BSBPMG622 - Task 2 CH

Assessment
Task 2
Implement program governance
BSBPMG622
BSBPMG622 - Implement program governance V2 2020 Page 1

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greenwichcollege.edu.au
Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I have not
cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
Unit Title
Unit Code
Student name
Student ID
number
Student Date
signature
Task Number

------OFFICE USE ONLY-----
For Trainer and Assessor to complete:
◻ Student requested reasonable adjustment for the assessment
Completed successfully Comments
DNS
Did the student satisfactorily:
N
Y
The student has satisfactorily completed and ☐ ☐ ☐
submitted the following:
 Program Board Support Plan in Task 2.1

 Developed policy in task 2.1
 Record of feedback from the Program Board
in Task 2.2
 Observation checklist in Task 2.2
 Email to program personnel in Task 2.2
Demonstrated ability to: ☐ ☐ ☐

 Document decisions and accountabilities
relevant to the program objectives
 Establish suitable systems and processes to
meet program objectives
 Implement effective management control
systems to monitor program progress
against organisational objectives (planning)
 Generate audit documentation, presenting
information and distributing reports to all
pertinent stakeholders (Planning)
 Establish and monitor process efficiency and
support it with suitable program policy
 Identify both organisation and external
compliance requirements relevant to the
program
 Establish and securely maintain audit
records in accordance with relevant
legislation
 Identify management and internal personnel

Completed successfully Comments
DNS
Did the student satisfactorily:
N
Y
support needs for the program
 Establish skill development support systems
for program personnel to meet program
needs
This is evidenced by:

Demonstrated ability to: ☐ ☐ ☐

 Negotiate and communicate clear roles and
responsibilities within the program and
make available to all relevant stakeholders
 Confirm and agree decision making roles
with stakeholders
 Make valid and reliable decisions regarding
complex priorities and competing demands
using repeatable methods
This is evidenced by:

in Task 2.2
 Observation checklist in Task 2.2
 Email to program personnel in Task 2.2
Feedback on how governance management was ☐ ☐ ☐
planned for the program, including consultation
with and engagement of relevant stakeholders,
by the program sponsor (trainer and assessor)
in the simulated work environment.
Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐
Student Name:
Assessor Name:
Assessor Signature:
Date:

Table of Content
Student Declaration................................................................................................................................................2
Task 2 – Define and plan for program governance...................................................................6
Task 2.1 Program Governance Support Plan.................................................................................................9
Task 2.2 Present, discuss and negotiate the governance support plan for approval...................18

Task 2 – Define and plan for program governance
Task summary and instructions
What is this Please refer to the program scenario and the simulated work
assessment task environment provided for the course.
about?
You are the Program Manager engaged by the sponsoring
organisation to:
 Facilitate effective decision-making and accountability

 Implement systems and methods
 Ensure program compliance
 Enable program support services
This task comprises product-based assessment methods, and direct

observation of a Role Play in a simulated work environment.
It has been designed to evaluate your ability to:
 Negotiate and communicate clear roles and responsibilities

within the program and make available to all relevant
stakeholders
 Confirm and agree decision making roles with stakeholders
 Document decisions and accountabilities relevant to the
program objectives
 Make valid and reliable decisions regarding complex priorities
and competing demands using repeatable methods
 Establish suitable systems and processes to meet program
objectives
 Implement effective management control systems to monitor
program progress against organisational objectives (planning)
 Generate audit documentation, presenting information and
distributing reports to all pertinent stakeholders (Planning)
 Establish and monitor process efficiency and support it with
suitable program policy
 Identify both organisation and external compliance
requirements relevant to the program
 Establish and securely maintain audit records in accordance
with relevant legislation
 Identify management and internal personnel support needs
for the program
 Establish skill development support systems for program
personnel to meet program needs
You are required to address the following:

 Task 2.1 Program Governance Support Plan
o Develop a Program Governance Support Plan
 Task 2.2 Present, discuss and negotiate the governance
support plan for approval
o Present, discuss and negotiate the governance support plan
for approval
o Finalise the plan based on feedback
o Share the plan with program personnel
What do I need to do  submit the completed assessment tasks, according to instructions,

to complete this task  complete the tasks with sufficient detail and present them in a
satisfactorily? professional manner,
 use your own words and reference sources appropriately,
 meet the word count where required,
 use the scenario provided,
 use the templates provided where required,
 for your performance to be deemed satisfactory in this
assessment task you must satisfactorily address all of the
assessment criteria,
 if part of this task is not satisfactorily completed you will be asked
to complete further assessment to demonstrate satisfactory
performance.
Specifications You must deliver/participate in:
 Meeting with the Program Board in week 4 (Role-Play)
You must submit to GOALS
 Program Board Support Plan

 Developed policy
 Observation checklist
 Email to program personnel
Resources and • Computer with Internet access

equipment • Access to Microsoft Office suites or similar software
• Learning material
• Scenario for assessment document

• Relevant policies and procedures provided in a separate folder

• Use of the templates included in this assessment document
What will the Your assessor will be looking for demonstrated evidence of your
assessor be looking ability to:
for?
o Develop a program governance support plan
o Consult and collaborate with stakeholders
o Identify program governance needs
o Negotiate effectively
o Manage stakeholders
Re-submission You will be provided feedback on your performance by the Assessor.

opportunities The feedback will indicate if you have satisfactorily addressed the
requirements of each part of this task. If any parts of the task are not
satisfactorily completed, the assessor will explain why, and provide
you written feedback along with guidance on what you must
undertake to demonstrate satisfactory performance. Re-assessment
attempt(s) will be arranged at a later time and date. You have the
right to appeal the outcome of assessment decisions if you feel that
you have been dealt with unfairly or have other appropriate grounds
for an appeal. You are encouraged to consult with the assessor prior
to attempting this task if you do not understand any part of this task
or if you have any learning issues or needs that may hinder you when
attempting any part of the assessment.
Procedures
1. Review the assessment scenario, the business documentation, including policies and
procedures and the templates provided:
o Templates:
 1 – Program Governance Support Plan in Task 2. 1
 2 - Email in Task 2.2
2. Develop a Program Governance Support Plan (Template 1) as instructed
3. Discuss and negotiate approval for the governance support plan with the Program Board
played by a group of classmates in simulated work conditions (Role-Play).
4. Record the feedback received and apply changes to the governance support plan as
required.
The trainer and assessor will check that the feedback is applied to the plan.
Procedures
5. Share the plan with program personnel

Write an email (Template 2) to relevant program personnel: departmental managers
supporting the program, program and project teams to share the program governance
support plan.
Complete the following activities:
Task 2.1 Program Governance Support Plan
Develop a program governance plan to facilitate decision making, establish effective systems and
methods, ensure program compliance, identify and plan for program support services.
A planning template is provided (Template 1), follow the instructions and complete all parts.
Template 1 - Program Governance Support Plan

Program governance model
Address the following:
 Outline the process that was followed to develop the program governance model
(40-80 words)
 Develop the program governance structure/model for the program (chart) and document it in the space provided below.
Governance Model - Process:
Project governance is a framework that includes guidelines, processes, decision models, and
project execution tools. Each organization should adjust this general framework in
accordance with its existing policies and governance models. The project is carried out within
the organization and must be consistent with the decision-making method and the business
culture of the project.
The project manager and team must review the project governance framework throughout
the life cycle and, at times, must adjust the model based on environment, evolution, and
experience.
It is a mechanism for monitoring the actions, policies and decisions of the company.
Governance includes the coordination of interests among stakeholders. Corporate governance

