Assessment BSBPMG532 Manage Project Quality Task 2 PDF

Assessment
Task 2
Manage project quality
BSBPMG532
Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I have not
cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
Unit Title
Unit Code
Student name
Student ID
number
Student Date
signature
Task Number
BSBPMG532 - Manage project quality V3 2021 Page 2

RTO Provider: 91153 - CRICOS Code: 02672K
greenwichcollege.edu.au
------OFFICE USE ONLY-----
For Trainer and Assessor to complete:
◻ Student requested reasonable adjustment for the assessment
Marking Comments
Completed successfully
DNS
N
Did the student satisfactorily:
Y
The student has satisfactorily completed and ☐ ☐ ☐
submitted the following:
 Notes from the briefing session in week 1

in Task 2.1A
 Project quality management plan in Task
2.1B
 Summary of agreed on changes to the
quality management plan in Task 2.1C
 Summary of feedback and inputs into the
project quality plan in Task 2.2
2.2
The student actively participated in the briefing ☐ ☐ ☐
session with the project sponsor in week 1 of
class (Role-Play in simulated work conditions):
 Asked questions relevant to project quality
planning
 Listened actively
 Took notes
The student presented the project quality plan ☐ ☐ ☐
to relevant stakeholders in week 3 of class
(Role-Play in simulated work conditions):
 Confirmed quality objectives and standards
 Discussed and confirm quality metrics and
requirements for each project deliverable
 Negotiated proposed roles and
responsibilities for project quality
management
 Confirmed quality assurance and control
processes and practices
 Demonstrated support for the quality
management plan
 Used active listening and questioning to
elicit views and opinion of others
 Documented feedback and inputs from the
group of stakeholders

Marking Comments
DNS
N
Y
 Adopted a collaborative approach
Agreed on changes to the project quality plan ☐ ☐ ☐
were applied.
The student attended the meeting with the ☐ ☐ ☐
marketing team and the project sponsor in
week 3:
 Identify the quality objectives and
standards in consultation with the
marketing team
 Consult with the marketing team on quality
requirements
 Consider inputs from the project sponsor,
played by the trainer and assessor in
simulated work conditions
 Listened actively
Demonstrated ability to: ☐ ☐ ☐
 Identify quality objectives and standards
with input from relevant stakeholders
 Develop quality metrics for the project and
any product output in a quality
management plan
 Select quality management methods and
tools for resolving quality issues
This is evidenced by:

in Task 2.1A
2.1B
 Summary of agreed on changes to the
quality management plan in Task 2.1C
2.2
 Active participation in the briefing session
with the project sponsor (Refer to marking
sheet)
 Active participation in the meeting with
relevant stakeholders in Task 2.1C and
Task 2.2.1 (refer to marking sheet)
Demonstrated ability to: ☐ ☐ ☐
 Consult with project team and stakeholders
on quality requirements

Marking Comments
DNS
N
Y
This is evidenced by:
in Task 2.1A
 Active participation in the briefing session
with the project sponsor (Refer to marking
sheet)
 Active participation in the meeting with
relevant stakeholders in Task 2.1C and
Task 2.2.1 (refer to marking sheet)
When collaborating with the group, the student ☐ ☐ ☐
has actively participated in group work with a
substantial contribution that can be assessed
individually for all the requirements of this task.
Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐
Student Name:
Assessor Name:
Assessor Signature:
Date:
Table of Content
Student Declaration ....................................................................................................................... 2

Task 2 – Determine quality requirements ..................................................................... 6
Task 2.1 Determine quality requirements ................................................................................... 10
Task 2.2 Case Study ...................................................................................................................... 15

