CASE STUDIES: JAZZ AVIATION • COOPESA

SEPTEMBER-OCTOBER 2019 • V8.4

Digital lease returns

Jazz Aviation gains value from a new transaction tool

Coopesa benefits Making the most

from a new system of a system
Better MRO management lifts effective to efficient How I see IT
NEWS AND TECHNOLOGY UPDATES • VENDOR JOB CARD • HOW I SEE IT • MRO SOFTWARE DIRECTORY
enterprise MRO software solution designed for
every aspect of aircraft maintenance management

www.emro.aero | sales@trax.aero
 AIRCRAFT IT MRO: WELCOME

COMMENT

Aircraft IT MRO: new capabilities support new ways of

working and take business performance to new levels

AIRCRAFT IT MRO
Publisher/Editor
Ed Haskey
E-mail: ed.haskey@aircraftit.com
Telephone: +44 1273 454 235
Website: www.aircraftIT.com
Chief Operating Officer
Scott Leslie
E-mail: scott.leslie@aircraftit.com
Copy Editor/Contributor
John Hancock
E-mail: john@aircraftit.com
Magazine Production
Dean Cook
E-mail: deancook@magazineproduction.com
AircraftIT MRO is published bi-monthly and is an
affiliate of Aircraft Commerce and part of the
AviationNextGen Ltd group. The entire contents
within this publication © Copyright 2019
AviationNextGen Ltd an independent publication
and not affiliated with any of the IT vendors or
suppliers. Content may not be reproduced without
the strict written agreement of the publisher.
The views and opinions expressed in this
publication are the views of the authors and do not
necessarily reflect the views or policies of their
companies or of the publisher. The publisher does
not guarantee the source, originality, accuracy,
completeness or reliability of any statement,
information, data, finding, interpretation, advice,
opinion, or view presented.
I
t will come as no surprise to readers that this issue
of Aircraft IT MRO has a strong focus on the move
to digital solutions. In our daily lives as well as at
work, digitalization is bringing about huge
changes in the way things are done. It isn’t just that
digitalized processes make what we’ve always done
work better, although they do: it’s that digitalization
has coincided with the arrival of big data and makes
possible the processing of that data on a scale and
to a degree of detail that simply wasn’t possible
even a few years ago. If you like, it’s a perfect storm
but for good rather than destructive ends. It makes
possible things that might have seemed mere pipe
dreams only a few years ago. Things like predictive
maintenance and aircraft health monitoring, and, as
our case study from Jazz Aviation suggests, a huge
improvement in the quality and clarity of lease return
processes.
Given their cost, aircraft are more likely to be
leased in order not to tie up too much of an airline’s
capital and intellectual resources in the
responsibilities of ownership. But leasing itself also
comes with responsibilities: the need to ensure
regulatory compliance, to ensure that the aircraft is
operated and maintained in accordance with the
lease conditions and, ultimately, that the operator
can demonstrate all of that to the lessor when the
aircraft is returned for re-leasing to the new
operator. In the past that meant trawling through,
ordering and presenting a tonne (no exaggeration)
of paper but, with digitalization, it can be achieved
throughout the time that the aircraft is with the
operator and, crucially, with the click of a button
when the aircraft is returned.
We also have a great and informative case study
from stand-alone MRO Coopesa who, having
reached the point of maximum effectiveness in the
business – all aircraft returned complete and on
time – had to consider how to further improve. The
solution was a new digital MRO solution that has
enabled this successful business to move from
effective to efficient, adding a new dimension of
quality to an already sound performance. The
article explains how this was achieved and what
have been the benefits gained.
Our Vendor Job Card throws light on how TRAX
has succeeded as an innovative and successful part
of the aviation IT landscape, and Allan Bachan’s
Column ‘How I see IT’ explains that, no matter how
good a solution might be, if users don’t implement
its capabilities then they’ll never realize its benefits
in full.
As always, we also have our regular round-up of
news and technology developments with regular
features such as ‘MRO Software Directory’.
Altogether Aircraft IT MRO puts the latest
development in IT in front of the people who know
how to use them.
Ed Haskey

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 3

 AIRCRAFT IT MRO: V8.3
CONTENTS
06 Latest News and Technology updates
Latest News and Technology updates
Keeping up with what is happening in a complex and
evolving business world is a challenge. At Aircraft IT MRO
or here in the Aircraft IT MRO e-journal the latest
developments are sorted and ready to read.
28 CASE STUDY: Coopesa goes from
effective to efficient
Walter Ching, Director Operations / COO, Coopesa R.L.
The drivers behind Coopesa’s decision to implement new
MRO Management software plus the roadmap to deploy it,
including hurdles, challenges and opportunities, as well as
the improvements in operating efficiency realized post
implementation.
34 VENDOR JOB CARD: TRAX
Jose Almeida offers us an insight into the customer
focused ethos and forward thinking that is at the heart of
TRAX’s enduring success
In the latest of our Q&A pieces, Jose Almeida, President and
CEO, TRAX, completes his ‘Job Card’ for Aircraft IT.
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 5
36 CASE STUDY: Better technology
supports better lease returns at Jazz
Aviation
John Hensel, Manager Business Services Portfolio, Jazz
Aviation
Jazz Aviation outlines its new digital aircraft lease
transaction tool and shows how the tool improves
processes, assists Jazz to deliver the aircraft on-time,
reduce costs and the time spent preparing key aircraft data.
44 COLUMN: How I see IT
Improving systems adoption
There are some excellent MRO/M&E IT systems available
but, in practice, they’ll only be as good as the extent to
which users leverage their capabilities and the new ways of
working that they can support.
46 MRO Software directory
A detailed look at the world’s leading MRO IT systems.

Aircraft IT launches new website with greater
functionality and ease of use
Everything changes: a theme often at the heart of
articles in Aircraft IT; sharing the changes that
businesses in commercial aviation have embraced in
recent years as IT capabilities and accessibility have
grown and improved. Now, we’ve taken the
opportunity to leverage the possibilities that have
emerged since Aircraft IT was launched nearly eight
years ago and, on Monday 5th August, were proud
to launch the new Aircraft IT website, which is now
live online. It takes account of all the experience we
have gained, to ensure that the new site delivers an
improved user experience to aircraftit.com for
vendors and members. The greater capabilities,
accessibility and navigability will ensure users can
reach the information they need faster and with a
much simpler process.
One thing that hasn’t changed is the website
INTERACTIVE Click here for full product details
www.cloudcards.ie
cloudcards ad 220mm wide x 68mm high.indd 1
NEWS & TECHNOLOGY
URL, www.aircraftit.com, but it is more user-friendly,
plus it’s now mobile and tablet responsive to match
the changing ways in which users access the site.
Another thing hasn’t changed: Aircraft IT, whether
Operations or MRO, is still the digital platform for
Aircraft IT suppliers, buyers and users. The site still
offers users the chance to review the leading M&E /
MRO and Flight Operations software solutions,
discover the latest products available, learn how they
have worked in practice through Aircraft IT
eJournals, and see them demonstrated in the regular
Aircraft ITwebinars and the ever growing library of
past webinars.
Scott Leslie, Chief Operating Officer at Aircraft IT
commented at the launch, “We are delighted to
launch our new and improved website which will
allow aircraftit.com users to get where they want to
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 6
on the site quicker and more effectively. We’ve
improved the user process for everybody — vendors
and members alike. Please have a look for yourself at
aircraftit.com and should you have feedback drop an
email to scott.leslie@aircraftit.com” Aircraft IT 2.0
remains your one-stop resource for everything IT in
M&E / MRO and Flight Operations, but with added
power.Also,
Aircraft IT 2.0 will still be your one-stop resource
for everything Aircraft IT in M&E / MRO and Flight
Operations; but with added power.
Contact us at:
sales@cloudcards.ie
+353 12548026
Fly forward with us.
10/07/2019 08:22
 NEWS & TECHNOLOGY

Commsoft’s OASES helps Air Belgium renews with Rusada

Africa World Airlines win In mid-September 2019, Air Belgium signed a multi-year contract extension for

prestigious award at
Rusada’s MRO and Flight Operations software, ENVISION.
Air Belgium operates a mixture of scheduled and ACMI services using a fleet

Embraer Operators Conference
Commsoft, developer of leading MRO IT system, OASES, were delighted when, in
mid-July 2019, Africa World Airlines (AWA) won a benchmark award dubbed
‘the honorific title of Reliability Data Quality’ at the Embraer Operators
Conference 2019.
In the words of Patrick Akowuah Jr. from AWA’s Engineering Management
Centre: “AWA was one of two airlines that won the highest award among all
EMB145 operators in the world in terms of the high quality standard on the fleet
reliability data provided to Embraer on a monthly basis, following the most
rigorous criteria in terms of quantity, quality and timing of information provided.
This was only possible because of OASES. Our technical data collection and
management has been revolutionized since we joined the OASES community.”
Nick Godwin, Managing Director of Commsoft, replied: “I have no doubt that
your hard work and the outstanding professionalism of AWA’s staff. have been
key to this achievement.”
of Airbus A340’s. Its scheduled flights serve the Caribbean islands of
Guadeloupe and Martinique, while its ACMI customers include British Airways,
Air France and LOT Polish Airlines.
Air Belgium initially signed up for ENVISION in September 2016, shortly after
the airline’s launch in summer 2016, and after a successful initial term has elected
to renew its agreement with Rusada for a further three years. The carrier uses
ENVISION’s Fleet Management module for the continuing airworthiness
management of its aircraft.
Thierry Naert, Technical & Maintenance Director at Air Belgium said:
“ENVISION’s extensive functionality and ease of use made the decision to renew
an easy one. I look forward to continuing our relationship with the Rusada team
in the years to come.”
Julian Stourton, CEO at Rusada said: “It is a great testament to our software
and support that operators like Air Belgium are eager to renew their agreements.
We look forward to continuing our partnership and are proud to support their
ambitious plans for growth.
INTERACTIVE Click here for full product details

AMOS. Air Arabia takes off with

“ At Air Arabia we always look
for innovative solutions to AMOS, the world-class M&E

AGAIN.
bring further efficiency to our
operations. Selecting AMOS as
our new MRO software across the
group reflects the importance
we place in adopting latest
technologies to support our fleet
growth requirements,“
Group Chief Executive Officer of Air
Arabia.
software solution.
Air Arabia has chosen AMOS
to address the demands of a
dynamic, fast-changing industry.
The system will not only support
the Middle Eastern carrier‘s
fleet growth but also the digital
transformation process towards
paperless operation.

SWISS-AS.COM

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 7


Artificial Intelligence (AI): Paving the way
for more efficiency in digital aviation
Lufthansa Systems is engaged in
AI initiatives and projects on flight
scheduling, turnaround and
passenger apps
Air traffic is growing at an average annual rate of
five percent. In 2035 around 40,000 aircraft will
share the airspace – twice as many as today. Already
today there are sometimes bottlenecks, in the air as
well as on the ground. This can lead to delays or
even flight cancellations, resulting in frustrated
passengers and high costs for the airlines. To meet
these challenges, the industry is looking for solutions
based on artificial intelligence (AI). As one of the
world’s leading airline IT specialists, Lufthansa
Systems is involved in various projects in this field. In
mid-June 2019, Mubashir A. Tariq, Head of
INTERACTIVE Click here for full product details
NEWS & TECHNOLOGY
Innovation and Portfolio Management at Lufthansa
Systems explained:“Artificial intelligence is almost
ubiquitous today, and its potential is huge. This is
why we have been working on this topic for years. AI
solutions are based on the extensive data that is
already available from the many different solutions
used by Lufthansa Systems’ broad international
customer base. The aim is to make even more
effective use of the limited resources available solutions, and they also have a deep understanding
without compromising the stability of the systems”. of airline processes. In all of their AI projects,
The trick is to use this data in a smart and Lufthansa Systems and zeroG involve their
practical way. Lufthansa Systems founded a customers in the development process early on in
subsidiary in 2015 to handle this. zeroG employs order to adapt the solutions to specific conditions
around 50 data scientists and data engineers. They and work with the widest possible range of real data.
are highly sought-after experts in the field of Deep Turnaround is about avoiding delays in
intelligent data use and the development of AI ground operations, specifically the turnaround
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 8

process. Using video recording, an
algorithm analyzes the turnaround
process (passengers disembarking,
cleaning starts, catering on site, fuel
trucks missing...) and keeps everyone
updated on the current status in real
time. If necessary, the parties involved
can take measures to speed up the
process or counter bottlenecks to
ensure a punctual turnaround.
The aiOCC project is investigating
how to simplify the work of ops
controllers. In collaboration with zeroG,
an AI solution is being developed
which analyzes historical data and uses
the findings to suggest ways of
optimally adjusting current flight
operations in the event of irregularities.
Machine learning is also used here,
meaning that the system continually
learns and gets smarter the longer it
runs. aiOCC is now in an early research
phase with selected customers of
NetLine/Ops ++.
Intelligent network planning is the
focus of a research project carried out
with Lufthansa Group Hub Airlines and
In mid-June 2019, cloudcards team was supporting their
customer ACG on the re-delivery of the B737-800 from
Nordstar running on CARDS® in Moscow
NEWS & TECHNOLOGY
zeroG. AI will be used to analyze the INTERACTIVE Click here for full product details
behavior of revenue management
systems in order to make forecasts for
optimal network planning.
Lufthansa Systems has developed a AIRCRAFT FLEET VIEW
mobile SDK for integration in
passenger apps which calculates
waiting times at airports using an Aircraft Fleet View App:
AI-based prediction model. This makes
it easier for passengers to plan how ■ developed for airlines
much time they need to reach the ■ always up-to-date view on your
gate. The inTime SDK can be easily fleet‘s status
integrated into any existing passenger
■ easy-to-grasp view on
app.
events like current delays,
“The various concepts are being
cancellations and AOGs
developed and tested together with
airlines,” Tariq said. “From our ■ specific views for
perspective, AI will fundamentally flight operations
change the way software solutions are and maintenance
developed. Instead of programming ■ customizable
fixed or parameterized business for airlines
processes, the algorithms of the future and users
will be derived from data. AI-based
technologies are paving the way for
the digital future.”
Read the full story on Aircraft IT
Website
marketing@crossconsense.de
CrossConsense.com
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 9
 NEWS & TECHNOLOGY

INTERACTIVE Click here for full product details

Regional Jet Center signs
long-term deal with FLYdocs to
digitise maintenance records
FLYdocs, a leader in digital aviation
records and data management, signed
a 10-year contract in mid-June 2019
with Regional Jet Center for the
ongoing management of their aircraft
maintenance records across a fleet of
49 aircraft.
Regional Jet Center, part of the
KLM Group, is the leading MRO for line
maintenance on the Embraer 170 and
190 series, and this partnership serves
as an important step in strengthening
the MRO’s commitment to digital Director at Regional Jet Center said:

CAPITALIZE ON
innovation. Using the cloud-based “Regional Jet Center’s mission is to be
FLYdocs® platform, Regional Jet the leading regional aircraft
Center will have access to a centralised maintenance company, striving for

DIGITAL TWINS
digital replica of all aircraft technical
records – right back to birth.
André Fischer, CEO at FLYdocs
said: “The aviation industry is shifting
dramatically towards a much more
dynamic and technology-driven
approach to aircraft record
maintenance. We are delighted to be
awarded this important contract with
Power MRO service excellence. Regional Jet Center, and we are
Find out how with IFS. certain this partnership will yield
significant financial and operational
DOWNLOAD THE WHITEPAPER value for both parties. The FLYdocs®
platform’s enhanced integration with
AMOS puts MROs such as Regional
Jet Center in a really strong position to
demonstrate compliance on demand.
We look forward to a long and positive
partnership.”
Michiel van der Eijk, Managing
continuous digital innovation. After an
in-depth market review, we selected
FLYdocs as our supplier of choice
because of their innovation and
advanced technology supported by an
agile approach which is very much
focused on the user. This partnership
offers a unique combination where the
ground-breaking expertise and
knowledge of both worlds align
together to create a future proof
collaboration with the capability to
even manage a large-scale fleet.
Additionally, the built-in AMOS flick
switch offered by FLYdocs made our
selection process even easier. The
access to real-time digital lifecycle
compliance information will be integral
for us to demonstrate real cost savings
whilst also protecting our asset value.”

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 10

 NEWS & TECHNOLOGY

Nayak and EXSYN sign long term INTERACTIVE Click here for full product details

cooperation agreement to adopt A single solution for

digital solutions for aircraft line
maintenance OEM & Company Manuals
European based line maintenance
provider, Nayak Aircraft Service, and
EXSYN announced in mid-June 2019
that they have entered into a long-
term cooperation agreement to adopt
various digital solutions for aircraft line
maintenance. Next to multiple support daily operational processes
different focus areas currently being within Nayak Netherlands. Other key
further explored, this renewed focus area’s being looked at include
cooperation will start with the data analytics & prediction,
implementation of EXSYN’s Robotic integrations with airline systems and DESIGNED FOR AIRBUS, ATR & BOEING CLOUD & MULTI
Process Automation (RPA) Bots to utilization of EXSYN’s IoT network. M&E XML/SGML COMPLIANT + PDF PLATFORM

AMC AVIATION and ICARE

AMS®Aircraft Management
Airbus, ATR & Boeing SGML/XML ready Troubleshooting
DITA XML for in-house manuals Interoperability with MRO solutions

System sign new agreement

MS Word like in-browser editing Mobile Content Management
Change tracking Incremental data delivery for faster downloads

with Jasmin Airways

Automated OEM revisions reconciliation Web & Mobile (online/offline) viewers
Change requests workflow MS Word-like manuals digitization services
Filtering per applicability & per custom tags Premium 24/7/365 support
AMC AVIATION and iCare
AMS®Aircraft Management System
were proud to announce in late June
2019 that they have signed a new
agreement with Jasmin Airways to
implement iCare AMS®Aircraft
Management System Maintenance Contact us for a demo
Pack to manage the airline and
enhance its performance on all levels. training group in Tunisia ‘Airline Flight contact@orlandotechpubs.com
Jasmin Airways is a new Tunisian Academy’ and ‘ESAT University’. +33 534 362 971
private Airline Company based in Jasmin Airways operates its own www.orlandotechpubs.com
Enfidha Airoport. This new start up charter Airline which is characterized
belongs to the first aeronautical by a high quality service and comfort.

