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Avaya Equinox for MAC : Limited VOIP

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Doc ID: SOLN312499

Version: 3.0
Status: Published
Published date: 14 Jul 2017
Updated: 19 Jan 2018
Author: Jannet Finlayson

Details
Receiving Limited VOIP in Avaya Equinox for MacOS and in one-X Communicator you receive "Could not download user configuration from call server. Only basic call
functionality is available. This should be auto recoverable Please contact administrator, if the problem persists for a longer time." and "Limited Functionality Available"

Problem Clarification
Avaya Equinox logs

2017-07-13 10:30:42:492 [main] [UCC3ConnectionManager] Registration to SIP server: 111.222.333.444 failed with error: Error Domain=com.avaya.clientservices Code=101 "The
server certificate is not trusted." UserInfo={NSLocalizedDescription=The server certificate is not trusted., CSProtocolErrorString=Connection Error}
2017-07-13 10:30:42:493 [main] [UCC3ConnectionManager] Failed to register with all SIP servers. Will retry '0'. Current server errors are '{
"111.222.333.444" = "Error Domain=com.avaya.clientservices Code=101 \"The server certificate is not trusted.\" UserInfo={NSLocalizedDescription=The server certificate is not
trusted., CSProtocolErrorString=Connection Error}";
}'.

2017-07-13 10:30:42:631 [main] [UCC3ConnectionManager] Registration to SIP server: 999.888.777.666 failed with error: Error Domain=com.avaya.clientservices Code=101 "The
server certificate is not trusted." UserInfo={NSLocalizedDescription=The server certificate is not trusted., CSProtocolErrorString=Connection Error}
2017-07-13 10:30:42:632 [main] [UCC3ConnectionManager] Failed to register with all SIP servers. Will retry '0'. Current server errors are '{
"111.222.333.444" = "Error Domain=com.avaya.clientservices Code=101 \"The server certificate is not trusted.\" UserInfo={NSLocalizedDescription=The server certificate is not
trusted., CSProtocolErrorString=Connection Error}";
"999.888.777.666" = "Error Domain=com.avaya.clientservices Code=101 \"The server certificate is not trusted.\" UserInfo={NSLocalizedDescription=The server certificate is not
trusted., CSProtocolErrorString=Connection Error}";

Cause
Cert is not trusted by the OS. Even though we are using TCP (5060/80) for our connection, in the data coming in the PPM from the SM, it sends information for the
TLS (5061/443), so the certs are needed to be installed on the system.

Solution
On the MAC PC go into App-> Utilities>Keychain access
find the root SSL cert
double click on it
and select "Always Trust"
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