Saint Francis of Assisi College

Course Title: Fundamentals in Lodging Operations

Course Code: PCHM 104
Course Description: This course describes the skills, knowledge and performance outcomes required to explore and analyze the management and practices of lodging operations
and related sales activities in the major operating and support departments. It will also expose the students on the unique aspect of managing a service – based
lodging establishment delivered by diverse employees and understanding of the business and financial operations of the lodging firm. The course introduces
the housekeeping department of a hotel and lodging organization: Its organizational structure; roles and responsibilities: function of the department; equipment
and tools for housekeeping operations; methods and procedures of cleaning operations including linen, uniform and laundry service; general maintenance and
decoration of a hotel, safety and sanitation in housekeeping operations and record keeping: precautionary procedures; guest safety and hotel assets. Laboratory
includes actual exposure in the housekeeping operations.
Duration: 3 hours per week for 18 weeks for a total of 54 hours
Prerequisite: 3rd Yr. Standing
Learning Outcomes: 1. Understand the growth and development of the Accommodation business;
2. Compare and contrast hotel classifications and lodging establishments;
3. Familiarize hotel housekeeping standards;
4. Understand management of lodging operation.
5. Familiarize hotels locally
6. Define the hotel and determine the classification various hotel rating system;
7. Identify and explain the different types and uses of cleaning tools, materials and equipment for room servicing
8. Analyze the functions performed by different divisions and departments within a lodging operation to visualize the interaction of all area
9. Describe ethical and legal responsibilities in lodging and food and beverage service facilities
10. Expound the essential departments of Lodging Operation and a brief overview of the housekeeping department and the functions of the ff. various
department within the lodging operation
11. Interpret the techniques and strategies used to foster positive, ongoing relationships with guest
12. Explore the sales and marketing operation of the hotels and its unique characteristics
13. Elucidate the recruitment and selection process of the hotel
14. Perform the process of reservation, check-in and departure.
15. Acquire basic concepts about guests cleaning and includes the: room assignments sheets, room inspection and cleaning a guest room.
 #96 Bayanan, Bacoor City, Cavite

Teaching and Learning Activities

Topics References Assessment Tasks (ATs) Resource Materials
(TLAs)
UNIT 1. Learn & Practice Hotel Housekeeping by Celia ● Interactivity ● On-hand laboratory activity ● Computer
I. OVERVIEW OF THE E. Cariño and Jennefer L. Yap ● Content and Interaction ● Online Activities ● Internet
HOSPITALITY Housekeeping by Laarni A. Urbiztondo and ● Self-paced learning ● Collaborative Learning (Online) ● E-mail
INDUSTRY Leonora D. Basbas ● Synchronous Discussion ● Individual Reporting ● LMS
● Online exams ● MS PowerPoint
-The Pineapple Tradition
TESDA Training Regulations Housekeeping ● Housekeeping ● MS Word
-Interrelated Nature of Hospitality NC II (Amended ● Video/Photo slideshow of cleaning ● Video Editor
and Tourism supplies ● Photo Editor
-Characteristics of the Hospitality Santos, B. & Moral P. 2014. Hotel and Resort ● Oral questioning
Industry Operations. MaxCor Publishing House, ● Written Exam
Quezon City Philippines. ● Readings and
-Founders and history of the ● Research, ● Case Study-Career in the
Hospitality Industry ● Recitation Housekeeping Department
-Classification of Accommodation Department of Tourism. (2012). DOT
Memorandum Circular 2012-2: Rules and
-Hotel Definition and Classification Regulations to govern the Accreditation of
-Hotel Rating System Accommodation Establishments hotels, resorts
Philippine Hotel Classification and apartment hotels. Manila: Department of
1. International Chain of Hotels Tourism
2. Hotels in NCR (857) Housekeeping Management - ● Guided Designs
3. Hotels in Pasig YouTube
4.Accredited Hotels as per DOT
-Hotel Management Contacts
Accreditation Standards
-Time Sharing Concept
-Types of Time Shares ● Brainstorming,
-The Pre-requisites ● Case Study and Review of
-Anatomy of Global Hotelier and Related Literature,
Traveler ● Group Dynamics
-Service Basics ● Discussion
-Personal Hygiene and Grooming ● Multimedia based
-Attending to Guests
-Hotel Departments
-Product Knowledge teaching techniques
-Revenue and Cost Centers
-Activity No. 1
-Hotel Operational Cycle
(identify the International; Chain
-Hotel facilities and amenities

