Assessment

Task 2
Manage project quality
BSBPMG513

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 Student Declaration
To be filled out and submitted with assessment responses

◻ I declare that this task and any attached document related to the task is all my own work and I have not
cheated or plagiarised the work or colluded with any other student(s)

◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me

◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻ I have read and understood the assessment requirements for this unit

◻ I understand the rights to re-assessment

◻ I understand the right to appeal the decisions made in the assessment

Unit Title
Unit Code

Student name

Student ID
number
Student Date
signature

Task Number

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 ------OFFICE USE ONLY-----
For Trainer and Assessor to complete:

◻ Student requested reasonable adjustment for the assessment

Completed successfully Comments

DNS
Did the student satisfactorily:

N
Y
The student has satisfactorily completed
and submitted the following:

 Summary of briefing session notes in

Task 2.1A
 Project Quality Management Plan in
Task 2.1B
 List of agreed changes to the project
quality management plan in Task 2.1C
The student attended a briefing session
with the Project Sponsor in week 1 of class
(Role-Play in simulated work conditions):

 Participated actively
 Asked questions to determine and
clarify project quality requirements and
standards
 Sought other relevant information to
inform the quality management plan

Feedback in Comments
Demonstrated ability to:
 Determine quality objectives and
standards with input from stakeholders

This is evidenced by:

 Summary of briefing session notes in
Task 2.1A

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 Completed successfully Comments

DNS
Did the student satisfactorily:

N
Y
 Participation in the briefing session in
week 1 (refer to Marking Sheet)
The student facilitated a meeting with
relevant stakeholders in week 3 of class to
communicate and discuss the project
quality management plan:

 Confirmed quality objectives and

standards
 Discussed and confirm quality metrics
and requirements for each project
deliverable
 Negotiated proposed roles and
responsibilities for project quality
management
 Confirmed quality assurance and
control processes and practices
 Demonstrated support for the quality
management plan
 Used active listening and questioning to
elicit views and opinion of others
 Documented feedback and inputs from
the group of stakeholders
 Adopted a collaborative approach

Feedback in Comments
Demonstrated ability to:
 Document, in a quality management
plan, quality metrics for the project and
product output
 Select established quality management
methods, techniques and tools to
resolve quality issues
 Distribute, discuss and support quality
requirements with project team and
stakeholders
 Include agreed quality requirements in
the project management plan, and
implement as basis for performance
measurement

This is evidenced by:

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 Completed successfully Comments

DNS
Did the student satisfactorily:

N
Y
 Project Quality Management Plan in
Task 2.1B
 List of agreed changes to the project
quality management plan in Task 2.1C
 Facilitation of the discussion on the
project quality management plan (refer
to Marking Sheet)
When collaborating with the group, the
student has actively participated in group
work with a substantial contribution that
can be assessed individually for all the
requirements of this task.

Task Outcome: Satisfactory Not Yet Satisfactory

Student Name:

Assessor Name:

Assessor Signature:

Date:

Table of Content

Student Declaration................................................................................................................................................2
Task 2 – Determine quality requirements.....................................................................................6
Task 2.1 Determine quality requirements....................................................................................................11

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BSBPMG513 - Manage project quality V2 2020 Page 6
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 Task 2 – Determine quality requirements

Task summary and instructions

What is this Refer to and read the documents saved in a separate folder:
assessment task
about? o MMI Company profile and project task
o Policies and Procedures

You have been recently engaged by XYZ Pty Ltd trading as MMI as a
Project Manager to develop and implement a project to open a new
campus in Sydney (refer to MMI strategic objectives).

 The board of directors has allocated 3 million dollars to the

project.
 Project duration: 1 year.
 You can employ four new staff members to be part of the
project team for the duration of the project. The rest of the
staff must be sourced from existing MMI personnel (flexible
work arrangements will be needed)

The project includes:

 Finding premises in Sydney CBD (800-1000 square meters,
onsite parking for staff, natural light)
Ideally, there will be enough room for 5-7 classes, one
meeting room, one computer lab, 1 x student kitchen, student
lounge, 1 x staff kitchen, three offices for staff, toilet facilities
 Rent the premise
 Obtain necessary permits
 Source architect and building company
 Source and buy furniture and equipment
 Liaise with the architect and building company

The project steering committee is composed of:

 Mr Eli Brown – Non-executive Director
 Mr Leonard Black - CFO
 Academic Manager (Jacob Graham)

The project sponsor is Taylor Varin (Client Service Manager),

played by the trainer and assessor in a simulated work environment.

