PT.

APLIKANUSALINTASARTA
Preventive Maintenance Report
Sangfor HCI
At DC Technopark
March 2021

Prepared by PT. Viros Prime Solution

Maintenance Report

Publication Details

Confidentiality
The material contained in this document represents proprietary information pertaining to PT Viros
Prime Solution products, services and methods. This document includes information that should not
be disclosed outside of PT Aplikanusa Lintasarta. This document should not be duplicated, used, or
disclosed for any purpose other than to evaluate and use the document.

Document status
This is a maintenance report document for PT Aplikanusa Lintasarta Sangfor HCI at DC Technopark.

Document control
20210331 - Maintenance Report – Aplikanusa LintasArta – Sangfor HCI

Ver Date Author Purpose

1.0 31 March 2021 Agus Raharjo Document Initiation

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Table of Contents

PUBLICATION DETAILS..................................................................................................................................I
TABLE OF CONTENTS........................................................................................................................................... II
INDEX OF TABLES..........................................................................................................................................II
INDEX OF FIGURES.......................................................................................................................................III
1 INTRODUCTION AND OVERVIEW..........................................................................................................4
2 SCOPE OF WORK....................................................................................................................................5
2.1 OVERVIEW........................................................................................................................................5
2.2 MAINTENANCE SCOPE OF WORK.................................................................................................5
2.2.1 Sangfor HCI…………………………………………………………………………………………………………………….5
2.3 EXCLUSIONS....................................................................................................................................5
2.4 Sangfor HCI Life Cycle…………………………………………..…………………………………………5
3 REGULAR MAINTENANCE – PHYSICAL ASPECT...............................................................................6
3.1 PHYSICAL APPEARANCE...................................................................................................................... 6
3.2 ALARM CONDITION.........................................................................................................................7
3.3 POWER CONDITION............................................................................................................................................................8
3.4 INTERFACE CONDITION......................................................................................................................................................8
3.5 CPU and Storage UTILIZATION.................................................................................................................................13

4 REGULAR MAINTENANCE – LOGICAL ASPECT...............................................................................14

4.1 FIRMWARE VERSION........................................................................................................................................................14
4.2 Log Analysis ....................................................................................................................................16
5 RECOMMENDATIONS................................................................................................................ 16
5.1 UTILITY ANALYSIS.................................................................................................................................................................... 16
6 Reporting Event.....................................................................................................................................16
6.1 Reporting event...................................................................................................................................... 16
7 INCIDENT MANAGEMENT PROCESS.................................................................................................17

7.1 INCIDENT POINT OF CONTACT...................................................................................................17

8 CLIENT AGREEMENT FORM................................................................................................................17

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Maintenance Report

Index of Tables

Table 1-1 Project Identification 5

Table 2-1 Sangforl Material Inventory 6
Table 4-1 sangfor HCI Firmware Status 15
Table 6-1 Reporting Event Table 19

Index of Figures

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Maintenance Report

1 Introduction and Overview

PT Viros Prime Solution provided three units of Sangfor HCI aSVR2305 HA configuration to PT
Aplikanusa Lintasarta to enhance the security data of PT Yakult Indonesia Persada DRC infrastructure

Project Identification

Project Name
Pengadaan Renewal Support Sangfor HCI -
Client Name PT Aplikanusa Lintasarta
PO No. 01149/I/PO-LA/2020
Contract Period 03 April 2020 sampai dengan 04 April 2021

Table 1-1 Project Identification

Purpose of Maintenance Report Document

The purpose of this document is to briefly explain the maintenance supports of the Sangfor HCI DRC PT
Yakult Indonesia Persada to get maintenance report. This document covers the alarm, condition, and
detailed configuration that is currently applied into the network equipment.

Quality Assurance
In terms to provide best assurance for PT Aplikanusa Lintasarta, the regular maintenance of all
equipment will be performed by PT Viros Prime Solution engineer.

