BSBPMG622 Taks3

Assessment
Task 3
Implement program governance
BSBPMG622
Student Declaration
BSBPMG622 - Implement program governance V2 2020 Page 1

RTO Provider: 91153 - CRICOS Code: 02672K
greenwichcollege.edu.au
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I have not
cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
Unit Title
Unit Code
Student name
Student ID
number
Student Date
signature
Task Number

------OFFICE USE ONLY-----
For Trainer and Assessor to complete:
◻ Student requested reasonable adjustment for the assessment
Completed successfully Comments
DNS
Did the student satisfactorily:
N
Y
The student has satisfactorily completed and ☐ ☐ ☐
submitted the following:
 Addressing of Case Study – Point A

including:
o Decision-Making register sample
o Sample of how the skills development
needs are addressed
 Addressing of Case Study – Point B
including:
o HR Audit Report
o Email to relevant stakeholders
o Screenshot of audit folder
 Addressing of Case Study – Point C
including:
o Email to Program Sponsor
Demonstrated ability to: ☐ ☐ ☐

 Document decisions and accountabilities
relevant to the program objectives
 Make valid and reliable decisions regarding
complex priorities and competing demands
using repeatable methods
 Establish suitable systems and processes to
meet program objectives
 Implement effective management control
systems to monitor program progress
against organisational objectives
 Establish and monitor process efficiency and
support it with suitable program policy
 Implement program support protocols

DNS
N
Y
within an organisation in accordance with
organisational policies
This is evidenced by:

including:
needs are addressed
including:
o HR Audit Report
including:

 Generate audit documentation, presenting
information and distributing reports to all
pertinent stakeholders
 Establish and securely maintain audit
records in accordance with relevant
legislation
 Report on compliance within regular
intervals to relevant authorities and
pertinent stakeholders
 Identify and implement actions to rectify
non-compliant behaviours, processes and
products

including:
o HR Audit Report
including:

DNS
N
Y
 Identify management and internal personnel
support needs for the program
 Evaluate and establish appropriate systems
to support management and personnel with
implementation
 Establish skill development support systems
for program personnel to meet program
needs

including:
needs are addressed
Feedback on how governance was managed in ☐ ☐ ☐
the programby the program sponsor (trainer
and assessor) in the simulated work
environment.
Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐
Student Name:
Assessor Name:
Assessor Signature:
Date:

Table of Content
Student Declaration................................................................................................................................................2
Task 3 – Review and evaluate program governance................................................................7
Task 3.1 Case Study...............................................................................................................................................11

Task 3 – Review and evaluate program governance
Task summary and instructions
What is this Please refer to the program scenario and the simulated work
assessment task environment provided for the course.
about?
This task builds on Task 2.
You are the Program Manager engaged by the sponsoring

organisation to:
 Facilitate effective decision-making and accountability

 Implement systems and methods
 Ensure program compliance
 Enable program support services
This task comprises of product-based assessment methods and a

Case Studyin a simulated work environment.
It has been designed to evaluate your ability to:
 Document decisions and accountabilities relevant to the

program objectives
 Make valid and reliable decisions regarding complex priorities
and competing demands using repeatable methods
 Establish suitable systems and processes to meet program
objectives
 Implement effective management control systems to monitor
program progress against organisational objectives
 Generate audit documentation, presenting information and
distributing reports to all pertinent stakeholders
 Establish and monitor process efficiency and support it with
suitable program policy
 Establish and securely maintain audit records in accordance
with relevant legislation
 Report on compliance within regular intervals to relevant
authorities and pertinent stakeholders
 Identify and implement actions to rectify non-compliant
behaviours, processes and products
 Identify management and internal personnel support needs
for the program
 Evaluate and establish appropriate systems to support
management and personnel with implementation

 Establish skill development support systems for program
personnel to meet program needs
 Implement program support protocols within an organisation
in accordance with organisational policies
You are required to address the following:

 Task 3.1 Case Study
o Facilitate effective decision making
o Implement program systems and methods
o Ensure program compliance
o Implement program knowledge management
What do I need to do  submit the completed assessment tasks, according to instructions,

to complete this task  complete the tasks with sufficient detail and present them in a
satisfactorily? professional manner,
 use your own words and reference sources appropriately,
 meet the word count where required,
 use the scenario provided,
 use the templates provided where required
 for your performance to be deemed satisfactory in this
assessment task you must satisfactorily address all of the
assessment criteria,
 if part of this task is not satisfactorily completed, you will be
asked to complete further assessment to demonstrate satisfactory
performance.
Specifications You must deliver/participate in:
 NA
You must submit to GOALS
 Addressing of Case Study – Point A including:

o Sample of how the skills development needs are addressed
 Addressing of Case Study – Point B including:
o HR Audit Report
 Addressing of Case Study – Point C including:

Resources and • Computer with Internet access

equipment • Access to Microsoft Office suites or similar software
• Learning material
• Scenario for assessment document
• Relevant policies and procedures provided in a separate folder
• Use of the templates included in this assessment document
What will the Your assessor will be looking for demonstrated evidence of your
assessor be looking ability to:
for?
o Facilitate effective decision making
o Implement program systems and methods
o Ensure program compliance
o Implement program knowledge management
Re-submission You will be provided feedback on your performance by the Assessor.

opportunities The feedback will indicate if you have satisfactorily addressed the
requirements of each part of this task. If any parts of the task are not
satisfactorily completed, the assessor will explain why, and provide
you written feedback along with guidance on what you must
undertake to demonstrate satisfactory performance. Re-assessment
attempt(s) will be arranged at a later time and date. You have the
right to appeal the outcome of assessment decisions if you feel that
you have been dealt with unfairly or have other appropriate grounds
for an appeal. You are encouraged to consult with the assessor prior
to attempting this task if you do not understand any part of this task
or if you have any learning issues or needs that may hinder you when
attempting any part of the assessment.
Procedures
1. Review the assessment scenario, the business documentation, including policies and
procedures and the templates provided:
o Templates:
 1 – HR Audit Report in Task 3.1
 2 – Email in Task 3.1
2. Manage a problem in the program. Address how you make valid and reliable decisions
related to program governance when faced with a severe issue in the program.
Consider the scenario provided (contextualise it for your program when required).
Procedures
Address the following:
 Assess the impact of the issue on the program

 Outline an action plan to solve the problem
 Develop a sample of a decision-making register where the decisions (relevant to the
resolution of the issue) were recorded.
 Provide a sample of how the skills development needs are addressed.
 Compare the decisions made to resolve the issue and their outcomes against program
objectives: are they in line with the program objectives? Do they affect the
achievement of program objectives? Why?
 Provide appropriate recommendations for future improvements in the program.
3. Manage a problem in the program. Address how you implement program systems and
methods when faced with a severe issue in your program.
 Based on your plan, what monitoring and control systems were used to review the
progress of the project in question.
 Develop a sample of an internal HR audit report undertaken to identify this issue, and
that will be distributed to all relevant stakeholders (specify the stakeholders in the
email).
 Write an email to share the HR audit report with relevant stakeholders.
 Save the audit report file in a folder called ‘Audit’. Take a screenshot of the folder
showing the saved file and copy and paste the screenshot in the space provided
below.
 Identify what program policies apply to this scenario to facilitate process efficiency.
4. Manage a problem in the program. Address how you rectify a non-compliance in your
program.
 Identify and outline what actions need to be undertaken to rectify the non-compliance.
 Develop an email directed to the Program Sponsor to communicate the non-
compliance.

Complete the following activities:
Task 3.1 Case Study
To complete this task, consult with the Program Sponsor (played by the trainer and assessor in the
simulated work environment) as needed.
A. Facilitate effective decision making
Manage a problem in the program. Address how you make valid and reliable decisions related to
program governance when faced with a severe issue in the program.
Consider the following scenario (contextualise it for your program when required):
50% Timeline Scenario