is the framework to guide and control the organization and define examples in the decision-
making process.
Program Governance Chart:
Stakeholder analysis
Develop a stakeholder analysis matrix using the table provided. (8 stakeholders – groups and individuals)
Stakeholder Stakeholder Stakeholder Strategies to Communication

interest in the authority/powe gain support needs
Name, title,
program r in the program
role,
department
or group
Example: Board of Example: Support of Example: High-level Example: Periodic Example: Monthly
Directors strategic growth of decision making for communication, Progress Reports;
the company through strategic decisions with attendance to board Attendance to Board
the realisation of the financial implications. meeting to inform the meetings bi-monthly.
program. Board about program
progress,
consultation.
CFO Responsible for High-level decision Check in with Report on

Name, title,
role,
department
or group
the allocation of making for principals every biweekly and

funds for the strategic two weeks to monthly face-to-
project. decisions. understand plan face meetings.
progress.
client. Support project High-level Analyse the I conducted a
and business feedback will help information survey and
growth by verify the plan and provided by the provided
analysing act on the client about the feedback on the
compliance situation. project. project.
data.
Policemen In charge of Low performance Communicate Status report.
taking care of in decision regularly and
the realization making. should attend
of outdoor meetings to
projects and execute the
social activities. action plan in
town.
Sponsor Support all the Strategic decisions To Through written
company's that involve the communicate reports and
action, strategy entire project. regularly, you emails, monthly
and growth must attend face-to-face
plans. meetings with meetings with all
the sponsors personnel
and update responsible for
them on the the plan.
progress of the
plan.
Web site. Responsible for High-level opinions Analyst of Monthly progress
the realization because they will information report.
of the website help to verify and provided by
and everything develop website clients and
necessary for projects. program
the project. directors.
Sports sponsor. Support the Organizational Analyse the Report,
economic marketing information and preliminary
growth of the decisions. decision reports meeting on the
company to be provided progress of
through to clients. sports sales.

Name, title,
role,
department
or group
financing
procedures.
Personal. Responsible for Organize the Communicate Reports and
executing the decisions in the the progress of monthly
organization's action plan. the plan with meetings with all
projects. directors managers.
weekly.
Partner Responsible for High-level decision Communicate Monthly progress
the investment making within the regularly and report, monthly
of the entire organization will attend meetings meetings with all
project. involve strategic, to report on those responsible
financial and plan progress. for the project.
managerial
involvement.
Communication plan
Develop a communication plan to communicate the governance structure, roles responsibilities, authorities, the decision-making process,
and updates to all stakeholders. Include the following:
o Stakeholders
o Purpose of the communication
o Methods and frequency of communication
o Communication content
(6 communication needs)
Stakeholder Purpose of Methods and Communication

communication frequency of content
communication
Example: Board of Example: Information about Example: Attendance to Board Example: Financial matters, risk,
Directors progress, issue management, Meetings – Bi-monthly quality management, schedule,
consultation progress towards objectives,
Progress Reports – Monthly changes.
email
Issue resolution.
Ad-hoc consultation via a
written feedback form Request for feedback or guidance
on specific matters,

Stakeholder Purpose of Methods and Communication
communication frequency of content
communication
CEO Issue management Project meeting – Problem resolution

weekly
CFO Financial issues, Board meeting – Financial statements,
approval budgets, monthly reports finance advise
Partner Communicate Monthly progress Financial matters, project
regularly and attend report, monthly schedule, quality
meetings to report on meetings with all management, changes
plan progress. those responsible for and everything necessary
the project. to execute the project.
Client. Analyze the I conducted a survey Opinions, customer
information provided and provided opinions.
by the client about feedback on the
the project. project.
Program sponsor Program performance Weekly meeting Advisory, resolution, kips
program manager
Sponsor To communicate Through written Risks, problems and their
regularly, you must reports and emails, solutions, changes.
attend meetings with monthly face-to-face
the sponsors and meetings with all
update them on the personnel responsible
progress of the plan. for the plan.
Program personnel
o Outline how roles, responsibilities and authorities for the program were identified and allocated (30-50 words)
o Develop a program personnel matrix (10 roles) to document decisions and accountability relevant to the program objectives using
the table provided (include key decision-making roles).
o Outline how the program personnel matrix will be made available to all relevant stakeholders. Specify what stakeholders. (30-50
words)
Negotiation and confirmation of roles, responsibilities and authorities -process:
They were according to organisation
Name Department/Group Role Responsibility Authority