Task 2 – Determine quality requirements
Task summary and instructions
What is this Refer to and read the documents saved in a separate folder:
assessment task
about?  MMI company profile and project task
 Policies and Procedures
You have been recently engaged by XYZ Pty Ltd trading as MMI as a
Project Manager (PM) to develop and implement a project to open
a new campus in Sydney (refer to MMI strategic objectives).
 The Board of Directors (BoD) has allocated 3 million dollars to the

project.
 Project duration: 1 year.
 You can employe four new staff members to be part of the

project team for its duration. Source the rest of the project team
from existing MMI personnel (flexible work arrangements will be
needed)
The project includes:
 Finding premises in Sydney CBD ( 800-1000 square metres, onsite

parking for staff, natural light)
Ideally, there will be enough room for 5-7 classes, one

meeting room, one computer lab, 1 x student kitchen, student
lounge, 1 x staff kitchen, three offices for staff, toilet facilities
 Rent the premise
 Obtain necessary permits
 Source architect and building company
 Source and buy furniture and equipment
 Liaise with the architect and building company
The project steering committee is composed of:
 Mr Eli Brown – Non-executive Director

 Mr Leonard Black - CFO
 Academic Manager (Jacob Graham)
The project sponsor is Taylor Varin (Client Service Manager),

played by the trainer and assessor.
You will have to:
 Determine the project requirements

 Work in collaboration with pertinent stakeholders
 Scope the project
 Cost and resource the project
 Develop the project plan
 Execute the project
 Finalise the project
Each unit covered in your Diploma of Project Management will

address a part of the project:
 Scope
 Time
 Quality
 Cost
 Human Resources
 Information system and communication
 Risk
 Project Integration
 Communicate with influence
 Facilitate continuous improvement in project work
 Develop project workplace policy and procedures for sustainability
 Lead and manage project team effectiveness
BSBPMG532 addresses project quality.
Having a clear vision of the project and its structure will help you plan
and implement it in simulated work conditions.
Your trainer and assessor will provide support and mentorship in the
role of Project Sponsor (PS).
You will work in a project team of max four students. You will both
lead the team and be a part of it to experience different project roles

in the simulated work environment, project manager being the main

one.
Take turns playing the role of PM when the task requires project team
collaboration. The trainer and assessor will observe project work and
provide feedback on the Marking Sheet.
Form or join a project team (3-4 students in the team).

Document the name of the students in the table below:
Student Name
Student Name
Student Name
Student Name
You will collaborate with the project team in a simulated work

environment to carry out the responsibility of your role as a PM
relevant to quality management.
Although you will lead and collaborate with the project team, your
assessment's work must be individual, and it will be marked as such.
Please note that the performance evidence for this unit of

competency requires you to demonstrate the ability to manage
project quality on at least two occasions. This assessment has been
designed to meet that requirement.
This task comprises of the following assessment methods:

 Product-based ☒
 Direct observation of Role-Play ☒
 Case Study ☒
 Other (specify) ☐
It has been designed to evaluate your ability to/competency in:
 Identify quality objectives and standards with input from relevant

stakeholders
 Develop quality metrics for the project and any product output in
a quality management plan
 Select quality management methods and tools for resolving
quality issues
 Consult with project team and stakeholders on quality
requirements

Your assessor will be looking for demonstrated evidence of your

competency in the above.
You are required to address the following:

 Task 2.1 Determine quality requirements
o Determine project quality requirements in consultation with

stakeholders
o Develop a project quality plan
 Task 2.2 Case Study
o Determine project quality requirements in consultation with

stakeholders
o Develop a project quality plan
Although the assessment requires group collaboration to simulate a

work environment, the assessment submission is individual, and it will
be marked as such.
What do I need to do  submit the completed assessment tasks, according to instructions,
to complete this task  complete the tasks with sufficient detail and present them in a
satisfactorily? professional manner,
 use your own words and reference sources appropriately,
 meet the word count where required,
 use the scenario provided,
 use the templates provided where required,
 for your performance to be deemed satisfactory in this
assessment task you must satisfactorily address all of the
assessment criteria,
 if part of this task is not satisfactorily completed you will be asked
to complete further assessment to demonstrate satisfactory
performance.
Specifications You must deliver/participate in:
 Attend a project briefing session with the Project Sponsor in week

