Professional Documents
Culture Documents
“Do not give your attention to what others do or fail to do; give it to what you
do or fail to do.”
We have three core emotional needs, which I like to think of as peace, love, and
understanding (thanks Nick Lowe and Elvis Costello). Negativity—in conversation,
emotions, and actions—often springs from a threat to one of the three needs: a fear
that bad things are going to happen (loss of peace), a fear of not being loved
(loss of love), or a fear of being disrespected (loss of understanding). From these
fears stem all sorts of other emotions—feeling overwhelmed, insecure, hurt,
competitive, needy, and so on. These negative feelings spring out of us as
complaints, comparisons, and criticisms and other negative behaviors. Think of the
trolls who dive onto social media, dumping ill will on their targets. Perhaps their
fear is that they aren’t respected, and they turn to trolling to feel significant.
Or perhaps their political beliefs are generating the fear that their world is
unsafe
Once you recognize a complainer isn’t looking for solutions, you realize you don’t
have to provide them.
If you put everyone into the same box of negativity (“They’re so annoying!”), you
aren’t any closer to deciding how to manage each relationship.