Example: Mark White Example: HR Dept Example: HR Manager Example: HR Example: Decision on

management for the recruitment and
program. selection planning
and delivery;
guidance with HR
disputes
Aurnia O’Sullivan CEO Project manager Project Decision on

developer strategic goals
Lambert Gosling Financial Dept CFO Finance Decision on
management allocating the
budgets
Sasha Event planner Project manager Sports events Responsible for
developing and
directing
sporting events
and complying
with all
implemented
strategies
Medina Event planner project manager Staff social Responsible for
activities providing
employee
appreciation
activities within
the
organization.
Anna Sports expert Project Assistant Sports events Responsible for
assisting the
project
manager to
participate in
sporting
events, which
must be held
according to
the established
schedule and
comply with
the budget
Gustavo Web development Project Assistant Web Responsible for
specialist development everything
necessary to
help Anderson
and have a
broad vision of
the entire
project.
Andres Perez. Department Marketing In charge of Decision on
Marketing. manager. the publicity what to do in
and promotion marketing
of the project. strategies.
Martin Florez Department sales Commercial In charge of Planning of
advisor. selling and sales programs.
getting
potential clients
for the project.
Renza Perez Reception Receptionist. In charge of N/A
giving
information to
all persons of
interest about
the
organization.
Nicholas Marketing Market Director. Market Decision on
Martinez department. Director. where to invest
and how the
project will
progress.
Communicating and sharing the matrix:
The matrix will be shared with all interested personnel by email, this in order that everyone
knows their responsibilities and works together to fulfill the objectives.
Decision Making Framework

Outline the decision-making process to make valid and reliable decisions regarding issues, complex priorities and competing demands in the
program. You should consider:
o The program and the project level
o The steps needed to make a decision
o The impact of the decision
o The severity of the issue
o The areas of decision making (who needs to be involved)
(40-80 words)
Planning and coordination define the day-to-day development of the project and its

governance. Although all his tasks lead him to one goal: to achieve the agreed conditions, his
tasks are many. To do this, you should pay attention to the following points:
• Plan and control the finished work.
• Promote occupational safety in all the facilities for which it is responsible.
• Identify risks, assess risks and mitigate them if they cannot be avoided.
• Comply with the required quality standards.
Clarify the organization's value proposition. The value proposition is the driving force behind
the organization.
Establish a structure that can identify and resolve resource allocation conflicts. Despite the
prioritization process, conflicts may occur between regions. These conflicts are not
necessarily negative. They tend to focus on important issues.
Establish a structure that encourages collaboration between employees. Organizations

depend on colleagues from various departments to complete their work. Despite this, the
relationship between the organizations remains tense and both parties complain of a lack of
understanding and responsibility.
Change Management process

Develop a program change process, you could use a flow chart to support your process.
(40-80 words)
 The process of identification, escalation, and resolution of incidents.

 The relationship between the project team, the organization team, and external
stakeholders.
 Information exchange processes and procedures.
 Project decision-making process.
 Project life cycle approach.
 A process that enables internal stakeholders to meet the requirements of the project
process.
 Define the strategic framework to select projects and plans appropriate to the company.
Resource and system requirements

Describe how resource requirements for the program were identified and negotiated with relevant stakeholders (name the stakeholders).
Identify and mention the stakeholders who have the authority to approve the resources for the program.
Resources may include human resources, services, physical resources and information systems.

