Assessment

Task 2
Manage project quality
BSBPMG532
 Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work
and I have not cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be
taken against me according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these
assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment

Unit Title
Unit Code
Student
name
Student ID
number
Student Date 08/08/2021
signature

Task Number

------OFFICE USE ONLY-----

BSBPMG532 - Manage project quality V3 2021 Page 2

RTO Provider: 91153 - CRICOS Code: 02672K
greenwichcollege.edu.au
 For Trainer and Assessor to complete:

◻ Student requested reasonable adjustment for the assessment

Marking Comments

DNS
N
Y
Completed successfully
The student has satisfactorily completed ☐ ☐ ☐
and submitted the following:

 Notes from the briefing session in

week 1 in Task 2.1A
 Project quality management plan in
Task 2.1B
 Summary of agreed on changes to the
quality management plan in Task 2.1C
 Summary of feedback and inputs into
the project quality plan in Task 2.2
 Project quality management plan in
Task 2.2

The student actively participated in the ☐ ☐ ☐

briefing session with the project sponsor
in week 1 of class (Role-Play in simulated
work conditions):
 Asked questions relevant to project
quality planning
 Listened actively
 Took notes
The student presented the project quality ☐ ☐ ☐
plan to relevant stakeholders in week 3 of
class (Role-Play in simulated work
conditions):
 Confirmed quality objectives and
standards
 Discussed and confirm quality metrics
and requirements for each project
deliverable
 Negotiated proposed roles and
responsibilities for project quality
management
 Confirmed quality assurance and
control processes and practices
 Demonstrated support for the quality
management plan
 Used active listening and questioning
to elicit views and opinion of others
 Documented feedback and inputs
from the group of stakeholders
Marking Comments

DNS
N
Y
Completed successfully
 Adopted a collaborative approach
Agreed on changes to the project quality ☐ ☐ ☐
plan were applied.
The student attended the meeting with ☐ ☐ ☐
the marketing team and the project
sponsor in week 3:
 Identify the quality objectives and
standards in consultation with the
marketing team
 Consult with the marketing team on
quality requirements
 Consider inputs from the project
sponsor, played by the trainer and
assessor in simulated work conditions
 Listened actively

Demonstrated ability to: ☐ ☐ ☐

 Identify quality objectives and
standards with input from relevant
stakeholders
 Develop quality metrics for the project
and any product output in a quality
management plan
 Select quality management methods
and tools for resolving quality issues

This is evidenced by:

 Notes from the briefing session in
week 1 in Task 2.1A
 Project quality management plan in
Task 2.1B
 Summary of agreed on changes to the
quality management plan in Task 2.1C
 Summary of feedback and inputs into
the project quality plan in Task 2.2
 Project quality management plan in
Task 2.2
 Active participation in the briefing
session with the project sponsor
(Refer to marking sheet)
 Active participation in the meeting
with relevant stakeholders in Task
2.1C and Task 2.2.1 (refer to marking
sheet)

Demonstrated ability to: ☐ ☐ ☐

 Consult with project team and
stakeholders on quality requirements

This is evidenced by:

Marking Comments

DNS
N
Y
Completed successfully
 Notes from the briefing session in
week 1 in Task 2.1A
 Summary of feedback and inputs into
the project quality plan in Task 2.2
 Active participation in the briefing
session with the project sponsor
(Refer to marking sheet)
 Active participation in the meeting
with relevant stakeholders in Task
2.1C and Task 2.2.1 (refer to marking
sheet)

When collaborating with the group, the ☐ ☐ ☐

student has actively participated in group
work with a substantial contribution that
can be assessed individually for all the
requirements of this task.

Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐

Student Name:

Assessor Name:

Assessor Signature:

Date:

Table of Content

Student Declaration........................................................................................... 2
Task 2 – Determine quality requirements.................................................. 6
Task 2.1 Determine quality requirements........................................................... 10
Task 2.2 Case Study.......................................................................................... 15

Task 2 – Determine quality requirements

 Task summary and instructions

What is this Refer to and read the documents saved in a separate folder:
assessment task
about?  MMI company profile and project task
 Policies and Procedures

You have been recently engaged by XYZ Pty Ltd trading as

MMI as a Project Manager (PM) to develop and implement
a project to open a new campus in Sydney (refer to MMI
strategic objectives).

 The Board of Directors (BoD) has allocated 3

million dollars to the project.
 Project duration: 1 year.
 You can employe four new staff members to be part of the
project team for its duration. Source the rest of the
project team from existing MMI personnel (flexible work
arrangements will be needed)

The project includes:

 Finding premises in Sydney CBD ( 800-1000 square

metres, onsite parking for staff, natural light)

Ideally, there will be enough room for 5-7 classes, one

meeting room, one computer lab, 1 x student kitchen,
student lounge, 1 x staff kitchen, three offices for staff,
toilet facilities
 Rent the premise
 Obtain necessary permits
 Source architect and building company
 Source and buy furniture and equipment
 Liaise with the architect and building company

The project steering committee is composed of:

 Mr Eli Brown – Non-executive Director

 Task summary and instructions

 Mr Leonard Black - CFO

 Academic Manager (Jacob Graham)

The project sponsor is Taylor Varin (Client Service

Manager), played by the trainer and assessor.

