Curriculum vitae HAMMAD ISMAIL

1D Earlham Grove, Wood Green, London, N22 5HJ - 07965 634 537 – Hammad.Ismail321@gmail.com
Nationality: British

Profile: A self-motivated, experienced retail Team Leader who enjoys working with other people in a fast-paced,
busy environment. Trustworthy, punctual and committed to produce high quality of work. Excellent at
prioritising and managing workload. Currently seeking a secure, challenging and rewarding position to
utilise my existing skills and to contribute to the organisation’s success.

Skills and § Excellent face-to-face and over-the-phone customer service skills

abilities: § Ability to prioritise workload & to work under pressure
§ Excellent communication & good organisational skills
§ Ability to complete all outstanding tasks within tight deadlines
§ Friendly personality and able to engage customers and colleagues
§ Work within a team and achieve excellent results & work with own initiative
§ Able to maintain high standards of display & visual merchandising to ensure the retail store is well
presented
§ Able to accurately describe a products features and benefits to a customer
§ Excellent literacy & numerical skills with the ability to manually calculate costs without error
§ Ability to work in a fast-paced, busy environment

Education & February 2012 - July 2012, 5E, Tottenham, London

Qualifications:
§ MCTS, MCP - Configuring Windows Server 2008 Network Infrastructure
- Configuring Windows Server 2008 Active Directory
2006-2008, Goldsmiths College University, New Cross, London
§ Foundation Degree in Computer Systems Engineering
2004-2006, Greig City Academy Sixth Form, Hornsey, London
§ A Levels: Chemistry, Physics
1999-2004, Greig City Academy Secondary School, Hornsey, London
§ 11 GCSE’S, of which 5 were in Mathematics, English and Triple Science

Experience: April 2016 – October 2018, Tesco PLC

Position – Team Leader
§ Lead, support and motivate the store team to hit performance targets and maintain exceptional
standards of customer service
§ Co-ordinate a team to deliver a clean and full store that exceeds customer expectations
§ Oversee store operations are completed to a high standard and in a timely manner
§ Be responsible for managing cash and other daily administrative tasks
§ Support the Store Manager and team in all aspects of the store’s day-to-day operations
§ Help the Store Manager with certain Human Resources activities such as training, development,
staff rotas and payroll
§ Ensure customers always get what they come for, whether it’s through effective ordering, stock
management or something equally important
December 2014 – April 2016, Tesco PLC
Position – Stock Controller
§ Ensure all inventory and stock management systems are maintained accurately in a timely manner
§ Oversee and assume responsibility for the POS system and the Sales Based Ordering system
§ Process online Tesco Direct orders for customers when they arrive to collect them
§ Complete all necessary stock takes with the Mobile Stock Control system
§ Responsibility for purchasing and the “in-stock” levels within the agreed inventory parameters
§ Purchase inventory within the agreed budgets
§ Immediately alert the Store Manager or Deputy Manager when a budget is exceeded
§ Maintain a process for returns. Manage a defined area in the storeroom for returns/credits. This area
includes out of dates, damaged and un-saleable goods
§ Observe correct delivery protocols
Experience February 2013 – December 2014, Primark
Cont’d: Position: Retail Operative
§ Serving and advising customers
§ Processing cash and card payments via cash desk
§ Helping customers locate goods they want
§ Advising on stock levels
§ Giving information on products, prices and sizing
§ Stacking shelves or displaying goods in accordance with visual merchandising standards
§ Arranging window displays
§ Promoting special offers or store cards
§ Ordering goods
§ Handling customer complaints

June 2011 – December 2014, Self-employed

Position: IT Support Analyst
§ Arrange appointments with clients via telephone and email
§ Troubleshoot issues effecting laptops, desktops, servers and printers etc
§ Perform all diagnostics and maintenance functions within the defined service level agreement (SLA)
§ Inspect equipment proactively in order to identify & solve underlying issues
§ Remote desktop and server management with secure VPN (VNC)
§ Document ‘how-to’ guides for end user training
§ Advise clients on the maintainability of computer systems and peripherals

January 2009 - January 2012, Active Children & Youth Centre

Position: Administration Assistant
§ Apply for youth project funding
§ Arrange meetings and training sessions
§ Chair meetings with youth project funders
§ Point of contact with head teachers and parents through meetings and youth projects
§ Write to parents and professional agencies (e.g. social services, education etc.)
§ Help collate case studies and feedback from children and parents
§ Liaising with local council regarding youth project premises and other matters

September 2008 – December 2008, Goldsmiths College

Position: Voluntary Mentor
§ Accustom first year students to university life
§ Keep first year students on track with their studies/meet deadlines
§ Help with directions and how to get to different places of the university
§ Answer any questions students might have about university or personal life

Interests and I train at my local gym twice a week and also play sports such as football and tennis. Both sports require
activities: the utmost in mental concentration as well as commitment, especially playing in competitions. I also
arrange weekly 5-aside football matches in my local community partake in tournaments.

References: Available upon request