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 11

 NEWS & TECHNOLOGY

A business update from AVTECH

In late June 2019, AVTECH Sweden AB published a
business update. The initial two quarters of 2019
have involved intensified marketing and
development activities. AVTECH has visited several
trade shows, airlines and conventions but has also
had an active period of more conventional
marketing activities. The last 18 months has involved
similar type of activities and the business was glad
to announce that there is an increasing market
interest in AVTECH’s technology.
Several airlines are currently reviewing business
offers sent from AVTECH and decisions from these
airlines are expected during 2019. AVTECH has
increased its capacity on the marketing side by
engaging Björn Ostertag, former Head of Fuel
Efficiency at Lufthansa Cargo. Björn is a welcome
strength and fits very well with the AVTECH team.
AVTECH has so far focused on the European market,
but with this increase in resources the North
American market will also be closely reviewed. A
strong focus has been put on the development of
additional cruise and climb optimization services to
expand AVTECHs in-flight optimization offering. In
Q3 and Q4 these new services are being rolled out
and tested primarily in Norwegians operation.
The first of a series of proFLIGHT campaigns was
launched during Q2. The first campaign focused on
attracting European airline pilots to sign up for a free
proFLIGHT PREMIUM trial.
Technical development
During the first two quarters AVTECH has been
focused on the development of two new service
additions, a cruise profile optimizer and a climb
profile optimizer. The cruise module will provide
pilots with the most optimum vertical flight path in
real time based on the current route, weather,
aircraft weight and priority between fuel and time.
The climb module will provide the pilots with a climb
speed recommendation before take-off in order to
optimize the climb profile. This calculation is based
on real-time information about climb route, aircraft
weight and priority between fuel and time.
These new services should be able to increase the
fuel efficiency of the flight beyond the current
capabilities of the installed flight computer on-board
the aircraft. The expected outcome is a fuel saving
potential of 1% of cruise fuel and 3% of climb fuel.
For an average Boeing 737 flight this could roughly
equate to a 75 kg + 48 kg fuel saving potential.
The cruise and climb optimizer modules will be
deployed and tested primarily within Norwegians
B737 operation during Q3 and Q4 this year.
Read the full story on Aircraft IT Website

INTERACTIVE Click here for full product details

MOBILE FORMS
WHEREVER WORK IS BEING DONE

CORENA Insight Mobile helps flight operations and maintenance staff

replace PDF, Word, and paper-based forms with off-line for uses cases
that include:
 Training Assessments (AQP)
 Flight Crew Issue Logging and Submission
 Checklists and Acknowledgements
 Publication Change Requests (PCRs)
 Virtually Any Business Process that Requires a Form

Get real-time data for quicker decision making and more agile, Find out more!
compliant operation! flatironssolutions.com/corena-insight-mobile

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 12

 NEWS & TECHNOLOGY

Sahel Aviation Services live with Aerotechnic Industries S.A.

Avilytics Reliability Suite successfully went live with
Sahel Aviation Services (SAS) is a ICARE AMS® Aircraft
committed air service provider for the
Oil and Gas producing industry, the Management System
United Nations Humanitarian Air Service
and Defense Sector. Recently SAS went Towards the end of June
live with EXSYN’s Avilytics Reliability 2019, Industries S.A.
suite. By using the Avilytics reliability successfully went live with
suite, Sahel Aviation aims to increase its fleet reliability and more effectively perform their air iCare AMS® Aircraft
service. After a thorough market assessment and comparing multiple different aircraft Management System after
reliability management solutions, Sahel concluded that EXSYN and its Avilytics solution offer a six months Digital transformation period that included Software
the most exhaustive functions and capabilities. evolutions, change management, teams training, and data transfer
As part of the June 2019 activation of the reliability suite EXSYN conducted a data health from previous ERPs.
check, established a detailed data mapping matrix and, together with SAS key-users, Aerotechnic Industries S.A. the biggest hashtag#MRO in
established automated routines to upload data into Avilytics. By establishing these routines, Morocco, is a joint venture between Air France-KLM and La Royale
Avilytics can now easily be deployed when no integrated MRO software system is available at Air Maroc and will benefit from iCare AMS unified solution to
the operator. Prior to the go live of the new reliability management software, detailed review manage its maintenance, logistics, financing and Quality/SMS
and training sessions were performed with the user group at Sahel Aviation Services. system.
INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 13

 NEWS & TECHNOLOGY

Erickson Incorporated selects Ramco for ERP Transformation Project

Erickson Incorporated, announced at the beginning of July 2019m that it has
selected Ramco Systems to implement its Aviation M&E MRO Solution V5.8.
Erickson’s advanced enterprise solutions integration will link all Maintenance,
Supply Chain Management, Safety & Quality, Flight Operations, MRO Sales, and
Manufacturing functions into a single system. Modules will include EFB
(electronic flight bag), Mobility, Optimization Solution, Hubs, Dashboards and
Chatbot.
Erickson, a key American aerospace manufacturer and global aviation service
provider, will utilize V5.8 to connect over 700+ users across three business units
– Commercial Aviation Services, Defense and National Security as well as
Manufacturing and MRO (Maintenance, Repair & Overhaul) on a global basis.
Offline mobile capability will enable Erickson users to carry out operations in an automated technology environment, enabling real time visibility and
remote locations without internet connectivity. The system will also provide management of the many complex facets of our company.”
scalability as well as the flexibility to manage multiple organization units and “Partnership with Erickson signals trust from yet another leader in the aviation
provide visibility across business operations. community,” said Virender Aggarwal, CEO, Ramco Systems. “Ramco’s Aviation
“Ramco’s deep domain expertise and integrated suite of aerial operations, Suite strives to always offer innovative solutions to our clients. Our ability to
manufacturing, and MRO systems are a great match for our needs at address the complete breadth of Heli, MRO & Defense software needs with ERP
Erickson,”said Doug Kitani, CEO, Erickson Incorporated. “Ramco will provide us Finance and HR on a single platform has been a key differentiator. We are

INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 14


looking forward to working with Erickson as they
embrace digital technologies to address business
challenges and increase process efficiencies.”
Ramco Aviation Software is trusted by 22,000+
users to manage 4,000+ aircraft globally. Accessible
on cloud and mobile, Ramco Aviation Software
continues to innovate with ‘Anywhere Apps’,
significantly reducing transaction time both during
aircraft-on-ground (AOG) conditions and critical
aircraft turnarounds. Ramco is changing the
paradigm of enterprise software with Artificial
Intelligence and Machine Learning based solutions,
powered by cool new features such as voice-based
transactions on Google Assistant or Alexa, chatbots,
mail bots, HUBs and cognitive solutions. With 75+
Aviation leaders onboard, Ramco is the solution of
choice for several large airlines and top heli-
operators, and multiple MROs around the world.
Rusada HP Horizontal 220x68_Rusada HP Horiz 220x68
NEWS & TECHNOLOGY
Regourd Aviation group selects iCARE
AMS® Aircraft Management System by
AMC AVIATION, to replace its old systems
Founded in 1976, REGOURD AVIATION has asserted
itself as an important actor of the aviation sector in
Africa by combining security, punctuality and
requirement fulfillment. The company firstly
developed an activity in the purchase and sale of
aircraft, before opening several subsidiaries:
EQUAFLIGHT and EQUAJET in the Republic of
Congo, EQUA2R in Democratic Republic of the decided, in late June 2019, to partner with AMC
Congo, EQUA2C in Cameroon, AERO 4M in Slovenia Aviation and selected iCare AMS to manage its
and AIRMAIN in France. maintenance and aviation logistics, iCare AMS will
With more than 35 years of experience in this help REGOURD Aviation in enforcing precise
sector and a desire to improve continuously the imperatives: respect of European aeronautical
service quality and requirements in the most standards and respect of the constructors’
performing way, the group REGOURD AVIATION guidelines.
01/04/2019 17:24 Page 1
INTERACTIVE Click here for full product details
Giving you the information to succeed
Industry leading MRO & Flight Operations l Web-based
software, enabling intelligent decision-making l Device agnostic
for aircraft operators and MRO’s. l Intuitive & user friendly
Book a demo
WWW.RUSADA.COM
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 15
 NEWS & TECHNOLOGY

IFS reports 48% increase in licence revenue and

85% adjusted EBITDA growth in first half of 2019
IFS, announced in mid-July 2019, its financial results
for the second quarter and first half of 2019, ended
June 30, 2019.
“When I look back at Q2 2018, which was my first
full quarter with IFS, I am proud of the results we
achieved. Reflecting on Q2 of this year, I’m simply
blown away by what we accomplished together as
we focused on delivering sensible solutions to our
customers,” commented IFS Chief Executive Officer,
Darren Roos. He continued: “Now that we see what
this IFS is truly capable of, expectations for the
second half of the year remain high and I am pleased
to have increased our guidance for the remainder of
the year to deliver 2019 revenues of $711 million, or
6.35 billion SEK, an increase that represents a 21%
increase year-on-year.”
IFS Chief Financial Officer, Constance Minc
added, “We are not only hitting but exceeding our
targets in all of our focused geographies, and key
market segments. For example, Field Service
Management (FSM) licence revenue has increased
by 119% in H1 year-on-year, which far outpaces
industry standard growth. As our product revenue
continues to soar, IFS is asserting itself as a trusted,
fast-moving and profitable challenger of the status
quo in a market with staid competition. On top of
that, the growth in adjusted EBITDA increased by
69% in Q1 versus Q1 2018 and grew by an even more
impressive 97% in Q2 versus Q2 2018. This
demonstrates that our growth is not at the expense
of profitability and we are continuing to architect a
sustainable, strong business.”
IFS has also been recognised by industry analysts.
Accolades include being named a Leader once again
in the 2019 Gartner Magic Quadrant for Field Service
Management, as well as a Leader in the 2019 IDC
MarketScape for SaaS and Cloud-Enabled EAM
Providers. MarketScape for SaaS and Cloud-Enabled
EAM Providers. Such validation from third-parties
confirms IFS’s market position and forward
momentum into the second half of 2019 and beyond.
Read the full story on Aircraft IT Website

INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 16


cloudcards’ latest system update will drive further
efficiency and profitability opportunities for
aviation-leasing customers worldwide
cloudcards, the Limerick based aviation technology
company was excited in early July 2019 to roll out a
new feature to its AMS (Asset Management
Software) product which will aim to reduce risk and
improve efficiency for its aviation leasing customers
worldwide. Designed and developed by fellow
Limerick firm ActionPoint, this new feature is
focused on Maintenance Reserves claims which act
as an insurance policy for aircraft lessors who need
to include a reserve fund to protect against
maintenance, repairs and other costs while an
aircraft is being leased.
The Maintenance Reserve claims function is
described by cloudcards CTO Barry Fitzgerald as “a
NEWS & TECHNOLOGY
huge time-saving for our aircraft leasing customers
who can now manage the full maintenance reserve
function through our application from Engineering
to Risk all the way through to Finance. Furthermore,
this new system update has been delivered on-time
and in-budget by the ActionPoint team.”
ActionPoint CTO John Savage said, “We have In 2017, ActionPoint assisted cloudcards with the
been delighted to support cloudcards during every launch of AMS which helped the then fledgling
step of their journey. Brian and Barry came to us startup to attract 1.5 million euros of private
with an ambitious vision in 2015 on what they investment enabling the company to begin
wanted to achieve and watching each new feature expansion into China and South Korea. The AMS
enter production and to see the market respond system has enabled cloudcards to take on the global
positively is very rewarding for the greater team here Aircraft leasing industry which is expected to grow
at ActionPoint.” to $USD 62.2 billion by 2023.
INTERACTIVE Click here for full product details
“The system is one of the biggest advances
in Line Maintenance, Engineering and Operations
that I have ever encountered.”
Andy Pyett, Line Maintenance Control
British Airways CityFlyer
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 17

Seabury Solutions signs new African Airline for Alkym Solution
Seabury Solutions, a leader in the
development of Information
Technology solutions for the aviation
industry, announced in mid-July 2019
the addition of a new airline customer
in Africa, Precision Air, for its market-
leading solution to enhance the
maintenance management of the
carrier’s expanding fleet.
The Tanzania-based airline,
operating scheduled flights out of its
main hub in Dar es Salaam, is the latest
customer to join the ever-growing
base of the company’s airline
customers based on the African
continent. Opting to deploy Seabury
Solutions’ comprehensive
maintenance solution, the carrier
INTERACTIVE Click here for full product details
NEWS & TECHNOLOGY
deemed Alkym as best suited to meet
the requirements for managing the
maintenance of its fleet.
“The quick implementation time
along with the ability to customize
Alkym as required by Precision Air
were pivotal in the decision-making
process, which led the African airline
to select our solution,” said Seabury
Solutions VP Sales & Marketing Carlos
Bianchi As we continue to grow in
Africa, we are delighted to welcome
Precision Air as the latest customer,
despite having faced some stiff
competition from several other IT
vendors.”
Precision Air opted for 17 out of 18
of the modules contained within
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 18
Alkym, along with 20 concurrent
users. The project was set to
commence the second week of July,
beginning with a two-week workshop
to understand the entire requirements
of the airline and map out the process.
“Currently, we are expanding into
new markets, so we wanted to look for
a solution that would help streamline
our operational efficiencies, not
increase costs when adding new
aircraft, and could allow us to grow to
become the most modern MRO
provider in East Africa for regional
aircraft maintenance. This ultimately
led us to Seabury Solutions’ Alkym,”
commented Precision Air Maintenance
& Engineering Manager Pablo Alves.
“Seabury Solutions has proved that
they truly understand the African
market with their extensive list of
African customers.”
Bijoy Mechery, Seabury Solutions
Chief Executive Officer, concluded:
“Having a global network of offices
allows Seabury Solutions to respond
to our customers in real time.”
Read the full story on Aircraft IT
Website
 NEWS & TECHNOLOGY

Rusada unveils new Technical Publications module

In mid-July 2019, Rusada, the global aviation
software provider, announced the newest module for
its MRO & Flight Operations solution ENVISION.
Technical Publications can be used by aircraft
operators and MRO’s to integrate their library of
documents into ENVISION, thereby creating live,
digital versions of these essential resources.
A key feature of the module is the digitization of
OEM Manuals and Maintenance Programs, enabling
the creation of a digital library of maintenance task
cards. These task cards can be authored as users see
fit, including the option to add custom validated
fields and electronic sign-off. The information in
these task cards is live, so when OEM’s release
revisions of their documents, the relevant data can
be instantly updated, without the need to manually
re-create or edit existing task cards.
In addition to this, by linking Technical
CaseBank-277mmx85mm.pdf 1 3/29/17 6:40 PM
Publications to ENVISION’s Human Resources
module, organizations can ensure that only users
with the correct designations and approval stamps
can sign-off maintenance activities, keeping them in
compliance with aviation regulations.
Rusada predicts that this functionality could save
countless hours of time and allow organizations to
take the next step to a paperless MRO environment.
As ENVISION is a web-based solution, Technical
Publications can be used in the field on a tablet or
smartphone.
Julian Stourton, CEO at Rusada said: “Many
people in the industry have been asking us for this
functionality. They’ve had enough of trying to
manage these vital activities with paper documents,
static spreadsheets or low functionality software. I
am therefore thrilled to be rolling out Technical
Publications to the market. The functionality that
we’ve developed will save our customers huge
amounts of time and resource, while keeping them
compliant. This is a fully developed and live solution
that is ready to be implemented today.”

INTERACTIVE Click here for full product details

IMPROVE FLEET AVAILABILITY

C

CM
Reduce Recurring Defects and Unnecessary Maintenance Actions
The ChronicX® solution enables you to act on operational threats in near real time.
MY

It finds valid recurring defects automatically and finds them earlier, allowing your
CY

CMY
experts to focus on the most costly and critical repeats.
K

Visit www.CaseBank.com/demo
to request a demo and learn more about ChronicX.