You will have to:

 Determine the project requirements

 Work in collaboration with pertinent stakeholders
 Scope the project
 Cost and resource the project
 Develop the project plan
 Execute the project
 Finalise the project

Each unit covered in your Diploma of Project Management

will address a part of the project:

 Scope
 Time
 Quality
 Cost
 Human Resources
 Information system and communication
 Risk
 Project Integration
 Communicate with influence
 Facilitate continuous improvement in project work
 Develop project workplace policy and procedures for
sustainability
 Lead and manage project team effectiveness

BSBPMG532 addresses project quality.

Having a clear vision of the project and its structure will help
you plan and implement it in simulated work conditions.

Your trainer and assessor will provide support and

mentorship in the role of Project Sponsor (PS).

You will work in a project team of max four students. You will
 Task summary and instructions

both lead the team and be a part of it to experience different

project roles
in the simulated work environment, project manager being
the main one.
Take turns playing the role of PM when the task requires
project team collaboration. The trainer and assessor will
observe project work and provide feedback on the Marking
Sheet.

Form or join a project team (3-4 students in the team).

Document the name of the students in the table below:

Student Name
Student Name
Student Name
Student Name

You will collaborate with the project team in a simulated work

environment to carry out the responsibility of your role as a
PM relevant to quality management.

Although you will lead and collaborate with the project team,
your assessment's work must be individual, and it will be
marked as such.

Please note that the performance evidence for this unit of

competency requires you to demonstrate the ability to
manage project quality on at least two occasions. This
assessment has been designed to meet that requirement.

This task comprises of the following assessment methods:

 Product-based ☒
 Direct observation of Role-Play ☒
 Case Study ☒
 Other (specify) ☐

It has been designed to evaluate your ability to/competency

in:

 Identify quality objectives and standards with input

from relevant stakeholders
 Develop quality metrics for the project and any product
output in a quality management plan
 Task summary and instructions

 Select quality management methods and tools for

resolving quality issues
 Consult with project team and stakeholders on
quality requirements

Your assessor will be looking for demonstrated evidence of

your competency in the above.

You are required to address the following:

• Task 2.1 Determine quality requirements
o Determine project quality requirements in
consultation with stakeholders
o Develop a project quality plan
• Task 2.2 Case Study
o Determine project quality requirements in
consultation with stakeholders
o Develop a project quality plan

Although the assessment requires group collaboration to

simulate a work environment, the assessment submission is
individual, and it will be marked as such.

What do I need to  submit the completed assessment tasks, according to

do to complete this instructions,
task satisfactorily?  complete the tasks with sufficient detail and present
them in a professional manner,
 use your own words and reference sources appropriately,
 meet the word count where required,
 use the scenario provided,
 use the templates provided where required,
 for your performance to be deemed satisfactory in this
assessment task you must satisfactorily address all of
the
assessment criteria,
 if part of this task is not satisfactorily completed you will
be asked to complete further assessment to
demonstrate satisfactory performance.

Specifications You must deliver/participate in:

 Attend a project briefing session with the Project Sponsor

in week 1 of class – Role Play in simulated work conditions
 Present and discuss the project quality plan with relevant
 Task summary and instructions

stakeholders in week 3 – Role Play in simulated work

conditions
 Discuss the requirements of the project quality plan
(case study) in week 3 with relevant stakeholders – Role
Play in
simulated work conditions

You must submit to GOALS

 Notes from the briefing session in week 1

 Project quality management plan
 Summary of agreed on changes to the quality
management plan
 Summary of feedback and inputs into the project
quality plan (Case Study)
 Project quality management plan (Case Study)
Resources and • Computer with Internet access
equipment • Access to Microsoft Office suites or similar software
• Learning material
• Scenario for assessment as provided
• Appendices as provided
• Relevant policies and procedures as provided
• Templates as provided

Re-submission You will be provided feedback on your performance by the

opportunities Assessor. The feedback will indicate if you have satisfactorily
addressed the requirements of each part of this task. If any
parts of the task are not satisfactorily completed, the
assessor will explain why, and provide you written feedback
along with guidance on what you must undertake to
demonstrate satisfactory performance. Re-assessment
attempt(s) will be arranged at a later time and date. You
have the right to appeal the outcome of assessment
decisions if you feel that you have been dealt with unfairly or
have other appropriate grounds for an appeal. You are
encouraged to consult with the assessor prior to attempting
this task if you do not understand any part of this task or if
you have any learning issues or needs that may hinder you
when attempting any part of the assessment.

