Ozzy Paradise Operational Plans

Strategic goals FY 20X1 – 20X3

1 Focus on customer: 6-star quality product and service.
2 Develop and retain a superior workforce and marketing team.
Achieve financial objectives as to: reducing direct and indirect costs, achieving sales targets and profit target ($1,000,000 before
3
tax)

Operational plan FY 20X1/20X2

Objectives Performance measures Tasks

Design a new customer friendly,
1
innovative and responsive website.
Engage workers with strategic goals
for business and support professional
2
development in line with strategic
goals.
Reduce direct costs of production by
3 achieve greater employee support fo organisational
20%.
 Completion of usability
testing
 Completion of test site for
final approval
 Completion of performance
plan
 Completion of manger plans
for engagement of staff with
strategic aims such as cost
cutting
 Financial statements
 Research interactivity options for customer service
 Conduct focus group for usability tests
 Management engagement with employees to
achieve greater buy in of organisational goals
 Renegotiate with suppliers
 Research potential new suppliers
 Management engagement with employees to
goals
 Greater use by managers of budgets to encourage
restraint in work teams
 Operational plan: Marketing team cost centre FY 20X1/20X2
Goal Strategy Task/action Performance Responsibility/timeframe
measures

Reduce direct cost Engage staff and raise staff  Weekly meeting  Actual expenses Managers/ Q1 FY 20X2
by 20% awareness of budget so they can  Appropriate  Charged to cost
work within constraints. financial training centre

Engage workers  Build sense of individual  Schedule  Completion of Managers/ Q1 FY 20X2

with strategic goals responsibility for working to performance performance plans
of business and budget, for example, show planning  Completion of
support commitment of management to  Schedule manager plans for
professional professional development. training, engagement of
development in  Underline linkage of employee Coaching, staff with strategic
line with strategic goals with organisational goals. mentoring, etc. aims such as cost
goals cutting

Operational plan: Service team cost centre FY 20X1/20X2

Goal Strategy Task/action Performance Responsibility/timeframe
measures

Reduce direct cost  Attempt to reduce external  Renegotiate with  Actual expenses Managers/ Q1 FY 20X2
by 20% costs suppliers  Charged to cost
 Attempt to cut internal costs  Research centre
via: potential new
o Greater appreciation for suppliers
company strategic aims  Reduce food
and relationship to waste and
workers encourage more
o Engagement of workers efficient use of
in devising cost cutting resources
 Operational plan: Service team cost centre FY 20X1/20X2
Goal Strategy Task/action Performance Responsibility/timeframe
measures

measures  Management
engagement with
employees to
achieve greater
employee
support of
organisational
goals
 Greater use by
managers of
budgets to
encourage
restraint in work
teams
Engage workers  Engage workers to enlist  Weekly meetings  Completion of Managers/ Q1 FY 20X2
with strategic goals support in achieving goals performance plans
of business and  Greater engagement should  Completion of
support encourage workers to find manager plans for
professional creative ways to work within engagement of
development in budget staff with strategic
line with strategic aims such as cost
goals cutting