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 19


Rolls-Royce selects IFS to unlock new data insights on aircraft engines
IFS, the global enterprise applications company,
announced in early August 2019 that Rolls-Royce
has chosen IFS Maintenix™ for exchanging engine
data with airlines operating Rolls-Royce Trent
engines, including the Trent 1000, Trent XWB and
Trent 7000. With a long list of world-leading airlines
operating with its engines, the IFS Maintenix solution
will help Rolls-Royce and its customers share data.
The IFS Maintenix Aviation Analytics capability
enables the automated provision of field data, which
ensures that Rolls-Royce receives timely and
accurate information. IFS Maintenix then acts as a
gateway to automatically push maintenance
programme changes from Rolls-Royce back to the
airline operator. As a result, life-limited engine part
maintenance deadlines can be updated based on
actual operating conditions and life consumed by
INTERACTIVE Click here for full product details
NEWS & TECHNOLOGY
each engine in use.
Rolls-Royce helps transport thousands of air
passengers and tons of cargo across the world on a
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 20
daily basis, and maximising the safety, efficiency and
insights gained on each trip is paramount. With the
support of IFS Maintenix and its Aviation Analytics
capability, Rolls-Royce is able to offer a systematic
method of exchanging and accurately updating
airline engine life data to optimise the interval
between engines being removed and sent for
overhaul. This will provide new streams of data for
Rolls-Royce to analyse the performance of fleets
with Trent engines and refine the aftermarket
offerings it can provide its customers, from service-
based contracts to analytics insights and more.
Richard Goodhead, Rolls-Royce, SVP Marketing
— Civil Aerospace, said: “Ease of data sharing is a
key component in the Rolls-Royce IntelligentEngine
vision, which sees a future in which our aero engines
are increasingly connected, contextually aware, and
 B:142.5 mm
NEWS & TECHNOLOGY
T:136.5 mm
S:126.5 mm

INTERACTIVE Click here for full product details

LIFECYCLE SUPPORT
ANYTIME, ANYWHERE.

even comprehending. Working with “We are thrilled to work with Rolls-
IFS Maintenix to ensure we receive Royce to deliver next-generation
accurate and timely engine life data maintenance protocols, all based on

will help us as we make further
progress toward that objective by
helping us deliver greater levels of
reliability and efficiency to our
operators.”
Scott Helmer, President, Aerospace
& Defence Business Unit, IFS added:
S:171 mm
T:181 mm
up-to-date engine life data. This
strategically important deal offers
further proof that IFS Maintenix can
help aviation organisations maximise
the revenue potential of their assets
through standard, lean, and
predictable maintenance.”

SkyUp Chooses RAAS

AIS announced at the start of August 2019 that it has signed
growing Ukrainian B737NG operator SkyUp Airlines as a new
RAAS customer. BOEING SUPPORT AND SERVICES. A BETTER WAY TO FLY. Whatever airplanes are in your fleet, Boeing
SkyUp currently operates a fleet of eight B737NG aircraft and, in consideration of puts the industry’s most comprehensive portfolio of support and services at your fingertips. Whether the need is entry-into-service and

near-term fleet growth, has elected to implement RAAS as the centerpiece of real-time customer support, maintenance and engineering, parts and flight operations solutions, training, software and data analytics,
we tailor total lifecycle support to optimize the performance of your airplanes and operations. We’re here 24/7, for whatever you need.
maintenance, engineering, and material management operations. The That’s a better way to fly.

implementation plan is comprehensive and will include live data integrations with
the SkyUp finance system as well as the SkyUp flight operations control system. boeing.com/services
SkyUp also intends to employ various elements of the RAAS paperless suite
including paperless aircraft technical dispatch and the RAAS electronic
maintenance log apps in the cockpit.

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 21

 NEWS & TECHNOLOGY

INTERACTIVE Click here for full product details

TransNusa implements
Rusada’s ENVISION

At the end of July 2019, TransNusa, the Indonesian regional airline, became the
latest operator to go live with Rusada’s ENVISION. TransNusa, formed in 2005,
operates domestic services across Indonesia using a fleet of ATR’s and BAe 146’s.
It recently added its eighth ATR to the fleet (seven of which are ATR 72’s) and
will operate 10 of the aircraft by the end of the year.
TransNusa signed up for ENVISION in May and is now live with the system
after just two months. They become Rusada’s fourth new regional airline
customer this year, demonstrating ENVISION’s effectiveness with this type of
operation.
Capt. Timothy Eldredge, SVP Flight Operations at TransNusa said: “ENVISION
was chosen for its usability, flexibility and cost-effectiveness. As our fleet
continued to expand it became apparent that we would need a sophisticated
software solution in place to manage our operations and allow us to grow.”
Julian Stourton, CEO at Rusada said: “I am very pleased that TransNusa have
selected ENVISION as their technology of choice. I would like to praise Timothy
and his team, as well as our own implementation experts, for completing this
project in such a timely manner”.

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 22


Helicopter MRO provider
UTair Engineering selects AMOS
Swiss-AS was pleased to announce in
early September 2019 that the Russian
rotary wing MRO provider UTair
Engineering has chosen AMOS and
has already planned the first project
steps. UTair Engineering now becomes
the second member of the UTair
Group to choose AMOS, following the
airline UTair Aviation, who joined the
AMOS Community in 2012. Having an
AMOS reference customer within the
company group placed UTair
Engineering in a very favorable
position during the software selection
process. The UTair Engineering
evaluation team were able to witness
for themselves the quality and
suitability of AMOS and rely on UTair
Aviation’s first-hand experience of the
project implementation and daily
usage of AMOS post go-live.
Dedicated rotary-wing
features in AMOS
AMOS offers a wide scope of
dedicated functions for helicopters to
cater to their special needs and
requirements. Vibration monitoring is
used to identify the early stages of
helicopter component degradation,
connecting this to the dynamic
counter options within AMOS to
optimize maintenance control and
performance. AMOS offers a complete
suite of engineering requirements to
control the maintenance needs of the
helicopter industry. In addition, AMOS
can handle the management of
NEWS & TECHNOLOGY
INTERACTIVE Click here for full product details
extensive pooling contracts which are
tailored to the specific operational
environments of helicopters, such as
search & rescue as well as oil & gas
industries.
AMOS covers the wide range of
different helicopter OEM requirements
and is not limited to certain helicopter
brands or types. AMOS adaptability
supports the operator to manage
approval for modification installations
on any particular model. AMOS also
provides mission logic, which enables
individual system capability set up
aligned to the types of missions flown.
Fleet uniformity or customer
preference can be accurately tracked
in AMOS using the in-depth effectivity
rule logic. The main goal of AMOS is to
improve the overall operational safety
by encompassing as many of these
factors as possible and then produce a
streamlined, process driven structure,
for example, to manage weight and
balance issues resulting from
modifications or from kit installations.
“UTair has been using AMOS for
over 7 years in order to optimize
maintenance. We welcome the
opportunity for enhanced cooperation.
AMOS modules allow for automation
of production processes, reduce the
risk of poor planning, help to cut
maintenance costs and eventually
improve flight safety ,” commented
Rashid Faradzhaev, General Director of
UTair Engineering.
Read the full story on Aircraft IT
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 23
 NEWS & TECHNOLOGY
AIRLINE AND AEROSPACE MRO AND FLIGHT OPERATIONS
IT CONFERENCE: BANGKOK, 30-31 OCTOBER 2019
Intercontinental Bangkok Hotel, Bangkok
The World’s Leading Aviation IT Conference for MRO/M&E and Flight
Operations Solutions returns to Bangkok in 2019 bigger and better
The Airline & Aerospace MRO & Flight Operations IT Conference – APAC returns
to Bangkok for 2019 with over 45 of the world’s leading IT vendors exhibiting
their solutions. Delegates can listen to keynote presentations and case studies,
and take part in interactive workshop sessions.
It is the only event in the world providing airlines, aircraft operators, MROs
and OEMs with a one-stop shop to be able to review and demo the latest cutting
edge technology, designed to streamline and increase efficiency for aircraft
maintenance and flight operations, as well as dramatically reduce costs. From
the latest paperless and mobile solutions for the Flight Deck or Hangar to a
complex maintenance management system; it will all be there.
As well as refreshments being available throughout the event, breakfast and
lunch is included on both days with a cocktail reception taking place in the
evening of day one (30th October).
KEEP UP WITH
MRO IT DEVELOPMENTS
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 24
CONFERENCE OVERVIEW
The conference provides a number of superb opportunities:
• A two day agenda of presentations, case studies and interactive workshops
given by industry experts and the airline/MRO IT users themselves will review
and let delegates discuss the latest trends and innovations in this rapidly
developing sector of the industry. In addition, the popular EFB, Fuel Efficiency
and MRO/M&E Software and Hardware vendor showcases will be running.
Click here for full conference agenda.
• You can network with your peers among the 500+ delegates in attendance
from across the APAC region. Learn from their experiences, share
recommendations and exchange ideas. Also attend the Pre-Conference
Digital Transformation in Aviation Workshop, taking place on the 29th of
October from 14:00 - 17:30. Click here for full information.
• A large exhibition area allows airlines, aircraft operators, OEMs and MROs
opportunities to try out the major software and hardware IT systems from
over 45 world leading vendors. See over the page for a full list of vendors
SUBSCRIBE HERE FOR FREE…
IT TAKES A FEW MOMENTS
 NEWS & TECHNOLOGY

and hardware solutions in one place, over 2 days. Extended refreshment breaks
during the presentation programme allows lots of time to browse the exhibiton
area, and:
• Try out all the major MRO/M&E and Flight Operations Software and Hardware
solutions from the world’s leading vendors and see how they can benefit your
company;
• Try out all the latest upgrades and add-ons to compliment your current
systems;
• Discuss with the vendors best practice and how to overcome any problems
you may be having with your current systems.

MRO /M&E Software solutions available to demo include:

exhibiting their solutions and learn more about the software and hardware
you will see.
LIVE SOFTWARE DEMONSTRATIONS
One of the key benefits of this event is that it allows airlines, aircraft operators,
MROs and OEMs an excellent chance to review and demo all the major software
• Digital and Paperless Solutions for the Hangar and Line Maintenance;
• Fully Integrated End-to-End MRO/ M&E Solutions;
• Supply Chain Solutions Software;
• Digital Documentation Management Solutions/CMS;
• MRO Solutions Linked to Enterprise Wide Software (ERP etc.);
• Full scanning Services for Paperless Solutions;
• Engine Management Solutions;
• Paperless Manuals and Technical Documentation.
INTERACTIVE Click here for full product details

SPARE PART OPTIMIZATION

Reach for the top Cervino have state of the art software tools to
optimize your consumable and rotable stock.
Significant cost savings guarantueed

DIGITALIZATION
Cervino your consulting partner in Aviation
Cervino will assist you in your digital transformation
initiatives, offering a structured method to establish
new digital processes within all areas of aviation

TRAINING
Cervino HQ Cervino Oslo Cervino Göteborg
Cervino empower your staff with knowledge that will
Bergsgatan 13 Ruseløkkveien 3 Södra Larmgatan 20
enable them to challenge the process and endorse
112 23 Stockholm 0251 Oslo 411 16 Göteborg
info@cervino.se info@cervino.no info@cervino.se the culture of continuous improvement through
+ 46 (0)8 410 747 10 +47 (0)47 99 88 60 + 46 (0)31 57 58 80 classroom and digital based training

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 25

 NEWS & TECHNOLOGY

USA Jet live with AMOS

INTERACTIVE Click here for full product details

Swiss-AS was proud to announce in late August 2019 that USA Jet, an Active
On-Demand company, has recently gone live with AMOS and now uses the MRO
software to support all maintenance processes.
AMOS’s complete functional depth and scope was one of the prominent
reasons USA Jet chose to partner with AMOS. This functional supremacy of
AMOS stems from an ongoing investment from Swiss-AS to further develop the
software (50% of staff is employed in product development), and their close
cooperation with the AMOS community.
“It is a great pleasure to see AMOS live in production at another USA airline,
further increasing our footprint in this highly competitive and important market.
Congratulations on the successful project to USA Jet,” stated Ronald
Schaeuffele, CEO of Swiss-AS.

Smooth go-live
The implementation project to switch from their legacy system to AMOS has led
to a beneficial and smooth transition for the entire USA Jet Technical staff as
they are all now using the new platform. Swiss-AS project leaders always assist
with AMOS go-lives and provide extra staff onsite for the customer. Additionally,
the employees in the Swiss headquarters are on stand-by, ready to support and
react promptly to any requests. The Swiss Aviation Software implementation
project approach ensured the best setup and configuration of the software and
guaranteed the new users achieved the very best knowledge transfer.
By exploiting the potential of a fully integrated and functionally rich system,
USA Jet expects to increase its efficiency and the quality of its in-house planning
processes and at the same time, will decrease maintenance costs. The project
was supported by a strong IT department performing the data transfer in-house.
As in every software implementation project, the data transfer is one of the key
success factors for a timely launch.
Just like many new AMOS customers, USA Jet has opted for the open-source
database PostgreSQL, allowing cost-conscious companies to waive licence fees
while still being able to rely on a proven state-of-the-art database.

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 26

 MISSED AN ISSUE OF MRO?
CLICK ON THE COVER TO FLY BACK IN TIME NOW…
WHITE PAPERS: UBISENSE • EMPOWERMX • IFS • CASE STUDY: CHINA SOUTHERN AIRLINES GENERAL AVIATION (CSAGA) LTD WHITE PAPERS: EXSYN • IFS • IBM • CASE STUDY: SMARTWINGS WHITE PAPERS: ICF • APSYS • IBM • CASE STUDY: FIRST AIR

MARCH-APRIL 2019 • V8.1 MAY-JUNE 2019 • V8.2 JULY-AUGUST 2019 • V8.3

Smartwings controls A better view of eMobility and paperless In the eye of

A next generation MRO system at CSAGA parts better what is happening solutions at First Air the digital storm
An App to manage supply chain and stock Digital twins help keep track of asset The experience of implementing a new solution We’ve come a long way but there’s still many
Implementing new MRO software in a helicopter operator condition and progress in processes and the benefits that followed challenges to face beyond the digital eye-wall

MRO 4.0: the next big Getting sign-off Predictive maintenance A smarter supply chain Where are we today? A smarter supply chain
step for processes on the e-signature How the technology can help Changes in MRO make working The current state of play for new technologies, PART 2: Changes in MRO make working
Using Digital Twins and Location A process to get the regulator’s approval address future challenges in MRO together more important digital and big data solutions together more important

NEWS • JOB CARDS: AEROSTRAT AND EXSYN AVIATION SOLUTIONS • MRO SOFTWARE DIRECTORY NEWS AND TECHNOLOGY UPDATES • MRO SOFTWARE DIRECTORY NEWS AND TECHNOLOGY UPDATES • HOW I SEE IT • MRO SOFTWARE DIRECTORY

AIRCRAFT IT MRO V8.1 AIRCRAFT IT MRO V8.2 AIRCRAFT IT MRO V8.3

MARCH-APRIL 2019 MAY-JUNE 2019 JULY-AUGUST 2019
CASE STUDIES CASE STUDIES CASE STUDY
CHINA SOUTHERN AIRLINES GENERAL AVIATION SMARTWINGS FIRST AIR
WHITE PAPERS WHITE PAPERS WHITE PAPERS
UBISENSE • EMPOWERMX • IFS EXSYN • IFS • IBM ICS • APSYS • IBM
 CASE STUDY: COOPESA

Coopesa goes from

effective to efficient
Walter Ching, Director Operations / COO, Coopesa R.L. discusses why
Coopesa chose new MRO software and how it was implemented

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 28

 CASE STUDY: COOPESA
I
want to share with readers our experience of a process that started two years
ago and I hope our story of the digital transformation at Coopesa will be useful
for readers embarking on a similar journey.
The company is located in Costa Rica, Central America, at Juan Santamaria
International Airport (SJO). The workforce includes 800 people with current
facilities that can accommodate up to seven narrow-body aircraft from the
Boeing 737 family, Airbus A320 family and Embraer 190s. Also, Coopesa holds
several civil aviation certificates as shown in figure 1, including FAA, EASA and
DGAC of Costa Rica.
Costa Rica – Miami : 1,288 miles / 2.35 hours
FIGURE 1
Having started in 1965, Coopesa has built up a wealth of experience and
reputation in the Aviation Industry. The company provides four competitive
advantages that benefit our customers:
1. Location: As the country is in the middle of the Americas, flight times to the
facilities (for instance, 2.5 hours from Miami) and time zone (-6UTC, Central
time) are very convenient for supporting airlines’ operations. Some executives
have to work outside of their regular workday hours to monitors HMVs (heavy
maintenance visits) underway in Asia, for instance.
2. Logistics and Free Zone: Coopesa operates in a duty free zone and, combined
with an exclusive freight forwarding service in Miami and many flights a day
operating into Costa Rica from different cities in the USA, the company’s
logistics are very strong and fast which is a tremendous support for an aircraft
heavy maintenance visit.
3. People: Costa Rica doesn’t have an army and hasn’t had one since 1948.
However, for more than 70 years the country has put that money into
education, so Costa Rica has one of the highest education levels in the region.
That means very good technicians and engineers are available from technical
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 29
“Costa Rica has one of the highest education levels in
the region. That means very good technicians and
engineers are available from technical schools and this
workforce feeds into places such as Coopesa’ s
hangars.”
schools and this workforce feeds into places such as Coopesa’ s hangars. Our
personnel turnover time average is 18 years.
4. Cost and performance: The region allow operations with lower costs
compared to North America and Asia, plus our TAT (turnaround time) and
reliability shows a level of consistency at 98% in the last three years.
STRATEGIC REASONS FOR THE SOFTWARE
IMPLEMENTATION
The strategic reasons that lay behind the decision to go ahead with the digital
transformation of the company, including the implementation of the Fleetcycle
MRO solution from EmpowerMX, have three pillars as shown in figure 2:
1. The relocation and expansion of the company: The main picture shows the
future new facilities under construction. Within two years we will be relocated
and this situation provides the perfect environment for re-launching the
company and re-thinking the design of the whole customer experience. It will
also be good for promoting big changes that impact the business, the
customers and our people. On the other hand, there is no doubt that business
finances require an efficiency boost as well, and the company plans to double
the current capacity.
2. The new industry´s digital ecosystem: Coopesa needs to be part of the
industry ecosystem digital transformation. For many years the aviation
maintenance industry was reluctant about adopting technological solutions,
we are now facing the complex dilemma of which solution best suits the
business strategy. Every day, airlines and MROs announce the implementation
of new technologies toward maximizing efficiency and going paperless.
Additionally, and very importantly, our young mechanics, the millennial ones,
are very comfortable working in a sophisticated environment and are happy
about envisioning a paperless world. All of this has combined to help
Coopesa move forward into paperless operations.
 CASE STUDY: COOPESA

2020
3. Costs reduction and performance improvements: It’s also important to reduce Phase II

The Path Of Our Journey

Electronic Signature
costs. Across our sector, Airlines and MROs are always considering ways to
reduce costs. Our KPIs (Key Performance Indicators) show that we have been
effective, but we are not still at the cost level we need to be. Having said that, 2019
Phase I:
the market and the customers require us to maximize efficiencies to remain Production Control

competitive and our stakeholders require us to increase profits.