1 of class – Role Play in simulated work conditions
 Present and discuss the project quality plan with relevant
stakeholders in week 3 – Role Play in simulated work conditions
 Discuss the requirements of the project quality plan (case study)
in week 3 with relevant stakeholders – Role Play in simulated
work conditions

You must submit to GOALS

 Project quality management plan
 Summary of agreed on changes to the quality management plan
 Summary of feedback and inputs into the project quality plan
(Case Study)
 Project quality management plan (Case Study)
Resources and • Computer with Internet access
equipment • Access to Microsoft Office suites or similar software
• Learning material
• Scenario for assessment as provided
• Appendices as provided
• Relevant policies and procedures as provided
• Templates as provided
Re-submission You will be provided feedback on your performance by the Assessor.

opportunities The feedback will indicate if you have satisfactorily addressed the
requirements of each part of this task. If any parts of the task are not
satisfactorily completed, the assessor will explain why, and provide
you written feedback along with guidance on what you must
undertake to demonstrate satisfactory performance. Re-assessment
attempt(s) will be arranged at a later time and date. You have the
right to appeal the outcome of assessment decisions if you feel that
you have been dealt with unfairly or have other appropriate grounds
for an appeal. You are encouraged to consult with the assessor prior
to attempting this task if you do not understand any part of this task
or if you have any learning issues or needs that may hinder you when
attempting any part of the assessment.
Complete the following activities:
Task 2.1 Determine quality requirements
This task requires you to:
 Determine quality requirements for the project
 Develop a quality management plan

 Distribute and discuss the project quality management plan with the project team and
stakeholders
A. Determine quality objectives
Attend a briefing session with the trainer and assessor (who will play the role of Project Sponsor) in
week 1 of class.
During the briefing session, the Project Sponsor will illustrate the project, and you will have an
opportunity to discuss the quality objectives and standards expected in the project.
Take notes during the meeting to inform the project quality management plan (Task 2.1B).
It is advisable to review the requirements of the project quality management plan to ask relevant
questions.
The trainer and assessor will validate your participation in the briefing session in the marking sheet.
If you are absent from class, you are responsible for making alternative arrangements with the trainer
and assessor to attend a briefing session.
Duration: 45 minutes
Summarise the notes taken during the briefing session in the space provided below.
B. Project quality management plan
Develop a project quality management plan (Template 1).
Consult with the project sponsor (played by the trainer and assessor in the simulated work
environment) as needed.
Template 1 -Project Quality Management Plan
Project overview
Provide an overview of the project: name of the project, why it is undertaken, timelines and budget.
(40-80 words)

Project objectives and requirements
List the project objectives (4-5) of the project and requirements (4-5)
Project deliverables
List the project deliverables (6-8)
Project stakeholders
Identify 8-10 project stakeholders (groups and/or individuals).
Names and Roles Responsibilities, role or interest Quality requirements

in the project expected by the
stakeholder group or
individuals

Project Quality Management Approach
Quality Management Approach

Objectives
Determine and list five quality objectives for the
project.
Development
Outline all the following in a cohesive and
comprehensive series of paragraphs:
o Mention what essential project
requirements/objectives/needs are
considered for quality planning
o Identify and list the significant inputs into
the plan
o Mention any industry or organisational
quality standards that are taken into
consideration
o Describe the involvement of key
stakeholders (specifically mention what
stakeholders) in the development of the
quality plan.
o Identify what specific policies and
procedures are taken into consideration
when developing the quality plan
(100-150 words)
Organisation, responsibilities Name Role Quality
and interfaces Responsibilities
Determine and record the primary roles and
responsibilities of the project team and other
critical stakeholders as related to project quality
management. It could include coaching,
mentoring, auditing processes, project reviews,
provision of crucial knowledge and expertise.
Add additional rows if needed.
Quality control
o The plan for QC and QA: when they will be
performed, tools and techniques that will
be utilised, key personnel that will perform
them. Any relevant information on how you
will analyse the data.
o Process for recording the QC and QA data
and how they will be communicated to
relevant stakeholders.
o What process is in place if it is determined
that quality standards do not comply with
the standards defined in the plan at the
end of the project?
(100-150 words)

