Assessment

Task 1
Manage project
human resources
BSBPMG534
Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I have
not cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against
me according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment

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instructed:
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 Table of Content

Student Declaration....................................................................................................................2
Task 1 – Knowledge Questionnaire...............................................................................5
Question 1...................................................................................................................................6
Question 2...................................................................................................................................6
Question 3...................................................................................................................................7
Question 4...................................................................................................................................7
Question 5...................................................................................................................................7
Question 6...................................................................................................................................8
Question 7...................................................................................................................................8

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Task 1 – Knowledge Questionnaire
What is this
assessment task
about?
What do I need to do
to complete this task
satisfactorily?
BSBPMG534 - Manage project human resources V3 2021
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Task summary and instructions
This assessment is a written questionnaire with a mix of objective and
subjective questions.
The questionnaire is designed to meet the knowledge required to
meet the unit requirements safely and effectively.
The questions focus on the knowledge evidence required for this unit
of competency:
• tool and techniques to identify resource requirements including
required project personnel levels and competencies
• human resource management (HRM) methods, techniques and
tools
• relevant training and development methods
• strategies for managing project human resources and their
application to different situations
• procedures for interpersonal communication, counselling, and
conflict resolution
• processes used to measure individuals’ performance against
agreed criteria
• techniques for managing and improving performance.
Your assessor will be looking for demonstrated evidence of your
ability to answer the questions satisfactorily, follow instructions,
conduct online research and review real or simulated business
documentation as instructed.
• submit your answers to the questions within the set timeframe,
• answer all questions as instructed,
• answer all questions using your own words and reference any
sources appropriately,
• all questions must be answered satisfactorily.
It is advisable to:
• review the questions carefully,
• answer the questions using online research and the learning
material provided for the unit and by reviewing real or simulated
relevant business documentation (such as policies and
procedures),
• further research the topics addressed in each question.
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 Task summary and instructions

Specifications You must submit to GOALS the

• assessment coversheet,
• answers to all questions,
• references.

Resources and • computer with Internet access,

equipment • access to Microsoft Office suites or similar software,
• learning material.
Re-submission You will be provided feedback on your performance by the Assessor.
opportunities The feedback will indicate if you have satisfactorily addressed the
requirements of each part of this task. If any parts of the task are not
satisfactorily completed, the assessor will explain why, and provide
you with written feedback along with guidance on what you must
undertake to demonstrate satisfactory performance. Re-assessment
attempt(s) will be arranged at a later time and date. You have the
right to appeal the outcome of assessment decisions if you feel that
you have been dealt with unfairly or have other appropriate grounds
for an appeal. You are encouraged to consult with the assessor prior
to attempting this task if you do not understand any part of this task
or if you have any learning issues or needs that may hinder you when
attempting any part of the task.

Answer all the questions below:

Question 1
Outline three (3) tools and techniques used to identify resource requirements including
required project personnel levels and competencies.

(30-50 words/tool or technique)

Tool and techniques Outline

Work Breakdown Structure (WBS) The Work Breakdown Structure is intended to ensure that job is broken
Project Description
Prior Work Experience
down into separate, indivisible work units. This facilitates in creation of
a hierarchy of operations and the tracking of progress toward measurable
goals. WBS integrates scope, cost, and scheduling baselines to ensure
that project plans are in synchronization.
A project description provides the objectives for the project's
development, as well as the goals, functionality, and specifics that a
development team will need to complete the project. It also aids in team
communication and ensures that everyone is aware of their
responsibilities.
It matters a lot in a project when the team that worked on the prior
project is more fit and capable of handling a comparable project with
less difficulty. For example, if a person has extensive expertise handling
IT challenges, they can take on the role of IT project manager to ensure
that the present project is completed effectively and on time.

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Question 2

Summarise two (2) key Human Resource Management methods, techniques, and
tools. (30-50 words each)

Item Name/title Summary (30-50 words/item)

Recruitment Recruitment is a crucial operation in which you cannot
recruit just anyone; you must hire people who are qualified
for the position. Finding the proper individual for the job
Method adds to the project team's value.
Training in After recruiting the greatest personnel, it's critical that they
relevant skills remain the ideal in their field, thus they'll need to train in the
areas that will be needed for the project. Learning has
evolved into a means of being innovative, accelerating
growth, and maintaining a competitive advantage.
Interviewing Interviewing is a good way to find the perfect candidate.
The interview could take place either online or face to face.
People from the HR department may be involved in the
Technique interview to assess soft skills and ensure that he or she is a
good match for the organisation. Interviews with members
of the project team are also conducted to assess the
candidate's technical competence.
Discussion in Groups
The accessor uses group conversation to determine how well
the applicant acts in a group setting. The accessor assesses
the candidate's listening and speaking abilities to determine
how well he or she will succeed in the tough activities.
HR forms HR forms contribute to the company's growth and can fulfil
the criteria of all documents that are used for certain
Tool purposes. With the amount of workflows that this
department's employees must perform, HR forms can help
to speed up and streamline the process.
Performance This aids the HR department in evaluating employee
Review forms performance. Employee performance and strengths are
tracked by HR teams and management. If an employee is
having difficulty in one or more areas, appropriate training
is provided.

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Question 3
Outline two (2) formal and two (2) informal training and development methods.