Our Strategic Challenges

2018
Implementation,
Change Management
Relocation and Expansion Catch up with the industry´s Reducing costs and
of the company ecosystem digital transformation improving performance
2017
Strategic decision
Airlines
and Partner selection

Suppliers Competitors

FIGURE 3
The decision was taken in 2017 to execute the project: we’d already decided to
Millennial
technicians
Paperless
evolution
go paperless and had selected a partner. In 2018, the implementation started,
and we also began to manage the change. Implementing a new software while
phasing out our legacy systems simultaneously and managing the regular
Our challenges require maximizing efficiency to remain competitive and increasing profits - at the same time
workloads, has been very demanding and challenging. In 2019, the project
FIGURE 2 went to phase 1 which is Production control. That will be followed in 2020 by
phase 2 when we will be starting with the electronic signature and electronic
THE PATH OF THIS JOURNEY records part.
We are technicians and engineers whose basic satisfaction is to see aircraft
taking off from our facilities and operating safely and reliably; but, at the end, PROCUREMENT PROGRAM AND SELECTION CRITERIA
that only means we’re being effective. We needed to start thinking about also Having many MRO solutions in the market, the selection process was very critical
being efficient. as understanding all the individual benefits among too many options can
Our goals for implementing the FleetCycle MRO solution were: become a complex process. We went back to basics, established extensive
• Move away from being production-driven and to become a planning-driven benchmarks, talked with many colleagues, visited a lot of facilities and read a lot
organization; of magazine articles. We also arranged comprehensive site demos of different
• Empower staff with key data, measure their performance and improve systems and took into consideration all end users’ feedback. This new solution
accountability; was going to affect a lot of people and the way they work, so, their feedback
• Set the path for going paperless; was important. However, we were very clear on what we were looking for:
• Increase business efficiency. • We wanted a supplier with a proven track record of regulatory approval. In our
Coopesa believes that by empowering staff with key data and measuring region, Latin America, all regulators have yet to approve electronic signatures.
performance, that will lead to improved accountability, which is fundamental for • The airframe MRO business is based on managing man-hours; so the selected
changing behaviors that drives efficiency. software needed to be strong on controlling and managing man-hours.
Figure 3 shows the path of our journey. It illustrates the difficulty we faced • We needed a solution that was a specific fit for MRO business, not an airline
when starting this implementation. Even though all the benefits were recognized, retrofitted Maintenance & Engineering solution. The solution needed to
and it was understood that it would be worth the effort, the truth is that such an understand the heavy maintenance processes.
implementation uses a lot of resources and requires a lot of focus which, in turn, • The business partner approach from the vendor was a very important
requires a lot of leadership. consideration

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 30

 CASE STUDY: COOPESA
THE FUNDAMENTAL EFFICIENCY PROBLEMS
After analyzing the causes that were impacting our efficiency, the following key
points relating to the then current organization and processes needed to be
addressed:
• Organization
• Many silos with high levels of dependency among them;
• Inability to assess the status of the entire base with its multiple projects;
• Limited ability to make educated decisions;
• The lack of automation required intensive individual and team efforts to
manage the business.
• Processes
• Pervasive use of paper – still typical of the aviation industry;
• Reliance on multiple, disparate and isolated data silos to manage the
processes;
• Very limited capability to keep staff focused on execution in accordance
with the project plan;
• No standardization for planning, execution, production control processes;
• Mechanics, Supervisors and Inspectors were forced to constantly move
around the facility to get things done;
• Induced basic paperwork errors due to handwritten entries, legibility or
missing signatures.
Airlines. MRO. OEM. Defense.
www.empowermx.com
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 31
Even though we had all the problems outlined above, Coopesa have been
delivering aircraft on time, which meant we have been effective, but we were not
at the cost level the company need to be.
CHALLENGES THAT WERE FACED
Any implementation will have challenges, the most relevant were related to:
• Approvals from aviation regulatory agencies: There are more than thirteen
aviation regulatory agencies which Coopesa must deal with in the region.
Some have already approved electronic records and electronic signature.
Facing up to this reality, Coopesa had to take the initiative, and began
conversations with regulatory agencies and airlines; all to support the change
in the region.
• The transition between information systems: This was our first integration
with any external systems. Adapting the labor laws to reflect the mandatory
labor management into the new software was our first challenge.
• People: we really underestimated the required number of training sessions to
ensure everybody would feel comfortable with the new solution; something
we learned the hard way. There was also the task of reassigning
responsibilities and positions with the best practices available with the new
solution. And we could not ignore the human feelings of people whether they
were fearful, skeptical, or optimistic and cheerful.
INTERACTIVE Click here for full product details
Intelligent MRO Software Suite for
the Airline and Defense Industry
that improves Operational
Efficiency, Real-time Collaboration,
and Profitability.
 CASE STUDY: COOPESA

THE OLD ORDER

Figure 4 shows a few examples of how we used to get things done. Maintenance
planning execution was an intensive manual process:
• The perfect project plan was on the wall, but…
• It was difficult to update and communicate;
• Task cards were not linked to the plan;
• It was difficult for the staff to track and report on progress;
• There was limited capability to foresee emerging risks to the TAT.
• The project paperwork was on the wall, but…
• There was reliance on multiple and disparate data silos to manage the
processes;
• We had very limited capability to keep staff focused on execution in
accordance with the agreed plan;
• There was no standardization for planning, execution, production control,
reporting and monitoring processes.

FIGURE 4

THE WAY THINGS ARE TODAY

Figure 5 shows a few examples of how we are doing things today. Digital
Maintenance Planning Execution:
• The perfect project plan on the Cloud:
• Easy to update and communicate;
• Task cards linked to the plan;
• Live project tracking and report the progress;
• Proactive capability to foresee emerging risks to the TAT.
• The project monitoring on the Cloud:
• Live aircraft status tied to execution;
• Can predict compliance with TAT and Budget;
• Visibility of critical factors;
• Progress controlled by project Milestones;
• Standard processes throughout the facility.

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 32

 CASE STUDY: COOPESA

THE PERFECT PLAN – ON A CLOUD THE PAPERWORK… ON A CLOUD

Status Report
WALTER CHING
Walter has been in the Aviation Industry for
Ching \Natter I SJO I UOOTHBI LVHCIII A320ALLI A11I110I 120132 ,kO

Bill of Work Status

-em powe� PLANNING • MATERIALS• HEAVY MX • REPORTS• ADMIN • SYSTEM ADMIN •

more than 25 years and is currently Director

-��---------------------------
Unapproved N/R: O Unevaluated N/R: 8 Awaiting Deferral: 1 Aircraft Status Dashboard ® Q 0 11<0>
of Operations for Coopesa R.L. He is
llwl PROD
1l 14 IS 16 17 IS 19 20 21 22
I 2 3 4 s 6 7 8 9 = AJC: LV-HQI • BOOTH 8 WO Details Task Card Burn Rate Labor Issues Critical Factors

■ SYSTEMS·-29(S)
accountable for the heavy maintenance and
Airbus/ 2155 5579. RAMIREZ CHAVES,
" ■ SHEET METAL -26(5)
9000
5 Wing:t/Pylon Closed MARCO VINICIO
3 Gall•y/Lav wat•r ck ________________
3 S�STEM FUNCTCQHJi'.t's
__ C A320/
■ ENGINES -21(S) 05/19/201911 43
1 Cl••n•, Items/ ALL ■ EMERGENCY & EQUIPMENT 2(0) FWD ENTRY AREA,

flight line services as well as for the supply

8000 rF1ightO� 0 55
7. SOO Plann♦d LIbor 0 Paint ltt.n\s
Sch. 128%
24M+36M+6Y ■ AVIONICS -10(5) SEVERAL FLOOR BE more
Overdue Milestones
5579. RAMIREZ CHAVES.

chain and leads the maintenance digital transformation

7000 WO Delivery Date Assigned Users MARCO VINICIO
Budg.
051141201911 00
Scheduled Users : 46
06/12/2019 RUDDER FOUND WITH
6000 Assigned Users : 57

for the company. Walter graduated with a bachelor’s

TRAPPED WATER Al more
Day 12 of 32

4,667 Cuffent &titn•"t•d Completion Labor

Routine Task Cards Im Non-Routine Task Cards rm Task Cards Last 24 Hours
degree in Electrical Engineering and holds an MBA.
11 FtHA.LS ao
5 Repo,ting 58 task
3000 2-025A PRE FLIGHT urds (4X)

COOPESA
--
60
32 Seat Close Out
13 C.bin Clos•
12 Avionics Ops Ch-edcs
2000 3 Eng Oos.e 651 ttik •o
2 Aft C..rgo doHd cuds (47'0

Coopesa, a commercial aircraft repair station located in

0 FOR Checks 673 tuk
0 Fv.d Cargo Clos•d cards (49")
1000 0 L� Fu-s�a,ge cios.d 20
0 VendM Items

Costa Rica, is a provider of major maintenance

3 Tall Closed

·­
\ Otuk 325 1ask
0 u,ds (o,Q cards (90S)
Rouun, Non-Routin,
e Open e Open Last 24 Hours Completed e Open e Open Last 24 Houn Compleled
e Compltttd Last 24 Hours e Compltttd Last 24 Hou,s
inspections, modifications, upgrades,
N<w • Compl<l<d
.....,neLabor
- Cs---------- "" Labo< Next 24 Houn, La t 24 Hours Materla More...
Actualt..abor
OJ"•"t Pro,Ktl-d Labo,
None M Complete M lestones
� Incomplete M,1estones
NOT Inspection (55% Advance)
Oeta1led Visual lnspecl1on (90% Advance)
Power-Off Inspection (25% Advonce)
Deta1ted V,suat lnspectoon
NOT lnspechon (Slat/ Flaps Borescope)
Power.Off lnspecllon
Port Number Descrlpllon Required By Dote ETA Moterlol Source
refurbishments and painting for A320 family,
B737 Classic and NG, B757 and Embraer 190 fleets for
Passenger Cabm Res10rat10n (10G� Advance) MLG LH Sodestay Removal for Mod (50% Advance)
l Fullsu..n
- Onglnal Pro)Kt.0 Llbot Wing to Body Fairings Restorohon (5"" Advonce) NLG Removel for Seols Replecemenl
VtewMode: (.:) Hours U Technieians NRls Comply With (5%) MLG Anchorage F1ll1ngs Access Restoration

America´s airlines and leasing companies. Founded in

Service Task Cards Comply With Engine Pylons lnspecl1on

1963, Coopesa has more than 650 workers across three

FIGURE 5
hangars capable of holding up to seven narrow body
lines. The essence of the organization is professional
BUSINESS BENEFITS REALIZATION honesty and customer service; therefore, products and
Here are some of the verified processes improvements that we have realized: services are of excellent quality and reliability at
• Preplanning process, on similar work packages, reduced by 70%. competitive prices.
• Customer Approval of Non-Routine Manhours:
• Reduction of wasted time 94%; EMPOWERMX
• Reduction in NR approval cycle 77%. EmpowerMX is uniquely
• Non-Routine paperwork error reductions, 42%. focused on the aircraft
• No task card missing from sequence execution. maintenance industry and
is managed by aviation maintenance experts. The
• Task card closing rate increased and tie to the project plan. FleetCycle® Software Suite has been designed to assist
• Mobile capability for the Staff boosted their productivity. Airlines, MROs, OEMs, and the defense industry in the
management of their assets through its four solutions.
SUMMARY Each solution is built on a modular basis and each of the
Along with the processes, policies and procedures revisions and the adjustment modules can operate on its own or with other third-party
of our organizational structure, the implementation of FleetCycle from software.
EmpowerMX has been the perfect complement, to define the path towards our
digital transformation and building a planning driven and efficient organization.

“… the implementation of FleetCycle from EmpowerMX has been the perfect

INTERACTIVE GIVE US YOUR OPINION
complement, to define the path towards our digital transformation and CLICK HERE TO POST YOUR COMMENT
building a planning driven and efficient organization.” INTERACTIVE SUBSCRIBE HERE
CLICK HERE TO READ ALL FUTURE EDITIONS

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 33

 AIRCRAFT IT MRO: VENDOR JOB CARD

VENDOR JOB CARD: TRAX

Jose Almeida offers us an insight

into the customer focused ethos and
forward thinking that is at the heart
of TRAX’s enduring success
Jose Almeida, a founder of TRAX, has served as President and CEO since
1997. He was a programming developer with the foresight to see an industry
need for technology change and the capacity to grow that into a successful
international aviation maintenance software company. As CEO, he has played
a significant and strategic role in TRAX’s successful transformation — from
green screen to Windows in the late 1990s and from desktop to mobile
solutions most recently.

Aircraft IT: Your name, your job, and the name of
the business?
Jose Almeida: Jose Almeida, President and CEO,
TRAX
Aircraft IT: How did TRAX get started?
JA: Prior to the formation of TRAX in 1997, existing
aviation maintenance software companies had yet to
recognize the potential of the Windows platform.
Seeing the tremendous advantage this technology
would offer and wanting to lead this sea change, we
decided to develop and offer this cutting edge ERP
product to the industry.
Aircraft IT: What is the guiding business principle
that drives the business?
JA: Keeping steps ahead of technology transitions
has become a hallmark of the TRAX business
perspective. Our guiding principles also include a
strong emphasis on the satisfaction of people —
whether that may be our customers or our own
employees.
Aircraft IT: What has the greatest business
achievement been to date, and why?
JA: The answer to that lies in our extremely
successful mobile and cloud-based products — the
eMobility apps and eMRO ERP software. Rather than
sitting comfortably on our two decades of success in
the industry, we once again chose to look to the
future of technology and what we could offer to our
clients. We listened to our customers and worked
with them to provide them with future facing mobile
software solutions.
Aircraft IT: What are the disappointments and what
have you learned from them?
JA: In the early years of developing our mobile
solutions, TRAX got off track by creating apps that
only worked online. However, as you know, the

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 34

 AIRCRAFT IT MRO: VENDOR JOB CARD

“What were previously considered to be trendy or abstract artificial intelligence concepts — augmented reality,
machine learning, predictive analytics, voice recognition, remote witnessing, and Blockchain parts records — can now
be brought to fruition in practical solutions for aviation maintenance today. ”

aviation industry functions at out-stations, in the air,
on the ramp, and at other dead spot locations. We
quickly realized that we needed to learn from our
error and we redeveloped online / offline capable
apps, which we call ‘True Mobility’.
Aircraft IT: In a sentence, how would you
summarize what the business does for aircraft
maintenance customers?
JA: TRAX enables efficient, reliable communication
and dataflow between the various facets of an
Airline or MRO organization by using leading edge
technology which provide a competitive and safe
working environment for the benefit of their
employees and customers.
Aircraft IT: What will be the next big thing in
maintenance Aviation IT?
JA: What were previously considered to be trendy
or abstract artificial intelligence concepts —
augmented reality, machine learning, predictive
analytics, voice recognition, remote witnessing, and
Blockchain parts records — can now be brought to
fruition in practical solutions for aviation
maintenance today. TRAX is excited to put these
concepts into action and has added them to our
near-term road map.
Aircraft IT: What do you want your customers to
say about TRAX
JA: We work better with TRAX!
Aircraft IT: Jose Almeida, thank you for your time.