You will have to:

 Determine the project requirements
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 Task summary and instructions

 Work in collaboration with pertinent stakeholders

 Scope the project
 Cost and resource the project
 Develop the project plan
 Execute the project
 Finalise the project

Each unit covered in your Diploma of Project Management will

address a part of the project:

 Scope
 Time
 Quality
 Cost
 Human Resources
 Information system and communication
 Risk
 Project Integration
 Build an innovative work environment for the project team
 Facilitate continuous improvement in project work
 Develop project workplace policy and procedures for sustainability
 Lead and manage project team effectiveness

BSBPMG513 addresses project quality.

Form or join a project team (3-4 students in the team).

Document the name of the students in the team below:

Student Name
Student Name
Student Name
Student Name

You will collaborate with the project team in a simulated work

environment to carry out the responsibility of your role as a project
manager relevant to project quality management.

Although you will lead and collaborate with the project team, the
work on your assessment must be individual, and it will be marked as
such.

This task comprises of product-based assessment methods, direct

observation of project work in a simulated work environment.
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o Determine the project quality requirements, develop and
What do I need to do
to complete this task
satisfactorily?
Specifications
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Task summary and instructions
It has been designed to evaluate your ability to:
 Determine quality objectives and standards with input from
stakeholders
 Document, in a quality management plan, quality metrics for
the project and product output
 Select established quality management methods, techniques
and tools to resolve quality issues
 Distribute, discuss and support quality requirements with
project team and stakeholders
 Include agreed quality requirements in the project
management plan, and implement as basis for performance
measurement
You are required to address the following:
 Task 2.1 Determine quality requirements
communicate a project quality management plan
 submit the completed assessment tasks, according to instructions,
 complete the tasks with sufficient detail and present them in a
professional manner,
 use your own words and reference sources appropriately,
 meet the word count where required,
 use the scenario provided,
 use the templates provided where required
 for your performance to be deemed satisfactory in this
assessment task you must satisfactorily address all of the
assessment criteria,
 if part of this task is not satisfactorily completed you will be asked
to complete further assessment to demonstrate satisfactory
performance.
You must deliver/participate in:
 Briefing session with the Project Sponsor (Role-Play) in week1
 Communicate and discuss the project quality management
time in week 3 (Role-Play)
You must submit to GOALS
 Summary of briefing session notes
Page 9
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 Task summary and instructions

 Project Quality Management Plan

 List of agreed changes to the project quality management plan
Resources and • Computer with Internet access
equipment • Access to Microsoft Office suites or similar software
• Learning material
• Scenario for assessment document
• Relevant policies and procedures provided in a separate folder
• Use of the templates included in this assessment document
What will the Your assessor will be looking for demonstrated evidence of your
assessor be looking ability to:
for?
o Determine quality requirements
o Develop a project quality management plan
o Communicate the plan to the team and relevant stakeholders
o Collaborate with others
o Manage stakeholders
Re-submission You will be provided feedback on your performance by the Assessor.
opportunities The feedback will indicate if you have satisfactorily addressed the
requirements of each part of this task. If any parts of the task are not
satisfactorily completed, the assessor will explain why, and provide
you written feedback along with guidance on what you must
undertake to demonstrate satisfactory performance. Re-assessment
attempt(s) will be arranged at a later time and date. You have the
right to appeal the outcome of assessment decisions if you feel that
you have been dealt with unfairly or have other appropriate grounds
for an appeal. You are encouraged to consult with the assessor prior
to attempting this task if you do not understand any part of this task
or if you have any learning issues or needs that may hinder you when
attempting any part of the assessment.

Procedures

1. Review the assessment scenario, the business documentation, including policies and
procedures and the templates provided:
o Templates:
 1 – Project Quality Management Plan in Task 2.1

2. Attend a briefing session with the trainer and assessor (who will play the role of Project
Sponsor) in week 1 of class.
During the briefing session, the Project Sponsor will illustrate the project and you will have

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 Procedures

an opportunity to discuss the quality objectives and standards expected in the project.

Take notes during the meeting to inform the development of the project quality
management plan (Task 2.1B).
It is advisable to review the requirements of the project quality management plan so to ask
relevant questions.

The trainer and assessor will validate your participation in the briefing session in the
marking sheet.
If you are absent from class, it is your responsibility to make alternative arrangements with
the trainer and assessor to attend a briefing session.

3. Summarize the notes taken during the briefing session.

4. Develop a project quality management plan

5. Schedule a time with the trainer and assessor in week 3 of class to present the project
quality management plan to the project sponsor (played by the trainer and assessor) and a
group of relevant stakeholders (members of the project team and the project steering
committee played by a group of classmates) in a simulated work environment.