Complete the following activities:

Task 2.1 Determine quality requirements

This task requires you to:

 Determine quality requirements for the project
 Develop a quality management plan
 Distribute and discuss the project quality management plan with the project team
and stakeholders

A. Determine quality objectives

Attend a briefing session with the trainer and assessor (who will play the role of Project
Sponsor) in week 1 of class.
During the briefing session, the Project Sponsor will illustrate the project, and you will
have an opportunity to discuss the quality objectives and standards expected in the
project.
Take notes during the meeting to inform the project quality management plan (Task 2.1B).
It is advisable to review the requirements of the project quality management plan to ask
relevant questions.
The trainer and assessor will validate your participation in the briefing session in the
marking sheet.
If you are absent from class, you are responsible for making alternative arrangements
with the trainer and assessor to attend a briefing session.
Duration: 45 minutes
Summarise the notes taken during the briefing session in the space provided below.
Quality objectives may be:

Acceptable tolerances and variation to specifications

Explicit and implicit performance expectations: Where these are given, quality management processes should
ensure that the expectations are.
Negotiated trade-offs between cost, schedule and performance: A common project management realisation is that
cost, schedule and performance are difficult to achieve
together.

These standards may include:

 Industry standards
 Organisational policy, systems and procedures
 Regulations and legislation.

[CITATION htt21 \l 9226 ]

B. Project quality management plan

Develop a project quality management plan (Template 1).
Consult with the project sponsor (played by the trainer and assessor in the simulated
work environment) as needed.

Template 1 -Project Quality Management Plan

Project overview
Provide an overview of the project: name of the project, why it is undertaken, timelines
and budget. (40-80 words)
The company's COLLABORATIVE ALLIANCE project XYZ Pty Ltd trading as MMI Professional
Education is an Australian boutique education provider in Melbourne consists of making
alliances between internal departments to enhance resources and support the achievement of
organizational objectives, also to make alliances with external partners to improve competitive
advantage, acquire additional resources, experience and achieve common objectives.

This is why the company xyz has decided to expand its headquarters in the city of Sydney, and
for which they decided to hire me as Project Manager (PM), for this new project the Board of
Directors (BoD) has allocated 3 million dollars, which will be destined for:

1) hire four new staff members to be part of the project team for its duration

2) Find a location in Sydney CBD (800-1000 square meters, on-site parking for staff, natural
light)

3) Obtain the necessary permits

4) Obtain and purchase furniture and equipment

The estimated duration of this project will be 1 year.

Project objectives and requirements

List the project objectives (4-5) of the project and requirements (4-5)
 OBJECTIVES:

1. Recognize business requirements, define necessary costs, schedule, list of

deliverables, delivery dates and establish resources needed.

2. Make ourselves known in Sydney as one of the best universities.

3. To expand the course offering by adding new qualifications to the scope of registration:
the Diploma of Leadership and Management and the Advanced Diploma of Program
Management

4. To expand offering to international students by repackaging accredited business courses

to add an internship component during the course

5. To position the company as leader for quality business education in Australia within the
next three years.

REQUIREMENTS

1) We need a mechanism to monitor response times on each customer support request on a

daily basis, in order to improve response times. This report should be generated on a
daily, monthly, or on-demand basis.

2) We need customer requests received online to be automatically assigned to the analyst

who will process them, depending on the type of customer and area you want.

We need to generate recognition before the student community, generate more marketing, and
make ourselves known as one of the best universities

Project deliverables

List the project deliverables (6-8)

COLLABORATIV
E ALLIANCE
project XYZ Pty
Ltd
Final
develop the 19 JULY 2021
project - identify and meet
construction of stakeholders
the new campus

02 AUGUST 22 JULY 2021

2021 set and
BSBPfiMnGa5l 3p2r- priPoargiteiz1e3
eMsaennatgaetiporonject quality V3 2021

go a ls
greenwichcolleg
Sponsor (PS) e .e du.au
 COLLABORATIV E
ALLIANCE
project XYZ Pty Ltd

Final develop the

project -
construction of the new 19 JULY 2021
campus identify and meet
stakeholders

02 AUGUST
22 JULY 2021
2021
set and prioritize goals
final presentation to the
Project Sponsor (PS)

30 JULY 2021 26 JULY 2021

present the project identify problems and
plan to stakeholders make an action plan

Project stakeholders
Identify 8-10 project stakeholders (groups and/or individuals).