KEEP UP WITH
MRO IT DEVELOPMENTS

SUBSCRIBE HERE FOR FREE…

IT TAKES A FEW MOMENTS

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 35

 CASE STUDY: JAZZ AVIATION

Better technology supports better

lease returns at Jazz Aviation
John Hensel, Manager Business Services Portfolio, Jazz Aviation
explains using digital tools to ensure a successful lease return

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 36

 CASE STUDY: JAZZ AVIATION
O
n first reading, the title might not set pulses racing; but bear with me:
lease returns, and especially the benefits of getting them right without
many hours of work, is exciting. It’s taken me a while to appreciate
that, but now I want to share this project with readers. First, though, I’d
like to tell you something about Jazz Airlines.
JAZZ AIRLINES
Jazz has 116 aircraft of which 110 are leased meaning that there is always a big
focus on lease returns. The airline serves 78 destinations within Canada and the
USA, under the ‘Air Canada Express’ brand, operates 630 daily flights and carried
11.1 million passengers in 2018. As well as looking after Jazz’s fleet, Jazz Technical
Services (JTS) also offers third party MRO services.
Jazz has won numerous awards (see below) including for Airline Reliability.
THE BACKGROUND TO DIGITAL LEASE RETURNS
As far back as 2009 Jazz got approval for electronic sign-off on task cards and
non-routines. We have one hundred percent approval for Task Cards and
Non-Routines from Transport Canada and 92% from our lessors. So it was still
necessary to print ADs (Airworthiness Directives), SBs (Service Bulletins) and
Structural Deviations… sign them and put them in a box. That brought us down
to filing/storing only eight percent of the work we completed in a paper format.
It went well; lessors weren’t happy at the beginning but there has been a real
shift between then and now. In 2016 Jazz went mobile with Trax eMobility apps.
The Trax mobility apps gave the AMEs (Aircraft Maintenance Engineers) the
ability to do real time entries with a higher level of detail to the entries quickly by
using the voice recognition and camera functionality. That improved the data
being received by the lessors which really got them excited so that, in 2017, they
started to ask for all electronic records, which was a surprise to us. We now give
them electronic non-routines, task cards, scanned PDFs of the Part Certifications
and have been doing that for two years now. But Jazz still had a pile of boxes
which, at the end of the lease, we hand over to the lessor who puts them into
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 37
“The Trax mobility apps gave the AMEs (Aircraft
Maintenance Engineers) the ability to do real time
entries with a higher level of detail to the entries
quickly by using the voice recognition and camera
functionality. That improved the data being received by
the lessors which really got them excited so that, in
2017, they started to ask for all electronic records…”
some other storage area where nobody looks at them.
In 2019, the lessors started to ask Jazz to accept used aircraft with electronic
records. At the time of writing, Jazz had accepted three aircraft through that
process. Now Jazz has two versions of electronic data. There is the rich data
coming out of the system, and there are the scanned PDFs, so there are both
smart and dumb documents. The documents coming from the other carrier (the
previous lessee) are all PDFs with supporting data, so the receiving lessee
doesn’t get all the data.
In that context, Blockchain looks exciting, but it might take a few more years
before its use is universal. Although Blockchain is not yet part of the Jazz system,
once this current implementation has been successfully accomplished,
Blockchain will be the next project. Blockchain will deliver rich data with all the
detailed supporting data from the system relevant to an aircraft. This will be
useful for operators but will also improve data going back to the lessors, next
lessee, and in any new leased aircraft inductions reducing everyone’s risks/costs.
Also the further the sector moves from PDFs, the better it will be become for
projects like Artificial Intelligence (AI), all that rich data driving improvements/
reliability/safety/cost reduction. Meanwhile, that rich data is still needed.
Jazz leases from nine leasing companies and undertakes four to five lease
returns each year. To date, all lessors have accepted Jazz’s current process for
electronic signoff — including ADs, SBs, Structural Deviations, Modifications and
scanned Part Certifications.
 CASE STUDY: JAZZ AVIATION

In figure 1, the items in the green squares are where Jazz focuses: Aircraft
records, part records, certifications and data transfer. The current process flow at
Jazz (figure 2) has been used for about 50 aircraft and it goes through all the
steps to do a lease return.

Discussion with the lessor on Lease team and Consultants

Lease return parameters Data Preparation

Apply Data analysis rules to find Send lease Return Package to Review and resolve Lessor
Data Dumps for Trax to Excel Dirty Finger print retrieval
the exception Lessor exception

• Maintenance Program – • Easy - Task Cards and Non

• Engine and Landing Gear
Maintenance Planning routines are pulled from
minimum life left at return
Document verification Trax - Electronic signoff
• Repairs/Structural
• Repairs - Structural • Not easy – pull paper Part
Deviation – Key words
Deviation, Modifications certification from
analysis of the work
• Airworthiness Directives boxes/filing cabinets and
accomplished
• Service bulletins pull PDF files
• Part Requirements

Regulatory requirements for

Physical review of the Airframe Performance review Aircraft returned
So, going back (see above) to 2017, Jazz started talking about improving the return

process. Over the last couple of years there have been different projects to get FIGURE 2
the change going. This has led to identifying the keys for a successful lease Starting with a data dump from the Trax system to an Excel file, we then analyse
return (figure1) and what could be automated with the data to make the lease that data to find exceptions, then find the paper documents, match them to
return process seamless and painless. There can typically be three months of Excel and then return it to the lessor before reviewing the findings. It’s a three
pain with all the paper documents required to be organized with the electronic month process.
files for the lessor. You end up with two sets of data, electronic and paper. So it From this current process flow, a list of targeted improvements was identified.
is not if, but when the lessors find mismatches between these two set of data Jazz has worked with Trax on those improvements with a view to launching a
that the fun starts. They might accept them or they might not. new solution in July 2019 — the Trax Aircraft Lease Return Portal. Some of the
improvements that are anticipated from this new approach to lease returns
include:
A/C Records Physical
Requirements Requirements • Cost reduction;
• A/C flight records • Visual inspection • Time savings;
•
•
A/C AD report
Last done next due report
• Airframe
• Cabin • On time return schedule;
• Less preparation time required;
• A/C WO /Task Card records / PDF sign Task • Engines/APU/Gear
Cards and NR’s • Repairs/Modification

Part Records
• Complete record portfolio;
Requirements
Performance • Improved Lessor Confidence;
• A/C removal and install records
requirements • Real time updates;
• A/C Installed Parts
• Installed parts times and status
• Functional test
• Engine runs • Real time visibility of data problems;
(Hard Time) (Life Limited Parts)
• Installed Part history (Back to Brith)
• Acceptance Flight
• Improved data quality;
• Reduce printing paper and distribution efforts;
Certification
Requirements Data Transfer
• Increased employee engagement.
• A/C Return MPD verification planning report • Spec 2000 Data export
This is really a ‘rinse and repeat’ for Jazz as the same process had already
• A/C WO /Task Card records / PDF sign Task
Cards and NR’s
• Excel Data export been applied to the first part of the data, task cards and non-routines. We are
• A/C Part Certs
very confident that the savings will be realized and are positive about what will
FIGURE 1 be seen at the end after working with the lessors.

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 38

 CASE STUDY: JAZZ AVIATION

INTERACTIVE Click here for full product details

“The Trax lease return application has been built with

two views: one for the operator and one for the lessor,
and covering aircraft, engines and gear. Also built into
the application is the automation of the exceptions
finding.”

The Trax lease return application has been built with two views: one for the
operator and one for the lessor, and covering aircraft, engines and gear. Also
built into the application is the automation of the exceptions finding. Where
users are looking for missing documents or finding mistakes in the MRB
(Maintenance Review Board) program, Jazz wanted to build that all into the
application. Then, instead of taking two or three weeks for somebody to analyse
that data, it would be known right away what the exceptions are. And when Jazz
is talking to a lessor a few months before the return date and is looking to
negotiate some things such as percentage of life left in engines and gear at the
lease return date, it’s possible to know what is going on within five minutes. The
app works in real time as part of Jazz’s core MIS (Maintenance Information
System) from Trax.
Some of the functionality that has been put into the application includes:
• Aircraft Lease Dashboard;
• Aircraft Records:
• AD and SB status;
• Modifications/Repairs/Structural Deviations;
• Last Done Next Due Maintenance;
• Images / Files — Work Order/Task Cards/Non-Routines/Part Certification;
• Installed Component Status;
• A/C Times;
• A/C Transactions.
• Lease Compliance Check to the MPD;
• Spec2500 Exports.
These cover typical pieces that you would be looking at for a lease return —
Excel files, paper documents — all the things that are collected. One exciting part
that has been added into the Lease Return Portal app is the MPD (Maintenance
Planning Document) check. Jazz will be able to take the MPD from the
manufacturer’s site, load it in, compare it and make sure they are one hundred
percent compliant in minutes, or the lessors could do that to give them the
confidence in the process. Jazz saves money and the lessor saves money.

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 39

 CASE STUDY: JAZZ AVIATION

DASHBOARDS
Here is a brief review of some of the aircraft records, starting with a high level
dashboard (figure 3.1) showing all aircraft, lease returns, and other data.
A/C RECORDS — DASHBOARD

When that electronic sign-off happens, that Part Certification, which is scanned
up to the part, is issued to the mobile device and added to that certified PDF. So
now there are all the pieces to return to the lessor. The task card has been signed
off and the Part-Cert is right there. In the system it’s possible to go from a work
order to a task card to the data and to see all the pieces there. Plus it is also
possible to see the exceptions and address those.
FIGURE 3.1 ADs and Service Bulletins (figure 3.3) are key parts of any lease return…
Next; here is an idea of how the process is going to work (figure 3.2). Currently
A/C RECORDS — AD AND SB STATUS
engineers sign off task cards and non-routines using the mobile app on their
device. The data goes into the main system where a certified PDF is produced,
but there is also the rich data available and approval for the electronic sign-off.
A/C RECORDS — WORK ORDER DOCUMENTS

FIGURE 3.3
… and this dashboard has the same functionality as before with the user able to go
to the AD and Service bulletins and see the relevant documentation all in one place.
Hard Time Components and Life Limited Parts dashboard offers the same
FIGURE 3.2 functionality (figure 3.4).

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 40

 CASE STUDY: JAZZ AVIATION

A/C RECORDS — HARD TIME / LIFE LIMITED PARTS A/C RECORDS — FLIGHT RECORDS

FIGURE 3.4
All the data is there and users can go in and see the Certifications, all of the Certs FIGURE 3.6
or the last ones. All those pieces of data are in the system and in one place Right from the day the aircraft was received into the fleet until the day it is
where everybody can see it. returned: all that data is available.
Part Transactions (figure 3.5). From the above it can be seen that Jazz organises the data that lessors would
be looking for, and probably the most exciting part that wasn’t available with
A/C RECORDS — AC PART TRANSACTIONS
Excel, they also added a full compliance check (figure 3.7)…
A/C RECORDS — LEASE COMPLIANCE CHECK

• Import MPD Spec for Return

• Configure ( original)
– Engine
– LG
– APU
– Life remaining
• Generates
– Return Date
– Return WO
– MPD MSN LDND Report
– MSN Last Accomplished Report
FIGURE 3.5
– Meet Return MPD Status

The A/C Part Transaction window was added in and would probably have been
an Operator view only, i.e. not visible to the lessor, but it was included to help
solve some of the issues that were manifesting. It offers a full list of everything
that has happened with parts, it is quick and easy to search and, once again, it
has that functionality; users can drill down and get all the detailed information
from Jazz’s Trax MIS system.
Flight Records (figure 3.6).
FIGURE 3.7
… with all those little pieces organized together, it’s possible to quickly manage
the lease return, correcting issues real time before the event. With the lessors
view they can do their audits yearly, before the lease return, speeding up the
process for everyone.

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 41

 CASE STUDY: JAZZ AVIATION

The last part of this solution is the Spec 2000 Export. That is part of what they use zone scanning software to scan the part in, then take those documents
Jazz built here but they wanted to get to the next level. All the lessors say that and put them into the MRO system exactly where they are needed. There is also
they will take Spec 2000 but they are not yet ready for it. So that has been built an option with the mobile device that if there is a single page Cert it can just be
into the system and, at some point, that is how that data is going to be scanned and brought into that receiving process. The Part Certs become
transferred. So there will be those certified PDFs, all the rich data that certified wrapped PDF’s in Trax and become integrated with the Aircraft/Part
accompanies those PDFs, and all the details that anybody needs to accept that records. Having this detail in the system, connected to all of the supporting data
aircraft. avoids the whole process of collecting all of the paper certs and organizing them
The process really doesn’t change from figure 2 above, it is just automated manually (No more multiple calls and rooting though boxes to find the certs).
(figure 4). Now the scanning process is being done and everybody can see them and the
Discussion with the lessor on Lease team and Consultants
data is in the system easily. Jazz is still keeping paper for a while until, probably,
Lease return parameters Data Preparation
mid-2020 and we will likely keep Certs for perhaps three months until everybody
is comfortable, and then they won’t be kept at all.
Apply Data analysis rules to find Send lease Return Package to Review and resolve Lessor
Data Dumps for Trax to Excel Dirty Finger print retrieval
the exception Lessor exception
CHANGE MANAGEMENT
• Maintenance Program –
Maintenance Planning
• Engine and Landing Gear
• Easy - Task Cards and Non
routines are pulled from
As with any of Jazz’s projects, there can be a great set-up, a perfect system but
minimum life left at return
•
Document verification
Repairs - Structural
• Repairs/Structural
Deviation – Key words
•
Trax - Electronic signoff
Not easy – pull paper Part if there is not employee engagement, it will go nowhere. Jazz spends a lot of
certification from
•
Deviation, Modifications
Airworthiness Directives
analysis of the work
accomplished
boxes/filing cabinets and time on the shop floor making sure that projects are successful, getting
• Service bulletins pull PDF files
• Part Requirements feedback, running ‘Lunch and Learn’ events, checking several times a day to
make sure that end users are not having problems. And that is done by the
Regulatory requirements for
whole team: IT, Business Unit experts and whoever is needed to make sure that
Physical review of the Airframe Performance review Aircraft returned
return
the project succeeds. There are trainers deployed who adapt their training as
FIGURE 4 issues arise. In fact, this engagement and change management probably
All the pieces have to be done, but when we get to those steps in the process, accounts for 25 percent of any Jazz Airlines project. Change management is one
instead of having to do all the detailed work and make it so that the exceptions reason that this project has taken two years after the lessors first declared that
can be found, they will already be there, highlighted for resolution. That will be a they wanted everything electronic, but it is worth the time to get such an
huge time saver. It will also be useful to explain how Jazz loads the Certifications important project to work.
(figure 5) as part of this process.
BENEFITS
Discussion with the lessor on
Lease return parameters Having implemented the new process, Jazz and Trax undertook a review of the
application and, out of that review, were able to identify some clear benefits.
Part repair Documents/with • Aircraft Lease Agreement — No DFP requirement;
cover sheet
Documents Scanned Document interface Automated Data review Manual Data review
• Records Inventory — Reduced paper records (One year of Log books still
• Automated Data rule –Closed • Receiving Inspection required);
• Records review — Digital in Trax A/C records portal;
Repair Orders are review to • Repair Audit Report
• Chornoscan used to scan see if the Document Type of • Technical Records
• Interface picks up new files

• Discrepancy resolution — performed prior to Lessor review;

the documents with zonal Certification and repair details does a 100% audit of
with the XML and moves
scanning . has been added to the event
them into Trax base on the HT/LLP and QA does
and that the lastest
• Prepare final records — reports and DFP in Trax A/C records portal;
• Pdf document produced a separtate spot
XML file data.
with an XML file then saved Certification has been added
audit of the records
in to a folders to the Part in Trax. Email is
automatically sent real time
for missing data
• The Engine and Gear
Teams audit 100%. • Present to Lessor — provide customer access to Trax A/C records portal;
• Final aircraft delivery — signed reports (PDF) printed from Trax A/C records
Paper is kept for a set period of Part is issued to an AME/Work The Part Certification is saved Supporting the Aircraft return portal.
Time Order/Task Card with the Completed Task Card Process
Having created that record, we were very pleased to note the progress that had
FIGURE 5 been made. In one sense, this is another ‘rinse and repeat’ case: we’ve seen it
The Certs come into the stores department where the part is received and where before, it is an easy one.

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 42


SAVINGS
This is what everybody wants to know; how much
has been saved? Jazz expects to see a 60% to 80%
saving on the whole process and that works out to
about $100,000 per aircraft in savings. Not only will
Jazz save but it will be able to provide better
documents to the lessors so that they also can save
costs.
• Consultant cost — 60% reduction due to digital
records, better audit functions and prior
organization;
• Logistics cost — 80% reduced space requirement
due to offsite lease return activity;
• Cost of human errors and additional workload
— 80% reduction due to better visibility of
records exceptions in Trax A/C records portal and
nil paper records;
• Additional maintenance and last minute part
replacement cost — target at or below 1%
additional maintenance and part replacement
cost due to better visibility of records exceptions
in Trax A/C records portal;
• Cost of additional documents request from
vendors — Part certs, BTB trace, AMOC, etc.;
CASE STUDY: JAZZ AVIATION
• Aircraft records storage cost — 100% reduction in
offsite storage cost.
Notwithstanding the above, the big savings, the real
savings are in the manpower. For instance, from
having previously had three consultants working on
lease returns, the airline will be going down to one.
But that isn’t all; there are also the people from the
Business Units who have to be diverted to assisting
on lease returns. Also, automation can remove tasks
that no longer need to be done. Jazz is now looking
at the next lease return and that will be used to
identify all the holes that will have to be filled.
Furthermore, Jazz is already fifty percent
electronic, but for airlines that are currently all
paper, the savings will be even greater. We can look
at the paper process with task cards and non-
routines and that alone amounted to $500,000 a
year in savings.
Of course, different leasing companies have
different requirements and it can even be the case
that different aircraft from the same leasing
company might be subject to different conditions.
But all of those variations can be built into the
system as it applies to each unit. And hopefully,
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 43
when increasing numbers of operators are using
these types of tools, any changes by leasing
companies will be quickly understood by all of their
lessees. So that is a brief look at how Jazz Airlines
has implemented digital lease returns and all the
values that have flowed from this great program.
JOHN HENSEL
John has worked at Jazz Aviation for over 25
years in Aircraft MTC, Process Improvement/
Sigma, and his current position as Director
Business Systems Integration. He has worked
with Line/Heavy MTC, Manager of Reliability,
Manager of CRJ Fleet Management, Manager of MTC
Planning, and Manager of MTC Control. He also has
overall responsibility for IT systems for the Aircraft
Maintenance division.
JAZZ AVIATION
Jazz is a Canadian regional airline
with 4,500 employees and a fleet of
116 Bombardier aircraft of various
types serving 81 destinations in Canada and the United
States. The airline operates approximately 700 Daily
Flights carrying 30,000 passengers each day. Over 11.1
million passengers were carried in 2018.
TRAX
TRAX provides comprehensive
software solutions designed to cater
to all aspect of aircraft maintenance
management. With almost 190 customers, TRAX is a
global provider of aviation maintenance mobile and cloud
products. The eMRO and eMobility products support
digital signatures, paperless Workpacks and manuals,
RFID-capability for logistics, Biometric security, offline
capability for mobile apps, web-based applications and
the ability for users to work anywhere with easy access to
real-time information.
INTERACTIVE GIVE US YOUR OPINION
CLICK HERE TO POST YOUR COMMENT
INTERACTIVE SUBSCRIBE HERE
CLICK HERE TO READ ALL FUTURE EDITIONS
 AIRCRAFT IT MRO: HOW I SEE IT

ALLAN BACHAN
Allan is a Vice
President at ICF
with 32 years of
industry
experience as an
Aviation M&E, MRO and
Supply Chain solutions and
systems domain expert. He is
responsible for ICF’s MRO
Operations and IT practice
and he manages the Aircraft
Commerce Consulting
relationship with ICF. His
experience includes managing
application design,
development, and full cycle
implementation — from
selection to go-live — for
strategic clients in the MRO
industry using different
commercially available MRO
HOW I SEE IT: IT products. In his career, Allan

Improving systems adoption

has fulfilled the following
leadership roles: MRO IT
practice and technical lead;
MRO systems Product
Principal; M&E and MRO

Allan Bachan VP, Managing Director, MRO Operations, ICF. Solutions Director and
Manager of Technical Records,
Maintenance Planning and
Production Control.

