Assessment Task 2 - BSBWOR501

Assessment
Task 2
Manage personal work
priorities and professional
development
BSBWOR501
BSBWOR501 - Manage personal work priorities and professional development V2 2020 Page 1
RTO Provider: 91153 - CRICOS Code: 02672K
greenwichcollege.edu.au
Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I have not
cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
Unit Title
Unit Code
Student name
Student ID
number
Student Date
signature
Task Number
------OFFICE USE ONLY-----
For Trainer and Assessor to complete:
◻ Student requested reasonable adjustment for the assessment
Completed successfully Comments
DNS
Did the student satisfactorily:
The student has satisfactorily completed and ☐ ☐ ☐
submitted the following:
 Personal and team goals with KPIs in Task

2.1A
 Activities to achieve personal goals with
explanation for alignment in Task 2.1A
 Initiatives to support being a role model in
the workplace in Task 2.1B
 Weekly work plan in Task 2.1B
 Email to managing director in Task 2.1C
 Work Plan in Task 2.2A
 Technology options with justifications in
Task 2.2B
 Work-life balance plan in Task 2.2C
 A past example of work-life balance in Task
2.2C
Demonstrated ability to: ☐ ☐ ☐
 Serve as a positive role model in the
workplace through personal work planning
This is evidenced by:

 Initiatives to support being a role model in
the workplace in Task 2.1B
 Ensure personal work goals, plans and
activities reflect the organisation’s plans,
and own responsibilities and accountabilities

2.1A
 Measure and maintain personal performance
in varying work conditions, work contexts
Completed successfully Comments
DNS
Did the student satisfactorily:
and when contingencies occur

2.1A
 Take initiative to prioritise and facilitate
competing demands to achieve personal,
team and organisational goals and
objectives

 Work Plan in Task 2.2A
 Use technology efficiently and effectively to
manage work priorities and commitments

 Technology options with justifications in
Task 2.2B
 Maintain appropriate work-life balance, and
ensure stress is effectively managed and
health is attended to

 Work-life balance plan in Task 2.2C
 A past example of work-life balance in Task
2.2C
Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐
Student Name:
Assessor Name:
Assessor Signature:
Date:
Table of Content
Student Declaration................................................................................................................................................2
Task 2 – Establish and meet work goals and priorities...........................................................7
Task 2.1 Establish personal work goals.........................................................................................................10
Task 2.2 Set and meet own work priorities..................................................................................................13
Appendix 1 – Position Description................................................................................................15
Task 2 – Establish and meet work goals and priorities
Task summary and instructions
What is this You have just been appointed Café Manager at Coffeeville.
assessment task
about? To complete this task, please refer to the Coffeeville website
http://coffeeville.simulations.australiantrainingproducts.com.au/
where you will find information about the business and relevant
policies and procedures, and Appendix 1 – Position Description.
This task comprises of product-based assessment methods in a

simulated work environment.
It has been designed to evaluate your ability to:
 Serve as a positive role model in the workplace through

personal work planning
 Ensure personal work goals, plans and activities reflect the
organisation’s plans, and own responsibilities and
accountabilities
 Measure and maintain personal performance in varying work
conditions, work contexts and when contingencies occur
 Take initiative to prioritise and facilitate competing demands
to achieve personal, team and organisational goals and
objectives
 Use technology efficiently and effectively to manage work
priorities and commitments
 Maintain appropriate work-life balance, and ensure stress is
effectively managed and health is attended to
You are required to address the following:

 Task 2.1 Establish personal work goals
o Establish work goals and KPIs
o Determine activities to achieve each personal goal
o Develop a weekly work plan
o Manage a problematic situation impacting the business
 Task 2.2 Set and meet own work priorities
o Develop a work plan
o Research and select technology options
o Manage work-life balance
What do I need to do  submit the completed assessment tasks, according to instructions,
to complete this task  complete the tasks with sufficient detail and present them in a
satisfactorily? professional manner,
 use your own words and reference sources appropriately,
 meet the word count where required,
 use the scenario provided,
 use the templates provided where required,
 for your performance to be deemed satisfactory in this
assessment task you must satisfactorily address all of the
assessment criteria,
 if part of this task is not satisfactorily completed you will be asked
to complete further assessment to demonstrate satisfactory
performance.
Specifications You must deliver/participate in:
 NA
You must submit to GOALS
 Personal and team goals with KPIs

 Activities to achieve personal goals with explanation for alignment
 Initiatives to support being a role model in the workplace
 Weekly work plan
 Email to managing director
 Work Plan
 Technology options with justifications
 Work-life balance plan
 Past example of work-life balance
Resources and • Computer with Internet access

equipment • Access to Microsoft Office suites or similar software
• Learning material
• Scenario for assessment document
• Relevant policies and procedures provided in a separate folder
• Use of the templates included in this assessment document
What will the Your assessor will be looking for demonstrated evidence of your
assessor be looking ability to:
for?
o Lead by example
o Establish personal goals in line with organisational plans and
within the scope of own role
o Set and meet work priorities

o Maintain a work-life balance
o Manage stress effectively
Re-submission You will be provided feedback on your performance by the Assessor.