(30-50 words/method)

Item Method Outline

Online training The term "online training" refers to a type of remote learning
Formal that occurs over the internet. Multimedia, components,
videos, music, and weblinks are all included. Online training
can be tailored to meet a person's specific learning
requirements.
Face to Face training It is a more traditional method of training that takes place in
a classroom-like environment. It's quite interactive.
However, it can be time consuming and costly to operate.
Trainers may have to miss entire days of work to complete
the training.
Mentoring somebody In the workplace, a mentor provides instruction to a mentee,
who is a less experienced employee. The mentor provides
their knowledge, ability, and expertise in order to provide
Informal assistance and advise in the long run.
Online discussion Engaging forums reduce loneliness, making the online
groups or forums experience more engaging and improving learning. Consider
sites like Stack Overflow. It features a large software
engineering community where you can teach and learn about
any IT issue.

Question 4

Explain 2 strategies for managing human resources and provide an example of

their application (one example/strategy).
(50-100 words/strategy)

Strategy Explanation with example

Training Employees who have been properly trained are critical to any company's
success.Your business will function more smoothly if your personnel have
all of the necessary training, skills, and information. Employees will be able
to do their tasks more competently. For example, if a project at an IT firm
necessitates the use of Java, proper training in the language should be
offered.

Performance management
It entails getting down with employees and reviewing their performance
indicators to see whether they are ahead of schedule or behind schedule. It's
a communication process in which management and employees collaborate
to plan, monitor, and evaluate an employee's job goals and overall
contribution to the company. Employees, for example, are given monthly
ratings and incentives based on their performance.

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Question 5

Outline two procedures for each one of the following: communication, counselling,
and conflict resolution.

(30-50 words/procedure)

Item Procedure Outline

face to face The meeting is where face-to-face communication takes
place. It is a two-way communication system that is also
quite effective. If there is any doubt, they can clear it up
right away. The meeting agenda is made obvious to
everyone in attendance during the meeting, and meeting
Communication minutes are given to everyone afterward.
Email It is a type of communication in which email is written in a
way that is consistent with the company's policies and
procedures. The email includes the sender's name, the
company's logo, and a signature.

Skills training Skills training enables employees to better interact with

and working problem-solving employees, acquire empathy skills, and
towards a act in a more open and transparent manner. A meeting is
common goal held to discuss progress and agree on new goals, and
meeting minutes are created in which all parties present
agree that the goals will be met.
Counselling Relationship Building relationships is the key to long-term success.
Building Mutual respect, confidence, and trust are the foundations
of a good partnership. The project manager is responsible
for ensuring that the project is completed on time and
within the budget agreed upon with the client.

Mediation When there is a problem in the team that is getting worse

by the day, a mediator is needed to resolve the situation.
Parties are encouraged to discover and explore ideas for
resolving their issue during mediation.
The mediator cannot decide on the outcome, but they can
Conflict resolution ensure that the parties resolve the conflict effectively.
Listen Listening to what the other party is saying rather than
reacting instantly is a good idea and avoid interrupting
when the other party is speaking. Miscommunication can
lead to conflict, so it's best to rephrase when the other
person has finished speaking so that we may all hear each
other completely.

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Question 6
Explain two (2) processes used to measure an individual’s performance against agreed
criteria.
(30-50 words/process)

Process Explaination
Key performance A key performance indicator (KPI) is a metric that is used to evaluate a
indicators person's productivity. A key performance indicator (KPI) is typically
defined as a numerical number that expresses the relationship between
one indication and another across time. A KPI in sales, for example,
could be the number of calls made, appointments arranged, or deals
closed. The time it would take to complete 100% of the design and the
time it would take to implement the design are two IT KPIs.
Reviews/Feedbacks It is critical to receive feedback and reviews in order to enhance your
performance. You must receive feedback, analyse the input, and, if there
is a problem, sit down with the individual to clarify the problem and how
to solve it in the future. Feedback should be presented in a clear and
concise manner.

Question 7

Explain three (3) techniques used for managing and improving

performance. (30-50 words/technique)
Technique Expl
Technique Explaination
Offering them rewards When employees are happy with their jobs, they perform better. If
employees are rewarded for their hard work with a bonus or a higher
salary, they will work harder and more efficiently, which will benefit the
firm as well.
Ensure that performance appraisals Employees receive regular evaluations that tell them where they stand
are consistent. and where they need to improve. Appraisals should be done on a regular
basis, as well as setting goals for staff and ensuring that they are met.

A smart goal - is a goal, that meets the following

Set SMART Goals for people conditions:
 Specific
 Measurable
 Achievable
 Relevant Time bound
In SMART goals, its all about setting specific goals that
are realistic enough to be achieved and measured. All
these should be within the timetable you have set.

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References:
https://www.vsbc.vic.gov.au/dispute-resolution/how-mediation-works/
https://www.quora.com/What-is-Work-Breakdown-System
https://www.workbreakdownstructure.com/
https://www.truemark.dev/blog/need-of-great-project-specification
https://icehrm.com/blog/importance-of-hr-forms/
https://www.safetyunlimited.com/Online-Training/What-is-Online-Training.asp#:~:text=Also
%20known%20as%20computer%20based,accessed%20through%20one's%20internet
%20browser
https://leadershipmanagement.com.au/mentoring-in-the-workplace/
https://www.pmi.org/learning/library/relationship-building-key-technical-skill-5098#:~:text=In
%20fact%2C%20the%20key%20to,on%20schedule%20and%20within%20budget

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