Names and Roles Responsibilities, role or Quality requirements

Mr. Eli brown ( Non-
executive Director)
Mr. Leonard black
(Finance Department)
CFO
Jacob Graham
(Academic Manager)
interest in the project
Project Steering Committee
Project Steering Committee
Innovation Problem solving Broad
technical knowledge
Project Steering Committee
HR management (academic)
Validation Audit preparation and
expected by the
stakeholder group or
individuals
She has joint responsibility for
the management of the
project, and has to make
decisions about the
administrative procedures
and how to proceed without
affecting the other areas.
In charge of the financial part
of the project, he has to
analyses how viable and
profitable in the short term
and long term the project will
be. Also has to be in constant
communication with the other
departments or areas to
designate an amount per year
Its function is to qualify the
staff who work in, constantly
evaluate the performance of

BSBPMG532 - Manage project quality V3 2021 Page 14

RTO Provider: 91153 - CRICOS Code: 02672K
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 Names and Roles Responsibilities, role or
interest in the project
participation Academic management
collaborators and administration
Tayler Varin (Client Project Sponsor
Service Manager) Analyse and assess problems
Conflict resolution Build strategic
relationships Manage office support
Monitor and maintain compliance
Recruitment
Marketing Manager Develop marketing strategies
Develop marketing materials
Manage marketing budget
Measure and report on performance
of campaigns
Marketing Officer Work with various forms of media
Work in a team Build customer
relations Manage projects Cost
analysis Use social media as a
marketing tool
Receptionist Excellent coordinate front desk
Organised
Administrative support
Efficient Verbal and written
communication
Stress tolerance
Trainer and Assessor Recent and relevant industry
experience
Relevant qualifications
Effective interpersonal
Positive attitude and flexibility
Adaptable to diverse work and
training environment
HR Manager HR Team
Analytical Review training needs
Problem solving Ethical Compiling
reports and spreadsheets
BSBPMG532 - Manage project quality V3 2021
RTO Provider: 91153 - CRICOS Code: 02672K
greenwichcollege.edu.au
Quality requirements
expected by the
stakeholder group or
individuals
the collaborators based on
their work, solve the
intrapersonal problems of the
collaborators and try to help
them, it has to be a leader
and a teacher to teach the
new tasks to the new
collaborators
Provide the necessary
resources for the initiation,
evolution and completion of
the project, has the absolute
responsibility of the project
Excellent written and oral
communication Manage team
Organisational and planning
Social media Sales Design
Creativity Innovation Build
strategic relationships with
industry agencies, vendors Up
to date with latest trends and
best practice
Time management Cost
analysis
Phone etiquette Customer
service
Advanced computer skills
Time management Motivate
clients
Presentation and facilitation
Review learning and
assessment resources
Complete trainer’s matrix
Ensure compliance relevant to
academic department
They have the function within
the project of induction to
personnel, security within the
project, compensation to the
collaborator and the benefits
that are granted to them.
Page 15
Names and Roles Responsibilities, role or
interest in the project
Project Quality Management Approach
Quality Management Approach
Objectives
Determine and list five quality objectives
for the project.
Development
Outline all the following in a cohesive and
comprehensive series of paragraphs:
o Mention what essential project
requirements/objectives/needs are
considered for quality planning
o Identify and list the significant inputs
into the plan
o Mention any industry or
organisational quality standards that
are taken into consideration
o Describe the involvement of key
stakeholders (specifically mention
what stakeholders) in the
development of the quality plan.
o Identify what specific policies and
procedures are taken into
consideration when developing the
quality plan
(100-150 words)
Quality requirements
expected by the
stakeholder group or
individuals
Assist in interview process
Attention to detail
Read and interpret
information Answer payroll
questions
Quality objectives should be measurable, and should
supply the changing business needs; they have to be focus
on what to be improved, specific, agreed, realistic, time-
based.
 Building objectives related with quality
 Continue delivering a high level of education value.
 Ensure that the system provided are meeting the
requirements.
 Maintain the ability to expand the courses
and relations created.
 Provide the necessary resources to build strong
alliances.
 Achieve all the goals and targets during the next
year.
A management quality system must report each objective
and target, designate the workers responsible for achieving
targets at each relevant function/level of the organization,
deliver an action plan describing how each target will be
achieved, create a time-frame or a schedule for reaching
each target.
Program charter, activity resources requirements,
agreements, stakeholder information, company data,
establish a schedule, risk register, organizational process
are the important inputs needed to put a plan into action.
All the guidelines, definitions and procedures help to
achieve the objectives mentioned above, its purpose is
supporting the communication and conduct business, it
helps customers and stakeholders as well, leadership,
engagement people, process approach, improvement,
decision making, relationship management, ensuring the
service will be deliver in a safe way, complying with
regulations. Standardization leads to lower costs by
reducing redundancy, minimizing errors or recalls, and
reducing time to market.
The key stakeholders are so important as deliverables and
objectives, get a good communication with them is the key
to get them involved in the project, identify the all the
stakeholders such as internal and external ones, for this
specific project the customer, subcontractors, suppliers and
 Quality Management Approach
the government are the stakeholders.
How the quality requirements will be defined for the
deliverables and the process, mark an important step to
identify the steps to develop for the quality plan, when and
how you will manage quality, when and how you will control
quality, make sure the team will evaluate the deliverables
according to policies and procedures and how defects will
be prevented and corrected to provide the best education
service.

