Aya Salama Ahmed Shalaby

Email: ayaslama017@gmail.com
Mobil: 01017205652
Birth Data: 20 / 08 /1997
Address: Egypt - Cairo - Hadeeq Al Qoba

Education: Courses and Trainings:

Faculty of Commerce, English Section CMA (Part One)
Tanta University (2019)
(The American University in Cairo)
Business Administration Department
Grade: Excellent • Financial Statements
• Cost Accounting
Experience:
• Managerial Accounting
Call Center Advisor (Vodafone UK)
• Internal Control
Collection and Billing Department (April 2021)

• Prepare payment plans for customers. Microsoft Office Specialist Master

• Discuss bills with customers.
(Certiport)
• Receive payments from customers.
• Answer customers queries regarding their bills or any of
• Excel
Vodafone services.
• Power Point
Call Center Agent (Teleperformance)
• Word
Food and Beverage Account (Jul 2020 – Jan 2021)
• Receive customers’ orders. Excel Basics for Business
• Assign orders to sales team.
(Coursera)
• Handle customers’ complaints about their delivery.
• Adjust customers’ information on their accounts. Training for Employment
Skills:
(Central Bank of Egypt)
• High Command of English, communication and
presentation skills. Language:
• Quick Learner, Team worker and flexible.
• Initiative, Self-motivated and control my temper under Arabic: Native Speaker
pressure.
English: Fluent