PAMANTASAN NG LUNGSOD NG MAYNILA

(University of the City of Manila)

PLM BUSINESS SCHOOL
DEPARTMENT OF HOSPITALITY MANAGEMENT

DEGREE PROGRAM BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT

PRE-REQUISITE/
COURSE CODE COURSE TITLE UNITS COURSE TYPE PRE-REQUISITE TO
CO-REQUISITE
HM 104 Fundamentals in Lodging Operations (Lecture) 1 Hospitality Professional Courses -- --

This course describes the skills, knowledge, and performance outcomes required to explore and analyze the management and practices of lodging operations and
related sales activities in the major operating and support departments. It will also expose the students to the unique aspect of managing a service–based lodging
establishment delivered by diverse employees and understanding of the business and financial operations of the lodging firm. The course introduces the
COURSE
housekeeping department of a hotel and lodging organization: its organizational structure; roles and responsibilities; functions of the department; equipment and
DESCRIPTION
tools for housekeeping operations, methods and procedures of cleaning operations including linen, uniform, and laundry service; general maintenance and
decoration of a hotel: safety and sanitation in housekeeping operations; management of operations and recordkeeping; precautionary procedures; guest safety and
hotel assets. Laboratory includes actual exposure in housekeeping operations.

UNIVERSITY VISION
The Pamantasan ng Lungsod ng Maynila shall be the premier people’s university pursuing public interest a national development.
UNIVERSITY MISSION
The Pamantasan ng Lungsod ng Maynila shall form critical-minded and service-oriented leaders and innovators in various disciplines through accessible and relevant quality education,
transformative institutional research and extension services, and key linkages.
CORE VALUES
The Pamantasan ng Lungsod ng Maynila shall be guided by the values of academic excellence, integrity and social responsibility, and by the principles of Karunungan, Kaunalaran and
Kadakilaan.
GOALS AND KEY RESULT AREAS

“RAISE PLM”
Provide Relevant Quality Tertiary Education
Generate Augmented Resources
Sustain Institutionalized Research and Extension
Deliver Service to the Public
Advance Employee, Faculty and Student Welfare
Promote Public Interest
Establish Linkages and Partnerships
Optimize Management of Resources
PROGRAM EDUCATIONAL OBJECTIVES
Graduates of Hospitality Management Program are expected to:
• Be competent, productive, and socially responsible hospitality professionals.
• Demonstrate proficiency in the utilization of new technology and research.
• Take leadership role in addressing the concerns of the community towards improving their quality of life.

PROGRAM OUTCOMES
A graduate of the Hospitality Management pprogram must:
a. An efficient hospitality professional equipped with positive attitude towards work
b. A servant leader in the hospitality industry with people-oriented skills
c. A planner and initiator of alternative approaches to skills and knowledge application across a broad range of technical and procedural requirements
d. A practitioner who manifests knowledge/skills related to idea, principles, and concepts in the operation of hotel and restaurant entity
e. A team worker equips with basic research methods and problem-solving technique in the operations of lodging and foodservice enterprise
f. An effective communicator that understand and assess relevant information from a range of sources applicable for efficient management
g. An advocate in the application of work-related technology including information, education and communication
h. Responsible team player that demonstrates leadership, communication and collaborative competence

2 | PLM BS / HM – HM 104/ FUNDAMENTALS IN LODGING OPERATIONS

 Module No. No. Of Learning Objectives Topics for Discussion Methodology Assessment/ Supplementary
Hours Evaluation Resources
The learners shall be able to:
1 3 1. Understand the foundation 1. Definition of Hospitality and Use of Microsoft Onsite/Online Dimensions of tbe
History of the Hospitality Hours and history of the hospitality its Characteristics Teams and Zoom learning lesson Hospitality Industry by
Industry industry. 2. Meaning of Hospitality and Paul Dittmer, 3rd Edition,
2. Identify and describe the Hospitality Onsite/Online Assignment 2003
characteristics of various Research
historical periods. Assessment Activity Introduction to
3. Define hospitality and Face to Face Lecture- Management in the
describe its characteristics, discussion Hospitality Industry,
hospitality management, and Onsite/Online Clayton W. Barows, Tom
hospitality industry. Individual Activity activities Powers, and Dennis
4. Identify the multiple factors Reynolds, 10th Edition
influencing the hospitality Onsite quizzes
industry. Hotel/Motel Operations:
5. Chronicle the developments An Overview by Suzanne
in the hospitality industry (from Weissinger, 2nd Edition,
early beginnings to present). 2000