Organisation, Name Role Quality

responsibilities and Responsibilities
interfaces Architect  monitor the
construction
Determine and record the primary roles of the project
and responsibilities of the project team 
and other critical stakeholders as related assure that
to project quality management. It could construction
include coaching, mentoring, auditing is in
processes, project reviews, provision of accordance
crucial knowledge and expertise.
Add additional rows if needed. with the
plans and
 specifications
engage in
inspection
and
completion of
the building
 process
control of the
proceedings,
designing
and
supervising
Facility Manager  space
planning
 utilization
studies
 space
inventory and
allocations

Estimating  pricing
Engineer building work
Planner  selecting the
most cost
and time
effective
method of
carrying out
the work
Quality Management Approach
 programming
each activity
of work in a
coordinate
order
 providing
details of site
requirements

Project Manager  ensuring that

the Project
Team
completes
the project
 develops the
Project Plan
 secure
acceptance
and approval
of
deliverables
from the
Project
Sponsor and
Stakeholders
 responsible
for
communicati
on, including
status
reporting,
risk
management
, escalation
of issues
 making sure
the project is
delivered on
budget, on
schedule,
and within
scope.
 monitoring
and
controlling all
aspects of a
project and
the
 Quality Management Approach
motivation of
all those
involved to
achieve the
project
objectives on
time and to
cost,
performance
and quality

Quality control
Outline all the following in a cohesive and
comprehensive series of paragraphs:
o The plan for QC and QA: when they
will be performed, tools and
techniques that will be utilised, key
personnel that will perform them. Any
relevant information on how you will
analyse the data.
o Process for recording the QC and QA
data and how they will be
communicated to relevant
stakeholders.
o What process is in place if it is
determined that quality standards do
not comply with the standards
defined in the plan at the end of the
project?
(100-150 words)
Construction  develop a
Contractor schedule for
all
construction
activities in
accordance
with the
contract
documents
Structural  design the
Engineer building
structure,
including the
drainage
installation
The project manager, together with the project
stakeholders, will develop the project quality checklist.
Also, with the help of the construction company, the Project
Manager will conduct audits to ensure conformity of the
project with the stakeholders’ expectations. The project
manager will also develop quality checklists to be used by
the team members.
The project manager must ensure that the quality
procedures implemented during the design phase of a
construction project effectively meet the company-
established standards for quality service, performance and
production. The core specs focus on qualifications
established for architects, designers and engineers, and the
assurance that specified materials complies with company-
established quality standards.
To comply with this, Quality control processes such as visit
and inspection of supplier facilities, materials testing, keep
quality management documents current, ensure that all
workers and suppliers remain compliant with current
requirements and monitor, train, and track in real time must
be implemented.
Non-conformances will be managed by the Project Manager
if they are insignificant and do not affect project objectives.
 Quality Management Approach
Any other form of non-conformance must be escalated and
reviewed by the Project Sponsor. By the end of the project if
quality issues remain unresolved the project can be finalised
if the project’s product is accepted by the Project Sponsor.
Otherwise, rework needs to be planned by the Project
Manager to get the issues resolved and get the Project
Sponsor’s approval.

Quality Planning Register

Develop the register for each project deliverable.

Project Quality QA QC Quality

Deliverable requirement activities activities standards/measureme
s nts
and tools

Stakeholders – - Elaborate a - Hold regular - Establishing -Utilization of ISO: 9001:

meeting to checklist to meetings and regular 2008 quality standards
discuss about ensure that all inspections; inspections; - Check sheets
the client the phases are - Elaborate a - Organize - Six Sigma Methodology
requirements organized daily and documents for -Brainstorming
within the weekly record stakeholders’
timeframe; keeping to approvals and
- Checklists of verify the get the
products and conformity certifications
services that regarding required for
will be needed activities the new
along the performed by building.
project the project
execution. team.
Prioritize goals - Verify if the - Regular - Elaboration -Utilization of ISO: 9001:
– requirements environmental reports from of key control 2008 quality standards
to deliver the requirement is team points; -Graphs
new campus assured along members to - Performance -Pareto chart
the project the project specifications
phases; manager to follow the
- Provide a - Audit project customer’s
training to the processes demands.
team members
and relevant
stakeholders
regarding their
functions.
Elaboration of - Ensure that - Ensure - Elaboration -Utilization of ISO: 9001:
the action plan the project communicatio and 2008 quality standards
– establish sponsor n between verification of - Run and control charts
which steps considers the team physical and
will be project team members, criteria and
Project Quality QA QC Quality
Deliverable requirement activities activities standards/measureme
s nts
and tools