(30-50 words)
Aurnia O'Sullivan CEO of the project was asked for the following resources for the
development of the project:
Physical resources:
Meeting office.
Computer equipment.
Market analysis software.
Qualified human resources for the development of its activities.
Asset Register
Complete an asset register to record office space and equipment needed by the project (add additional rows if needed).
Asset Category
Department/
Description
Location/
Project
Use
Qty
Office 2 Meeting room All the It will be used to

space employees. hold meetings and
make decisions
within the
organization.
1 Customer service office. Organize She will supervise
reception, the reception of all
reception. the personnel
involved in the
installation.
4 Team members offices Responsible for
Development organizing the
Department development of all
projects.
Office 10 Desk Development of Required in the
Equipment the meetings organization.
20 Organization of all computer N/A Components
equipment development necessary to meet

Asset Category
Department/
Description
Location/
Project
Use
Qty
processes. the objectives of

the organization
and the project.
5 The smart office will be used N/A Development
to develop all the ideas of the Department.
project.
Other
(Specify)
Information Systems Register

Identify information system needs to deliver the program: complete the Information System Register
Add additional rows if needed.

Information System
Description and use

organisation Y/N
Implementation
Existing in the
Department/
Category
Access:
Project
date*
Qty
Software/ 1 Y The software used for the web Web 10/10/20

development of this project. developer
Application 5 Y Apply to join the organization. Project 10/10/20
Assistant.
1 N Software for PQR recognition of Human 20/11/20
organizations. Recurse
Database 2 Y A database of all the people who Sports 11/10/20
participate in sporting activities and development
events. assistant.
1 Y Employee database. Human 11/10/20
Resources
2 N Unit, the cloud used to record all Directors and 11/10/20
project reports. partners
Information System
Description and use

organisation Y/N
Implementation
Existing in the
Department/
Category
Access:
Project
date*
Qty
Shared 1 Y A good component of the Internet for All members 11/10/20

drive/Intranet the development of all the activities
of the organization.
Other
(Specify)
*If the system has been purchased for the program, indicate when it will be implemented.
Service Requirements Register

Identify service requirements to deliver the program: complete the Service Register.
Add additional rows if needed.

Description and use
Service Category
Outsourced Y/N
Qty
2 N HR officer – strategic HR planning, recruitment and selection,

compensation and benefits, employee relations and support,
HR training and development, internal communications
management, performance management support, termination of
employment, record keeping and reporting, safety including
OHNS and fair work law compliance, facilities and maintenance
management, procurement, stock control/warehousing, legal
compliance, industrial relations, policies and procedures
management, and IT contract management and support.
1 N Select professionals: select personnel with the appropriate
personal attributes and skills for the plan.
1 N Professional training-responsible for training to improve your
motivation and leadership skills.
Description and use
Service Category
Outsourced Y/N
Qty
IT 1 Y IT services include server hosting, network installation and

management, provision, maintenance and update of all software
and licenses, database administration (inventory and staff files),
data management, data protection compliance and systems
security, and technical support and maintenance/repair of
software and hardware.
1 Y Larger ERP system
2 Y Develop online channels for customers
Financial 2 N Financial officer - Duties include strategic financial management,
risk management, accounts receivable, accounts payable,
invoicing, payroll, financial record keeping and reporting,
preparation and payment of taxes/fees, cash flow management,
external contract management and all elements of financial and
legal compliance.
1 N Owner
2 N Investors
Other 3 N Marketing officer - Duties include strategic marketing
(Specify) management, external communications management, graphic
Marketing design, social media management and content creation, market
research and public relations, customer relationship
management, management of office reception and face-to-face
customer service.
1 Y Customer Service Advisor
Monitoring and control systems

Identify and describe four (4) monitoring and controlling systems and processes developed to monitor program progress.
For each one of them include the following information:
o If the system has been developed specifically for the program or if it is an existing organisational system or process
o The departments/projects that will be utilising the system/process
o The use of the system/process in the program
o The reason why the system/process is important for the program and how it aligns with program objectives