You are halfway through the execution of your program.
One of your projects is heavily behind due to staffing issues (30% of the staff allocated to the
project are on sick leave, and 20% had holidays approved for this period).
Outline how you address the situation. Address the following:
a) Specify what project in your program is currently behind.
Delay in website development
b) Assess the impact of the issue on the program. (40-80 words)
This problem is very important because it is the foundation of the project and will cause
delays in the overall delivery of the entire project, which will affect the budget and the
overall schedule of the entire project. The cause of this delay and its solution are being
studied. The problem is reportedly due to a lack of people and turnover needing help.
c) Address the following:
 Outline an action plan to solve the problem referring to:

o the program governance model
o program personnel chart
o the decision-making framework
o the decision-making process
o the change process
 Note the communication strategy to inform stakeholders of the actions that have been
planned to resolve the issue.
 Identify any personnel support needs
 Identify any skill development need
(100-150)
Stakeholders will discuss the current topic. Meetings with company directors and web
development assistants. Reports from the last weeks
d) Develop a sample of a decision-making register where the decisions (relevant to the

resolution of the issue) were recorded.
Submit the sample in a separate document or copy and paste it in the space provided below.
Suggested template (the use of a table is recommended):
 Item (issue, change, other)
 Description
 Decision required
 Authority for decision
 Approval Y/N
Decisions Components
Budget The decision was made to increase the

budget since an extra staff must be hired
that was not stipulated, this in order to help
the development of the website to
streamline the process.
Monitoring and evaluation Approval
20/10/20 Y
e) Provide a sample of how the skills development needs are addressed. Example:
research suitable training option such as an online course.

Record the sample in the space provided below.
Online Learning Tools for Research Integrity and Image Processing
Image Processing and Research Integrity Online Learning Tools, Covering Appropriate Image
Processing in Science The website is designed for students, researchers, and faculty who are
involved in teaching integrity research. The website provides guides on best practices in image
processing, videos demonstrating these processes, examples and case studies of suspicious
practices.
For marketing staff
f) Compare the decisions made to resolve the issue and their outcomes against program
objectives: are they in line with the program objectives? Do they affect the
achievement of program objectives? Why? (40-80 words)
Therefore, this decision will incur costs up front, but it will turn into a long-term benefit that
will help the organization and the project.
g) Provide appropriate recommendations for future improvements in the program. (3

recommendations)
Plan of future action planned Emergency plan for future diseases
B. Implement program systems and methods
Manage a problem in the program. Address how you implement program systems and methods
when faced with a severe issue in your program.
Assume that the same scenario in point A occurred:

You are halfway through the execution of your program.
One of your projects is heavily behind due to staffing issues (30% of the staff allocated to the
project are on sick leave, and 20% had holidays approved for this period).
Based on the program management control system, address the following:

a) Based on your plan, what monitoring and control systems were used to review the
progress of the project in question. (40-80 words)
Therefore, this decision will incur costs up front, but it will turn into a long-term benefit that
will help the organization and the project.
Plan of future action planned Emergency plan for future diseases
b) Address the following:

 Develop a sample of an internal HR audit report undertaken to identify this issue,
and that will be distributed to all relevant stakeholders (specify the stakeholders in
the email).
A template (Template 1) is provided below for you to complete.
Audit findings:
o Project Manager not trained in HR management and practices
o Glitch in the HR system deleted some of the leave requested approved in previous months
from the calendar
Template 1 -HR audit report
Background information
o Background information about the audit; when the audit started and when it was completed. Who ran the audit, who participated
in the audit, what type of audit was conducted and the reason why it was conducted, and the program areas involved in the
audit?
o Methodology: how the audit was conducted
The audit began on August 10, 2020 in order to make an analysis of the entire company, as
previously stated the project would have annual external financial audits, within this audit
the marketing area was analyzed
Findings
Findings from the audit.
There was a finding in the fulfillment of the web development which has made the
stipulated budget out of the margins and increased, because the personnel foreseen for this
is very behind.
Recommendations

Recommendations based on the audit findings, in priority order. It should state any mandatory recommendations if the audit was
conducted for compliance purposes.
Faced with the finding of the budget, letters were taken on the matter which was to hire a
new staff, foreseeing that this would be increased but the process of the website would end
in an agile manner.
 Write an email to share the HR audit report with relevant stakeholders.
Attach the HR audit report to the email.
Use Template 2 to write the email. The text of the email should be in grammatically correct
English, written in an appropriate (polite, business-like) style.
(30-50 words)
Template 2 -Email
Email to relevant stakeholders

To: Marketing director.
Cc: RHH
Bcc:
Subject: Audit template.
Date email is sent: August 11,2020
Attachments: Audit template
The purpose of the following email is to send you the result of the audit that was obtained and the
proposed decisions, please keep the findings in mind and try to solve them.
c) Save the audit report file in a folder called ‘Audit’. Take a screenshot of the folder
showing the saved file and copy and paste the screenshot in the space provided below.
N/A
d) Identify what program policies apply to this scenario to facilitate process efficiency.
Development policies
Policy of continuous improvement.