The trainer and assessor will evaluate your performance during the presentation and
provide feedback on the marking sheet.
If you are absent from class, it is your responsibility to make alternative arrangements with
the trainer and assessor to present the project quality management plan.

6. Finalise the project quality management plan. Document the agreed changes in the table
provided.

Although the assessment requires group collaboration to simulate a work environment, the
assessment submission is individual, and it will be marked as such.

Complete the following activities:

This task requires you to:

 Determine quality requirements for the project

 Develop a quality management plan

 Distribute and discuss the project quality management plan with project team and stakeholders

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 Task 2.1 Determine quality requirements

A. Determine quality objectives

Attend a briefing session with the trainer and assessor (who will play the role of Project Sponsor) in
week 1 of class.

During the briefing session, the Project Sponsor will illustrate the project and you will have an
opportunity to discuss the quality objectives and standards expected in the project.

Take notes during the meeting to inform the development of the project quality management plan
(Task 2.1B).

It is advisable to review the requirements of the project quality management plan so to ask relevant
questions.

The trainer and assessor will validate your participation in the briefing session in the marking sheet.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer
and assessor to attend a briefing session.

Duration: 45 minutes

Summarise the notes taken during the briefing session in the space provided below.

Deliverable Quality Requirements/ Quality Assurance Quality Control

Standards

Pre-site visit and 3.1 metres high, 4 meters Checklists and Verify and monitor
estimation and wide and 8 metres long measurement of carport tasks until its
size Carport dimensions completion, monitor
output and
specifications

Material selection Quality of material Government legislation Verify and monitor

list tasks until its
completion, monitor
output and
specifications

Construction of 15-amp Testing the power Verify and monitor

Carport outlet, permits and tasks until its
connected to the legislaiton completion, monitor
house output and
specifications

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 Resistance Thick structure and Testing the power Verify and monitor
resistant to wind of 150 outlet, permits and tasks until its
km/h legislaiton completion, monitor
output and
specifications

B. Project quality management plan

Develop a project quality management plan (Template 1).

Consult with the project sponsor (played by the trainer and assessor in the simulated work
environment) as needed.

Template 1 -Project Quality Management Plan

Project overview

Provide an overview of the project: name of the project, why it is undertaken, timelines and budget.
(40-80 words words)

The primary purpose of the Quality Management Plan is to ensure that the project deliverables are of adequate
quality and fit-for-purpose. It will help to determine if deliverables are being produced to an acceptable quality
level and if project processes used to managed and create the deliverables are effective and properly applied.
In addition, it is to elicit the customer’s expectations in terms of quality.

Project objectives and requirements

List the project objectives (4-5) of the project and requirements (4-5)

Effective Project Delivery: To facilitate the delivery of the project on time and within +/- 10% budget, with
successful achievement of the Project Objectives as defined in the project charter.

Effective Project Management: To ensure that the project management methodology is adhered to and all key

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 processes involved in project management are undertaken effectively for the project. Including output of
deliverables that align with the developed Project Framework:
 Project Proposal
 Project Charter
 Stakeholder Register
 Communication Plan
 Risk Management
 Quality Management Plan
 Project Management Plan
 Post Implementation Review
 Change Request Process
Fit for Purpose Deliverables: Deliverables are efficient, effective and meet the requirements of all project team
and stakeholder members.
Customer Satisfaction: Major stakeholders are satisfied with the final project outcome.

Project deliverables

List the project deliverables (6-8)

This Quality Management Plan includes the selection of applicable process and product quality standards for
the Website Design project. The following standards have been selected as the most appropriate for this
project.

Quality Standard 1: Project objectives are aligned to organisational objectives

Quality Standard 2: Clear communication of goals and status of project to project team members and external
stakeholders as required.

Quality Standard 3: Sufficient resources and budget are allocated to the project.
Quality Standard 4: Project schedule is agreed to by the team as achievable.
Quality Standard 5: Processes are in place for management approval.

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 Quality Standard 6: User training needs have been considered and relevant training put in place
Quality Standard 7: Changes to scope or schedule are reviewed and approved by all involved.

Quality Standard 8: All development documentation is complete and accessible

Quality Standard 9: Design is user friendly
Quality Standard 10: Design meets accessibility standards.

Quality Assurance and Control Mechanisms

 Requirement Testing – QA tester compiles a list of expectations and requirements and uses them to
evaluate the layout, prototype and/or alpha version of a website
 Design Testing – QA tester checks whether the look and feel of the website are in line with the
proposed design and overall layout. Includes activities such as browser testing and mobile testing
 Functionality Testing – evaluates both the UI (User Interface) and UX (User Experience) of a website. It
ensures that each link, button, form, and all other features are operating as they should. The website is
tested across various browsers and platforms to make sure that the end user will have no problems
browsing or using the app.