Quality Planning Register
Develop the register for each project deliverable.
Project Quality QA activities QC activities Quality

Deliverable requirements standards/measurements
and tools
C. Communicate and discuss the project quality management plan
Schedule a time with the trainer and assessor in week 3 of class to present the project quality
management plan to the project sponsor (played by the trainer and assessor) and a group of relevant
stakeholders (members of the project team and the project steering committee played by a group of
classmates) in a simulated work environment.
When presenting your work:
 Confirm quality objectives and standards

 Discuss and confirm quality metrics and requirements for each project deliverable
 Negotiate proposed roles and responsibilities for project quality management
 Confirm quality assurance and control processes and practices
 Demonstrate support for the quality management plan
 Use active listening and questioning to elicit views and opinion of others
 Document feedback and inputs from the group of stakeholders
 Adopt a collaborative approach
Duration: 15 minutes.
The trainer and assessor will evaluate your performance during the presentation and provide feedback
on the marking sheet.

and assessor to present the project quality management plan.
At the end of the meeting:
 Finalise the project quality management plan. Document the agreed changes in the table provided
below:
Agreed changes
Stakeholders' expectations
Quality management
approach
Please note that the trainer and assessor will check that the agreed changes have been applied to the
project quality management plan submitted with your assessment.
Task 2.2 Case Study
This task requires you to:
 Determine quality requirements for the project
 Develop a quality management plan
Consider the following scenario.
The Project Sponsor trusts your expertise in project management.
The Project Sponsor asked you and your team to help with a project. The Marketing Team is
organising an event to present the new campus to education agents. The Project Sponsor would like
you to develop a quality management plan for this project.
The plan will be used by the marketing team in charge of organising the event.
Please note the event will be planned and delivered by existing staff only: the marketing team, and
any other individual staff you believe should be included from the organisational chart.
Please see details below:
Event (Project) Presenting the new campus to education agents

Type of event Virtual event
Zoom meeting
Structure PowerPoint Presentation
Q&A
Duration 1 hour

Budget $1,500
Date Event Date: 20/6/20XX
Note: event planning starts on 10/5/20XX
Presenter Marketing Manager
Organiser Marketing Team
Attendees  Education Agents
 MMI -CEO
 MMI CFO
 Marketing Manager and Marketing team
 Academic Manager
Requirements for the  Support the marketing team with organising the event
human resource plan  Ensure project roles are allocated according to planned work
Schedule a time with the trainer and assessor in week 3 to discuss the requirements of the project
quality management plan with the marketing team (played by a group of classmates) in a simulated
work environment:
 Identify the quality objectives and standards in consultation with the marketing team
 Consult with the marketing team on quality requirements
 Consider inputs from the project sponsor, played by the trainer and assessor in simulated work
conditions
 Develop a project quality plan
The trainer and assessor will validate your active participation in the meeting with the marketing team
and provide feedback on the marking sheet.
and assessor to present the project quality management plan.
1. Summarise the feedback and inputs received from the marketing team and the project sponsor in
the space provided below.
(50-100 words)
2. Develop a project quality management plan (Template 1)
Template 1 -Project Quality Management Plan
Project overview

Provide an overview of the project: name of the project, why it is undertaken, timelines and budget.
(40-80 words)
Project objectives and requirements
List the project objectives (2-3) of the project and requirements (2-3)
Project deliverables
List the project deliverables (4-6)
Project stakeholders
Identify 5-6 project stakeholders (groups and/or individuals).
Names and Roles Responsibilities, role or interest Quality requirements

in the project expected by the
stakeholder group or
individuals
Project Quality Management Approach