Hotel Management
Operations, Denney G.
Rutherford and Michael J.
O’ Fallon, 4th Edition,
2006

Pamantasan ng Lungsod
ng Pasig – College of
Hospitality Management

Findamentals of Lodging
Management by David K.
Hayes, Jack D.
Ninemeier, Allisha A.
Miller, 2nd Edition, eBook,
Pearson, 2015

Hotel and Lodging

Management: An
Introduction by Alan T.
Stutts and James F.
Wortman, 2nd Edition,
2015.

2 3 1. Discuss the various 1. Hotel Management Use of Microsoft Onsite/Online Findamentals of Lodging
Various Departments in the Hotel Hours departments and sections in the Structure Teams and Zoom learning lesson Management by David K.

3 | PLM BS / HM – HM 104/ FUNDAMENTALS IN LODGING OPERATIONS

 Module No. No. Of Learning Objectives Topics for Discussion Methodology Assessment/ Supplementary
Hours Evaluation Resources
The learners shall be able to:
Industry hotel industry. 2. Large/Full-Service Hotel Hayes, Jack D.
2. Define departmental 3. Small/Limited-Service Onsite/Online Assignment Ninemeier, Allisha A.
responsibility. Hotel Research Miller, 2nd Edition, eBook,
3. Outline the hotel 4. Responsibilities of Hotel Assessment Activity Pearson, 2015
management structure. Management Professionals Face to Face Lecture-
4. Discuss the responsibilities of 5. Typical Qualifications discussion Dimensions of tbe
hotel management 6. Working Conditions Onsite/Online Hospitality Industry by
professionals, their 7. Skills Required for Hotel Individual Activity activities Paul Dittmer, 3rd Edition,
qualifications, and their working Management Professionals 2003
conditions. 8. Salary Package in Hotel Onsite quizzes
5. Discuss the skills required for Management Introduction to
hotel management Professionals Management in the
professionals, salary packages, 9. Overall Prospects of Hospitality Industry,
and overall prospects in hotel Hospitality Management Clayton W. Barows, Tom
management. Powers, and Dennis
Reynolds, 10th Edition

Hotel/Motel Operations:
An Overview by Suzanne
Weissinger, 2nd Edition,
2000

Pamantasan ng Lungsod
ng Pasig – College of
Hospitality Management

Hotel Management
Operations, Denney G.
Rutherford and Michael J.
O’ Fallon, 4th Edition,
2006

Hotel and Lodging

Management: An
Introduction by Alan T.
Stutts and James F.
Wortman, 2nd Edition,
2015.

3 3 1. Discuss the different types of 1. Hotel Classifications and Use of Microsoft Onsite/Online Dimensions of tbe
Types of Lodging Hours lodging accommodations. Standards Requirements Teams and Zoom learning lesson Hospitality Industry by
Accommodations 2. Discuss the hotel 2. Classification and Star Paul Dittmer, 3rd Edition,
classification and standard Ratings of Hotels in Onsite/Online Assignment 2003
requirements. Foreign Countries Research

4 | PLM BS / HM – HM 104/ FUNDAMENTALS IN LODGING OPERATIONS

 Module No. No. Of Learning Objectives Topics for Discussion Methodology Assessment/ Supplementary
Hours Evaluation Resources
The learners shall be able to:
3. Discuss the different styles 3. Style and Location of Assessment Activity Introduction to
and locations of the hotel. Hotels Face to Face Lecture- Management in the
4. Discuss the different 4. Classification of Resorts discussion Hospitality Industry,
classifications of resort 5. Types of Restaurants Onsite/Online Clayton W. Barows, Tom
5. Discuss the various types of 6. Variations of Restaurant Individual Activity activities Powers, and Dennis
variations of a restaurant. 7. Hotel Ownership and Reynolds, 10th Edition
6. Discuss hotel ownership and Affiliation Onsite quizzes
affiliation. Hotel/Motel Operations:
An Overview by Suzanne
Weissinger, 2nd Edition,
2000

