide your group with feedback.
Building a team
Activity: Read
The following articles discuss team roles and responsibilities:

http://www.mindtools.com/pages/article/newLDR_86.htm
http://www.belbin.com/rte.asp?id=8
Activity: Practical
Using the examples from the following site, undertake some fun team building
activities to highlight various aspects of teamwork.
http://www.huddle.com/blog/team-building-exercises/
Your trainer/assessor will facilitate a group activity.
Activity: Read
Belbin’s role descriptions:

https://www.belbin.com/about/belbin-team-roles/
Based on Belbin’s role descriptions, note down which role best describes you.
Consultative teams
Promoting a consultative team culture
can empower teams and create and
maintain a positive work environment.
This can be done through:
 regular meetings to discuss roles
and responsibilities
 team progress meetings
 documenting work carried out
 brainstorming or innovative
meetings
 good internal communication
 sharing information Image by fauxels on Pexels
 feedback
 sharing
 promoting and encouraging thoughts and ideas
 open communication channels.
The leadership style of the manager will determine the team’s culture.
Empowering teams
Activity: Read
Review the following sites to find out more about the empowerment of employees:
http://www.inc.com/kevin-daum/8-tips-for-empowering-employees.html
http://thethrivingsmallbusiness.com/empowerment-a-leadership-competency/
Team innovation
Encouraging innovation in a team can support staff to think creatively. It can also embrace new
technology, improve work processes and meet customer demands or needs.
Benefits include:
 increased productivity  improved staff retention
 more efficient use of resources  increased competitiveness/new
customers.
 diversity inclusion
Innovation can come from the business strategy, but creating an innovative environment could
include:
 encouraging an innovative culture
 hiring a more diverse staff
 leading by example
 using a defined process for enabling innovation
 implementing innovations quickly
 rewarding employees
 investing in resources
 creating collaborative spaces
 allowing for opportunities for innovation
 allowing decision making.
Activity: Read
Review the following articles on resource teams, identifying needs, collaboration and
online collaboration:
http://www.opm.gov/policy-data-oversight/performance-management/teams/building-
a-collaborative-team-environment/
http://mashable.com/2013/07/15/apps-for-team-collaboration/
Activity: Read
Review the following articles on managing teams, performance, use of technology,

innovation, conflict resolution, and the work environment:
http://blogs.hbr.org/2012/10/how-to-collaborate-in-a-virtua/
http://work.com/blog/2010/06/10-tips-to-improve-team-performance/
http://www.wikihow.com/Manage-Conflict
Activity: Project
Divide into small teams.

Research a technique/application or technological development used in
communicating and collaborating teams within an organisation today.
Each group should present their technique to the rest of the class at the end of the
session.
You must: Collaborate and work as a team, empower your team, assign
responsibility for tasks and team roles, maintain a positive environment as you work
in your group, be innovative in your approach. You may: promote one person as
leader, define clear roles amongst the group, seek advice from your trainer/assessor
as your leader.
At the end of the project, you are to address each of the above points to determine
how the team worked together. Provide some examples, to justify your response and
provide a summary of how your team performed overall.
The trainer/assessor will allocate time for research, writing up some notes,
developing a presentation and then delivery to the class. Time at the end will be
allocated for feedback.
Topic 4: Personal and professional competence
Ethics and ethical behaviour

Leaders need to ensure that the organisation’s ethical values are understood and followed. Having
clear direction on ethics to be followed is also very important as it reduces organisation risk and
enhances performance.
Ethics are essentially the moral guidelines that an organisation
requires for all staff to follow. While workplace ethics may vary
from industry to industry, there are common ethical values that
would apply to most workplaces.
Ethical values are almost always contained in Code of
Conducts and related procedures. Examples of ethical values
are:
 Values in relation to workplace behaviour – for example,
treating others with respect and expectations of whether
relationships between staff are acceptable.
 Values in relation to gifts – for example, are staff allowed
to accept gifts from customers.
 Values in relation to conflicts of interest – for example,
what constitutes a conflict of interest and how it must be
declared.
Image by Priscilla Du Preez on
Unsplash
Activity: Read
The following information discusses ethics and ethical behaviour:

http://en.wikipedia.org/wiki/Ethics_in_management
Research the different approaches to ethical behaviour (for example Utilitarian

approach; Rights Approach).
Take notes.
Discuss your findings: How do they differ, what do you think of each approach?
Business ethics
Activity: Read
The following link to the small business tool kit, provides some videos on corporate
social responsibility:
https://smallbiz.tools/
Research the following organisations and answer the questions below.
1. List any goals the organisation has for achieving social and environmental
responsibility.
2. State one cause or issue being addressed and briefly explain their approach;
their ethical statement (if any stated) and how are they responding to the
community.
Starbucks
The Body Shop
Microsoft
McDonalds
Ford Australia
Submit your work to your trainer/assessor for feedback.
Activity: Report
Find a code of ethics that would relate to an industry of your choice. For example, if
you were in education it may relate to the following:
https://www.qct.edu.au/standards-and-conduct/code-of-ethics
 State the industry.
 Include an overview of the code of ethics.
 Investigate whistle-blowing in your industry.
 Define the term.
 Provide an overview of how it relates to your industry.
 Provide one example of whistle-blowing and how the code of ethics would be
used.
 Consider your college. List down all the ethical values or codes that you
personally follow.
Your report should be between 1–2 pages long and be written in clear and concise
English.
Submit your report to your assessor trainer/assessor for feedback.
Leadership styles
Adapting your leadership style to deal with different situations and circumstances is part of
demonstrating your personal and professional competence.
Activity: Watch
Watch the following video on leadership styles.

Video: https://www.youtube.com/watch?v=Bv16yctXaFM (04:49)
Undertake these leadership quizzes:
http://www.queendom.com/tests/access_page/index.htm?idRegTest=2289
(you don’t have to register but it may be worthwhile as it is a long quiz)
http://www.gotoquiz.com/leadership_style
The trainer/assessor will facilitate a class discussion about the results.
Professional development
The four stages of competence (or the four stages of learning) is a model based on the premise
that before a learning experience begins, learners are unaware of what or how much they know,
and as they learn the move through four states until they reach a stage of unconscious
competency.
A trainer can better identify learning needs and develop learning objectives based on where their
target audience is in the four stages related to a given topic.
The four stages of competency are:
Unconscious Conscious Conscious Unconscious

incompetence incompetence competence competence
Activity: Read
Further information can be found at:

https://medium.com/@zainabz/the-four-stages-of-competence-ee5c6046b205
Activity: Discuss
What are your current stages of competency? Where are you now? Where do you
want to be?
 How do you undertake to improve your own competence either at work or home
life?
 What professional development have you undertaken, how has it helped in your
work?
 What type of professional development can managers undertake to develop
their leadership skills?
The trainer/assessor will facilitate a class discussion.
Professional development can be:

 formal training with a qualification
 informal training to help with a skill
 mentoring:
o coaching
o attending conferences/seminars/workshop events.
Activity: Read
Further information on the importance of professional development can be found at:

http://www.professionalsaustralia.org.au/australian-government/blog/the-importance-
of-continuing-professional-development/
Personal competence
It is important to be able to monitor and assess individual performances to ensure they met any
required standards and furthermore so that objectives and goals are also being met.
Developing professional competencies assist in identifying where personal knowledge and skills
require further development.
There are a few methods to measure competency, one is a workplace competency skills
assessment – this can be based on a description of a required skill, attribute or behaviour for a
specific job used to define and measure an individual’s effectiveness.
Activity: Report
List the ways in which you maintain your professional competencies either in your
current workplace or a position you have previously held.
Research the term “Competency Standards” and provide a list of tools that could be
used to assess personal competency standards.
Look at the competencies for this unit of study from:
https://training.gov.au/Training/Details/BSBLDR602
What gaps do you currently have?
Consider all the professional development that you would like to undertake to
progress your own professional competence. List these down.
Next to each competency that you have identified, find out how you would go about
undertaking professional development for this (you could source links to websites or
cite courses/events, etc., that you could attend).
Your report should be between 1–2 pages long and be written in clear and concise
English.
Submit your report to your assessor trainer/assessor for feedback.
Developing skills and competencies