necessary to reliable; relevant guidelines;

finish the -Consistency: stakeholders - Organize
project within guarantee that and the inspection,
the timeframe the project will project test plans and
be executed as sponsor; certificates.
requested by - Review
the client. processes,
guidelines
and tools to
be applied in
the project.
Presentation of - Performance - Elaboration - Ensure -Utilization of ISO: 9001:
the project regarding that of checklists visual quality; 2008 quality standards
plan results the team will and reports to -Acceptance -Cause and effect diagram
perform all the ensure quality and rejection
project phases assurance criteria.
within the during the
timeframe project
once execution;
established; - Hold
- Ensure meetings and
maintainability verify if the
when it comes team
to solve any members are
issues that up to date
may occur regarding the
along the project
project sponsor
execution. requirements.
Final meeting - Enable - Evaluation of - Ensure -Utilization of ISO: 9001:
with the availability and the final visual quality; 2008 quality standards
project reliability from project and - Establish -Control chart
sponsor the project approval of methods and
(Taylor Varin) team to the eventual sequence of
project sponsor changes; tests which
- Consistency - Review should be
processes, aligned to the
guidelines project
and tools that sponsor
are being requirements.
applied in the
project to
verify its
conformance.

Present the - Ensure that - Elaborate - Ensure -Utilization of ISO: 9001:

final project the look and risk visual quality; 2008 quality standards
Project Quality QA QC Quality
Deliverable requirement activities activities standards/measureme
s nts
and tools

for the new feel management - Certify that - Review of Six Sigma
campus requirement is plan; the project is Methodology usage in the
achieved and -Present completed project
that the reports and that the
customer is regarding client’s
satisfied; construction demand is
- Elaborate a issues, achieved.
checklist to photographic - Application
ensure the records and of physical
best customer eventual and technical
experience. design oy criteria and
layout guidelines;
changes.

C. Communicate and discuss the project quality management plan

Schedule a time with the trainer and assessor in week 3 of class to present the project
quality management plan to the project sponsor (played by the trainer and assessor) and
a group of relevant stakeholders (members of the project team and the project steering
committee played by a group of classmates) in a simulated work environment.
When presenting your work:
 Confirm quality objectives and standards
 Discuss and confirm quality metrics and requirements for each project deliverable
 Negotiate proposed roles and responsibilities for project quality management
 Confirm quality assurance and control processes and practices
 Demonstrate support for the quality management plan
 Use active listening and questioning to elicit views and opinion of others
 Document feedback and inputs from the group of stakeholders
 Adopt a collaborative approach
Duration: 15 minutes.
The trainer and assessor will evaluate your performance during the presentation and
provide feedback on the marking sheet.
If you are absent from class, you are responsible for making alternative arrangements
with the trainer and assessor to present the project quality management plan.
At the end of the meeting:
 Finalise the project quality management plan. Document the agreed changes in the
table provided below:
 Agreed changes
Stakeholders' The stakeholders’ expectations were met and the project
expectations sponsor was satisfied with the project result after establishing a
few changes regarding the layout of the building’s entrance.
The communication between the team members, relevant
stakeholders and project sponsor was a crucial factor to enable
the project completion within the time frame.

Quality management The quality management approach was efficient, as the

approach changes regarding the layout of the building’s entrance were
allocated within the timeframe and registered in a updated
quality management plan.

Quality Planning The quality planner register was elaborated within the terms of
Register the deliverables. Along the project, as the project sponsor
decided to change the layout of the building’s entrance, it was
necessary to adequate some quality control activities to make
sure that the project would be finalised within the initial terms.

Please note that the trainer and assessor will check that the agreed changes have been
applied to the project quality management plan submitted with your assessment.

Task 2.2 Case Study

This task requires you to:

 Determine quality requirements for the project
 Develop a quality management
plan Consider the following scenario.
The Project Sponsor trusts your expertise in project management.
The Project Sponsor asked you and your team to help with a project. The Marketing Team
is organising an event to present the new campus to education agents. The Project
Sponsor would like you to develop a quality management plan for this project.
The plan will be used by the marketing team in charge of organising the event.
Please note the event will be planned and delivered by existing staff only: the marketing
team, and any other individual staff you believe should be included from the
organisational chart.
Please see details below:
Event (Project) Presenting the new campus to education agents
Type of event Virtual event
 Zoom meeting
Structure PowerPoint Presentation
Q&A
Duration 1 hour
Budget $1,500
Date Event Date: 20/6/20XX
Note: event planning starts on 10/5/20XX
Presenter Marketing Manager
Organiser Marketing Team
Attendees  Education Agents
 MMI -CEO
 MMI CFO
 Marketing Manager and Marketing team
 Academic Manager
Requirements for  Support the marketing team with organising the event
the human  Ensure project roles are allocated according to planned
resource plan work

Schedule a time with the trainer and assessor in week 3 to discuss the requirements of
the project quality management plan with the marketing team (played by a group of
classmates) in a simulated work environment:
 Identify the quality objectives and standards in consultation with the marketing team
 Consult with the marketing team on quality requirements
 Consider inputs from the project sponsor, played by the trainer and assessor in
simulated work conditions
 Develop a project quality plan
The trainer and assessor will validate your active participation in the meeting with the
marketing team and provide feedback on the marking sheet.
If you are absent from class, you are responsible for making alternative arrangements
with the trainer and assessor to present the project quality management plan.