C. Ensure program compliance
Manage a problem in the program. Address how you rectify a non-compliance in your program.
Contextualise the scenario for your program when required.
Assume that the following occurred.

When monitoring the program, you find a non-compliance.
Based on your program compliance plan, address the following:
a) Specify what non-compliance (behaviours, process or product) was identified.
A very serious infraction was discovered, several workers reported that they were sick, but
in reality they were not, they just wanted to do this to avoid going to work, that's why
30% of the workers are not at home.
b) Identify and outline what actions need to be undertaken to rectify the non-
compliance. (30-50 words)
The process of registering workers will begin, and they will be subject to severe penalties,
falsified documents and non-compliance with the regulations on working hours, so their
annual salary may be exempt from fines.
c) Develop an email directed to the Program Sponsor to communicate the non-

compliance.
Use Template 2 to write the email. The text of the email should be in grammatically correct
English, written in an appropriate (polite, business-like) style.
Use the email to implement one of the actions outlined in point b). Example: asking for resources
to implement the actions to rectify the non-compliance.
(40-80 words)
Template 2 -Email
Email to Program Sponsor

To: Marketing director.
Cc:CEO
Bcc:
Subject: Non-compliance.
Date email is sent:10/20/20
Attachments:
The purpose of this email is to inform you of the breaches that were found within the realization of
the project, among these were:
A very serious infraction was discovered, several workers reported that they were sick, but in reality
they were not, they just wanted to do this to avoid going to work, that's why 30% of the workers
are not at home.
You are asked to please act in this situation.
Thanks for your attention.


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Assessment

BSBPMG622 - Implement program governance V2 2020 Page 1

◻ I understand the rights to re-assessment

◻ I understand the right to appeal the decisions made in the assessment

BSBPMG622 - Implement program governance V2 2020 Page 2

◻ Student requested reasonable adjustment for the assessment

Completed successfully Comments

 Addressing of Case Study – Point A

Demonstrated ability to: ☐ ☐ ☐

BSBPMG622 - Implement program governance V2 2020 Page 3

This is evidenced by:

Demonstrated ability to: ☐ ☐ ☐

This is evidenced by:

BSBPMG622 - Implement program governance V2 2020 Page 4

This is evidenced by:

Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐

BSBPMG622 - Implement program governance V2 2020 Page 5

BSBPMG622 - Implement program governance V2 2020 Page 6

Task summary and instructions

You are the Program Manager engaged by the sponsoring

 Facilitate effective decision-making and accountability

This task comprises of product-based assessment methods and a

It has been designed to evaluate your ability to:

 Document decisions and accountabilities relevant to the

management and personnel with implementation

You are required to address the following:

What do I need to do  submit the completed assessment tasks, according to instructions,

Specifications You must deliver/participate in:

You must submit to GOALS

 Addressing of Case Study – Point A including:

BSBPMG622 - Implement program governance V2 2020 Page 8

Resources and • Computer with Internet access

Re-submission You will be provided feedback on your performance by the Assessor.

Address the following:

 Assess the impact of the issue on the program

Address the following:

Address the following:

BSBPMG622 - Implement program governance V2 2020 Page 10

Task 3.1 Case Study

A. Facilitate effective decision making

50% Timeline Scenario

Outline how you address the situation. Address the following:

a) Specify what project in your program is currently behind.

Delay in website development

b) Assess the impact of the issue on the program. (40-80 words)

c) Address the following:

 Outline an action plan to solve the problem referring to:

d) Develop a sample of a decision-making register where the decisions (relevant to the

Suggested template (the use of a table is recommended):

 Item (issue, change, other)

 Authority for decision

Budget The decision was made to increase the

BSBPMG622 - Implement program governance V2 2020 Page 12

Online Learning Tools for Research Integrity and Image Processing

For marketing staff

g) Provide appropriate recommendations for future improvements in the program. (3

Plan of future action planned Emergency plan for future diseases

B. Implement program systems and methods

Assume that the same scenario in point A occurred:

50% Timeline Scenario

Based on the program management control system, address the following:

Plan of future action planned Emergency plan for future diseases