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Maintenance Report

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2 Scope of Work

2.1 Overview
This Scope of Works (SOW) defines the Products and/or Services that PT Viros Prime Solution shall
provide to PT Aplikanusa Lintasarta. The terms of this SOW are limited to the scope of this SOW and
shall not be applicable to any other SOW(s).

2.2 Maintenance Scope of Work

The micro design scope of works will cover the following equipments below which has been agreed at the
previous phase.

2.2.1 Sangfor HCI

Below is material inventory of Sangfor HCI at DC Technopark

No Nama Serial Number Type Firmware IP address Support

1 Node HCI 01 9C3O000687 aSVR2305 6.2.0 192.168.1.212 03/04/2021

2 Node HCI 02 9C3O000807 aSVR2305 6.2.0 192.168.1.213 03/04/2021
3 Node HCI 03 9C3O000682 aSVR2305 6.2.0 192.168.1.214 03/04/2021

Table 2-1 Sangfor Material Inventory

2.3 Exclusion

All equipment not listed above are not the responsibility of PT Viros Prime Solution.

2.4 Sangfor HCI Life Cycle

The Product not yet entered the end of support life cycle

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3 Regular Maintenance – Physical Aspect

This chapter covers the physical conditions of the equipments covered by the maintenance. It will report
the following aspects:
1. Physical Appereance
2. Alarm condition
3. Power condition
4. Interface condition
5. CPU Utilization
6. Session Utilization

The details of those network designs are shown in the following sections.

3.1 Physical Appearance

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3.2 Alarm Condition

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3.3 Power Condition

3.4 Interface Condition

This capture show photo condition of interfaces on physically (when onsite) and the condition of interfaces
on Web GUI.The values of interest are status the interface, led indicator on interface.

3.4.1. Physically Interface Status

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3.4.2. Logical Interface Status

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Status Replication

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VM backup di DRC

3.5 CPU and Storage Utilization

On this part shows information about average and maximum value of CPU usage.

3.5.1. DRC Lintas Taman Techno

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Resource utilization gives the % usage of sessions. Base on the picture, DRC lintas arta Techno.
used few resource of CPU. The value is normally

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 4 Regular Maintenance – Logical Aspect

4.1 Firmware Version

No Device Serial Number Installed Firmware Latest
Firmware

9C3O000687
1 Sangfor HCI 9C3O000807 6.2.0
aSVR2305 9C3O000682

Table 4-1 Sangfor Firmware Status

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4.2 Log Analysis

4.2.1. DRC Lintas Taman Techno

The logs recorded. From this logs we can trace the historical for new backup and marge vm
backup committed.

Recommendations

5.1 Utility Analysis

Base on preventive maintenance activity, no utility anomaly on Sangfor HCI
aSVR2305 in PT .Aplikanusa Lintasarta

Reporting Events

6.1 Reporting events

Reporting Event explain regarding all of the events on the Sangfor HCI aSVR2305 at PT.
Aplikanusa Lintasarta office during maintenance periode.

Action Note
Date Equipment affected

4/12/2020 Alert memory failure node 192.168.1.214 bmc warm reset solve

Table 6-1 Reporting events table

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Maintenance Report

6 Incident Management Process

7.1 Incident Point of Contact

In order to manage technical incidents which may occur in PT. Aplikanusa Lintasarta, PT Viros Prime
Solution will assist to solve and give an immediate solution to the incident.

The contact number and the person in charge are listed below:

Phone Number : +62 21 5568-5668 (working hours)

Phone Number : +62 812-8565-9288 (Working hours)
E-mail : agus@virosprimesolution.com

5 Client Agreement Form

Report ver. 1.0 Accepted? Yes / No

With modification? Yes / No

Modification details:

Date: 31 March 2021

Prepared by: Approved by:

PT. Viros Prime Solution PT. Aplikanusa Lintasarta

Agus Raharjo Jandi Muljadi

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