Hotel Management
Operations, Denney G.
Rutherford and Michael J.
O’ Fallon, 4th Edition,
2006

Hotel and Lodging

Management: An
Introduction by Alan T.
Stutts and James F.
Wortman, 2nd Edition,
2015.

4 3
Hotel Management Meaning and Hours
Principles
1. Discuss and understand the 1. Hospitality Management Use of Microsoft Onsite/Online Dimensions of tbe
meaning of management and Concepts Teams and Zoom learning lesson Hospitality Industry by
hotel management. 2. The Role of a Hotel Paul Dittmer, 3rd Edition,
2. Discuss the role of a hotel Manager Onsite/Online Assignment 2003
manager. 3. Hotel Innovations of Research
3. Discuss the hotel Principles of Management Assessment Activity Introduction to
management concepts, 4. The Principles of Scientific Face to Face Lecture- Management in the
functions, and, principles, Management discussion Hospitality Industry,
Onsite/Online Clayton W. Barows, Tom
Individual Activity activities Powers, and Dennis
Reynolds, 10th Edition
Onsite quizzes
Hotel/Motel Operations:
An Overview by Suzanne
Weissinger, 2nd Edition,
2000

Hotel Management
Operations, Denney G.

5 | PLM BS / HM – HM 104/ FUNDAMENTALS IN LODGING OPERATIONS

 Module No.
5 3
The Front Office Department
6 | PLM BS / HM – HM 104/ FUNDAMENTALS IN LODGING OPERATIONS
No. Of Learning Objectives Topics for Discussion Methodology Assessment/ Supplementary
Hours Evaluation Resources
The learners shall be able to:
Rutherford and Michael J.
O’ Fallon, 4th Edition,
2006
TR Front Office NC II –
TESDA
Hotel and Lodging
Management: An
Introduction by Alan T.
Stutts and James F.
Wortman, 2nd Edition,
2015.
1. Discuss the importance and 1. Front Office Organizational Use of Microsoft Onsite/Online Dimensions of tbe
Hours functions of front office Chart Teams and Zoom learning lesson Hospitality Industry by
management. 2. Sections of the Front Office Paul Dittmer, 3rd Edition,
2. Discuss the activities Department and its Functions Onsite/Online Assignment 2003
performed by the front office 3. Duties of the Front Office Research
department and its staff. Staff Assessment Activity Introduction to
3. Outline the front office Face to Face Lecture- Management in the
department organizational discussion Hospitality Industry,
chart. Onsite/Online Clayton W. Barows, Tom
4. Identify the sections of the Individual Activity activities Powers, and Dennis
front office department and its Reynolds, 10th Edition
functions. Onsite quizzes
5. Describe the duties of the Hotel/Motel Operations:
front office staff. An Overview by Suzanne
Weissinger, 2nd Edition,
2000
Hotel Management
Operations, Denney G.
Rutherford and Michael J.
O’ Fallon, 4th Edition,
2006
TR Front Office NC II –
TESDA
Hotel and Lodging
Management: An
Introduction by Alan T.
Stutts and James F.
 Module No. No. Of Learning Objectives Topics for Discussion Methodology Assessment/ Supplementary
Hours Evaluation Resources
The learners shall be able to:
Wortman, 2nd Edition,
2015.