Monitoring Existing Used by Use Importance for
and control the program
Y/N
system
Example: Review of Example: Y Example: Finance Example: Monitor Example: keeps the
financial statements Department; Program financial expenses; program within financial
and invoices Team adherence to budget constraints, signal issues
and variations; (variances in expenses)
alignment with
financial authority as
stipulated in the
governance model
Performance Y Program Supervise the Maintains the

evaluation. directors. performance of development of
the employees the program within
and how the the standards for
activities have the fulfillment of
been its objectives.
developing.
Check the N Quality Responsible for Following the
quality manager. following the instructions for
standards. quality creating quality
guidelines guidelines will
within the make your project
strategic more visible.
framework of
the
organization.
Project progress. Y Administration. Supervise the It will keep the
achievement of program within
the project established
objectives. standards.
General Review. Y Partner, board Monitor the It is important to
of directors general status control everything
of the project and continue to
and how it contribute to the
affects the organization in a
organization. positive way.
Program Audit
Identify the following:

 Four (4) audit activities that will be performed in the program (internal and external)
For each audit activity specify:
o Who is responsible for each audit activity?
o When the audit activities will be performed
o How the Program Management Office will collect or generate audit and configuration information and maintain document integrity
Use the table provided below.
Audit Activity Internal (I) Audit Period Responsibility
External (E)
Example: WHS audit Example: I Example: Yearly Example: HR Manager
Finance audit I, E Quarterly CFO

WHS audit. I Annual Director of operations
Complete review. I Annual Executive Director
System audit. I Annual Executive manager
Outline the following about audit documentation (40-80 words):
 How the audit records will be securely collected and maintained
 How the audit findings will be communicated to relevant stakeholders (specify what stakeholders)
 How document integrity will be maintained for audit purposes
Audit documentation:
The information of the authorship will be compiled in reports depending on the time in which
they are made and any finding will be communicated in a face-to-face meeting with the
workers
Program Policies
The Program Management Office establishes process efficiency and supports it with suitable program policy.
o Identify and list what organisational policies will be used in the program. (4)
o Identify what program specific policies need to be created and why. (2)
Organisational policies: Continual improvement.

Program specific policy (with rationale behind the choice): QA.
Standards.
Achievement of goals.
Develop a high-level draft of a program-specific policy for your program. Attach it to your submission in a separate file or copy and paste in
the space provided below.
Suggested format:
 Policy Title
 Purpose of the policy (briefly describe purpose and scope of the policy)
 Policy (summarise the content of the policy including relevant procedures -step by step)
To review and evaluate the planned process and procedures, we have adopted a policy of
continuous improvement, which will help to fine-tune our working methods to make them as
effective and efficient as possible.
The policy of continuous improvement is:
round
Measurable
increase
Everyone involved
All aspects of planned work activities can be continually improved, and by following the process
below, all planning functions and resources can be improved and made more effective over time.
Program Compliance
Develop a program compliance system. Address the following:
o Identify and describe both organisational and external compliance requirements relevant to the program (5)
For each compliance specify:
o Reporting requirements (if any)
o Data collection requirements
o Strategies to rectify non-compliant behaviours, processes and products

Compliance Internal (I) Reporting Data Strategies to
Requirement Requirements collection rectify non-
External (E)
requirements compliance
Example: Example: I,E Example: Yearly Example: Trainer and Example: External and
internal audit and Assessor’s: internal training
Trainer and assessor external audit from
requirements ASQA  Qualification Improve recruitment
practices
 Evidence of
industry Currency
 Evidence of
Professional
Development
 Current resume
 Trainer’s matrix
All-in-one I Annual internal The coach is Establish a baseline

collection audit matrix for the work to be
policies and done
procedures
Risks I External audit Organizational Practical training
evaluation. evidence and for all employees.
development
communication I Internal audit Consultants and Train all workers
trainers. on the importance
of communication.
keep getting E Annual external Rate the External training
better. auditor. evidence shown for all relevant staff
and improve the
findings.
Making plans E Annual external Evidence of Improve the
audit progress and execution of the
status of the action plan
plan
Management and governance support