1. Summarise the feedback and inputs received from the marketing team and the
project sponsor in the space provided below.
(50-100 words)
Quality requirements requires consultation with clients and key stakeholders, is recorded in a
quality definition table. the Quality Definition Table can include:

1) items essential to the project (for example specific design features,

functionality, usability)
2) measurement of items

3) a unit of measure and standard for each item identified (these would be
descriptive)
 4) any items that can be compromised if required.

Quality criteria may include:

 Australian and international standards Codes of conduct

 Industry and organisational policies and practices Legislation
 and regulation requirements.


2. Develop a project quality management plan (Template 1)

Template 1 -Project Quality Management Plan

Project overview
Provide an overview of the project: name of the project, why it is undertaken, timelines
and budget. (40-80 words)
The company's XYZ Pty Ltd trading as MMI Professional Education has planned the presentation of the new
campus to educational agents, from May 10, 2021 and which will take place on June 20, 2021, through a
virtual meeting by zoom, which will be organized by the team of marketing and presented by the marketing
manager, this presentation will be attended only by:

• Education agents
• MMI -CEO
• Financial Director of MMI
• Marketing manager and marketing team
• Academic manager

To carry out this meeting we will use programs such as PowerPoint and Q&A to publicize all the aspects of the
new project.
The event is estimated to last approximately 1 hour, the estimated budget for this presentation will be $ 1,500

Project objectives and requirements

List the project objectives (2-3) of the project and requirements (2-3)
Objectives:
 1) Know and exchange experiences, knowledge and visions between the
different educational agents.
2) Introduce and share among the participants, everything corresponding to the new
campus in Sydney.
3) Launch and initiate a joint work process, among the entire XYZ community.

Requirements:

1) Have all the necessary material to carry out the presentation of the new campus

2) All parties involved will be should attend the project

3) A minute will be held in which the most important aspects of the implementation of the
new campus in Sydney will be reported.

Project deliverables
List the project deliverables (4-6)

10/05/2021
Event planning starts

19/05/2021
Determination of objectives to carry out the meeting.
30/05/2021
determination of the quality requirements for the presentation of the project to educational agents

03/06/2021
development of the quality plan for the presentation of the new campus
20/06/2021
Presenting the new campus to education agents

Launch and initiate a joint work process, of the new campus in Sydney
Project stakeholders
Identify 5-6 project stakeholders (groups and/or individuals).

Names and Roles Responsibilities, role or Quality requirements

interest in the project
The Project team Part of the team dedicated to the
project or borrowed on a part-time
basis.
Education Agents Those people have a vested interest
in the project, education agents are
essential, because most of them
serve the self-interest first, use some
investigating, selling, influencing,
and politicking skills here.
expected by the
stakeholder group or
individuals
Assist to meetings related
with the plan; expect
leadership, direction and
control.
Get the support of your
education agents to empower
you as the project manager
with as much authority as
possible. Be explicit in asking
for full support from your
peers. Arrange for frequent
review meetings.

Financial Director of MMI
Academic manager
Internal customers
The Project team
The financial Director will provide
information about costs and
customers, when projects could be
marketed to outside customers.
If f their relationship is good, they
may be able to consistently acquire
the best staff and the best
equipment for their projects.
Internal customers are individuals
within the organization who are
customers for projects that meet the
needs of internal demands
Part of the team dedicated to the
project or borrowed on a part-time
basis.
Establish goals and standards
of performance for all team
members.
Support the alliances with
other stakeholders.
Those people hold the power
to reject or approved the
project, so keep them
informed, and stay tuned
about their concerns.
Assist to meetings related
with the plan; expect
leadership, direction and
control.

Project Quality Management Approach

Quality Management Approach
Objectives o
 Elaborate a PowerPoint presentation together with
Determine and list three quality objectives the other team members to attend the customer
for the project. demand. Previous meeting with team to establish
the presentation style and layout;
 Ensure that the guidelines are being followed as
requested by the client to ensure customer
 Quality Management Approach
satisfaction;
 Organize the meeting bullet points prior the meeting
to enable all the participants to understand the
explanation within the one hour
meeting – usage of simple concepts and clear
language.