6 3
The Housekeeping Department
1. Discuss the roles and
Hours functions of the housekeeping
department in the hotel
organization.
2. Outline the organizational
chart of the housekeeping
department and its function.
3. Discuss the objectives of the
housekeeping department.
4. Discuss the functions, areas
of responsibilities ,and sections
of the housekeeping
department.
5. Discuss the scope of the
housekeeping maintenance.
6. Discuss the dress code for
housekeeping staff and the
skills required for effective
housekeeping.
7. Discuss the duties of the
housekeeping department staff.
8. Recognize the importance of
the 5’S of good housekeeping
principles.
9. Discuss the classification of
guestrooms, types of suites,
types of beds, various types of
guests, and bathroom
amenities.
1. Objectives of the
Housekeeping Department
2. Dress Code for
Housekeeping Staff
3. Skills Required for
Effective Housekeeping
4. Functions of the
Housekeeping Department
5. Housekeeping Department
Organizational Chart
6. Sections of the
Housekeeping Department
7. Scope of the
Housekeeping Maintenance
8. Duties of the
Housekeeping Department
Staff
9. 5'S of Good Housekeeping
10. Types of Housekeeping
11. Classification of
Guestroom
12. Types of Suites
13. Types of Beds
14. Various Types of Guests
15. Bathroom Amenities
Use of Microsoft Onsite/Online Dimensions of tbe
Teams and Zoom learning lesson Hospitality Industry by
Paul Dittmer, 3rd Edition,
Onsite/Online Assignment 2003
Research
Assessment Activity Introduction to
Face to Face Lecture- Management in the
discussion Hospitality Industry,
Onsite/Online Clayton W. Barows, Tom
Individual Activity activities Powers, and Dennis
Reynolds, 10th Edition
Onsite quizzes
Hotel/Motel Operations:
An Overview by Suzanne
Weissinger, 2nd Edition,
2000
Hotel Management
Operations, Denney G.
Rutherford and Michael J.
O’ Fallon, 4th Edition,
2006
TR Housekeeping NC II –
TESDA
Hotel and Lodging
Management: An
Introduction by Alan T.
Stutts and James F.
Wortman, 2nd Edition,
2015.

Midterm Examination 2 Face to face

Hours N/A N/A Midterm Exam N/A N/A

7 3 1. Discuss the importance of 1. Categories of Food and Use of Microsoft Onsite/Online Dimensions of tbe
The Food and Beverage Hours the food and beverage Beverage Outlets Teams and Zoom learning lesson Hospitality Industry by

7 | PLM BS / HM – HM 104/ FUNDAMENTALS IN LODGING OPERATIONS

 Module No. No. Of Learning Objectives Topics for Discussion Methodology Assessment/ Supplementary
Hours Evaluation Resources
The learners shall be able to:
Department department in the hotel 2. Employment and Paul Dittmer, 3rd Edition,
organization. Advancement for Food and Onsite/Online Assignment 2003
2. Identify the different food and Beverage Service Research
beverage outlets categories. 3. Attributes of a Professional Assessment Activity Introduction to
3. Discuss the employment and Food and Beverage Server Face to Face Lecture- Management in the
advancement of food and 4. Food and Beverage discussion Hospitality Industry,
beverage service. Department Onsite/Online Clayton W. Barows, Tom
4. Discuss the personal Organizational Chart Individual Activity activities Powers, and Dennis
characteristics of food and 5. Sections of the Food and Reynolds, 10th Edition
beverage servers. Beverage Department Onsite quizzes
5. Outline the food and 6. Duties of the Food and Hotel/Motel Operations:
beverage department Beverage Department Staff An Overview by Suzanne
organizational chart and its Weissinger, 2nd Edition,
functions. 2000

Hotel Management
Operations, Denney G.
Rutherford and Michael J.
O’ Fallon, 4th Edition,
2006

Hotel and Lodging

Management: An
Introduction by Alan T.
Stutts and James F.
Wortman, 2nd Edition,
2015.