Identify, evaluate and describe management and governance support needs for the program. (5)
 Qualitative risk analysis: Each type of risk is classified according to the probability of
its occurrence and impact for other analyses or follow-up operations.
 Quantitative risk analysis: depending on the effect of the project, analyse each type of

risk identified in the general objective of the project.
 Risk Response Plan: Several options and actions are formulated to increase
opportunities and reduce threats to project objectives.
 Risk management plan: in which it is decided how to proceed, plan and implement
the project's risk management activities.
 Risk identification: it is possible to determine which risks may affect the project and
record their characteristics.
Skills, Knowledge and Attributes (SKAs) requirements and KPIs

Identify and list the Key SKAs required for program personnel. (5 roles)
Identify 2 KPIs for operational performance for each role.
Role Skills, Knowledge, Attributes Key Performance Indicators

(KPIs)
CFO  Integrity and ethical values  Sales

 Skilled in financial accounting  Increase the number of
 Broad domain in business clients
administration
 Leadership and long-term
vision
 Ability to solve problems
Project Manager.  Organized and efficient in  Develop the project plan.
planning.  Set priorities.
 A leader.  To coordinate.
 A team leader.
 Motivator
 A good negotiator.
Marketing  Global vision of the business  Billing levels.
manager.  Emotional intelligence  Budget spent and
 Leadership results.
 Planner.  Degree of customer
 Analytical satisfaction.
Sales  Formal.  Achievement of goals.
 Extensive knowledge of the  Increase in customers.
product.
 Organization
 Empathic.
 Continuous learning.
Skill development support

Develop a strategy to support skills development for program personnel. Include what development support systems for program personnel
have been planned to meet program needs (4).
(50-100 words)
 Once all project teams are completed, they will provide training and provide
consultation as needed.
 The training will provide new skills and knowledge on how to improve customer
service before, during and after sales.
 Training will be provided when all project teams are complete and need consultation.
 Government regulations on employment, supply chain contracts, rights and customer

roles.
Knowledge Management
Develop a program knowledge management strategy. Address the following:
o Identify what knowledge* is needed for the program (4)
o Identify how the knowledge can be stored
o Describe how the knowledge will be shared
o Describe how lessons learned from the program will be recorded and shared to support current and future organisation
requirements for program development
*Remember that knowledge includes data and information (tacit and explicit knowledge)
(50-100 words)
In the meeting schedule, the project manager should meet with all the project managers to
update the information and plan the performance, and one minute of the meeting is to hear
the opinions of the project manager and this is necessary for your project . Some of the
knowledge requirements of the plan are as follows:
Expert knowledge about current and future market trends.

IT knowledge support: system update, Microsoft Project support and communication support
Task 2.2 Present, discuss and negotiate the governance support plan for approval
Schedule a time with the trainer and assessor in week 4 of class and present, discuss and negotiate
approval for the governance support plan with the Program Board played by a group of classmates in
simulated work conditions (Role-Play).

Duration: 20-30 minutes
The trainer and assessor will evaluate your performance during the meeting.
If you are absent from class, it is your responsibility to make alternative arrangements with the trainer
and assessor to perform the Role-Play.
Before the meeting
 Prepare the draft of the Program governance support plan

 Prepare to present
 Prepare questions to gather feedback and inputs from the Program Board
 Prepare to negotiate
During the meeting
 Present the program governance support plan