opportunities The feedback will indicate if you have satisfactorily addressed the
requirements of each part of this task. If any parts of the task are not
satisfactorily completed, the assessor will explain why, and provide
you written feedback along with guidance on what you must
undertake to demonstrate satisfactory performance. Re-assessment
attempt(s) will be arranged at a later time and date. You have the
right to appeal the outcome of assessment decisions if you feel that
you have been dealt with unfairly or have other appropriate grounds
for an appeal. You are encouraged to consult with the assessor prior
to attempting this task if you do not understand any part of this task
or if you have any learning issues or needs that may hinder you when
attempting any part of the assessment.
Procedures
1. Review the assessment scenario, the business documentation, including policies and
procedures and the templates provided:
o Appendix 1 – Position Description at the end of this document
o Policies and Procedures –
http://coffeeville.simulations.australiantrainingproducts.com.au/
o Templates:
 1 – Email in Task 2.1
 2 – Work Plan in Task 2.2
2. Review your position description (Appendix 1) and the organisation’s business plans,
business goals, and policies and procedures.
Based on your position description (and following the organisation’s business plans, goals,
and applicable policies and procedures), establish four (4) personal and four (4) team
goals):
For each goal, establish one KPI.
3. For each goal, plan a series of activities that will support its achievement.
Explain how each goal, plan, or activity, supports and aligns with the organisation’s plans,
your responsibilities, and relevant policies and procedures.
4. Reflect on how you could serve as a positive role model in the workplace through personal
Procedures
work planning. Identify activities/initiatives that would support it.
5. Develop a weekly work plan using digital technology (for example, outlook calendar or a
task management app).
6. Write an email (Template 1) to the Managing Director to explain how you will manage a
problematic situation impacting the business.
7. Formalise the plan sent to the Managing Director by developing a work plan (Template 2).
8. Research and select 3-4 technology options to manage the implementation of the work
plan, support staff commitment and manage priorities.
9. Create a plan to maintain an appropriate work-life balance when implementing the work
plan developed in Task 2.2B. The plan will contribute to ensuring that stress is effectively
managed, and health attended.
10. Provide an example of how you managed work-life balance in the past.
Complete the following activities:
Task 2.1 Establish personal work goals
A. Work Goals
Review your position description (Appendix 1) and the organisation’s business plans, business
goals, and policies and procedures.
Based on your position description (and following the organisation’s business plans, goals, and
applicable policies and procedures), establish four (4) personal and four (4) team goals):
For each goal, establish one KPI.
Goal KPI
Personal
Goal KPI
Team
Focus on your personal goals:
 For each goal, plan a series of activities (3-4) that will support its achievement.
 Explain how each goal, plan, or activity, supports and aligns with the organisation’s plans, your
responsibilities, and relevant policies and procedures (30-50 words/goal).
Personal Activities Explanation

Goal
B. Role model
Reflect on how you could serve as a positive role model in the workplace through personal work
planning. Identify three (3) activities/initiatives that would support it. (For example, coaching staff
on how to use an online calendar or a task management app).
Activity/Initiative Description
Develop a weekly work plan using digital technology (for example, outlook calendar or a task
management app). Plot the following activities in the weekly work plan:
Monday Gym 5:30 am

Work 7-16 Lunch break 12-13
Meeting with supplier 8-8:30 am
Website updates 8-9 am
Tuesday Work 8-17 Lunch break 13-14
Meeting with Sarah White, Ref: catering for a lunch function
Meeting with Managing Director 15-15:30
Staff training (time management) 17-18
Wednesda Gym 5:30 am
y Work 7-16 Lunch break 12-13
Menu review with the chef 15-16
Catering delivery at XYZ University 11
Thursday Work 8-17 Lunch break 13-14
Meeting with supplier 10:10-30 am
Training on new system ChoNow https://get.chownow.com/ 15-16
Interview for FOH staff 16-17
Friday Gym 5:30 am
Work 7-16 Lunch break 12-13
Birthday function at Café 12-14
Team Meeting 16-16:30
Copy and paste a screenshot of the weekly work plan in the space provided below:
C. Measure and maintain personal performance
Assume that the following has occurred:
Due to Covid 19 restrictions, the Café must close to the public for four weeks, only take away and
delivery orders will be available.
 Reflect on the situation and consider:

o The work goals and KPIs you set-up for yourself and the team
o The organisation’s plans and policy and procedures
o The performance goals of your role
Write an email to the Managing Director and:
 Present a plan to minimise the impact of the situation on the business.