Professional development of personal skills and knowledge could be through:
 personal training or one-on-one  mentoring
instruction
 building networks
 college courses or in house professional
 job rotation
development training
 secondment.
 conferences
By providing or encouraging professional development in the workplace, an organisation can
increase productivity and remain competitive in today’s growing global market economy.
Personal development can enable employees to build networks, improve their own opportunities in
the workplace, develop self-management, focus on performance and undertake best practices.
Activity: Research
List the type of tools that you could use to obtain feedback from employees,
colleagues and clients.
 Have you ever been given feedback that has enabled a positive change in your
work practices?
Professional networks and groups

Building professional connections through networking can reinforce and maintain important
relationships and trust with others. Building a professional network can be through:
 attending industry related events  attending conferences
 connecting online through professional  being involved in forums online
networks
 using social media platforms.
 participating at workshops
 What industry are you keen on entering or would like to continue working?
 Think of professional networks in that industry.
 What online networks are you connected to?
 Discuss how these help you to connect and network with people in your
industry.
 What are the advantages and disadvantages of online networking?
Activity: Project
This activity will take about 2 hours to complete.

Register for a LinkedIn account.
If you already have an account, please follow the extension work given or
alternatively, research an alternative professional network that you could join specific
to your industry.
LinkedIn Account
 Create an account (its free)
 Complete the Profile
 Upload your CV (if you do not have one then this is an opportunity to create
one)
 Connect with some friends who are already using LinkedIn (if not then ask
colleagues from your class)
 Join some professional networks that relate to your industry
Extension
If you have a LinkedIn Account:
 Update your CV and upload to the LinkedIn profile
 Ensure that you are connected to relevant professional networks in your industry
Alternatives
 If you don’t have a CV, create one.
 Find an alternative professional network, create an account and connect with
other professionals in the industry.
Submit evidence of your profile, account or CV to your trainer/assessor.

Communicating Organisational Goals

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Communicating Organisational Goals

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STUDENT

Application of the unit

 You are able to communicate organisational mission and goals.

 You are able to influence groups and individuals.

 You are able to build and support teams.

 You are able to demonstrate personal and professional competence.

Topic 1: Communicating organisational mission

Leading according to the organisation’s strategic direction

Read the article about vision statements:

 consistency across an organisation.

Legislation and the organisation

Activity: Group work

 Identify three issues that would be relevant to a leader who managed a

Activity: Research and discuss

Linking organisational objectives, values and standards to responsibilities

This can be achieved through:

 motivating employees to achieve standards and performance expectations through regular

 achievement of organisational goals through performance agreements.

 using leadership skills to communicate organisational goals to staff.

 creating communication channels to enhance understanding of organisational priorities and

Media and language

 age, gender, ethnicity, disability of staff.

Activity: Research and discuss

Informing an employee of redundancy

A new CEO has been appointed

A reminder to employees of working

A new WHS policy has been

Client complaints on customer service

The organisation is opening a new

Tips on effective communication in business:

Activity: Research and discuss

Informing an employee of redundancy

A new CEO has been appointed

A reminder to employees of working

A new WHS policy has been

Client complaints on customer service

The organisation is opening a new

 adhering to workplace health and safety

 adopting the values and ethics of the organisation

 ensuring a service is second to none

 ensuring a product is safe

The expectations of workers may include:

Activity: Reflect and research

Review the following fact sheet on investigating a WHS incident:

Topic 2: Influence groups and individuals

Autocratic Democratic Coaching Strategic

Transformational Laissez-faire Charismatic

For further information visit the following website:

 a good role model

What type of leader are you?

Building trust with employees:

Managing resources effectively

In doing so they must also take into consideration:

 risks  policies and procedures

 financial implications  code of conduct

 outcomes of resource use  ethics

 other departments or financial units  effective utilisation of all resources

 team capabilities  future requirements.

 asking for opinions

 taking on board a team’s expert advice

 having an open-door policy

 participation in decision making

 including all stakeholders.