8 3 1. Discuss the importance and 1. Organizational Chart of the Use of Microsoft Onsite/Online Dimensions of tbe
The Sales and Marketing Hours functions of the sales and Sales and Marketing Teams and Zoom learning lesson Hospitality Industry by
Department marketing department. Department Paul Dittmer, 3rd Edition,
2. Outline the organizational 2. Duties of the Sales and Onsite/Online Assignment 2003
chart of the sales and marketing Marketing Department Staff Research
department and its duties and 3. The Challenge of Sales Assessment Activity Introduction to
responsibilities. and Marketing Face to Face Lecture- Management in the
3. Discuss the marketing mix. 4. The Marketing Mix discussion Hospitality Industry,
Onsite/Online Clayton W. Barows, Tom
Individual Activity activities Powers, and Dennis
Reynolds, 10th Edition
Onsite quizzes
Hotel/Motel Operations:
An Overview by Suzanne
Weissinger, 2nd Edition,
2000

8 | PLM BS / HM – HM 104/ FUNDAMENTALS IN LODGING OPERATIONS

 Module No. No. Of Learning Objectives Topics for Discussion Methodology Assessment/ Supplementary
Hours Evaluation Resources
The learners shall be able to:

Hotel Management
Operations, Denney G.
Rutherford and Michael J.
O’ Fallon, 4th Edition,
2006

Hotel and Lodging

Management: An
Introduction by Alan T.
Stutts and James F.
Wortman, 2nd Edition,
2015.

9 3 1. Discuss the functions and 1. Responsibilities within Use of Microsoft Onsite/Online Dimensions of tbe
The Human Resource Hours roles of the human resources Human Resource Teams and Zoom learning lesson Hospitality Industry by
Department department in the hotel Department Paul Dittmer, 3rd Edition,
organization. Onsite/Online Assignment 2003
2. Discuss the responsibilities of Research
human resources and their Assessment Activity Introduction to
objectives. Face to Face Lecture- Management in the
3. Discuss the relationship discussion Hospitality Industry,
between the human resources Onsite/Online Clayton W. Barows, Tom
department and other Individual Activity activities Powers, and Dennis
departments. Reynolds, 10th Edition
Onsite quizzes
Hotel/Motel Operations:
An Overview by Suzanne
Weissinger, 2nd Edition,
2000

Hotel Management
Operations, Denney G.
Rutherford and Michael J.
O’ Fallon, 4th Edition,
2006

Hotel and Lodging

Management: An
Introduction by Alan T.
Stutts and James F.
Wortman, 2nd Edition,
2015.

9 | PLM BS / HM – HM 104/ FUNDAMENTALS IN LODGING OPERATIONS

 Module No. No. Of Learning Objectives Topics for Discussion Methodology Assessment/ Supplementary
Hours Evaluation Resources
The learners shall be able to:
10 3 1. Discuss the importance of 1. Organizational Chart of the Use of Microsoft Onsite/Online Hospitality Industry by
The Accounting Department Hours the accounting department. Accounting Department Teams and Zoom learning lesson Paul Dittmer, 3rd Edition,
2. Discuss the accounting terms 2. Duties of the Accounting 2003
used in hotel operations. Staff Onsite/Online Assignment
3. Outline the organizational Research Introduction to
chart of the accounting Assessment Activity Management in the
department and its functions. Face to Face Lecture- Hospitality Industry,
discussion Clayton W. Barows, Tom
Onsite/Online Powers, and Dennis
Individual Activity activities Reynolds, 10th Edition

Onsite quizzes

11 3 1. Discuss the role of the 1. Role of the administrative Use of Microsoft Onsite/Online Dimensions of tbe
The Administrative (Non-Core) Hours administrative (non-core) (non-core) department Teams and Zoom learning lesson Hospitality Industry by
Department department in the hotel Paul Dittmer, 3rd Edition,
organization. Onsite/Online Assignment 2003
Research
Assessment Activity Introduction to
Face to Face Lecture- Management in the
discussion Hospitality Industry,
Onsite/Online Clayton W. Barows, Tom
Individual Activity activities Powers, and Dennis
Reynolds, 10th Edition
Onsite quizzes
Hotel/Motel Operations:
An Overview by Suzanne
Weissinger, 2nd Edition,
2000

Hotel Management
Operations, Denney G.
Rutherford and Michael J.
O’ Fallon, 4th Edition,
2006