Development
Outline all the following in a cohesive and
comprehensive series of paragraphs:
o Mention what essential project
requirements/objectives/needs are
considered for quality planning
o Identify and list the significant inputs
into the plan
o Mention any industry or organisational
quality standards that are taken into
consideration
o Describe the involvement of key
stakeholders (specifically mention
what stakeholders) in the
development of the quality plan.
o Identify what specific policies and
procedures are taken into
consideration when developing the
quality plan
(80-120 words)

 The team members had a previous meeting to
outline the client requirements and to align the
project management and quality plan together
with the marketing team;
 Inputs: The relevant stakeholders hold a meeting
to discuss about the policies and procedures that
needed to be explained to the participants of the
zoom meeting, regarding the presentation of the
new campus to the educational agents;
 Inputs: The team members also considered the
standard procedures related to operation
processes, a meeting with the marketing team to
organize the event as required and a review of the
previous projects has been made and the lessons
learned were taken into consideration to the
present project;
 The marketing and communication requests were
considered when elaborating the Power Point
presentation and the Q&A so that the meeting
could occur within the customer’s expectation;

 The educational standards were considered and

within the presentation it was included all the
relevant information regarding the marketing
policy, project management policies and
procedures, education guidelines and
requirements, everything summarized and
presented clearly and properly to all participants;
 The organisational quality standards such as
ISO:9001 and ISO:31011 were also considered
when elaborating the meeting project, as the
company follows the mentioned standards.


Organisation, Name Role Quality
responsibilities and Responsibiliti
interfaces es
Marketing  Present
Determine and record the primary roles Manager the event
and responsibilities of the project team
and other critical stakeholders as related Marketing Team  organising
to project quality management. It could the event
include coaching, mentoring, auditing to present
processes, project reviews, provision of
crucial knowledge and expertise.
the new
Add additional rows if needed. campus to
education
 Quality Management Approach
Quality control
Outline all the following in a cohesive and
comprehensive series of paragraphs:
o The plan for QC and QA: when they
will be performed, tools and
techniques that will be utilised, key
personnel that will perform them. Any
relevant information on how you will
analyse the data.
o Process for recording the QC and QA
data and how they will be
communicated to relevant
stakeholders.
o What process is in place if it is
determined that quality standards do
not comply with the standards defined
in the plan at the end of the project?
(80-120 words)
Quality Planning Register
Develop the register for each project deliverable.
agents
Education Agents  Attendee
MMI -CEO  Attendee
MMI CFO  Attendee
Academic  Attendee
Manager
Architect  Attendee
and
auditor
The project manager, together with the project
stakeholders, will develop the project quality checklist.
Also, with the help of the construction company, the
Project Manager will conduct audits to ensure conformity
of the project with the stakeholders’ expectations. The
project manager will also develop quality checklists to be
used by the team members.
The project manager must ensure that the quality
procedures implemented during the design phase of a
construction project effectively meet the company-
established standards for quality service, performance,
and production. The core specs focus on qualifications
established for architects, designers and engineers, and
the assurance that specified materials complies with
company-established quality standards.
To comply with this, Quality control processes such as
visit and inspection of supplier facilities, materials
testing, keep quality management documents current,
ensure that all workers and suppliers remain compliant
with current requirements and monitor, train, and track in
real time must be implemented.
Non-conformances will be managed by the Project
Manager if they are insignificant and do not affect project
objectives. Any other form of non-conformance must be
escalated and reviewed by the Project Sponsor. By the
end of the project if quality issues remain unresolved the
project can be finalised if the project’s product is
accepted by the Project Sponsor. Otherwise, rework
needs to be planned by the Project Manager to get the
issues resolved and get the Project Sponsor’s approval.
Project Quality QA QC Quality
Deliverable requirement activities activities standards/measureme
s nts
and tools

Event Optimized Review of User tests to Optimal standards for the

planning stars platform tests within detect system development of the
the platform error presentation
and users
before the
start of the
presentation
Determination Have all the follow-up of Perform Comply with the estimated
of objectives necessary the processes internal time and schedule assigned
and material and determined for control tests for the presentation of the
requirements continuous the correct of the Presentation of the new
feedback for use of the programs campus to the educational
the platform used for the agents.
presentation Provide evolution of
constant the meeting
support to the
area in charge
of the meeting
Development Introduce and Monitor the Make known Analysis SWOT
of the quality share among process and through a
plan the involve SWOT
participants participants in (strengths,
the weaknesses,
presentation opportunities,
and threats)
analysis of
the new
project to the
participants
Presenting A presentation An act will be publicize the Identify quality objectives
the new with Power held in which new aspects and standards
campus Point with the most of the new
optimal important campus and
information aspects of the the
implementatio improvements
n of the new compared to
campus other campus
Launch and All parties Consult the Review the Information gathering and
initiate a involved must opinions of the results of analysing
joint work attend to the attendees and corrective
process project involve their actions and
suggestions in produce
the project quality control
reports.