R
ecently, over lunch, I was talking with a
close friend about experiences with a new
MRO IT system which his company had
implemented just over four years ago. It
was interesting that there was no excitement in his
voice at any of the ‘wonderful things’ they had since
achieved. Thisfrom the individual who managed
one key workstream with a team of eight during the
implementation. He was then full of zeal for the
future
He said that in just three months after go-live,
the project team was formally disbanded, and
everyone was absorbed back into the operations.
There was no formal structure for continuous
improvement, change management and adoption.
He believes that the system is now only forty
percent utilized after all that time.
I wonder how many M&E and MRO organizations
are in that same situation?
It reminds me of when I first got into aviation
maintenance in the nineteen eighties. In Technical
Records, we updated aircraft utilization and
maintenance events in hard cover Aircraft
Logbooks; created a forecast of inspections and
component removals from Kardex cards; and, every
day, filed away hundreds of pages of Work Orders
and compliance documents in cabinets and boxes.
There was an MRO computer system which was
installed more than three years before I joined. Only
one ‘terminal’ for the mainframe was in the
Technical Records office and all six Records
resources shared this ‘terminal’. The only tasks done
on that machine were to input aircraft flight times

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 44


“Perhaps it is time to take a comprehensive look at all your MRO business processes and how they are enabled with your
technology tools. Identify what you have not adopted very well and aggressively pursue the opportunities to optimize”
for eighteen aircraft and updating
letter check accomplishments. This
same system was also in use at a few
US majors and managing a combined
fleet of more than six hundred aircraft
at the time. No Kardex.
Hmmm… Less than ten percent of
the system — judging from the total
‘transactions’ available — was in use
after almost three and a half years.
That was thirty-two years ago.
I made a commitment and formed
a team. In six months, the Kardex
cards were gone and our use of the
computer system was up by fifty
percent. Needless to say, our
efficiency and productivity were
increased and all our internal
‘customers’ realized big gains in their
organizations: more real-time and
decision support information was
readily available on their desktops, in
the hangars, at the line stations and
in the shops. The biggest gains were
in the Maintenance Planning and
Reliability Management functions.
So, every company has a story to
tell. What’s yours? Have you explored
everything in your MRO IT toolkit?
What are you refusing to let go? What
do you not understand? Who else are
you involving?
Not all performance improvement
initiatives and mechanisms need a
physical entity within the
organization to function properly.
As a matter of fact, it is more of a
AIRCRAFT IT MRO: HOW I SEE IT
mindset. Like Emergency Response
Teams and Reliability Committees
within Technical Operations;
there can be assigned roles, with
defined communication protocols
and dedicated tools which contribute
to a Center of Excellence or a
Competence Center. It is a level of
awareness and consciousness which
is fully acknowledged and embedded
into your fabric of managing daily
operations and objectives.
MRO IT management must be
seen as a core piece of the Technical
Operations toolkit. It is not
uncommon to see this overly
delegated to IT departments which
focus on status quo as it would with
any other software. For far too long,
maintenance organizations have been
just living — not thriving — with their
supporting IT systems. Essentially
applying Band-Aids as issues arise.
Perhaps it is time to take a
comprehensive look at all your MRO
business processes and how they are
enabled with your technology tools.
Identify what you have not adopted
very well and aggressively pursue the
opportunities to optimize.
For now, that how I see IT.
INTERACTIVE GIVE US YOUR OPINION
CLICK HERE TO POST YOUR COMMENT
INTERACTIVE SUBSCRIBE HERE
CLICK HERE TO READ FUTURE EDITIONS
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 45
Book a FREE one hour
consultancy session with Allan
Your chance to take advantage of expert and experienced advice. Allan is
available for free one-to-one Skype consulting sessions.
These free consultancy sessions typically cover:
• An overview of your current M&E / MRO Systems and processes.
• Particular problem areas unique to your company and best practice
advice on how to overcome these problems.
• Expert advice on any new projects or systems you are looking to
implement.
• An overview of industry M&E systems best practices and how these
could benefit your company.
• Your chance to ask Allan any burning questions you may have or
discuss particular projects.
How to book your FREE one hour consultancy session: contact Alllan on
email: allan.bachan@icf.com or call: +1 469 467 4421 quoting ‘AircraftIT
Free Consultancy Session’
M&E / MRO System Health-Check Program
The Aircraft Commerce Consulting and ICF Consulting M&E / MRO System
Health-Check program partners our experts with an airline’s or MRO’s key
M&E systems team to provide additional resources and guidance,
supporting the best results within the business’s processes and goals, and
tailored to each company’s requirements. It can include:
• A benchmark comparison of current M&E / MRO systems and
processes against best practice industry standards.
• An outline of how to optimize current processes and systems to drive
greater efficiency.
• How to remove paper, whiteboards and spreadsheets.
• An evaluation of how new technologies (paperless, mobile, predictive
M&E, etc.) can be leveragedto improve efficiency.
CLICK HERE FOR MORE DETAILS

MRO Software
Directory
Key ‘at-a-glance’ information
from the world’s leading MRO
software providers.
IT is a powerful force but, to leverage
its greatest value, it must be harnessed
and directed. It must also be able to
handle huge and growing data
streams that record every aspect in
the lives of aircraft and the processes
by which they fly. This challenge has
attracted the best brains and most
innovative enterprises to create IT
solutions for one of the most
demanding working environments,
Aircraft MRO and M&E. Inevitably,
there are many such developers and
vendors offering solutions ranging
from single function `Specialist Point
Solutions’ to complete `End-to-End’
solutions covering the whole process.
Only readers will know the specific
requirements of their businesses but
we have assembled a directory of the
best MRO software providers and
listed them alphabetically to make it
easier for you to undertake a brief-ish
(there are 35 providers and the
number continues to grow) survey of
the market, as a preliminary to starting
on any specification and selection
process. Or you might simply read it to
keep up to date with what is available
today.
DIRECTORY
2MoRO Solutions
W: www.2moro.com
T: +33 (0)559 013 005
E: sales@2moro.com
Locations: France (HQ), Canada and Malaysia
NAME OF PRODUCT MARKETED
• Aero One, Aero-Webb, BFly, 2Fly
KEY BUSINESS/SOFTWARE AREAS
• MRO: Line, Base, Engine maintenance
• Airworthiness and Fleet Management
• Flight and Crew management
• Material Management
• ERP: Finance, Purchasing, Sales, HR
2MoRO Solutions is a software development company
dedicated to the Aviation market. Our teams are located
in America, Europe and Asia. We work with partners and
resellers in 20 countries. Our solutions are operated in 24
countries and are available in 5 languages.
We have been providing cost-effective software to large
aviation players as well as small and medium size enterprises
for 12 years. We offer a panel of software to fit any types
of aviation companies. Our solutions have been chosen by
aircraft and engine manufacturers such as Airbus Helicopters
or Safran Group but also by many aircraft operators, airlines
or independent MROs. We are proud of our 95% retention
rate achieved over twelve years of operation thanks to a
superior customer service. 2MoRO Solutions works mainly
on a fixed-price base and is ISO 9001 certified for aviation
software development, maintenance and support.
Aero One® and Aero-Webb® are certified by SAP® and
complement their ERP solutions for aviation and MRO
needs. 2Fly® is our cloud solution to reduce emergency
AOG, mitigate human error and facilitate continuing
airworthiness management. BFly® is a new way to create
customized software for aviation and enables users to design
personalized screens, workflows and business processes.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 46
ADSoftware ADT: Applied
Database Technology
W: www.adsoftware.fr W: www.adbtech.com
T: +33 (0)4.50.89.48.50 T: +1 (425) 466-5013
E: contact@adsoftware.fr T: +1 (614) 377-9644
Location: France, Thailand, E: sales@adbtech.com
South Africa, Brazil Location: Bellevue, Tampa USA;
Istanbul, Turkey
NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED
• AIRPACK • Wings NG
KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS
• AIRTIME — Fleet management & CAMO • Fleet Management
• AIRSTOCK — Inventory control & • Maintenance Engineering
Logistic • Material Management
• AIRDOC — Documentation management • Production Planning
• AIRSTAT — Reliability and statistic • Labor Collection, Billing
reports APPLIED DATABASE TECHNOLOGY (ADT) is a professional
• AIRWORK — Time Tracking Software services and software development firm that provides MRO
software solutions for aircraft operators as well as aircraft
ADSoftware has developed an integrated fleet management
system and logistic package called AIRPACK. This 6 module
repair and overhaul organizations. Our commitment to this
business segment is proven with our software package,
system answers to the needs of aircraft and helicopters
WINGS, designed specifically for aerospace companies. ADT
operators, as well as MRO and CAMO centres. It meets
all requirements in terms of functionality, traceability,
has been in the software business since 1992 and has built an
excellent customer reference base. Our first priority is always
performance, aviation legislation and regulations.  Today,
customer satisfaction; thus we have obtained 100% customer
ADSoftware counts more than 54 clients worldwide. The
strength of ADSoftware is the simplicity of its products; they
satisfaction since 1992. ADT has a proven record to develop
reference accounts in the Aviation industry along with other
are Microsoft Windows® ready, Web-enabled, available in
various languages and a complete training program can be
high technology companies which are considered to be
done in just five days. The company also provides a 24/7
leaders in their fields.
online technical support and extremely competitive pricing
conditions.
CLICK HERE for Product Details CLICK HERE for Product Details
CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo
 DIRECTORY

AeroSoft Systems Aerostrat AirInt’ Services AMC Aviation

W: www.aerosoftsys.com W: www.aerostratsoftware.com W: www.airintservices.com W: www.amc-aviation.fr
T: +1 905.678.9564 T: +1-888-558-2860 T: +33 6 14 39 81 55 T: +33 6 33 27 80 38
E: sales@aerosoftsys.com E: info@aerostratsoftware.com E: mlopez@airintservices.com E: contact@amc-aviation.fr
Location: Ontario, Canada; Miami, FL, USA; Austria Location: Seattle, USA Location: Bordeaux & Paris (France) Location: France and Dubai

NAME OF PRODUCT MARKETED
• DigiMAINT, DigiDOC, WebPMI/DJM
KEY BUSINESS/SOFTWARE AREAS
• Maintenance and Engineering
Management
• Digital Document Content Management
• Business Intelligence Reporting
• Business 2 Business transaction interface
• Interface to Financials / Flight
Operations
AeroSoft Systems Inc. is unique in MRO IT, born in 1997
out of aircraft OEM digital document systems and the
evolution of ATA iSPEC2200 and SPEC2000 standards.
AeroSoft has two distinct MRO IT products: DigiMAINT and
WebPMI sharing a common set of optional modules for BI,
B2B, Finance and Flight Operations, plus DigiDOC, a state
of the art digital content management system. AeroSoft
has the unique expertise to integrate DigiDOC with any
competitive MRO IT system. Strategic partners include
Hexaware Technologies Inc. who are jointly going to market
internationally offering large IT capacity at competitive rates.
NAME OF PRODUCT MARKETED
• Aerros
KEY BUSINESS/SOFTWARE AREAS
• Heavy/Base Maintenance Planning
• Capacity/Workload Planning
• Maintenance Schedule Optimization
• Maintenace Event Performance Tracking
• Heavy/Base Production Schedules
Aerostrat is based in Seattle, WA and offers one product
called Aerros, a one-of-a-kind program that manages an
airline’s or MRO’s aircraft maintenance schedule. Aerros
enables users to optimize the maintenance program by
managing various maintenance and operational constraints,
which maximizes event yield, drives costs down, and enables
the organization to plan proactively, not reactively.
Aerros provides robust ‘what-if’ scenario capabilities that
allow users to see the effect of different variables. This
aids in making sound business decisions concerning the
maintenance and fleet plan. Some of these variables are
maintenance programs limits, min/target/max yield, aircraft
hr/cy utilization, track/requirement compatibility, and
maintenance allocations. To forecast an optimal maintenance
plan within an operation, Aerros also provides a Capacity
Planning feature. This feature allows users to input and view
vendor capacity available and labor hour demand to better
manage the labor force.
NAME OF PRODUCT MARKETED
• Cabin App, RFID Tags App, Cargo App
KEY BUSINESS/SOFTWARE AREAS
• Cabin Maintenance
• Data Management & Analytics
• Digital Solutions & Mobility
• Safety Equipment Inventory (RFID)
AirInt’ Services is a French aviation software provider created
in 2012 and specializing in developing digital maintenance
solutions for Airlines & MROs. Involved in aircraft cabin
maintenance for more than 10 years, AirInt’ Services, with
offices in Bordeaux and Paris, is exclusively focusing its
activities in the aircraft maintenance industry.
At AirInt’ Services, we strongly believe that, in a challenging
aerospace environment where competitivity and performance
are always more important, having the modern and adequate
tools to perform your missions are key to success.
Today, several major Airlines, MROs and OEMs are daily
using our solutions to realize and facilitate their maintenance
activities. We are proud to serve them and support their
digital transformation with the best tools available on the
market.
NAME OF PRODUCT MARKETED
• iCare AMS, iCare SMS, iCare iTech
KEY BUSINESS/SOFTWARE AREAS
• Full Operator / independent CAMO
management
• Full Operator / independent AMO/MRO
management
• Full Logistics / Purchase Management
• QA Conformity and SMS management
• Costs and invoicing management
With 20 years of experience, AMC Aviation is an EASA
CAMO PART-M, EASA PART-145 and Cosulting company.
We offer an important range of services to airlines and
leasing companies such as Maintenance support, engineering
services, airworthiness management, civil aviation trainings,
software solutions and flight operation services.
Our Moto is “Your sucess is our comitment”

Aerros also provides easy-to-navigate scenarios with drag

and drop event movement and manipulation. Scenarios can
be published so others (including vendors or operators) can
view the plan. Aerros provides excellent system stability and
reliability with standard IT practices. It is also integration-
ready and designed to work as an extension of a user’s
existing information systems.

CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details
CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 47


APSYS
W: www.apsys-airbus.com
T: +33 (0) 5 61 30 99 00
E: gesine.varfis@apsys-airbus.com
Location: France
NAME OF PRODUCT MARKETED
• AMASIS, IBIS, Simfia and Simlog
KEY BUSINESS/SOFTWARE AREAS
• Consulting Services
• Enterprise Risk Management
• Digitalization and Analytics
• Airline and MRO Excellence
• Maintenance and Risk Management
Solutions
As an Airbus subsidiary APSYS serves customers worldwide
in determining leading risk management standards in close
cooperation with our customers.
Deeply rooted in aerospace engineering, the company’s
experts are involved throughout the entire lifecycle of an
aircraft from design to in-service operations guaranteeing
reliable and safe aircraft operations (Product Assurance &
Safety). APSYS supports its customers in achieving highest
security standards for their operational and Information
Technology to reduce vulnerability, making sure that clients
have state of the art tools and processes established to
manage attacks and threats (Product Security). On behalf of
customers, APSYS has defined and implemented processes
and tools for controlling technical, human and operational
risks. With more than 450 employees APSYS supports the
aerospace industry, but also the defense, transportation and
energy sectors.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
DIRECTORY
Aviation Intertec Services
W: www.aviationintertec.com
T: +1 807-625-9260
E: info@aviationintertec.com
Location: Canada, Thailand, India, Greece
NAME OF PRODUCT MARKETED
• RAAS & RAAS Express
KEY BUSINESS/SOFTWARE AREAS
• Production Planning and Management
• Inventory and Procurement
• Inspection Document Management
• Reliabiliity and Performance Analysis
• Financial and Flight Operations
Integration
AIS’s RAAS system is a best-of-breed M&E solution for the
evolving operator, MRO and CAMO. Our solution is 100%
browser-based and tablet friendly, compatible with all major
browsers including Apple Safari, Google Chrome, Firefox, and
Microsoft Internet Explorer. RAAS includes industry-leading
paperless functionality such as task-step level signature,
parallel inspection program management per type, digital
part certification handling, iPAD/Android /Windows tablet-
based EML, electronic maintenance status board, centralized
document library, wireless barcode scanning, and much more.
RAAS offers flexible pricing and system hosting options
making it suitable for a wide range of customer types and
sizes.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 48
The Boeing Company
W: www.boeing.com/supportandservices
T: +1 206-655-2121
E: BoeingSupportandServices@Boeing.com
Location: Over 65 locations around the world
NAME OF PRODUCT MARKETED
• Airplane Health Management
• Business Consulting
• Maintenance Performance Toolbox
• Optimized Maintenance Program
KEY BUSINESS/SOFTWARE AREAS
• Technical Content Management
• Vehicle Health Mana gement
• Maintenance Optimization Consulting
Boeing is the world’s largest aerospace company and leading
manufacturer of commercial jetliners and defense, space and
security systems. Boeing Support and Services combines
airplane design and manufacturing expertise with unique
access to fleet-wide operational data to offer optimization
solutions.
With these offerings, Boeing addresses the evolving need for
integration and optimization of data and information across
the aviation ecosystem to empower smart decision-making.
The portfolio includes services and solutions for flight
operations, maintenance & engineering and procurement
organizations to optimize the operational efficiency of
airplanes and operations.
Boeing has more than 250 customers for its optimization
solutions. The portfolio draws on solutions from a family
of Boeing companies: AerData, Inventory Locator Services
and Jeppesen, serving operators of Boeing and non-Boeing
airplanes.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
CaseBank Technologies
W: www.casebank.com
T: +1 (905) 364-3604
E: slightstone@casebank.com
Location: Brisbane, California; Toronto, Canada;
Austin, Texas; Brussels, Belguim
NAME OF PRODUCT MARKETED
• ChronicX, Spotlight
• ATP Maintenance
• ATP Operation Manuals
• ATP Libraries
KEY BUSINESS/SOFTWARE AREAS
• Maintenance Operations Solutions
• Reliability Tools
• Aircraft Troubleshooting
• Business Intelligence for Aircraft
• Recurring Defect Analysis
CaseBank Technologies Inc., a Division of ATP provides
troubleshooting, reliability and defect trend analysis, so
engineering and service teams can accelerate equipment
repair, increase uptime, reduce warranty costs and enhance
product support and performance.
ATP is focused on maximizing the value of aircraft and
aviation operations by providing tools, information and insight
that optimize aircraft availability and operational compliance.
Over 40+ years in the aviation industry ATP has developed
expertise in managing and analyzing content for maintenance,
operations, and compliance. ATP adds value through smarter
reference content and historical documentation, integrated
into decision support, productivity and advisory services to
deliver efficient operations.
The ChronicX® innovative solution for detecting and
managing recurring aircraft defects, identifies, consolidates,
and ranks recurring/chronic defects to uncover hidden trends.
It employs advanced NLP and fuzzy logic to analyze PIREPS
and MAREPS and generate ‘clusters’ of potential recurring
defects to help prioritize costly and critical problems.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
 DIRECTORY

CloudCARDS Comply365 Commsoft Conduce

W: www.cloudcards.ie W: www.comply365.com W: www.commsoft.aero W: www.conduce.net
T: +353 (0) 61748767 T: +1 (800) 206-2004 T: +44 (0) 1621 817 425 T: +44 333 888 4044
E: sales@cloudcards.ie E: info@comply365.com E: nsg@commsoft.aero E: info@conduce.net
Location: Limerick, Ireland Location: USA Location: Tiptree, Derby, Norwich, Gatwick, UK; Location: Nuneaton, Warwickshire
Australia; India

NAME OF PRODUCT MARKETED
• CARDS (Civil Aviation Remote
Delivery System)
• AMS (Asset Management System)
KEY BUSINESS/SOFTWARE AREAS
• Aircraft Asset Management
• Aircraft Delivery and Re-delivery
Management
• Aircraft Annual Inspection Management
• Aircraft Project Management
• Aircraft Technical Services
CloudCARDS Ltd. an aircraft delivery and asset management
software provider, formed in Ireland April 2013, has an
experienced team of aviation experts working together
to seamlessly deliver its exceptional software products to
both Airlines and Leasing Companies around the globe.
The long-term objective in CloudCARDS Ltd. is to
dramatically reduce the cost of aircraft asset management
and improve the oversight the owner and operator has on
the asset.
CARDS® — Civil Aircraft Remote Delivery System is a
software platform designed to financially manage the asset
and fully project manage the technical review, aircraft
physical & records audit.
AMS — Asset Management System is designed to manage
the day-to-day management of the asset including utilization,
maintenance reserves, alerts, forecasting, invoicing and
reporting. All CloudCARDS Ltd. products are securely built
using the latest cloud based technology.
After all, your aircraft operate in the clouds, so why not
manage them there too?
NAME OF PRODUCT MARKETED
ProAuthor (XML-Based Authoring
Solution)
Electronic Flight Bag (EFB)
Digital Briefing
Document & Communication Manager
Training Solution (LMS Learning Manager)
KEY BUSINESS/SOFTWARE AREAS
XML-Based Authoring Solution
(ProAuthor)
Electronic Flight Bag (EFB)
Digital Briefing Flight Release
Document Mgmt. and Distribution
Platform
Targeted Distribution w/ Compliance
Tracking
Comply365 delivers secure, cloud-based solutions, focusing
on Authoring, EFB and Digital Briefing Solutions, as well as
Targeted Distribution of Mobile Manuals.
The Authoring Solution, features ProAuthor: the aviation
industry’s first and only XML-based solution for authoring,
revising and distributing publications.
Comply365’s proven Electronic Flight Bag (EFB) solution lets
crews access mission-critical information throughout each
phase of flight.
Digital Briefing helps turn planes faster for more on-time
departures with instant feedback to dispatchers when the
flight crew accepts a release and signs Fit for Duty.
Comply365’s full-featured Document Management and
Targeted Distribution Platform boosts productivity by
delivering any type of manual or document directly to any
mobile device or stationary workstation.
NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED
• OASES • eTechLog8
• eCabinLog8
KEY BUSINESS/SOFTWARE AREAS
• eTraining8
• User Friendly: for all levels of expertise
• eCentral8
• Excellent Support: full support
throughout the product life cycle
KEY BUSINESS/SOFTWARE AREAS
• Scalability: can grow with your business
• Electronic Tech Log
• Cost: low ‘cost of ownership’
• Cabin Log
• Security: proven security
• Document Viewer
OASES from Commsoft covers all aspects of aircraft
maintenance for airlines and third-party maintainers including: Conduce specializes in producing mobile applications for
the aviation industry, writing native Win8/10 and IOS tablet
inventory control; rotable tracking; demand handling;
requirements planning; PO and RO processing; component “Touch” solutions and integrating these with responsive
and aircraft technical records; maintenance forecasting; modern connected websites. The current flagship product
aircraft check planning and documentation. Also, check eTechLog8 enables an airline to eliminate the traditional
accomplishment analysis; aircraft technical log recording; shop paper based tech log/cabin log and deferred defect books
floor data collection; work in progress; time and attendance and is currently in differing stages of contract, trial &
monitoring, and system and component reliability analysis, acceptance with various airlines. Several NAA’s are also now
involved with respect to monitoring these projects, enabling
plus repetitive defects, sales order processing, full quotation
the necessary approval for the eventual roll out of paperless
management, invoice passing, advanced scheduling, line
tech log systems with multiple EASA approved airline fleets.
maintenance control, AD/SB evaluation and deferred defect
management. The company provides electronic AMMs and
IPCs linked electronically to, and accessible by, the system.

CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details
CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 49


CrossConsense
W: www.crossconsense.com
T: +49 69 4035 7600 T: +1 866-498-3702
E: contact@crossconsense.de
Location: Frankfurt Germany;
Heusenstamm Germany
NAME OF PRODUCT MARKETED
• CROSSMOS
KEY BUSINESS/SOFTWARE AREAS
• Electronic Techlog Development
• Support
• Consulting
• Business Intelligence solutions
• App and dashboard development
“Since being established in 2002, we basically think from
the perspective of the user. We are not pure IT geeks
and it is exactly that which characterizes our services and
products. Thus we distinguish ourselves from most of the
specialists for the implementation of solutions. We can’t do
otherwise, because in the DNA of CrossConsense are many
years of experience in Airlines, in the area of procurement,
engineering and maintenance. We know your job as if it were
ours. And THAT you will feel immediately!”
CrossConsense’s portfolio stretches from AMOS Support,
BI-Management, Data Migration and Hosting to the products
CROSSMOS® (electronic tech log) and ACSIS (tool for
predictive maintenance).
CROSSMOS® is an electronic technical logbook (eTL)
developed with state-of-the-art methods and technologies. The
CROSSMOS® ELB consists of a service oriented architecture
with modular and exchangeable components, exchangeable
interfaces and separately updateable software modules.
CROSSMOS® includes a pilot client, a cabin client and a
maintenance client. CrossConsense is already working with
several international customers, gathering operational and legal
requirements from all sources CrossConsense also has a long
tradition in providing support for AMOS. You have one single
point of contact (no separated responsibilities for hardware,
database or application support) for 1st and 2nd level.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
DIRECTORY
EmpowerMX
W: www.empowermx.com
E: info@empowermx.com
Location: Frisco TX, USA
NAME OF PRODUCT MARKETED
• FleetCycle® Execution Suite — MRO
Manager (FCXM)
KEY BUSINESS/SOFTWARE AREAS
• FleetCycle® Execution Suite: Production
Manager (FXPM), MRO Manager (FCXM)
and Line Manager (FCXL)
• Maintenance Program Manager
(FCMPM), Planning Manager (FCPM),
Reliability Manager (FCRM), Material
Manager (FCMM), and Maintenance
Intelligence (FCMI), Electronic LogBook
(FCELB)
• Coming Soon: FleetCycle® Executive
Suite — Shop Manager (FCXS))
EmpowerMX is an aviation industry-recognized software
development/consulting-services business. We are purely
focused on empowering our customers with the ability to
decrease the costs of making air travel safer by equipping
their decision makers with reliable, real-time/globally
available intelligence for minimizing maintenance turn times/
OpEx while maximizing airworthiness/profits. FCXM allows
MROs, airlines, and lessors to effectively control the entire
maintenance lifecycle or only the portions for which they
are responsible. Airlines can jointly manage their outsourced
and insourced activites like engineering reliability, QA and
maintenance programs at the line, heavy and shop levels with
an expected reduction in cycle times and increase in labor
productivity on the magnitude of 16-30 percent. Third-party
MROs can run their entire operation from bidding through
contracting to invoicing.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 50
EXSYN Aviation Solutions
W: www.exsyn.com W: www.flatironssolutions.com
T: 0031-20-760 8200
E: hello@exsyn.com
Location: Amsterdam
NAME OF PRODUCT MARKETED
• Avilytics, TITAN
KEY BUSINESS/SOFTWARE AREAS
• Aviation Analytics solution
• Aircraft Reliability Management solution
• Predictive Maintenance solution
• Robotic Process Automation
• Data Migration
• Consulting Service
EXSYN Aviation Solutions is specialized in the field of aircraft
data, analytics & processing and provides user-friendly
and innovative aviation IT solutions for aircraft reliability
management and predictive maintenance. Also offered are data
processing and managed services for data migration, interface
design and software implementation management. They also
build customized solutions and software tools if off-the-shelf
products do not meet a customer’s needs.
Avilytics is EXSYN’s Predictive Maintenance, Aircraft Reliability,
and Engineering & Maintenance KPI Solution, reducing
AOG’s through informed decision making to prevent delays,
cancellations and save costs.
TITAN is a source independent data processing solution
for data migration purposes during an MRO software
implementation and for aircraft phase-in & phase-out. Because
of its unique technological framework TITAN eliminates most
human intervention during migration of aircraft airworthiness
& maintenance data and allows repetitive usage to directly
migrate fleets between MRO software systems.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
Flatirons Solutions
T: +1.303.627.6535
E: info@flatironssolutions.com
Locations: Europe, Asia, USA, Middle East
NAME OF PRODUCT MARKETED
CORENA Suite
KEY BUSINESS/SOFTWARE AREAS
• Content Management System (CMS)
• Interactive Electronic Technical Publisher
(IETP)
• Maintenance & Engineering
• Flight Operations
• Tablet Solutions & Mobility
Flatirons provides consulting, technology, and outsourcing
for content lifecycle management (CLM). For more than
20 years, we have served global Fortune 1000 customers
in aerospace, automotive, electronics, financial services,
government, healthcare, and publishing. Our customer
engagements help organizations efficiently deliver the
right information, at the right time, to the right people by
leveraging structured content and digital media — Turning
Content into Knowledge®. The CORENA Suite by Flatirons
is the leading content lifecycle management (CLM) solution
developed specifically for organizations that rely on mission-
critical data to design, manufacture, operate, or maintain
complex assets over their product and service lifecycles
as well as across multi-echelon business networks. For
more than 25 years, the world’s leading airlines, aerospace
manufacturers, OEMs, and defense organizations have relied
on the CORENA product suite to create, manage, and
deliver large volumes of technical information throughout its
lifecycle. Today, CORENA customers rely on the CORENA
suite to modernize their IT infrastructures, improve customer
satisfaction, and maintain their competitive advantage.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
 DIRECTORY

Honeywell IDMR Solutions IFS Laminaar Aviation InfoTech

W: https://aerospace.honeywell.com W: www.IDMR-Solutions.com W: www.ifsworld.com W: www.laminaar.com.sg
T: +44 1344 656000 T: +1-347-565-4367 T: + 613-576-2480 T: +65 6239 0150
E: John.Bradshaw@Honeywell.com E: sales@IDMR-Solutions.com E: AndInfo@ifsworld.com E: contact@laminaar.com.sg
Location: Germany, UK, USA Location: New York/Tel Aviv Locations: 60+ Worldwide Location: Singapore, Denver, Bangalore, Mumbai

NAME OF PRODUCT MARKETED
• Vocollect
KEY BUSINESS/SOFTWARE AREAS
• Voice Solutions for MRO
• Hands-Free, Eyes-Free MRO
Vocollect solutions deliver a new level of documentation
and compliance in your maintenance and  inspection
operations. The use of voice in a Hands-Free, Eyes-Free
manner enhances the  documentation of standard operating
procedures and provides the continuity you need to provide
better  consistency across your various locations.
NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED
• InForm • IFS Applications, IFS EOI,
IFS Maintenix
KEY BUSINESS/SOFTWARE AREAS
• Technical Publication KEY BUSINESS/SOFTWARE AREAS
• Engineering Orders • Fleet and Asset Management
• Task Cards • Maintenance, Repair and Overhaul
• Planning (incl line, heavy, complex assembly,
• Maintenance Programs component repair)
IDMR is a global provider of easy to use and all • 3rd-party MRO bidding, quoting,
encompassing Technical Documentation Management invoicing, product lifecycle management,
Solutions which have been designed exclusively for Fleet
operators, MRO providers and OEM organizations. IDMR’s
enterprise operational intelligence
Technical Documentation Management Solutions have proven IFS is a globally recognized provider of software solutions for
success in increasing operational performance and decreasing global aerospace & defense (A&D), including airlines and fleet
operational cost while ensuring airworthiness, safety and operators, A&D manufacturers, defense in-service support
regulatory compliance. and independent MROs. IFS’s solutions support project and
program-centric manufacturing; a complete spectrum of
maintenance management capabilities for sea, land and air
assets, from heavy, complex, and component MRO, to line
maintenance or at-platform/asset support; as well as all types
of procurement models. IFS’s innovative enterprise solutions
are designed for the regulated A&D industry and markets
where manufacturing, MRO, project and service functionality
are business- and operationally-critical whilst also supporting
global, core enterprise capabilities for managing finance,
inventory and human resources. With flexible, modular and
enterprise breadth, IFS solutions empower A&D organizations
to quickly adapt and manage change whilst delivering
bottom-line value, increasing efficiencies and cost savings,
and safeguarding compliance. IFS customers include BAE
Systems, Lockheed Martin, General Dynamics, SAAB, GE
Aviation, Pratt & Whitney, HAL, Emirates, LATAM, Qantas,
China Airlines, Air France-KLM, and Southwest Airlines.
NAME OF PRODUCT MARKETED
• ARMS®2.5, ARMS®NS, ARMS®on the TAB,
InfoPrompt 2.5
KEY BUSINESS/SOFTWARE AREAS
• Network / Commercial Planning with
Optimizers
• Flight Operations / Fleet Following
• Flight Planning & Dispatch
• Crew Operations Management with
Optimizers
• Maintenance, Engineering & Logistics
A future-ready and fully integrated software applications suite
for the aviation business: airlines, non-scheduled operators,
MROs, airport operators, regulators and training facilities, with
in-built optimizers, business intelligence (BI) & Data Analytics.
Our offerings may either be accessed as a complete suite
covering the full spectrum of operations, or as a stand-alone
module addressing a specific functional area, e.g., Network
Planning, Flight Ops, Crew, Maintenance, Logistics or Safety
or Analytics. The suite has a unified database that allows a
seamless flow of data and information between operational
functions. Our product is highly customizable and designed
to adapt to clients’ specific requirements. We do our own
implementations, on a turnkey basis, and also provide
prompt, reliable and economical technical support in-life.

CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details
CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 51


Lufthansa Industry
Solutions
W: www.lufthansa-industry-solutions.com
T: +49 40 5070 30000
E: marketing.sales@lhind.dlh.de
Location: Germany, Switzerland, USA
NAME OF PRODUCT MARKETED
• DocManage Product Suite, DocSurf
Mobile, EFFOM, DocCreate
KEY BUSINESS/SOFTWARE AREAS
• IT Solutions and Process
• Consulting for MRO
• Electronic Flight Operation Manuals
• Airline Job Card Content Management
• Predictive Analytics and Maintenance
• RFID
Lufthansa Industry Solutions is an IT service company for
process consulting and system integration. This wholly-owned
subsidiary of Lufthansa Group supports its customers with
the digital transformation of their company. Its customer base
includes both companies within Lufthansa Group as well as
more than 150 companies in various other industries.
The products EFOM and DocSurf Mobile were developed
together with Lufthansa Airlines based on 15 years of
common experience and excellence in electronic flight
operations manuals and processes to fulfill both current and
future requirements. EFOM — A manufacturer independent
Content Management System. Functionally mature and   based
on 17 years of experience, EFOM makes it possible to fulfill
FlightOps requirements, e.g. expandable for new publishing
backends; flexible to integrate new documents; open for
customized enhancements or to integrate business processes
such as Compliance Management. DocSurf Mobile — A
Library Viewer for MRO and FlightsOps documents is
available as a native iOS app or Windows application. The
revision service allows change lists to be checked and
content to be compared with a previous version. Navigation
is intuitive and includes a fast and easy search. A user
independent  management of favorites and notes is provided,
keeping this information revision safe and available.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
DIRECTORY
NVable
W: www.nvable.com
T: +44 141 280 0050
E: contact@nvable.com
Location: Glasgow, UK
NAME OF PRODUCT MARKETED
• ConNVerge for Aviation
KEY BUSINESS/SOFTWARE AREAS
Electronic Techlog
Electronic Forms (Assessments)
Document Management
Operational Analysis
Station Operational Compliance
The concept behind our CoNVerge platform is simple. We
believe that businesses should have the flexibility to easily
innovate and add new applications to their toolbox, without
being stifled by legacy technology or a single technology
brand.
CoNVerge is all about minimising risk, fuss and capital
costs and maximising efficiency. Provided as a service, it
combines a hosted environment and web portal with mobile
applications and data interfaces to virtually any system.
The platform is easily integrated into your existing business
systems and brings together the best tools to handle data
acquisition and data analysis — all on scalable infrastructure.
Best of all, we even take the day-to-day management off
your hands.
Our CoNVerge platform is blazing a trail in the aviation
sector. In a hi-tech industry, where the stakes are even higher,
long-standing clients such as British Airways Cityflyer know
they can rely on NVable and our custom-designed software
to make things simple, safer, more secure and streamlined.
We provide airlines with technology solutions that reduce
effort, improve processes and produce useful information,
with one simple goal — to change things for the better.
Bring everything together and do IT better when you bring
onboard CoNVerge and NVable.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 52
Orlando
W: www.orlandotechpubs.com
T: +33 (0) 534 362 971
E: contact@orlandotechpubs.com
Location: France
NAME OF PRODUCT MARKETED
• Orlando Suite for Tech Pubs
KEY BUSINESS/SOFTWARE AREAS
• Cloud Aviation Document Management
• OEM and company manuals XML
authoring
• Controls & Data Analytics
• Publishing and Distribution
• Web & Mobile & EFB document viewer
Orlando Suite for Tech Pubs is an XML-based cloud
Document Management System designed for airlines, MRO
and manufacturers. It is the unique solution capable of
managing Company, Flight Ops, Maintenance and Engineering
manuals in one system. It is natively compliant with OEMs’
proprietary electronic data schemas and with the main
aviation technical data standards (ATA Spec 2300, ATA iSpec
2200, S1000D).
Orlando Suite features are in 7 modules to streamline the
manuals lifecycle: Library (Cloud CMS), Editor (Web based
WYSIWYG editing, content reuse), Merger (automated OEM/
airline manuals reconciliation), Analytics (data checker,
compliance to regulations, revision report), Publisher (HTML,
PDF and XML), Dispatcher (Distribution of publications,
Mobile Content Management), Explorer (Web & Mobile &
EFB viewers).
It also supports interoperability with other systems, and
(manuals can be exported to their native XML standard. Our
customers benefit from the best in class secured Cloud offer
as well as premium support services delivered by our Tech
Pubs experts committed to assisting users at every stage of
the process.
Orlando is the sole off-the-shelf solution approved by the
leading turboprop manufacturer ATR to manage the ATR
Flight Operations XML manuals.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
Ramco Systems
W: www.ramco.com/aviation-suite/
T: +91 9677156327
E: cynthia@ramco.com
Location: 21 offices worldwide
NAME OF PRODUCT MARKETED
• Ramco Aviation M&E Solution, Ramco
Aviation MRO Solution, Ramco
Anywhere Apps, Ramco flyMORE
KEY BUSINESS/SOFTWARE AREAS
• Maintenance & Engineering
• Maintenance, Repair & Overhaul
• Mobility Solutions
Ramco Systems offers Aviation Maintenance solutions on
premise and on cloud, with multi-tenant capability and next-
gen mobility for Airlines, Heli-Operators, MROs and Charter
operations. Its comprehensive scope spans the spectrum of
organizational needs, including Finance, HCM, Manufacturing,
Planning and Optimization, in one integrated platform.
Ramco Aviation’s latest Next-Gen digital technologies include:
Mobility Solutions: Ramco’s next-gen mobility solutions
for maintenance operations are available through an app
ecosystem wherein everybody involved can seamlessly
execute critical operations on the go, from anywhere, anytime;
The BOTS Revolution: Ramco intelligent CHATBOTS deliver
parts data, manage AOGs, and perform daily admin tasks for
a more personalized and immersive ERP experience; Hyper-
Connected Ecosystem: B2B integrations with AeroXchange,
Gains, Logistics providers and OEMs bringing Suppliers,
Customers and Logistics providers together on ONE platform
Ramco Series 5 reduces Turn Around Time (TAT) while
increasing operational performance and compliance through
user-friendly interfaces. Ramco has always been an innovator
in maintenance IT — enabling clients to focus more on
business-critical activities, while the solution processes
transactions and decision support, based on intelligent rules.
Powering 4000+ aircraft and 21,000+ end-users, Ramco is
used by more than 75 operators world-wide.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo

Rolls-Royce Controls
and Data Services
W: www.controlsdata.com W: www.rota.technology
T: +44 (0) 1332 777 100
E: info@controlsdata.com
Location: Germany, UK, USA, India, New Zealand
NAME OF PRODUCT MARKETED
• VisiumDIAGNOSTIC, VisiumFUEL,
VisiumAQD
KEY BUSINESS/SOFTWARE AREAS
• Equipment Health Management
• Fuel Efficiency Management
• Emissions Monitoring
• Fleet Reporting
• Safety, Quality and Risk Management
• MRO Business and Parts Management
Today, in the aerospace sector only, over 1,300 customers
are benefiting from Rolls-Royce digital services globally.
Through our EHM services, we monitor around 10,000
engines, 24 hours a day, 7 days a week, 365 days a year,
analysing billions of data points on-board per flight, and
millions every day on the ground. Our digital services
complement the Group’s TotalCare® Service Solutions of
Maintenance, Availability, Efficiency and Asset Value, allowing
our customers to increase availability of their critical assets,
minimising risk and operational disruption to ultimately
improve their operational efficiency.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
DIRECTORY
ROTA.technology Inc.
T: +1 321 710 7682(ROTA)
E: info@rota.technology
Location: Melbourne, FL USA and global
NAME OF PRODUCT MARKETED
• Consulting, MXF Software, PDS(Process
Development System) and custom
applications
KEY BUSINESS/SOFTWARE AREAS
• MRO IT Software Implementations
• MRO IT Software Upgrades
• MRO IT Software Support/Managed
Services
• MX Long Range Planning
• MRO IT Custom Software Development
With MRO systems projects and support spanning
both the military and commercial markets ROTA brings
proven experience to all sides of aviation. Our team has
been embedded for years in the business functions we
support. In both military and commercial. Specializing in
system implementations and upgrades ROTA brings deep
knowledge of aviation business processes, integrated
into custom built software, to provide not only all testing
documentation but also leave customers with a full manual
of SOPs moving forward. Aside from upgrades ROTA has
completed a number of data projects from cleaning up
aircraft configuration to system security overhauls. After these
upgrades or projects, training and ongoing admin support
can be provided for any MRO IT needs.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 53
Rusada
W: www.rusada.com W: www.seaburysolutions.com
T: 03333 440730
E: information@rusada.com
Location: Switzerland, USA, UK, UAE, India,
Singapore, Australia
NAME OF PRODUCT MARKETED
• Envision
KEY BUSINESS/SOFTWARE AREAS
• Fleet Management
• Base Maintenance
• Line Maintenance
• Flight Operations
• Materials Management
Rusada develops ENVISION - an industry leading MRO
and Flight Operations solution. With over 100 customers
worldwide and a combined fleet of 2,000 fixed wing and
rotary aircraft, ENVISION is used by aircraft operators and
MRO’s to successfully manage their operations.
The latest version of ENVISION is web-based and device-
agnostic with an intuitive and user-friendly interface.
Modules, which can be purchased individually or as part
of an integrated solution, include: Fleet Management, Base
Management, Line Maintenance, Component Maintenance,
Materials Management, Financial Management, Resource
Management, Quality & Safety Management and Flight
Operations.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
Seabury Solutions
T: +353 61 749 010
E: marketing@seaburymro.com
Location: Ireland; Argentina
NAME OF PRODUCT MARKETED
• Alkym, EPAS, eAuthority
KEY BUSINESS/SOFTWARE AREAS
• Technical Operations
• CAMO
• MRO
• Performance Analytics
• Regulator Applications
Seabury Solutions is a leading global aviation software
development and consultancy company. It was established
in 2002 and forms part of the Seabury Group. Seabury
Solutions has built a reputation in that time as the vendor
who delivers cost effective world class aviation management
software. The integrated product range includes solutions for
Airlines, MRO Organizations, Aviation Regulators. Enterprise
Performance Analytics Systems (EPAS) includes models used
for Maintenance Analytics, Contracts and Invoicing, Flight
Profitability, Budget Planning, Fuel Planning, Market Analytics
and Sales / Distribution Analytics.
With our software products serving over 80 customers in 35
countries globally they are suitable for the largest to small /
medium sized operations.
Alkym Management and Control System for Aircraft
Maintenance is a modular solution where each organization
can select which tools meet their requirements. This proven
solution brings the top functionality in market leading
implementation time scales. Typically, the average time to GO
LIVE is between 8 and 15 weeks. With 24 / 7 professional
support services to make sure your teams are getting the
best from our systems Seabury Solutions should be on every
short listing to compare the value proposition against the
market.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
 DIRECTORY

Swiss Aviation Software TRAX Ubisense Vistair Systems

W: www.swiss-as.com W: www.emro.com W: www.ubisense.net W: www.vistair.com
T: +41 61 582 72 94 T: +1 305.662.7400 T: + 44 (0)1223 535170 T: 01454 550663
E: marketing@swiss-as.com E: sales@trax.aero E: GLOBALenquiries@ubisense.net E: info@vistair.com
Location: Basel, Switzerland; Miami, FL, USA; Location: Miami, FL, USA; West Sussex, UK; Tokyo, Location: Cambridge, UK; Denver, USA, Düsseldorf, Location: United Kingdom
Singapore Japan; Riyadh, Saudi Arabia Germany; Paris, France; Tokyo, Japan; Vancouver,
Canada

NAME OF PRODUCT MARKETED
• AMOS
KEY BUSINESS/SOFTWARE AREAS
• Material Management
• Engineering
• Planning
• Production
• Maintenance Control
Swiss AviationSoftware unites over 25 years of IT experience
with profound MRO expertise and offers its customers the
functionally unsurpassed and technologically state-of-the-
art maintenance system AMOS. AMOS is a comprehensive,
fully-integrated software package that successfully manages
the maintenance, engineering and logistics requirements of
modern airlines and MRO providers by fulfilling demanding
airworthiness standards. Today, over 140 customers worldwide
steer their maintenance activities with AMOS, which makes
AMOS one of the industry-leading MRO software systems
worldwide.
NAME OF PRODUCTS MARKETED
• eMRO
• eMobility
KEY BUSINESS/SOFTWARE AREAS
• Engineering & Planning
• Production & Shop
• Technical Records & Reliability
• TRAXDoc Document Control
• Supply Chain Management
• E-enabled Aircraft Capabilities
• Aircraft Mobility apps
• Maintenance Mobility apps
• Warehouse Mobility apps
TRAX is the global leader in the aviation industry for MRO
ERP software, with over 170 airlines using their products.
TRAX has the most advanced maintenance software
solutions available for airlines and MROs worldwide with
fleets consisting of all types of aircraft. TRAX eMRO is a
completely integrated product, in addition, the eMobility suite
offers a range of iOS apps to provide mobile accessibility.
Organizational efficiency gains can be substantial when
using TRAX eMRO and eMobility, and ROI is quickly realized.
TRAX maintains its advantage over the competition by
developing software that works for customers through
modern technology, world class support and strong customer
relationships.
NAME OF PRODUCT MARKETED
• SmartSpace, enterprise location
intelligence platform
KEY BUSINESS/SOFTWARE AREAS
• SmartSpace Production Logistics
Monitor
• SmartSpace Asset Monitor
• SmartSpace Audit & Compliance
• SmartSpace Compliance Monitor
Digital transformation is driving a fundamental change in the
Aerospace, Defence and MRO sectors. By focusing on their
culture, processes and tools, companies will leverage new
technologies to become smarter, more productive and lay the
foundations for greater competitiveness in a digital world.    
Connecting manufacturing systems to real-world business
process is fundamental to realising this vision and
Ubisense’s SmartSpace provides a foundation platform for
our customers’ Industry 4.0 strategy. SmartSpace enables
OEMs and MROs to create a real-time digital twin of
their environment, connecting activities to manufacturing,
execution and planning systems, making real-world processes
involving moving assets visible and measurable.  
Offering in-depth knowledge of the sectors in which
it operates, Ubisense has long standing relationships
with many customers across target markets including
aerospace and defence, passenger and commercial
vehicle manufacturing, communications and utilities. Since
inception in 2002, we have built up a strong  customer
base including 6 of the top 10 Fortune 500 manufacturers,
9 of the leading  10  automotive manufacturers, 2 of the
top  3  aerospace manufacturers and 5 of the major telecoms
network operators around the  world use our solutions
including 3 of the top 4 in  North America.
NAME OF PRODUCT MARKETED
• DocuNet, CrewNet, SafetyNet,
QualityNet, RiskNet
KEY BUSINESS/SOFTWARE AREAS
• Aviation Document Management Solution
• Aviation Safety Management Software
• Aviation Quality Management Solution
• Crew Notices and Bulletins Software
Vistair provides document, safety and quality management
technology solutions to support the delivery of improved
safety, compliance, and operational efficiency that results
in significant commercial savings to airline organisations.
Combining technology, development expertise and service
delivery, Vistair’s solutions provide both airlines and ground
operations with an approach that helps demonstrate a clear
link between increased reporting and a change in procedures
and behaviours, to drive a safer organization  
Document Management: DocuNet™ is a powerful document
management and distribution solution, capable of delivering
a complete operational library of all mission-critical content
across multiple platforms and fleets. It provides a process for
airlines to control the intellectual content of manuals, handling
processes relating to data, publication and delivery, enabling
airlines to focus on core business operations.
Safety/Quality Management: SafetyNet™ is an aviation
reporting system and investigation solution that drives real
change in the management of safety-related occurrences.
It is currently deployed by a number of global airlines
including Delta and also counts the military among its
user base. Complementing this is RiskNet™ an advanced,
change and aviation risk management solution that provides
hazard identification. Integrating with both, QualityNet™ is
a comprehensive aviation compliance software that enables
Quality Managers to manage audit schedules, checklists and
non-compliances through an intuitive interface.

CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details
CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 54

 WHAT’S IN THE OPERATIONS ISSUE?
CASE STUDY: Digital
efficiency in flight
operations, safety and
compliance
Florence Baudin, Legislation
and Quality Representative,
Luxair and Santiago Mesa,
Sales Executive —
Aeronautical Engineer, Web
Manuals
How a sophisticated digital
document management
software system was
designed to author and
centrally store documents and
manuals to distribute the
most up-to-date digital
versions across multiple
devices and even into
different EFB solutions.
Click here to read
CASE STUDY:
Optimizing Statistical
Contingency Fuel at
Lufthansa Cargo
Michael Lingemann, Fuel
Efficiency Manager,
Lufthansa Cargo and Delyan
Savchev Data Scientist,
Honeywell
In this case study Lufthansa
Cargo outlines its use of big
data, along with formulas and
calculations, to optimize
contingency fuel for each
flight and to ensure that every
variable can be incorporated
in any decision on
contingency fuel.
CASE STUDY: Using Big
Data to drive efficiency
at Volotea
Jordi Garcia, Operations
Engineering Analyst A319,
Volotea
Volotea uses the latest big
data and digital technologies
to transform its fuel efficiency
program allowing the airline
to analyze and identify the
most relevant opportunities
for fuel savings from all flight
data, and improve overall
operations.
NEW: SOLUTIONS
IN PRACTICE
Real life essential five minute
case studies
Achieving Operational
Effi­ciency at SAS via a Fully
Supported Document
Management Solution
Carina Dahlqvist, Publishing
Manager at SAS Group
Operations outlines the
benefits of implementing a
fully supported document
management solution for the
maintenance, publication and
distribution of flight
operations manuals at SAS.
AIRCRAFT IT
VENDOR FLIGHT LOG
Francois Chazelle shares the
motivation to improve fuel
performance and the
technology behind the
solutions from Safety Line
In the latest of our Q&A
pieces, Francois Chazelle,
Partner & CCO, Safety Line
completes his ‘Vendor Flight
Log’ for Aircraft IT.
Plus News and Operations
Software Directory
Operations
 KEEP UP WITH
MRO IT
DEVELOPMENTS

SUBSCRIBE HERE FOR FREE…

IT TAKES A FEW MOMENTS
AIRCRAFT IT
MRO