12 3 1. Define hotel management 1. Front Office Terminologies Use of Microsoft Onsite/Online Introduction to
Hotel Management Hours terminologies. 2. Housekeeping Teams and Zoom learning lesson Management in the
Terminologies Terminologies Hospitality Industry,
Onsite/Online Assignment Clayton W. Barows, Tom
Research Powers, and Dennis
Assessment Activity Reynolds, 10th Edition
Face to Face Lecture-
discussion Hotel and Lodging

10 | PLM BS / HM – HM 104/ FUNDAMENTALS IN LODGING OPERATIONS

 Module No. No. Of Learning Objectives Topics for Discussion Methodology Assessment/ Supplementary
Hours Evaluation Resources
The learners shall be able to:
Onsite/Online Management: An
Individual Activity activities Introduction by Alan T.
Stutts and James F.
Onsite quizzes Wortman, 2nd Edition,
2015.

Dimensions of tbe
Hospitality Industry by
Paul Dittmer, 3rd Edition,
2003

Final Examination 2 N/A N/A Face to face N/A N/A

Hours Final Examination

GRADING SYSTEM The students will be graded according to the following:

• Midterm Examination 20%
• Final Examination 20%
• Quizzes 20%
• Online Research, Assignment, and Recitation 15%
• Assessment Activity 15%
• Individual & Group Activity 10%

Transmutation:

98 - 100 1.00 83 – 85 2.25

95 – 97 1.25 80 – 82 2.50
92 – 94 1.50 77 – 79 2.75
89 – 91 1.75 75 – 76 3.00
86 – 88 2.00 Below 75 5.00

TEXTBOOK/ REFERENCES/ONLINE REFERENCES Guide to Hotel Housekeeping, Wentworth Press, 2019.

Fundamentals of Lodging Management by David K. Hayes, Jack D. Ninemeier, Allisha A. Miller, 2nd Edition, eBook, Pearson, 2015

Hotel and Lodging Management: An Introduction by Alan T. Stutts and James F. Wortman, 2nd Edition, 2015.

Professional Hotel Front Office Management by Anutosh Bhakta, 2012

Hotel Front Office Management, 7th Edition, by James A.Bardi, 2006

11 | PLM BS / HM – HM 104/ FUNDAMENTALS IN LODGING OPERATIONS

 Hotel Management Operations, Denney G. Rutherford and Michael J. O’ Fallon, 4th Edition, 2006

Dimensions of tbe Hospitality Industry by Paul Dittmer, 3rd Edition, 2003

Introduction to Management in the Hospitality Industry, Clayton W. Barows, Tom Powers, and Dennis Reynolds, 10th Edition

Hotel/Motel Operations: An Overview by Suzanne Weissinger, 2nd Edition, 2000

Fundamentals in Lodging Operations by Dr. Rene D. Osorno and Dr. Grayfield T. Bajao, Wiseman’s Books Trading, Inc., 2019

Fundamentals in Lodging Operations: Laboratory Manual by Dr. Rene D. Osorno and Dr. Grayfield T. Bajao, Wiseman’s Books

Trading, Inc., 2019

TR Housekeeping NC II – TESDA

TR Front Office NC II – TESDA

Attested by: _______________________________

Librarian

CLASS POLICY 1. No make-up examination except for a very rational reason with the presentation of medical certification signed by attending
physician and parent consent.
2. Missed oral presentation will be zero regardless of the reason.
3. Tardiness during the presentation and oral examination of the student will have corresponding deductions on the grade of
the concerned student.
4. Cellular phones should be placed in silent mode during the conduct of the class.
5. Late submission of requirements will not be accepted regardless of the reason.

COURSE CODE/ TITLE EFFECTIVITY DATE REVISION DATE PREPARED BY REVIEWED BY APPROVED BY NUMBER OF PAGES
(Faculty) (Dept Chair) (Dean)
HM 104 2nd Semester January 8, 2023 Prof. Jefferson G. de Prof. Jerrald Lancer O. Abril Prof. Jerrald Lancer O. 12
Fundamentals of 2023 – 2024 Roxas Abril
Lodging Operations
(Lecture)

12 | PLM BS / HM – HM 104/ FUNDAMENTALS IN LODGING OPERATIONS