Project stakeholders
Identify 8-10 project stakeholders (groups and/or individuals).

Names and Roles Responsibilities, role or interest Quality requirements

in the project expected by the
stakeholder group or
individuals
Project Manager Communicate quality (risks and issues) to for thorough testing before the
internal and external stakeholders release
Communicate with project staff regularly to
direct project activities and stay current on
project quality status
Communicate to executive management
team to report any quality related issues
Participate in the establishment and

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 Names and Roles Responsibilities, role or interest Quality requirements
in the project expected by the
stakeholder group or
individuals
oversight of the project’s Quality
Management effort
Develop and maintain project management
plans
Monitor milestones, activities, timelines,
resources, budgets and critical path
Develop and track project metrics
Technical Manager Identify and escalate any critical project great for regression test
issues to the Project Manager management
Establish technical policies, processes,
procedures and defined quality standards
Execute technical policies, processes,
procedures and ensure adherence to
defined quality standards
Communicate project status, quality (risks
and issues) to the quality manager, PM,
executives, and program managers
Quality Manager Identify and escalate any critical project for facilitating quality management
issues to the Project Manager and/or process
(or Project Officer)
Technical Manager
Identify Quality Standards and Metrics
Provide QA inputs for developing project
work products and ensuring that quality
targets are defined for each deliverable
and process
Implement QA techniques to ensure the
quality of the deliverables to be produced
by the project
Implement QC techniques to control the
quality of the deliverables actually
produced by the project
Maintain the QM Plan
Project Team Identify, report, review and/or analyse great for connecting directly with
project deliverables and/or work products, uses to obtain manual feedback
focusing on quality characteristics such as
completeness, consistency, etc
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 Names and Roles Responsibilities, role or interest Quality requirements
in the project expected by the
stakeholder group or
individuals
Test Team Define testing acceptance criteria for helpful tool for collecting
performing acceptance testing stakeholder feedback
Perform user acceptance testing on pre-
production releases

Project Quality Management Approach

Quality Management Approach

Objectives
Determine and list 5 quality objectives for the
project.
Development
Outline all the following in a cohesive and
comprehensive series of paragraphs:
o Mention what essential project
requirements/objectives/needs are
considered for quality planning
o Identify and list the significant inputs into
the plan
o Mention any industry or organisational
quality standards that are taken into
consideration
o Describe the involvement of key
stakeholders (specifically mention what
stakeholders) in the development of the
quality plan.
o Identify what specific policies and
procedures are taken into consideration
when developing the quality plan
(100-150 words)
Organisation, responsibilities Name Role Quality
and interfaces Responsibilities
Determine and record the primary roles and
responsibilities of the project team and other
critical stakeholders as related to project quality
management. It could include coaching,
mentoring, auditing processes, project reviews,
provision of crucial knowledge and expertise.
Add additional rows if needed.

Quality control
Outline all the following in a cohesive and

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 Quality Management Approach
comprehensive series of paragraphs:
o The plan for QC and QA: when they will be
performed, tools and techniques that will
be utilised, key personnel that will perform
them. Any relevant information on how you
will analyse the data.
o Process for recording the QC and QA data
and how they will be communicated to
relevant stakeholders.
o What process is in place if it is determined
that at the end of the project quality
standards do not comply with the
standards defined in the plan.
(100-150 words)

Quality Planning Register

Develop the register for each project deliverable.

Project Quality QA activities QC activities Quality

Deliverable requirements standards/measurements
and tools

C. Communicate and discuss the project quality management plan

Schedule a time with the trainer and assessor in week 3 of class to present the project quality
management plan to the project sponsor (played by the trainer and assessor) and a group of relevant
stakeholders (members of the project team and the project steering committee played by a group of
classmates) in a simulated work environment.

When presenting your work:

 Confirm quality objectives and standards

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  Discuss and confirm quality metrics and requirements for each project deliverable
 Negotiate proposed roles and responsibilities for project quality management
 Confirm quality assurance and control processes and practices
 Demonstrate support for the quality management plan
 Use active listening and questioning to elicit views and opinion of others
 Document feedback and inputs from the group of stakeholders
 Adopt a collaborative approach

Duration: 15 minutes.

The trainer and assessor will evaluate your performance during the presentation and provide feedback
on the marking sheet.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer
and assessor to present the project quality management plan.

At the end of the meeting:

 Finalise the project quality management plan. Document the agreed changes in the table provided
below:

Agreed changes
Stakeholders’ expectations
Quality management
approach
Quality Planning Register

Please note that the trainer and assessor will check that the agreed changes have been applied to the
project quality management plan submitted with your assessment.

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