 Answers questions and respond to objections from the Program Board
 Seek feedback and inputs from the Program Board
 Confirm roles and responsibilities
 Confirm the decision-making process and roles
 Agree on systems and processes to meet program objectives
 Confirm monitor and control systems
 Report on compliance requirements and audit procedures
 Discuss relevant policies and procedures
 Agree on support systems and processes for the program and program personnel
 Negotiate changes/adjustments/refinements to the plan using appropriate negotiation techniques
 Use communication techniques such as summarising, questioning, active listening and rephrasing
 Use interpersonal skills
 Use this opportunity to build constructive work relationships with the Program Board
 Obtain approval for the program governance support plan
After the meeting
 Record the feedback received and apply changes to the governance support plan as required.
The trainer and assessor will check that the feedback is applied to the plan.
Document the feedback in the space provided below.
Best presentation of the financial director for the operation of the project.
Coordinate a schedule.

 Write an email to relevant program personnel: departmental managers supporting the program,
program and project teams to share the program governance support plan.
Advise them to pay particular attention to roles and responsibilities, decision-making process and
support services.
Attach the plan to the email.
Use Template 2 to write the email. The text of the email should be in grammatically correct
English, written in an appropriate (polite, business-like) style.
(40-80 words)
Template 2 -Email
Email to relevant program personnel

To: Aurnia O'Sullivan
Cc: Program developer
Bcc:
Subject: Governance plan.
Date email is sent:11/20/20
Attachments: Governance plan template.
Good afternoon colleagues.
The following email has the character of informing about the implementation of a governance plan
is of vital importance since you already know the usefulness of this. Please pay attention to the
following points and comment:
Roles.
Responsibilities.
Decision-making process.
Thank you for your attention, I hope a prompt response.


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Assessment

BSBPMG622 - Implement program governance V2 2020 Page 1

◻ I understand the rights to re-assessment

◻ I understand the right to appeal the decisions made in the assessment

BSBPMG622 - Implement program governance V2 2020 Page 2

◻ Student requested reasonable adjustment for the assessment

Completed successfully Comments

 Program Board Support Plan in Task 2.1

Demonstrated ability to: ☐ ☐ ☐

BSBPMG622 - Implement program governance V2 2020 Page 3

This is evidenced by:

Demonstrated ability to: ☐ ☐ ☐

This is evidenced by:

Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐

BSBPMG622 - Implement program governance V2 2020 Page 4

BSBPMG622 - Implement program governance V2 2020 Page 5

Task summary and instructions

 Facilitate effective decision-making and accountability

This task comprises product-based assessment methods, and direct

It has been designed to evaluate your ability to:

 Negotiate and communicate clear roles and responsibilities

personnel to meet program needs

You are required to address the following:

What do I need to do  submit the completed assessment tasks, according to instructions,

Specifications You must deliver/participate in:

 Meeting with the Program Board in week 4 (Role-Play)

You must submit to GOALS

 Program Board Support Plan

Resources and • Computer with Internet access

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• Relevant policies and procedures provided in a separate folder

Re-submission You will be provided feedback on your performance by the Assessor.

2. Develop a Program Governance Support Plan (Template 1) as instructed

5. Share the plan with program personnel

Complete the following activities:

Task 2.1 Program Governance Support Plan

Template 1 - Program Governance Support Plan

Governance Model - Process:

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Program Governance Chart:

Stakeholder Stakeholder Stakeholder Strategies to Communication

CFO Responsible for High-level decision Check in with Report on

the allocation of making for principals every biweekly and

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o Purpose of the communication

o Methods and frequency of communication

Stakeholder Purpose of Methods and Communication

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CEO Issue management Project meeting – Problem resolution

Negotiation and confirmation of roles, responsibilities and authorities -process:

They were according to organisation

Name Department/Group Role Responsibility Authority

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Aurnia O’Sullivan CEO Project manager Project Decision on

Communicating and sharing the matrix:

Decision Making Framework

o The program and the project level

o The steps needed to make a decision

o The impact of the decision

o The severity of the issue

o The areas of decision making (who needs to be involved)

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