UNIT 2
A. Housekeeping Department
-Sample Organizational Structure
-Key activities of the housekeeping
department
-Housekeeper’s Profile
-Housekeeping Areas in the Hotel
-Public area
-Guest Rooms
-Guest Room Cleaning Basics: Sizes
of Hotel Logos)
-Assignment: design and come up
with your own hospitality attire
-Activity No. 2
OOTD # (Outfit of the Day) and
#Hugot
(Each student will model and
mention their own Hugot as on
what it takes to make it in the
hospitality industry
● Student Reporting on
Hotel facilities and
amenities
Learn & Practice Hotel Housekeeping by Celia ● Interactivity ● Case Studies ● Computer
E. Cariño and Jennefer L. Yap ● Content and Interaction ● Online Activities ● Internet
Housekeeping by Laarni A. Urbiztondo and ● Self-paced learning ● Collaborative Learning (Online) ● E-mail
Leonora D. Basbas ● Synchronous Discussion ● Critical Reviews ● LMS
● Guided Designs ● Online exams ● MS PowerPoint
Department of Tourism. (2012). DOT ● Lodging Establishments ● MS Word
Memorandum Circular 2012-2: Rules and classifications ● Video Editor
Regulations to govern the Accreditation of ● Demonstration ● Photo Editor
Accommodation Establishments hotels, resorts ● Self-Assessment
and apartment hotels. Manila: Department of ● Housekeeping Forms
Tourism ● Brainstorming, ● Window Cleaning
● Case Study and Review of ● Bathroom Cleaning
of Bed TESDA Training Regulations Housekeeping Related Literature, ● Repair Guest clothes (types of
-Guest Room Types NC II (Amended ● Group Dynamics stitches)
-Guest Room Cleaning Basics ● Demonstration ● Opening and checking the guest
Santos, B. & Moral P. 2014. Hotel and Resort ● Discussed standard stock a luggage
-Summary Procedure in Cleaning Operations. MaxCor Publishing House, maid’s cart ● Cleaning and polishing variety of
Guest Quezon City Philippines. shoes
-Housekeeping Equipment & ● Demonstration of Ironing clothes
Amenities (802) Housekeeping Bathroom Cleaning | ● Proper handling of guest’s request
-Pre-guest room cleaning Hospitality Management | Practicum Sa ● Two-knock, three-announcement rule
-Entering Guest Room Bahay 2020 - YouTube ● Make an album of the different fold
-Prepare Room Cleaning (802) Bed Making | Housekeeping | -Lecture of towels used in hotels
-Clean Room Area Hospitality Management - YouTube Group Presentation “Employees ● Provide housekeeping services to
-Make the Bed Perspective about employing people guests
(802) Turn Down Service |Housekeeping | ● Table set-up – English Breakfast,
-Dust the Room with disabilities: A Comparative
Hospitality Management Practicum - Continental and American
-Clean the Bathroom Study across Industries”
-Replenish Supplies and Guestroom YouTube
Amenities (802) Housekeeping (bathroom cleaning) -
-Vacuum Guestroom Area YouTube
-Exit Guest Room Cleaning Agents Used in Hotel
-Room Inspection Standard Housekeeping (hospitality-school.com)
-Types of Laundry Types of Room Cleaning Chemicals / Taski
-Laundry Symbol Cleaning Agents (R1 to R9) | Housekeeping
-Commercial Laundry Cycle (setupmyhotel.com)
-Guest Laundry https://www.hsa.ie/eng/Your_Industry/Ca
tering_and_Hospitality/Housekeeping/
-Demonstrate of two methods of
(857) Linen and Uniform Rooms - YouTube darning and mending clothes
UNIT 3
-Rooms Division
-sample Organizational Chart
-Reservation
-Online Reservation Process
-Departure Phase
-Front Office
-Food and Beverage Department
-Dining Experience
Dining Operations
Learn & Practice Hotel Housekeeping by Celia ● Interactivity ● Case Studies ● Computer
E. Cariño and Jennefer L. Yap ● Content and Interaction ● Online Activities ● Internet
Housekeeping by Laarni A. Urbiztondo and ● Self-paced learning ● Collaborative Learning (Online) ● E-mail
Leonora D. Basbas ● Synchronous Discussion ● Critical Reviews ● LMS
● Online exams ● MS PowerPoint
Department of Tourism. (2012). DOT ● Individual presentation of the job ● MS Word
Memorandum Circular 2012-2: Rules and profile of the Rooms Division ● Video Editor
Regulations to govern the Accreditation of Department ● Photo Editor
Accommodation Establishments hotels, resorts ● Self-Assessment
and apartment hotels. Manila: Department of ● Bedmaking – FINALS
● Readings and
Tourism ● Research,

-Kitchen Department-French Kitchen
Brigade
-Banquet / Events Department
-Sales and Marketing Department
-Sales Process
-Public Relations Department
-Recreation Department
-HR Department
-Security department
-Engineering Department
-Hotel Casinos
● Recitation Assignment: Record a scene showing the
activities in F.O – Reservation, Arrival
Santos, B. & Moral P. 2014. Hotel and Resort Phase, Escorting Guests and Departure
Operations. MaxCor Publishing House, Phase
Quezon City Philippines.
Introduction to Hotel and Restaurant Office
Operations by Amelia S. Roldan ● Guided Designs
Front Office Management by Aytona, A. and
De Villa, O.M.
(857) ELEC 1 Main Functions of Rooms
Division Department - YouTube  Take Housekeeping NCII
(857) Introduction to Front Office | Part II -
● Brainstorming,
YouTube ● Case Study and Review of
Related Literature,
● Group Dynamics
Attendance plays a big factor in the grading system. The professor has the right to refuse due to lack of requirements.

⮚ COURSE GRADE = 30% Prelim Period Grade + 30% Midterm Period Grade + 40% Final Period Grade
⮚ PERIOD GRADE = 40 % Major Exam + 30% Quizzes + 20% Class Participation + 10% Attendance

COURSE EVALUATION/COURSE ASSESSMENTS:

Course Evaluation:

Major Examinations …………………………………………… 40%

Quizzes/Exercises/Assignment/Recitation/Report…………………………………………… 40%

Laboratory …………………………………………… 60%

-Skill Test – 25%
-Values – 10%
-Attendance – 25%
Peer Evaluation/Collaborative exercises …...…………………………...…………… 20%

Lecture ……………………………………………. 40%

-Attendance – 20%
-Examination – 10%
-Values – 10%
Hotel Familiarization ……………………………………………. 10%

CLASS POLICY
✔ Please ensure your course enrollment.
✔ Submit course activities on time.
✔ Seek advice regarding your course deliverable to your INSTRUCTOR.
✔ Attend ONLINE class discussion regularly.
✔ Always be in proper class attire.
✔ Observe proper decorum during ONLINE class discussion.
✔ Avoid absences. Nine (9) hours of absences means “Warning” and beyond
nine hours is “Failed due to excessive absences.”

 Reasonable excuses include: family emergency, illness and a serious personal problem.