 Decide on how many staff you will need working in the shop for the next four weeks.
 Evaluate if any goal or KPI should be revisited. Provide a list of updated goals and KPIs,
explaining why they changed.
 Explain how you could maintain or improve sales through operating via take-away and delivery
only.
 Inform the Managing Director of any WHS consideration related to Covid 19.
The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
(100-150 words)
Template 1 -Email
Email to HR Manager and Sales Manager
To:
Cc:
Bcc:
Subject:
Date email is sent:
Attachments:
Task 2.2 Set and meet own work priorities
A. Work Plan
Consider the scenario described in Task 2.1C and your plan to manage it (refer to the email you sent
to the Managing Director).
Formalise the plan by developing a work plan (Template 2) to prioritise and facilitate competing
demands to implement your proposed initiatives to:
 Minimise the impact of the situation on the business.
 Rostering staff.
 Maintain or improve sales through take-away only.
 WHS related activities.
Use template 2 as instructed, 5-6 activities.
Template 2 -Work Plan
Activity Priority KPI Timeframe Person responsible
(with a brief High-Medium- (one/activity) (range or date)
description) Low Café Staff (see
staffing information
under direct reports in
the PD - Appendix 1)
Accountant
Managing Director
Cleaning company
B. Technology
Research and select 3-4 technology options to manage the implementation of the work plan, support
staff commitment, and manage priorities.
Example: a project management app.
Justify your choice.
Technology Option Reason/s for choosing this option
C. Work-life balance
Work-life balance is essential and even more critical when managing stressful situations at work.
Create a plan to maintain an appropriate work-life balance when implementing the work plan
developed in Task 2.2B. The plan will contribute to ensuring that stress is effectively managed, and
health attended.
Document the plan in the space provided below (3-4 initiatives must be included in the plan).
(50-100 words)
Provide an example of how you managed work-life balance in the past. (30-50 words)
Appendix 1 – Position Description
Job Title Café Manager

Job Type Full-Time
Location 3216 Collins Street
Melbourne Vic 3000
Supervisor/Manager Managing Director
Direct Report 4 x Back of House staff:
1 x chef
1 x sous chef
2 x kitchen hand
6 x Front of House staff:

4 x waiters
2 x coffee makers
Main Train and supervise staff
Duties/Responsibilitie Rostering
s Ensure all food safety procedures are strictly adhered to according to
sanitary regulations
Work closely with management to meet revenue objectives
Implement appropriate strategies to resolve adverse trends and improve
sales
Maintain safe working conditions
Follow company policies and procedures regarding the handling of cash,
property, products and equipment
Audit inventory levels to ensure product availability, and order products
as necessary
Maintain and update website content
Skills &Experience 2+ years’ experience in the hospitality industry
Diploma Hospitality Management or equivalent
Excellent interpersonal communication skills
Exceptional organisation and leadership skills
Dependable and reliable
Performance Goals Lead by example

Punctuality
Coach staff
Complete staff performance management cycle by due dates
95% positive feedback from customers
100% positive feedback from staff
10% sales increase in the first 6 months and 15% in the first year
5% cost reduction in the first 6 years and 10% in the first year
Identify and implement sustainability practice
Nurture community engagement
Be a brand ambassador for the Café
Improve staff productivity by 10% in the first 6 months and 15% in the
first year
Keep up to date with relevant industry knowledge
WHS goals achieved 100% by the end of the year
Improve online sales (Ubereats) by 20% in the first 6 months, and 30%
in the first year

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Assessment

◻ Student requested reasonable adjustment for the assessment

Completed successfully Comments

 Personal and team goals with KPIs in Task

This is evidenced by:

This is evidenced by:

This is evidenced by:

This is evidenced by:

This is evidenced by:

This is evidenced by:

Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐

Task summary and instructions

This task comprises of product-based assessment methods in a

It has been designed to evaluate your ability to:

 Serve as a positive role model in the workplace through

You are required to address the following:

Specifications You must deliver/participate in:

You must submit to GOALS

 Personal and team goals with KPIs

Resources and • Computer with Internet access

o Set and meet work priorities

Re-submission You will be provided feedback on your performance by the Assessor.

work planning. Identify activities/initiatives that would support it.

Complete the following activities:

Task 2.1 Establish personal work goals

For each goal, establish one KPI.

Focus on your personal goals:

Personal Activities Explanation

Monday Gym 5:30 am

C. Measure and maintain personal performance

Assume that the following has occurred:

 Reflect on the situation and consider:

Write an email to the Managing Director and:

 Present a plan to minimise the impact of the situation on the business.

Task 2.2 Set and meet own work priorities

 Minimise the impact of the situation on the business.

 Maintain or improve sales through take-away only.

 WHS related activities.

Use template 2 as instructed, 5-6 activities.

Template 2 -Work Plan

Example: a project management app.

Justify your choice.

Technology Option Reason/s for choosing this option

Appendix 1 – Position Description

Job Title Café Manager

6 x Front of House staff:

Performance Goals Lead by example

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