Objectives

Determine and list three quality objectives for
the project.
Development
o Mention what essential project
requirements/objectives/needs are
considered for quality planning
o Identify and list the significant inputs into
the plan
o Mention any industry or organisational
quality standards that are taken into
consideration
o Describe the involvement of key
stakeholders (specifically mention what
stakeholders) in the development of the
quality plan.
o Identify what specific policies and
procedures are taken into consideration
when developing the quality plan
(80-120 words)
Organisation, responsibilities Name Role Quality
and interfaces Responsibilities
Determine and record the primary roles and
responsibilities of the project team and other
critical stakeholders as related to project quality
management. It could include coaching,
mentoring, auditing processes, project reviews,
provision of crucial knowledge and expertise.
Add additional rows if needed.
Quality control
o The plan for QC and QA: when they will be
performed, tools and techniques that will
be utilised, key personnel that will perform
them. Any relevant information on how you
will analyse the data.
o Process for recording the QC and QA data
and how they will be communicated to
relevant stakeholders.
o What process is in place if it is determined
that quality standards do not comply with
the standards defined in the plan at the
end of the project?
(80-120 words)

Develop the register for each project deliverable.

Project Quality QA activities QC activities Quality
Deliverable requirements standards/measurements
and tools


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Assessment

BSBPMG532 - Manage project quality V3 2021 Page 2

◻ Student requested reasonable adjustment for the assessment

 Notes from the briefing session in week 1

BSBPMG532 - Manage project quality V3 2021 Page 3

This is evidenced by:

BSBPMG532 - Manage project quality V3 2021 Page 4

Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐

Student Declaration ....................................................................................................................... 2

BSBPMG532 - Manage project quality V3 2021 Page 5

Task summary and instructions

 Policies and Procedures

 The Board of Directors (BoD) has allocated 3 million dollars to the

 Project duration: 1 year.

 You can employe four new staff members to be part of the

The project includes:

 Finding premises in Sydney CBD ( 800-1000 square metres, onsite

Ideally, there will be enough room for 5-7 classes, one

 Obtain necessary permits

 Source architect and building company

 Source and buy furniture and equipment

 Liaise with the architect and building company

The project steering committee is composed of:

 Mr Eli Brown – Non-executive Director

BSBPMG532 - Manage project quality V3 2021 Page 6

 Mr Leonard Black - CFO

 Academic Manager (Jacob Graham)

The project sponsor is Taylor Varin (Client Service Manager),

You will have to:

 Determine the project requirements

Each unit covered in your Diploma of Project Management will

BSBPMG532 addresses project quality.

BSBPMG532 - Manage project quality V3 2021 Page 7

in the simulated work environment, project manager being the main

Form or join a project team (3-4 students in the team).

You will collaborate with the project team in a simulated work

Please note that the performance evidence for this unit of

This task comprises of the following assessment methods:

It has been designed to evaluate your ability to/competency in:

 Identify quality objectives and standards with input from relevant

BSBPMG532 - Manage project quality V3 2021 Page 8

Your assessor will be looking for demonstrated evidence of your

You are required to address the following:

o Determine project quality requirements in consultation with

o Develop a project quality plan

 Task 2.2 Case Study

o Determine project quality requirements in consultation with

o Develop a project quality plan

Although the assessment requires group collaboration to simulate a

Specifications You must deliver/participate in:

 Attend a project briefing session with the Project Sponsor in week

BSBPMG532 - Manage project quality V3 2021 Page 9

You must submit to GOALS

 Notes from the briefing session in week 1

Re-submission You will be provided feedback on your performance by the Assessor.

Complete the following activities:

Task 2.1 Determine quality requirements

This task requires you to:

 Determine quality requirements for the project

 Develop a quality management plan

BSBPMG532 - Manage project quality V3 2021 Page 10

A. Determine quality objectives

B. Project quality management plan